Our pickup location was not convenient, but equipment was not available at a closer dealer.Ivo L.
Customer Reviews for Donnie Plunks Towing
(Distribuidor de U-Haul del vecindario)
West Monroe, LA 71292
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.William Y.
When I arrived, they did not show to have trailer in stock even though it was there. They said it showed to be stolen so it was not checked in to their location. They did not seem to know it was there. This should have been taken care of before I arrived. That is reason for 4 stars rather than 5. The concerning part is that a trailer would not have been there for me to rent had this one not been there. It had been reserved for several days and had the guarantee it would be there.Gary O.
El cliente no dejó un comentario.Joel B.
El cliente no dejó un comentario.martin L.
El cliente no dejó un comentario.Marcus W.
Don't wait 22 days to charge my card for a cleaning fee that is not my fault. I reported that the vehicle wasn't clean at pickup so your company waited 22 days tonchsrge ME for reporting it? I'm filing a complaint with BBB. This is unacceptable.Tamara G.
El cliente no dejó un comentario.Charmaine R.
El cliente no dejó un comentario.Kevin S.
Get a tune up, because $120. for gas is a bit much.Mary J.
El cliente no dejó un comentario.Ernie N.
The mobile app is unnecessary to pick up and drop off truck. I was under the impression that the app must be used. You can simply login to the website on the browser on your phone which is way more user friendly as the app would not work properly for me.Dalton H.
El cliente no dejó un comentario.Terry T.
The location was no problem, but the Online check In was terrible and the customer service was terrible. Had to go through 3 people & was disconnected once before the last person was able to assist. Process took an hour!Marty F.
Great experience and will be back.Clyde K.
Very nice folks.Kevin S.
El cliente no dejó un comentario.Scott P.
My experience was great. Zero problems.Norman V.
Easiest rental everBILLY P.
El cliente no dejó un comentario.Kimberly L.
I had to return the equipment a little later than expected due to circumstances beyond my control, but the U-Haul representatives at this location were very understanding and allowed me to return the van a little late without penalty. I greatly appreciate that!Kenneth L.
El cliente no dejó un comentario.PAMELA S.
El cliente no dejó un comentario.LaShawn M.
15' truck was dirty inside. It still had someone's trash inside. It also had cigarette ashes in ash tray. You could tell this truck had not been cleaned. Very big disappointment for this location. Car hauler did it's job fine.timothy C.
El cliente no dejó un comentario.Sandie W.
DO NOT RENT FROM THIS LOCATION! I called Donnie Plunks on Thursday to confirm my rental for Saturday, and I was assured that everything was fine. I arrive Saturday morning to pick up my U-Haul and was informed by their very rude employee that they were not renting U-Hauls that day. After explaining that I had a reservation that was confirmed with this location on Thursday, I was told that I would just have to call U-Haul to find another truck. Luckily the very nice and helpful people at 1-800-GO-U-HAUL were able to assist me. I would 100% avoid renting from location (unless you enjoy poor customer service), and they deserve zero stars in my opinion!Corbitt H.
El cliente no dejó un comentario.Patricia L.
My favorite place to rent uhauls in West MonroeRicky M.
El cliente no dejó un comentario.Jeff O.
the staff at Donnie Plunks uhaul are always very cordial and helpfulDan B.
Keep doing what you're doing. Polite, courteous, business.Frank K.
I was charged $33.07 too much! And donnie plunks towing will not refund my money. Ive reached out through email to uhaul and no response!!Monica B.
Very SatisfiedLeah T.
El cliente no dejó un comentario.Lawrence Y.
El cliente no dejó un comentario.Tee E.
Truck does have a belt in motor that doesn't sound good!Kristan B.
Have the equipment ready for the customer at the correct time, and don't change reservation on the customer.Aaron A.
Got charged for more than what was reflected back on system at the time of check out .Worse experience ever will not use againLameka S.
Thank God for the help that Amanda gave me. Beautiful jobToney C.
El cliente no dejó un comentario.John M.
They were also very nice and helpful.Frank K.
El cliente no dejó un comentario.Todd W.
El cliente no dejó un comentario.Jerry S.
El cliente no dejó un comentario.Terry M.
