My wife was very nervous because it looked like a homeless person had just stepped up to take possession of the trailer. He was very helpful in unhooking the uhaul but I made sure that I took pictures that you got just to make sure you understand I did my part. If anything else happened after that it is not on me.
Gardiner Conary
Customer Reviews for Dorsey Road Carroll Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice place and expert people at the location
Richard DuelleyWe were not told about the deposit.Did not get a receipt even when we asked. We only used it 10 miles and check out receipts. He said it would come in a email we got nothing.It only should’ve only be 30$ I was charged 140 $
Terry SwovelandN/A
Natasha AI had a very good experience with the customer service guy at the gas station dealing Uhaul.
Manzoor HussainTurned in trailer yesterday 12/23/23 at noon and still have not received my email receipt
Eddie DeMossThe store I originally booked a van with didn’t have it and they moved me ten miles further away, miles that I had to pay for.
Brian JohnsonNothing necessarily wrong with the location itself, I just got a really old truck. I ran into an issue a couple times where the ignition locked and I was unable to start the vehicle. It finally started after some prayers and vigorously jiggling the key. This happened at least 3 different times. Also, the dial to change the temperature of the AC seemed to be glued in place. So it was either no heat at all and freeze, or too much heat. And I had to drive this truck for about 200 miles. I tried to type this in during my mobile drop off early in the morning, but the app didn’t let me proceed to the next page unless I selected “no issues” when asked.
Kamsi Gerry-OforThe attendant at this location was very informative, kind and professional. I will be renting from this location from this point forward
Charles HillQuick and easy
Francisco MunizAmazing location, just wish there was a better variety or uhauls
Dorothy EvansThe van was dirty when I picked it up and in the glove box besides cigarette butts there was a partial marijuana cigarette in the glove box
Eugene EchevarriaWonderful service, the guy dealing with customers is expert and courteous.
EFREN FLORESEverything went smooth. The process was well organized. I was in and out within 5 minutes.
Linda Rosser-BanksNice and convenient place to visit and expert people there for full guidance.
Manzoor HussainI always admire people like this.
QUETIM BOYDExcellent service
ALANXER SODERSONExcellent customer service
JOHNSON OBIAlmost no place to park the truck. Apparently, man in booth was oblivious to any concern about the truck.
James BaublitzNice people and excellent service
JEREMY MCCARTHYJust someone there early that can asist with picking up rental with no wait time. Everything else seem nice
Dominique COATESThe inside of the cab was a bit muddy. But other than that it was super convenient and the attendant was kind and quick.
Sadie LovelaceThe guy there was polite and handled our return quickly.
Elizabeth ClarkThe service provider was very helpful!
ROBERT DILLONNothing
DAREN WAREThis location is in a gas station booth. I was sick with a cold an it was freezing cold with a high windchill. The attendant a foreign National who badly spoke English wouldn’t allow for me to come inside. Instead he made me wait outside for over 15 minutes why he was letting other clients pay for gas although the arrived after me.
Ilona StepanskaVery nice place for Uhaul pick up and drop off conveniently
ALBERTO CRUZThe gentleman that worked at this location greeted me and he was helpful! and very inviting!
Saffiya MuhammadWonderful experience
junaid aslamExcellent customer service and convenient location
Richard NystromPlease have the mileage visible
Chrystal SeawoodBusiness is a gas station with UHauls. Employee had numerous “gas” customers to deal with during the time I was picking up the UHaul. He had to stop my service numerous times to assist others.
Larry WhiteNice people and excellent customer service
DACVID NETTLESGood service
EDWIN TIRADOVendor offered to print a copy of the rental equipment lease but I said I would rather have it emailed to me. Vendor told me he would email me the agreement but never did.
Dennis PolaskiGreat and flexible!!
Joyce BattleNot alot of help with setting up
Victoria WatsonExtremely helpful retailer
John JohnstonExcellent service and good people
Jairo TobalGood service available when u need it
VENISLAV TRAYKOVA very small and congested area
BRIAN WEBEREverything perfect
Mirwais SadatVery cooperative personnel and convenient location
LISA WISENice people and better service
DANIEL NICHOLSONGood customer service
GARY POSTELLThe dealing assistant is very friendly, cooperative, efficient and knowledgeable of his work. I would prefer this location again.
cbxcgh hfguPolite person with professional expertise.
xcbzx bzxGreat customer service!!!
William PutschkyNice people and good customet service
GARY POSTELLThe equipment was rented to me with trash in the it. The trailer had an overwhelming odor of mulch,dirt or mildew. The U-Haul representative was unprofessional and unorganized.
Steven DornDonna is Amazing!
Asia PalmerAttendant barely spoke English which made the pickup process difficult. They didn't have the 12 moving blankets that we requested. The attendant said the truck was just serviced. The low oil light was on. I was told it was OK, just take the truck and if anything went wrong to call roadside assistance. I called RSA from the parking lot of the dealer. A tech came out and said the truck was very low on oil. He filled it to the proper level and the truck ran well for the 180 mile 1 way trip.
MARK WALTZ???
CRAIG WASHINGTONCarroll Fuel is convenient location for me to pick up and return truck Good and friendly people there are easy to deal with For the first time i drive thru toll tunnel four times to save more than a hundred miles of beltway made sense I am not sure how or when to pay but would like to pay ASAP 6 dollars for each use = 24 dollars unless the truck has EZ Pass ? should be half that ?
JOHN ZENTERThis location could use an inside office or someplace warm to stand 24° outside waiting to fill out paperwork and sign documents to receive rental was a little cold
BRANDON SHEAThey charging too much which is not included on what I requested.
JAMES OLLANASThis was my second time ever to rent a truck and was even better than the first time closer to home and cheaper per mile for the same size truck 99 cents vs 129 is a big difference ??? why the same truck cost more in MAYO / Annapolis ??? than in Glen Burnie ??? Mayo is 5 miles each way on a dead end road that is 13 bucks at 129 just wasted
JOHN ZENTER