Customer Reviews for Don Jerry X-Plo E-Z Sto
(Distribuidor de U-Haul del vecindario)

549 comentarios

1080 Military Tpke   Plattsburgh, NY 12901
(South Of Rt 3)

(518) 562-5708

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 4:30 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 9/24/2021: 8:00 a. m. - 2:00 p. m.
  • 11/25/2021 - 11/26/2021: cerrado
  • 12/24/2021: cerrado
  • 12/31/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(518) 562-5708

1080 Military Tpke
Plattsburgh, NY 12901
(South Of Rt 3)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 4:30 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 9/24/2021: 8:00 a. m. - 2:00 p. m.
  • 11/25/2021 - 11/26/2021: cerrado
  • 12/24/2021: cerrado
  • 12/31/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

emily L. 
Clasificación:
2.0

To start,, the office staff were very nice and accommodating but what ever occurred after we returned the box was not good.. We are so unhappy with our service. We were told and it is written in the contract that we'd have a "gentle ride" for our box. The video shows how it's loaded on a big trailer and shipped down. Ours was not! It was put incorrectly on the same sized tow behind trailer that it was on when we got and loaded it. The side was damaged on the way down and our well packed items inside were damaged. The door was so jammed it was open on one side where some items fell out somewhere along the way. The otherside of the door was so jammed it took a crow bar and hammer to be able to open. The people at the Myrtle Beach UHaul have been amazing and so helpful. They deserve accolades but whomever was responsible for scheduling the trip down was negligent. We have asked for our nearly $1000 . back as we absolutely didn't get what we paid for and we have damage to many items that were well packed, bungied and wrapped. Some items were antique and not easily repaired. We have also, with the help of the Marty at Myrtle Beach UHaul are submitting a claim for the damages. I said the box arrived on time. We had been told and it is in our emails it would be in Myrtle Beach on the 2nd or 3rd of September..available for pickup on the 3rd or 4th (I don't have the email in front of me). Imagine our surprise when we got a call on Sunday the 29th of August that it had arrived overnight Sat and showed damage and they wanted us to come look at what was falling out the bottom back.

mrs J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom L. 
Clasificación:
5.0

Joanie was great~

Kathleen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

erica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike S. 
Clasificación:
5.0

Customer service was great. One of the U boxes had the bottom brake. Still assessing damage

Ann G. 
Clasificación:
4.0

El cliente no dejó un comentario.

debbie A. 
Clasificación:
5.0

Can't do anything very good people

SANDRA B. 
Clasificación:
5.0

Could not have been more of a positive experience. Thank you very much. Jeff Stitt

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACIAE M. 
Clasificación:
1.0

It cost over $3,000.00 to transport a single u box from Texas to Vermont, and every step involved additional fees. I could simply repurchased every item that was in that box for the same amount and skipped the hassle all together.

William S. 
Clasificación:
5.0

Rented a tow dolly. Great staff, equipment and I will be a return customer.

Ronald A. 
Clasificación:
5.0

This location was fantastic and very helpful! Will definitely recommend anyone in town to them!

Dustin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malerie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Diane F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETH A. 
Clasificación:
5.0

The staff here was always pleasant, helpful and a joy to deal with. The office guru Joni has the patience of a saint when we have rented trucks in the past and made our overall experience with this place a pleasure.

BRIAN S.  |  Overall Experience 
Clasificación:
5.0

Always friendly and accommodating of my van and trucking needs for local hauling.

BETH A. 
Clasificación:
3.0

El cliente no dejó un comentario.

FRANKA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

A move from northern New York California was made very simple and easy THANK YOU Uhaul. everyone I spoke with were very friendly and helpful,

Luke F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAurice P. 
Clasificación:
5.0

I was totally satisfied w the service I got from them

Lawrence B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ami T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Tyler C. 
Clasificación:
5.0

El cliente no dejó un comentario.

linda S. 
Clasificación:
5.0

Thank you everything was great!

carrie c.  |  Overall Experience 
Clasificación:
5.0

Fast, friendly service...staff is top-notch!

Russell L. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONALDARTHUR H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
2.0

The cab could have been wiped down and cleaned up more. The floor and cup holder were gross. Additionally, provide on site service and ensure that the moving equipment people need is actually available. Not only did I pay more because of a misunderstanding, I didn't even get the moving equipment I needed. Overall, not worth the money. If not for the ramp, I would've been better off using a friend's truck.

Wayne T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina Y. 
Clasificación:
2.0

First, I made the reservation to pick up in AuSable Forks, NY, 10 miles from my home. Without any notification, the pick up was in Plattsburgh, NY, 35 miles from my house, thus increasing the mileage and cost to me. If I had not called to verify that everything was set, I would have gone to Ausable Forks. Why would no one have contacted me about the change? The service person was impatient and unprepared to help, did not wear a mask despite the increased number of COVID cases in our area. The previous driver had smoked despite the clear no smoking signs: the cab smelled of cigarettes and there were ashes on the window sill where s/he probably flicked out the window. I had rented furniture pads but they were not in the van. I had to return to the office and request them and then waited 15 minutes for someone to get them from storage. There were two flattened cardboard boxes in the cargo area of the van and the floor was dirty. The van also had no windshield washer fluid and I had to purchase it myself after driving several miles squinting through a filthy windshield. I am cancelling my upcoming reservation and will find other means to return the artwork I was moving.