El cliente no dejó un comentario.LASHONDA R.
El cliente no dejó un comentario.Demetrius M.
The young lady who waited on me was kind and professional. She went above and beyond to make me feel at ease.Janet P.
The app is horrible.Danial J.
El cliente no dejó un comentario.Lawrence Y.
Inside of truck was dirty when i received it.Melissa P.
Attendant advised me to check the mileage, but I was in a hurry and could not figure out how to pull up the current mileage. When I returned the truck I then realized that the mileage displays until you put the key into the ignition. By that time it was too late to dispute it. I only traveled 14 miles, but was charged 30 miles.Tracy A.
El cliente no dejó un comentario.eddie R.
The u-haul was leaking from the roof which resulted in water damage to some of our belongings. The person who helped with our reservation was great, but we had multiple issues with the reservation itself. We had to go to three different locations before finally receiving our truck that we had reserved a month prior.Brian S.
Excellent customer service and friendly. .martin W.
El cliente no dejó un comentario.Frederick M.
fast service, friendly cleanjames V.
El cliente no dejó un comentario.Crystal D.
The office manager was very professional and also quite personable. Had not rented from U-Haul before, but if the need for a trailer or box truck occurs again, I will definitely rent from Donny Plunk's Towing in West Monroe, LA.Samuel T.
El cliente no dejó un comentario.Daniel T.
El cliente no dejó un comentario.NATHAN B.
El cliente no dejó un comentario.Clint G.
Tge lady helping was great but the other 3 people there would not help so she was working 3 jobs and took over 45 minutes just to pick up a trailerGregory C.
El cliente no dejó un comentario.Roger W.
El cliente no dejó un comentario.Gus R.
El cliente no dejó un comentario.Ashley R.
El cliente no dejó un comentario.Leigh H.
El cliente no dejó un comentario.Randall M.
El cliente no dejó un comentario.Esmeralda C.
The day was dreary and very wet. Overall, the team greatly assisted us in accomplishing our goal of transporting our damaged vehicle. It was confusing to get a reservation for one location but show up and be told it must be picked up at another. That is disappointing. The equipment was serviceable but not cleaned. The cab of the truck was very dirty and there was a bag of trash in the back of the truck.Richard H.
They were cooking steak and it smelled amazing.james W.
El cliente no dejó un comentario.Harold B.
El cliente no dejó un comentario.Don R.
Everything was goodpamela H.
El cliente no dejó un comentario.Jamie P.
El cliente no dejó un comentario.Risa T.
El cliente no dejó un comentario.Benn S.
El cliente no dejó un comentario.Sean M.
Didn't get a greeting as a customer until the guy that was putting on the trailer asked me how was I doing. Super rude people there, I couldn't ask a question without the lady at the desk snapping!Latonya S.
El cliente no dejó un comentario.Joanna M.
Not a thingShelia C.
El cliente no dejó un comentario.Max M.
Owner was cussing in his office loudly and frequently. Didn't care myself but my daughter or wife would have been highly offended.Loyd J.
El cliente no dejó un comentario.carl S.
El cliente no dejó un comentario.Kederius C.
I would never recommend this U-Haul location and will never rent a U-Haul from this locations again. The lady who checked me out was nice but did not have a clue what she was doing. Then expected me to actually hook the U-Haul to my vehicle. I was also charged for a period that I did not have the U-Haul rental. This was not a good experience and I was highly disappointed with the location. With all that being said, the actual U-Haul rental was good and I had no problems with it.CHRISTY T.
Nicer people. Guys at checkout were buttholes and couldn't explain the billelizabeth W.
Wait time was a little long, but other than that it was fine.Peggy I.
El cliente no dejó un comentario.Roy B.
El cliente no dejó un comentario.Brett B.
El cliente no dejó un comentario.Michael J.
El cliente no dejó un comentario.Byron C.
El cliente no dejó un comentario.terry D.
El cliente no dejó un comentario.francis C.
El cliente no dejó un comentario.April M.
Friendly service with a smile. Very efficient. Very pleased with everything.Leonard H.
El cliente no dejó un comentario.Patrick R.
I will never use this company againtiffany C.