Customer Reviews for Don Jerry X-Plo E-Z Sto
(U-Haul Neighborhood Dealer)

642 reviews

1080 Military Tpke   Plattsburgh, NY 12901
(South Of Rt 3)

(518) 562-5708

Office Hours

  • Mon-Thur: 8 am–4:30 pm
  • Fri: 8 am–2 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(518) 562-5708

1080 Military Tpke
Plattsburgh, NY 12901
(South Of Rt 3)

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–4:30 pm
  • Fri: 8 am–2 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

mike Pfeiffer 
Rating:
3.0

Customer did not leave a comment.

MICHAEL PROVOST 
Rating:
5.0

Customer did not leave a comment.

Heidi Williams 
Rating:
5.0

Customer did not leave a comment.

Anna Dulisse 
Rating:
5.0

The company it was picked up in was quick and easy. I used the van for a few hours. Was told to just drop the key in the box after which was done. On Saturday received an email from 800uhaul that equipment hasn't been received and need to call. Was not happy with that as the place I picked up from was closing for the day at 3. Uhaul is a disappointment.

Michelle Fortin 
Rating:
4.0

Customer did not leave a comment.

Brittany Wood 
Rating:
5.0

The location of your U-Haul company is excellent. Customer service is great. Would definitely recommend them!

tammy McCorry 
Rating:
3.0

Customer did not leave a comment.

sally lamica 
Rating:
2.0

Location asked me to pick up the vehicle early, but the truck wasn't prepared. Tire pressure light was on so they asked ME to drive it to their shop to check on it. Service person indicated that they had just changed the tires but clearly someone had not refilled tires with correct pressure. He (Scott) said "tire light will go off after a few miles" which it did. I left the next day and the tire light came on after 60 miles and went on/off during the entire trip. This is a known issue at this location but they didn't seem to want to permanently correct the problem. Vehicle is the worst Uhaul I have seen. Driver side window handle is broken, console beheath drinks holder is broken, overhead light is broken and duct taped on, both doors had to be slammed shut to close. Vehicle had air fresheners added in the doors to try and cut the odor (smoke?). When I dropped the vehicle off I was being charged $1.09 a mile (10 ft truck, local) yet the U-haul website clearly states $0.89 a mile. The location's salesperson did correct this but this was after I pointed it out. this was the worst U-haul experience for me and completely different from the experience I had last year at the Aubuchons hardware in Plattsburgh, NY

Stephen Kramer 
Rating:
5.0

Customer did not leave a comment.

Lisa Imhoff 
Rating:
5.0

Customer did not leave a comment.

michael belicka 
Rating:
1.0

This was a stressful time picking up my U-Haul. It took almost 2 hours to pick it up due to the app not working and the company not leaving directions on where the key was causing the help and sitter to now not be able to help for the full time causing a second trip to be made and double my mileage to happen I would not recommend

Bradley Paul 
Rating:
4.0

Customer did not leave a comment.

Shaun Irland 
Rating:
5.0

Very happy with Uhaul and storage services at E-Z Sto. Recommended!

Francis Reilly 
Rating:
4.0

Trailer leaked in a heavy rain and soaked several items

Trevor Fougere 
Rating:
5.0

Nothing to improve, staff is terrific and storage units are great.

Francis Reilly 
Rating:
1.0

Customer did not leave a comment.

Dylan Striker 
Rating:
5.0

3rd for 4th time using this location for a uhaul and always fantastic service. Rachel at the local main office was phenomenal in assisting on the phone when U-Haul canceled my reservation without notice.

Dustin Nelson-Bond 
Rating:
5.0

The people were great! Everyone that I talked with were helpful and pleasant to deal with. Your automated responses were usually incorrect. For instance my delivery was for on or after 1:30pm. You automated updates said 1:00am to 5:00pm delivery. This forced me to call in and confirm my delivery time taking my time and time of employees. This wasn’t an isolated incident. Software needs to be refined. Again, thank you to the people I worked with. Laryssa on the delivery and Alyssa in the main Albany Office were great! After almost 2-years with our U-Box in storage I was shocked at the fact that everything was absolutely as I left it when I closed the door at our previous home in South Carolina. Clean, dry, no bugs or anything! Thank you to Don Jerry X-Plo E-Z Sto for taking great care of our U-Box/belongings!

Rating:
3.0

Location is out of the way. The yard is large but the potholes had potholes. Not the friendliest staff, in the office or with the vehicles.

Carol Prager 
Rating:
4.0

Customer did not leave a comment.