Bruce R. 
Clasificación:
2.0

The cashier I interacted with for the truck rental who drove a yellow Jeep never had a mask on at any time. The truck was filthy. The saving graces were the cashier who I interacted with for the boxes did wear a mask. The employee whose name I cannot remember who helped with the U-Boxes and trailer was extremely helpful and deserves a raise.

zachary K. 
Clasificación:
5.0

My only suggestion is to have the vehicle warmed up & defrosted prior to pickup. I had a very tight schedule and had to push everything back because the truck was stone cold when it was passed to me.

Stacey D. 
Clasificación:
3.0

In the end, we successfully moved our household from one coast to the other. However. U-Haul was a total disaster in communication, honesty, and making things right. To start, we received one of the U-Boxes with a lock still in place, so we could not even load it until they could return and cut it off. When you are buying/selling and moving there is no time to be spared. We were in the process of purchasing a home in our new state, but did not yet have a definitive delivery address. "No problem!" says U-Haul. "You just give us a call when you have a final delivery address and we'll get your boxes to you right away!" HA! We call them with our new home's address. Suburbia. Not boonies. Normal, wide roads outside of our state's largest city. "Oh, we don't deliver to that area. Sorry!" WHAT?! Our U-Boxes are sitting in a U-Haul storage facility, they knew the area we were moving to from the very first conversation (we just didn't have an exact street address yet, but the area never changed). NO ONE TOLD US THEY DON'T DELIVER EVERYWHERE. So. We have to hire movers on top of the initial costs of using U-Boxes (which we used because of the cost!). We're annoyed, but, hey, we need our stuff. We set it up a month in advance. Week of the delivery, we get a call from the local mover. "Oh, somehow the delivery address is listed as the pick up address... we don't pick up at that location, so we can't help you. Sorry." We look for a new mover. There is one listed option (you book it through "movinghelp.com" a U-Haul affiliate). The one option is $3000 and has one star reviews. The ONLY positive in all of this is when I called the original movers we hired to ask a question and we talked further and I expressed my GREAT disappoint with U-Haul, he agreed to take the job after all despite it being completely out of his region. He and his crew really saved the day. When talking to U-Haul about how really effing disappointed I was in their lack of honesty about how they will take all your stuff, store it, and then NOT DELIVER IT, they simply said, "Well, we didn't have a confirmed final address. We wouldn't want to upset any potential customers by telling them we might not deliver or about the potential extra chargers." WHAT! That's just fully dishonest practices. To make up for my disappointment, they offered me a grand $50 gift certificate. Thanks guys. What an absolute disaster your customer care is. I will passionately warn off any friends/acquaintances/strangers from using U-Haul.

Stephen A. 
Clasificación:
5.0

This is the second time I've used your facility for storage. I found that the equipment and furniture that I stored there were always safe but very accessible. The staff was always warm and friendly!!!

JOSEPH G.  |  Overall Experience 
Clasificación:
5.0

Efficiently run women's business.

BETH A. 
Clasificación:
5.0

Thanks, I'm sure we'll be needing your services in the future.

FRANZ P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BETH A. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert R. 
Clasificación:
5.0

Very accommodating

Peter I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry W. 
Clasificación:
1.0

Our experience with UHaul was a complete disaster. We will be sending a customer complaint describing the exact disaster that happened. But, we were wrongly informed by every employee in Uhaul, we then could not get ahold of UHaul for close to a month while they had all of our things in the UBox, our UBox was delivered to the wrong location and nothing was done to remedy the situation as we had to go and tow the UBox ourselves anyways. This company is complete trash and they cannot even begin to say that they have customer service of any kind. They are only here to make money and they will FUCK YOU at any time they can.

ALENNA B. 
Clasificación:
1.0

My belongings were delayed 6days in transit. The boxes had roaches in them. The uhaul site closed early and was completely unapologeticâ€"-I almost did not get my belongings for another 4 days. My vacuum cleaner fell out of the box and moving help failed to even apologise. I canNOT recommend this service in any form.

Lisa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy A. 
Clasificación:
5.0

Best place in town!

BETH A. 
Clasificación:
5.0

Incredible customer service extremely friendly probably one of the best U-Haul rental operations I've been to in years. I would highly recommend you please give accolades to the uhaul dealer

Thomas C. 
Clasificación:
5.0

The rental was easy, fast, and best customer service by far. I will continue to use this location for future and highly recommend to friends and colleagues. Joni was a pleasure to work with!

