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Hailey E
Customer Reviews for Donnie Plunks Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The windshield is not set right - there is a whistle that begins around 40mph and increases with speed. Incredibly annoying to drive down the road. Reported on drop off. Otherwise everything as expected.
JONATHAN BThe app/website could be better when checking in and out. I had problems with picking up and returning
StaDiamond MThey were very nice and helpful.
BRENDA PThis truck drove better than others in the past. The back enclosure did not sound like it was going to come off when driving over a rough spot. The road had to be bad before the back made scary noises. Th air conditioner did not cool very well so I had to lower the window.
Jo TThey were very ugly to me. I tried to pay them three or four times with a credit card and they turned me down. I never wanna work with them again you need to put them out of business.
Rhonda GHow do I get a free rental or mileage
Sadie JGreat company... friendly and helpful. Made sure we had U haul on time. Thank you Plunks
Sharon DMy rental had broken tie down straps. I pointed this out at the time of pickup. I had to improvise. I think that a situation like this should receive a 10% discount.
Clay CNo attendant. Facility was closed the entire day. No one to ask questions. It took me nearly an hour to check in online. I will NEVER use Uhaul again if there is not an attendant. I let my relatives know yesterday who were asking me about the move how bad this experience was for me. When you are tired from moving the last thing you want to do is stand outside in the heat to take pictures of the truck.
Aracely RThe young lady was quick and very detailed in explaining the process. Thank you!
Teressa GI was very upset with the truck it’s front end pulled to the right very badly
SCOTT DNot sure but I doubt I’ll ever use U-Haul again. I got the runaround several times, the cost of the entire rental was so completely outrageous, the truck needed front end work. This was the worst rental experience I’ve ever had, I’ll never recommend U-Haul.
Jones SKeep doing what you’re doing
Roland SI never received my dolly but was charged. Was booked for 430 and I couldn't pick up my uhaul because location was closed. Wasn't pleased
Melba JThe chains from they haul truck to auto transport were not completely secured so they scrapped the ground while driving unfortunately.
Demarius BCheyenne was so helpful. She helped with checking me in. I was able to call her a couple of times and she was so kind and knowledgeable. When I turned my truck in she was so sweet and easy to work with. I told her that I would definitely recommend this place to others and I will definitely use them next time.
Myra JThey gave us the worse equipment on the lot and offered no help loading our car
Lewis WI swear that truck only starts for men. I could never get it started. I had my mom try to start it just to see if she could. I had to get a man to turn the key every time I needed it to start. ¯\ (ツ) /¯ (Have a lady step outside and see if she can get the key to turn.)
Brittany LN/A
Mekia FFast and friendly
Joshua NGreat service provided today. No recommendations at this time.
Broderick PThe lady at Donnie Plunks Towing was extremely nice and helpful. Definitely will recommend this loxation.
Richard FDealers SHOULD NOT BE CHANGING THE NAME on the rental agreement. WE have to be reimbursed by insurance companies, we cannot do that if our drivers name is put on the paperwork. Tell them that next time it happens, either the dealer or U-Haul will have to reimburse us. We rent under ServiceMASTER of NELA, WE use a company credit card, no changes should be made to our contract.
Adam SThe vehicle was old and the doors would not close. The vehicle needs to be retired. I fell out of the passenger side door and hurt myself
DUSTEN PUsing the app to pick up was very frustrating. The app wasn't working, had to call in for help took over 30 minutes to get someone. Then when we returned same thing. The app wouldn't work, called in was told by rep to login in on internet page, and still had issues. Took over an hour to return when it should have only taken 10 minutes at the most.