Amy Alberts 
Rating:
3.0

So i rented a truck from these guys as a connection to lake placid. I needed a smaller truck and they said that large one was all they had. Even though those smaller units were at that location at the end of closing day. I was charged 160 bucks. They had two other trucks on property that were smaller and the size i needed.

Sebastian Mattassi 
Rating:
5.0

Cargo van reeked of cigarette smoke. Personal items left in van. Gas tank only 1/4 full.

David Cohen 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Havicon 
Rating:
3.0

Let people know which trucks and equipment are available at the location.

Susan Barton 
Rating:
2.0

It took us an hour and a half to get our vehicle with many phone calls to your number. It shouldn't be so hard.

Andrew Cuthbert 
Rating:
4.0

Customer did not leave a comment.

allen pellerin 
Rating:
5.0

Customer did not leave a comment.

Lynn Duquette 
Rating:
5.0

Used this location once before this and both were great experiences.

Wade Sullivan 
Rating:
5.0

Customer did not leave a comment.

VERNON BARTA 
Rating:
5.0

Customer did not leave a comment.

Ricky Agnew 
Rating:
5.0

Customer did not leave a comment.

Elmer Agnew 
Rating:
5.0

Get better , more reliable people to empty the uhaul boxes

Sharon Forkey 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER DALY 
Rating:
2.0

I had to shovel the Uhaul out myself. I did the self check in and the key was inside of the Uhaul instead of in a lock box like the app said. When I opened the rear door there was no appliance dolly like i had reserved. Completely unsatisfied with this experience.

Jonathan Obrien 
Rating:
2.0

The equipment was adequate for the intended purpose. Everything worked as it should. The only issue I had was that I had to dig it out of being covered with snow and shovel the inside of the trailer to clear it of snow before starting my transport. The snowfall had occurred 3 days prior. I don’t know if that’s the norm. If I didn’t have a 4WD vehicle I would have been out of luck.That just didn’t seem right to me from a quality of care perspective.Not what I expected.

Ron Beliveau 
Rating:
3.0

The Plattsburgh, NY staff were very nice and helpful. We had many issues on the Prescott, AZ side with the initial delivery of the boxes.

Carrie Bryan 
Rating:
4.0

I appreciated that wifi was available to complete the online pick up and drop off steps. I didn't know (missed) that I would need extra authentication since my licence was from out of State.

Simon Cording 
Rating:
5.0

Customer did not leave a comment.

Bill Renedatte 
Rating:
5.0

Customer did not leave a comment.

HANDY MAN MOVING 
Rating:
5.0

Customer did not leave a comment.

Paul Wisher 
Rating:
5.0

The guy was very helpful and friendly.

William LeClair 
Rating:
5.0

Customer did not leave a comment.

STACEY POISSANT 
Rating:
5.0

Joni Lynn is always amazing and helpful and a asset to the brand and even though there are five uhaul offices in my area I chose this one because of the staff. As we all know it’s the kindness of the faces of a business that keeps a person coming back.

FRANKIE FRONK 
Rating:
5.0

Very easy in and out on both pickup and drop off locations. If only NYC locations could be like Plattsburgh and Annapolis.

Sean Zerges 
Rating:
5.0

Customer did not leave a comment.

James Bousquet 
Rating:
5.0

Joanie is awesome!

Robin Wright 
Rating:
5.0

What a terrific rental location and everyone was so nice, helpful, and efficient. Highly recommended.

Ned Lecky 
Rating:
5.0

No improvements needed. Joni was great, give her a raise.

Terry Saunders 
Rating:
5.0

Customer did not leave a comment.

John Bertrand 
Rating:
5.0

Customer did not leave a comment.

Evelyn Miller 
Rating:
5.0

Customer did not leave a comment.

James Persing 
Rating:
3.0

Customer did not leave a comment.

Kimberly Notman 
Rating:
5.0

Jennifer was very nice and helpful, was great doing business with her😊

Bonnie Hewlett 
Rating:
4.0

Customer did not leave a comment.

Jordan Rollo 
Rating:
5.0

Customer did not leave a comment.

ADRIANB GERMAIN 
Rating:
2.0

I had a beyond horrible experience with properly receiving my pod on time, in addition to other ridiculous circumstances. I will be calling corporate soon to communicate my grievances with both locations.

Felicia Herzog 
Rating:
5.0

Customer did not leave a comment.

harold woodley 
Rating:
2.0

It took us an hour to get into the truck. We had 3 people on the phone with costumer service trying to figure out how to get the key. Then the tire indicator light was on. We took the truck anyway because there was no one to help us and we had already wasted an hour. In addition there is limited cell phone cover which ment uploading photos took over 15 minutes just to do the remote check in. Im sure the business is great but the uhaul remote checking experience was horrible.