Tami R. 
Clasificación:
5.0

Always friendly and helpful

BETH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonda W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Candice P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremie L. 
Clasificación:
5.0

They took great care of us. Needed a trailer to move our daughter into college. They got us exactly what we needed at a great price

Greg M. 
Clasificación:
5.0

Very helpful

Norman H. 
Clasificación:
2.0

El cliente no dejó un comentario.

jennifer S. 
Clasificación:
5.0

You did a great job the people great

Bruce B. 
Clasificación:
3.0

I received very poor information and advice from UHaul 800# and they had my order all wrong. This resulted me having to travel 2 1/2 hours over to this site only not to be able to use the UBox. It was a miserable situation that Jennifer and the other staff helped me resolve. The site was great. UHaul bookings and scheduling put them and me in a bind. The Site was excellent, UHaul was below average.

Jim D. 
Clasificación:
5.0

The day before I was to leave on this cross-country 2-day move, I switched to this location from Drew Automotive U-Haul, which was terrible! I'm so thankful Don Jerry X-Plo U-haul is in Plattsburgh and had a well- maintained truck available. You should withdraw any rights for Drew Automotive to rent out U-hauls, though.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

linda S. 
Clasificación:
5.0

Just have furniture dolly available, I had to drive over an hour to pick one up

Cheryl F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin E. 
Clasificación:
5.0

Don Jerry U-Haul place provided an outstanding service. Clean vehicle, friendly staff, on time services. Glad that we used his place to get U-Haul vehicle. Thank u U-Haul. USA Luge National Team coach Patrick Anderson.

Patrick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

Always A++ when dealing with this location.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

sonya F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Ubox was the most affordable option for moving from LA to NY. We are extremely happy with every person that helped us along the way. Thanks to Jacob for your help and everyone on the phones. Everyone we dealt with were pleasant and helpful, met all our needs and made the experience completely stress free.

Shannon G. 
Clasificación:
5.0

Great friendly and quick customer service!!!

Inderveer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica P. 
Clasificación:
5.0

The price is about 20 percent higher than any other competitor

JEREMY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

AL-QAIYUM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

rt front tire is bald and has metal from belt showing. Other than that truck ran very good.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIke S. 
Clasificación:
5.0

Very helpful and friendly. Offered to assist in hookup and again when returning.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy D. 
Clasificación:
5.0

Staff was very accommodating, even though we called that we were running late due to snowstorm that hit NYS, they waived the late fee. Very nice people.

Raymond W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike S. 
Clasificación:
4.0

Good Rental, clean well maintained vehicle. 2000 miles and no issues

Gary W. 
Clasificación:
5.0

Nothing , JonI is wonderful to deal with

Randy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

Nothing to improve. The agents were friendly, professional, and efficient.

Kevin D. 
Clasificación:
3.0

Leaving NY was fine, once my uhaul got to CO it was a mess. Also customer service for the 1-800 number is not very helpful and are rude

Kaylyn I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas N. 
Clasificación:
5.0

Excellent customer service. Fast transactions and friendly service. Definitely where I will be going for my future moving needs even though there are other locations throughout the city!

rosemary B. 
Clasificación:
5.0

From the location on Military Turnpike. There is not anything that could have been done to improve the quality of service I received from this particular location! Great Service!

Lisa C. 
Clasificación:
5.0

Joni was extremely friendly and helpful. Went out of her way to make sure I had what I needed. A very good experience during a stressful time.

Brad B. 
Clasificación:
3.0

I removed the additional rental items from the website order and it showed as them not being on my order. When I went to pick up the truck they were showing as being ordered still. They did remove most of the extras because they weren't available anyway. We were charged for an extra dolly that was not in the truck. I feel that the dolly's should be included in the cost of the rental.

James S. 
Clasificación:
1.0

Extremely disapointed with uhaul service i have returned my trailer 2 weeks ago and im still waiting on my money return for my deposit on top of thatwhen i booked my reservation i got the run around saying i didnt reserve and then they didnt have a available trailer when i went to pick honeatly i want some type of refund cause this is rediculous

Imani S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
1.0

Shipping and arrival notification of Uhaul was great. However pickup of our pod was terrible. I called 5 days in advance to setup a pickup. I was originally told there are no trailers in Plattsburgh available until aug 7. I said ok well can we pickup a trailer anywhere near Burlington and drive to pick up the box, I sat on hold for near an hour and then was told they had made some calls to neighboring Uhaul and I would hear back. I called back on the 31st and asked if they could look up my notes by phone number. She said there's no notes on contract showing up for my number which was the only number given with this Uhaul order. I explained the situation she said oh I know who you are yes you're good there's a trailer in Plattsburgh for you. I arrived in Plattsburgh on Aug 1st to be told that my reservation has been bumped by some one not at the Plattsburgh location and our trailer left 5 mins ago. We can't pick it up today. Then after another hour of waiting we are told they have a double trailer we can use. We moved our pod back to Vermont. We asked if we could then return our trailer at a Uhaul in Vermont, they said absolutely not it must be driven back. So we have to bear the cost of fairy and driving all the way back to Plattsburgh. Hours later I receive an invoice showing charges of 34$ for missing pads and 10$ for rental. Then a total charge of 551$. What is going on here? What kind of 3rd party companies are you dealing with? This is absurd, terrible experience. I will be using your competitors for my next move.

Kyle K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie M. 
No se han enviado comentarios para esta ubicación.

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