Customer Reviews for Donna Metzger
(Distribuidor de U-Haul del vecindario)

1541 comentarios

3455 N Indian Canyon Dr   Palm Springs, CA 92262
(San Rafeal/Indian ave)

(760) 778-1618

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(760) 778-1618

3455 N Indian Canyon Dr
Palm Springs, CA 92262
(San Rafeal/Indian ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Justin R. 
Clasificación:
5.0

Donna was awesome!

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Dottie is the best!!

CASEY J. 
Clasificación:
5.0

Best customer service. Was super accommodating and so helpful. Would definitely use again or recommend to anyone.

SAUL C. 
Clasificación:
4.0

Dotty was very nice and helpful.

JONATHAN ARTHUR P. 
Clasificación:
5.0

Donna was incredibly accommodating and pleasant to deal with. She loves her job and that positive energy is felt by those she serves.

DONALD W. 
Clasificación:
5.0

She ensured I had everything I needed to have a successful trip.

CARL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYDNEY M. 
Clasificación:
5.0

So Nice & Friendly People To Deal With Makes My Life Easy. Thank You

DUGAN W. 
Clasificación:
5.0

Dottie was so great, very helpful and kind!

Leslie S. 
Clasificación:
5.0

Make sure that Dottie gets a big raise.

WAYNE O. 
Clasificación:
5.0

The staff at this location is kind and personable. The women that keep this company organized are wonderful and smart. They are the best!!!

THOMAS ROE M. 
Clasificación:
1.0

Upon arriving to this U-Haul pick up location I walked in as the only customer in the store while the worker was in the middle of a phone call. Then other customers came into the store behind me as the worker got off the phone I let her know I was the first one there and she also seen me walk in first. She helped the person that came in behind me which led to a 45 minute wait after my reservation time. Very unprofessional! I feel as if i wasn't treated fairly!

KAYLA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICK G. 
Clasificación:
5.0

Dorothy was well versed and informed, made the whole experience very pleasant..

VIJAY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

Dottie was absolutely amazing!!! She was more than accommodating, friendly, knowledgeable and knows her stuff!

Bobby B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK F. 
Clasificación:
5.0

Excellent customer service experience

RODNEY M. 
Clasificación:
5.0

Donna did everything possible to accommodate me. She was very friendly and immensely helpful. I am very grateful to her

MARINA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN R. 
Clasificación:
5.0

Everything was excellent, Specifically the agent Dorothy!

Maria M. 
Clasificación:
5.0

Everything about the rental was excellent. I have only compliments. The manager, Dottie, was extremely helpful and professional.

EVAN L. 
Clasificación:
4.0

I was glad that I was able to return the truck clean, replenished gasoline and exactly the way I received it

RAUL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNE T. 
Clasificación:
5.0

The local rep/manager is one of the best! Very accommodating and helpful, 100% will return. Change your License/ID process! It is slow and usually doesn't work right and once a customer has the ID uploaded, just KEEP IT THERE. Let the local rep verify that the ID matches what is already in the uhaul system so we don't have to do the ridiculous upload every time. This is a Corporate failure, not a local one, and the customers know it.

JEFF S. 
Clasificación:
5.0

No improvement needed.

DARRELL M. 
Clasificación:
5.0

She was the best.... even though they were closed they still helped me out !!!!!! This is the only place I will rent from in the future!!!!!!!

Mathew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

Nada

NEIL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD A. 
Clasificación:
5.0

Without a doubt, the atmosphere at this location is wonderful. The staff is great (love Dotty!) and the service is second to none! I Highly Recommend this business for uhaul service on short-time or longer. It has one-stop shopping for boxes, tape, etc!

LUERETHA KAY M. 
Clasificación:
4.0

The "ORANGE lock box to the right of the double iron gates" statement on the directions was confusing...there was no lock box and I misinterpreted that statement to mean that that's where I would find the truck keys.

Marc M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN B. 
Clasificación:
1.0

When I spoke with the U-Haul operator at the drop off, I was told that I would be charged an additional $40 for another 24 hours. However, my credit card was charged $89.

EDDIE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny R. 
Clasificación:
5.0

All good and fast

JAMES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

She does a great great job. Works her tail off. I think she should have another person to help in the yard getting the trailers checked out and hooked up, as well as the trucks and other duties as assigned. My opinion only, she was very pleasant and efficient but I think one more let's call him/her a yard person would make things work better.

RODNEY P. 
Clasificación:
5.0

Dottie was extremely helpful, friendly, and understanding. She helped us by extending our rental as i struggled on my end to get things done. Thank you Dottie! You rock!

MICHAEL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse R. 
Clasificación:
5.0

Donna, Is the best! I will return to her location.

ANTHONY M. 
Clasificación:
5.0

The staff was outstanding, Dottie was very helpful and courteous.

JESUS D. 
Clasificación:
5.0

This location people there are super friendly and very helpful. Like to new office too. Thanks for being there when I'm in need.

Dugan W. 
Clasificación:
5.0

Dotty is amazing!

STANLEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian Allen B. 
Clasificación:
3.0

Was charged additional mileage. Was credited additional twenty miles at pickup location. Should not have mileage chsrhe.

NICHOLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave C. 
Clasificación:
5.0

Dotty was very busy helping multiple customers and extremely helpful. She states the exact process for charges and liabilities. Would definitely return.

Michael P. 
Clasificación:
5.0

Need to wear face masks I am surprised u hall does not in force this U hall needs to get on board to protect their customers

ROBERT IRA T. 
Clasificación:
2.0

Despite the CA law at the time neither of the 2 people in the office was wearing a mask. Half way through entering my information into the computer they stopped to put in an order to Denny's. The lady who wasn't helping me was on the phone, loudly arguing with a car dealer - so loud that she apologized after hanging up - then went into a trade about how they were out to cheat her. In truth - i just wanted my UHaul - I didn't care about her new car buying problems, what was offer in the Denny's Grand Slam, and really wished they would at least cover up their face while I was in the office - or maybe adhere to the law and wear a mask all the time when they are in public.

RICKY S. 
Clasificación:
1.0

Tell Donna Metzger what customer service stands for.

CHRISTIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

Dottie was great!!! just need another agent on busy days like Saturday Morning

STUART M. 
Clasificación:
4.0

Dody is awesome, very attended, great customer service

DANIEL G. 
Clasificación:
5.0

Excellent customer swrvice

JUAN D. 
Clasificación:
5.0

Great customer service.

ROBERT B. 
Clasificación:
5.0

This is my go to U-haul location. The manager Dottie just makes things easy. I appreciate her.

MARK H. 
Clasificación:
5.0

Very easy to find location, lots of room, freindly helpful staff. Trailer was clean and ready to go when i got there, would reccomend this location, we will use again.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERT RAYMOND J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN HENRY W. 
Clasificación:
3.0

2 hours post drop off, my location was changed to another location with out my knowledge. I was called to pick up the truck and move it MYSELF. I called customer service and it was to be fixed. Now a week later, I haven't received my refunded deposit or the tank of gas that was said to be given to me. Not to mention, upon calling customer service right now, my equipment I dropped off a week ago IS STILL NOT CHECKED IN.

taylor B. 
Clasificación:
5.0

Excellent service.

NICHOLAS C. 
Clasificación:
5.0

The gal who runs the place was great! Very friendly and helpful!!

SCOTT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL S. 
Clasificación:
1.0

The person working to check people in was extremely high on meth. He was twitchy, barely coherent, and couldn't operate the computer. It took him over an hour before he finally simply printed a copy of the reservation and had me sign it. Her never was able to print the actual contract. He was completely unprofessional and kept threatening to just walk out and leave us all hanging because he "did not care about any of it." Additionally, he never wore a mask in the middle of a pandemic in a CA county still in the purple tier. The truck we were given keys for had not been cleaned, and had half-consumed beverages in cup holders and trash on the floor in the cab. The cargo area had not been swept, and the packing blanket container was broken open and the blankets were taking out. Stay far away from this place.

Gregory N. 
Clasificación:
5.0

Dottie is fantastic. She takes her job seriously and works to accommodate the individual customer. (I wish ALL Uhaul personal were as h to good). I have rented from Uhaul many times, this was my easiest and most pleasant experience ever! 10/10 will rent again from this location. (The staff at the Ramon Rd store should take lessons from Dottie)

Bryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN F. 
Clasificación:
5.0

Dotty was great with us. She had multiple customers and took very good care of us all in a very timely fashion. Check out was a breeze!!

TROY A. 
Clasificación:
5.0

Dottie was fantastic as usual I would however recommend something to Uhaul , How about some sort of rewards program, would really help a loyal customer like myself that has been renting for the past ten years

Jesus D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warsney A. 
Clasificación:
5.0

Dottie was great . She is a pleasure to work with

JESUS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAREGIN K. 
Clasificación:
5.0

Donna was very helpful with the unexpected last minute changes caused by another U Haul site that affected my move . This had nothing to do with her . Shes terrific !

Douglas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL O. 
Clasificación:
5.0

Dottie was fantastic! Always is , she's a true professional. She is definitely an asset to the company

JESUS D. 
Clasificación:
3.0

Very nice staff and I have worked with them in the past. Professional and friendly.

LOREN E. 
Clasificación:
5.0

Very helpful staff

MOHAMMED D. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN C. 
Clasificación:
4.0

Employee was very helpful and friendly. Made sure we knew everything before we left and told us to contact her with any questions or problems

Tarah J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA S. 
Clasificación:
5.0

Dottie was incredibly helpful.

CLINTON G. 
Clasificación:
5.0

Easy drop off, communication was easy.

Michael H. 
Clasificación:
5.0

Service was great

CAROLYN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

This was the closest location to Los Angeles with a trailer in the size we needed. Staff was great and no issues with equipment.

Dina I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUELINE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN T. 
No se han enviado comentarios para esta ubicación.

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