Wade Matot 
Rating:
5.0

Customer did not leave a comment.

Shari Olshansky 
Rating:
5.0

Customer did not leave a comment.

Laurie Eamer 
Rating:
5.0

Customer did not leave a comment.

Wayne Jiguere 
Rating:
2.0

tow dolly wheel bearing was bad and shook my truck constantly when under weight load towing a camry for 5 HOURS.!!!! ratchet was completely rusted and hard to make work. a horrible overall experience.

JamesR Ouderkirk 
Rating:
5.0

Customer did not leave a comment.

Gordon Remchuk 
Rating:
5.0

Customer did not leave a comment.

David Foster 
Rating:
5.0

Not much perfect size for my needs. Be aware of the camera in the rear view mirror and how easy view surrounding, objects or people

Michael McKillip 
Rating:
5.0

Was a great experience and the lady who processed everything for me was outstanding and I would recommend their outfit to anyone here moving.

Frankie Fronk 
Rating:
5.0

Customer did not leave a comment.

Brittany Garrant 
Rating:
5.0

Will continue to use this location.

Don Ray 
Rating:
5.0

Customer did not leave a comment.

Michael Seymour 
Rating:
4.0

Customer did not leave a comment.

Michael Heagerty 
Rating:
4.0

There was some initial confusion, as the Burlington VT store where I reserved the boxes did not have any, so I had to drive two hours to Plattsburgh NY. At Plattsburgh they initially said that I had to return the box the very next day, which was impossible given the distance that I had to travel. However, that was the only glitch in the process. Our boxes arrived in Memphis on time, and with zero breakage that I have found so far- and we shipped a LOT of breakable items. I want to give a special shout out to the driver who dropped off our boxes in Memphis. She was friendly, worked quickly and efficiently, and even came back later the same day to pick up the empty boxes. She had mentioned that she's worked for U-Haul for 4 years now. Speaking as an HR professional, employees like her are hard to find!

DAVID HENDERSON 
Rating:
5.0

Customer did not leave a comment.

Mike Seymour 
Rating:
1.0

The staff was friendly, helpful when on the phone with them, but so many mistakes were made! Terrible communication, follow-up and they just couldn't get it right. It seems like staff on the phone don't make enough notes or set things up correctly and maybe you rely on the automated system too much. We waited for our stuff for over 2 months, we were originally given a delivery location that apparently doesn't exist. Our stuff was delivered without communication to us to a different state, the only way I knew was that my card got charged, things promised were not delivered without me spending hours on the phone, speaking to several staff members, there were never any notes from the last person they spoke with-it was like starting all over again with each phone call. In order to get what was promised they had to pull phone calls which I waited days for and again did not get that call, I had to call back and start all over again. They set up delivers in places that aren't close to us without communicating and continued to charge us the entire time due to errors and delays on u-hauls end. I finally spoke to a regional manager who got everything set up, and I was re-imbursed. I got a phone call confirming delivery finally on 1/3/22 (we put our stuff in the ubox in October). The guy got there couldn't get up our driveway so we were unable to have the box for 2 days as promised. My husband had to unpack the ubox so they could take the box with them. The next day I was charged, which they were supposed to be doing it for free due to all of the errors. I called and they credited that charge but the fact I was charged in the first place is frustrating as there should have been notes so that did not impact us and I didn't have to make yet another call during my work hours. They also charged me again in December which they promised wouldn't happen b/c the delays were not our fault and when speakig to Todd on the phone yesterday we were charged. Todd re-imbursed both charges for Dec. and Jan., however very unorganized, terrible follow-through and communication and lack of accuracy. with u-haul overall. Terrible experience and will never use you again. My daughter lived without her stuff for 2 months-and personally I don't feel you should charge us for anything. I think you should re-imburse us the cost of the ubox period. This situation did not reflect your business in a very good light and I will warn friends if they are thinking of this route.

Tracie Douglas 
Rating:
5.0

Customer did not leave a comment.

RANDYK WATSON 
Rating:
5.0

Refund

Carla Backmon 
Rating:
5.0

This was our first time using U-boxes and we were extremely pleased with the experience. Nothing was damaged in the move and we were able to pack things that was logical for us. I would recommend the service to others.

Wendy Baker 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LANGFIELD 
Rating:
5.0

Customer did not leave a comment.