John RStaff at pick up very friendly and helpful
Thomas JThey need to be honest about the condition of their trucks. They need to call the customer as soon as they realize there’s a problem with the smell or uncleanliness of a truck turned in, and advise it’s not rentable instead of waiting until the customer is standing there and already signed the Uhaul paperwork & paid and is desperate. They should have helped us locate another truck same size or size smaller. They gave us their problem & it was a big one, and smiled nicely as they did it. Clean the truck properly, no excuses!! It reeked of cat urine and had not been cleaned of spills, whatever those were. We should have refused but by that point we felt stuck & we’re not thinking clearly which is to be expected when you think everything is good to go, you’re on deadline & then they surprise you with this. Not okay.
Lawrence REverything went great keep up the good work.
yvonne BMobile "U-haul" app needs some quality of life and stability enhancements. Should also indicate you don't accept Mastercard BEFORE it's time to return the vehicle.
Christopher BNA
Kayleigh CThe receptionist was amazing!
Ashlynn JNice customer service and had a truck ready the same day
Chris HOnly issue I had was I was unable to get the dolly's And furniture pads I had ordered. However the next day The people at Donnie plunks reached out to me asking if I had gotten everything and assured they would get the money refunded.
Cody HMore leg room.lol other than that ...everything was great
Kacy NGreat service, good equipment, perfect for big move.
John FWhen I got to my location to pick up the truck I was able to get the keys and everything no problem. when I opened up the truck it was filthy inside dirt everywhere on the floor. When I started the truck up it was so loud you thought something was seriously wrong. Driving the truck down the street every time you would touch the gas pedal it was so loud like it had no muffler whatsoever. inside of the cabin of the truck it was so loud you couldn’t even barely stand it. The check engine light came on after getting to the destinations and loading the truck up. That truck is such a safety hazard that I am so shocked that it was still in use. Someone is seriously going to get hurt trying to drive that truck. It was so bad that we ended up turning in early and renting from a different company. I have moved with the military many times over the years and I’ve never had an experience like this, but I will not be back and I wouldn’t recommend U-Haul or Donnie plunk location from where I got the truck to anyone. The minute that you crank that vehicle whoever moved it out front for me to pick up had to know that there was serious problems with that truck.
christy ENothing, your prices were great and Jennifer ( customer service @ my pick up location ) waited on me when I picked up my truck and returned it was excellent. Her customer service skills were top rated. She is one employee that is a great asset to your company. GREAT JOB JENNIFER!!!! KEEP UP YOUR OUTSTANDING CUSTOMER SERVICE SKILLS!! Pleasure working with you.
Lisa MMs. Jennifer is the best at her job , she left me with no questions about my contract and she fixed any problem I had. She turned a bad day into a pleasant experience
Jessica TThese people at Don Plunks/U-Haul store have this process running seamlessly, prompt, clean, and easy to pick up and drop off. Will be using them in the future, that I can tell ya. 5️⃣⭐️⭐️⭐️⭐️⭐️
Joshua GYes I hold on the 800 phone for45 minutes before some one Ansered the no.then I Hong up and called again she was personal respond about your business
SANDRA GOur pickup location was not convenient, but equipment was not available at a closer dealer.
Ivo LWhen I arrived, they did not show to have trailer in stock even though it was there. They said it showed to be stolen so it was not checked in to their location. They did not seem to know it was there. This should have been taken care of before I arrived. That is reason for 4 stars rather than 5. The concerning part is that a trailer would not have been there for me to rent had this one not been there. It had been reserved for several days and had the guarantee it would be there.
Gary ODon't wait 22 days to charge my card for a cleaning fee that is not my fault. I reported that the vehicle wasn't clean at pickup so your company waited 22 days tonchsrge ME for reporting it? I'm filing a complaint with BBB. This is unacceptable.
Tamara GGet a tune up, because $120. for gas is a bit much.
Mary JThe mobile app is unnecessary to pick up and drop off truck. I was under the impression that the app must be used. You can simply login to the website on the browser on your phone which is way more user friendly as the app would not work properly for me.
Dalton HThe location was no problem, but the Online check In was terrible and the customer service was terrible. Had to go through 3 people & was disconnected once before the last person was able to assist. Process took an hour!
Marty F