Khristina Bretthauer 
Rating:
5.0

Customer did not leave a comment.

Andrew Meadows 
Rating:
1.0

This place sucks could not even pick up the truck on sundaty , I called the owner several times and he never got back to me . Never. Rent from this place agsin.

JENNIFER MOODY 
Rating:
3.0

For mobile pick up, access to wifi would be beneficial as this location has poor internet service.

Kristen Patnode 
Rating:
4.0

Customer did not leave a comment.

Henry Coats 
Rating:
5.0

The staff for the MOVING COMPANIES I used as well as the local storage facility were amazing and wonderful. Handyman Movers staff and the staff at D&J Storage were awesome, attentive, and took care of everything. Could not recommend THEM more. YOUR staff is atrocious, and I have gone out of my way to write negative reviews for Uhaul as a company. You are awful. Will never use again.

Allison Cowan 
Rating:
5.0

Customer did not leave a comment.

MICHELE Lamarche 
Rating:
4.0

Customer did not leave a comment.

Craig Coultas 
Rating:
5.0

I found no problems with anything very professional very thorough

KENNETHWAYNE MAURER 
Rating:
1.0

The online service didn't work. I was on a tight time-line and it made me late. Plus I had to pay someone else

Tanner Stanley 
Rating:
5.0

Customer did not leave a comment.

MIke Seymour 
Rating:
5.0

Make sure truck is in good condition

noella jones 
Rating:
3.0

Customer did not leave a comment.

Seth Miller 
Rating:
5.0

Customer did not leave a comment.

Tara Fuller 
Rating:
3.0

Customer did not leave a comment.

Brandon Siskavich 
Rating:
5.0

Customer did not leave a comment.

Robert Christopherson 
Rating:
5.0

Customer did not leave a comment.

emily lebeau 
Rating:
2.0

To start,, the office staff were very nice and accommodating but what ever occurred after we returned the box was not good.. We are so unhappy with our service. We were told and it is written in the contract that we'd have a "gentle ride" for our box. The video shows how it's loaded on a big trailer and shipped down. Ours was not! It was put incorrectly on the same sized tow behind trailer that it was on when we got and loaded it. The side was damaged on the way down and our well packed items inside were damaged. The door was so jammed it was open on one side where some items fell out somewhere along the way. The otherside of the door was so jammed it took a crow bar and hammer to be able to open. The people at the Myrtle Beach UHaul have been amazing and so helpful. They deserve accolades but whomever was responsible for scheduling the trip down was negligent. We have asked for our nearly $1000 . back as we absolutely didn't get what we paid for and we have damage to many items that were well packed, bungied and wrapped. Some items were antique and not easily repaired. We have also, with the help of the Marty at Myrtle Beach UHaul are submitting a claim for the damages. I said the box arrived on time. We had been told and it is in our emails it would be in Myrtle Beach on the 2nd or 3rd of September..available for pickup on the 3rd or 4th (I don't have the email in front of me). Imagine our surprise when we got a call on Sunday the 29th of August that it had arrived overnight Sat and showed damage and they wanted us to come look at what was falling out the bottom back.

mrs jarvis 
Rating:
5.0

Customer did not leave a comment.

Tom Lavin 
Rating:
5.0

Joanie was great~

Kathleen Martinez 
Rating:
5.0

Customer did not leave a comment.

erica menard 
Rating:
5.0

Customer did not leave a comment.

mike seymour 
Rating:
5.0

Customer did not leave a comment.

Mark Davey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORI RAINO  |  Overall Experience 
Rating:
5.0

The staff here was always pleasant, helpful and a joy to deal with. The office guru Joni has the patience of a saint when we have rented trucks in the past and made our overall experience with this place a pleasure.

BRIAN STEVENS  |  Overall Experience 
Rating:
5.0

Thank you everything was great!

carrie carnright  |  Overall Experience 
Rating:
5.0

This is the second time I've used your facility for storage. I found that the equipment and furniture that I stored there were always safe but very accessible. The staff was always warm and friendly!!!

JOSEPH GRANEY  |  Overall Experience 
Rating:
5.0

Thanks, I'm sure we'll be needing your services in the future.

FRANZ POPE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Bruno  |  Overall Experience 
Rating:
5.0

employees were fabulous. The UBoxes were great...stored items for a year everything was just like when it was loaded.

Ann Gaffney  |  Overall Experience 
Rating:
5.0

The lady at the counter was quick, friendly and and pleasure to work with..thanks a bunch

ALLAN BROOKS  |  First Impressions 
No reviews have been submitted for this location.

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