Comentarios del cliente para Dom's Gulf

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Dom's Gulf

Grado total:

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Gabrielle M.
Grado:

Please make sure that the owner is prompt with service and not working on something after he has taken your name and then lets you stand there to wait for him to get done doing something he just started working on. He was very crass too.

CRISATINA P.
Grado:

Great location Dom was very helpful on picking the right size truck

Efrain B.
Grado:

Lube all ratchet straps from car Dolly's, repair lights

Doug W.
Grado:

Steering wheel shook when breaking on highways Engine check light stayed on

Matthew S.
Grado:

Thought truck was going to break down..windshield wipers did not work...smelled extremely bad

Michele C.
Grado:

using my phone to find a truck and the keys was impossible. It was a horrifying experience and I will never do it again.

henry I.
Grado:

Made me felt like he is doing me a favor when I’m paying for the service.

Adeshina O.
Grado:

He wouldn't help to attach or help to remove the equipment to my truck. I have never see any good customer relationships with this location. He act very wield to customers

Damien S.
Grado:

Good spot!!!

Anthony V.
Grado:

El cliente no dejó un comentario.

Tom (H. Thomas) B.
Grado:

Though U-Haul pissed me off by changing the location for truck pick-up, the host (fortunately) loaded my entire reservation, including the auto hauler pick up later that day, because I wouldn't arrive at that location (Stan's Transmission) until after they closed. Having that "leg" reserved permitted me to pick up the auto hauler after hours.

DANIEL C.
Grado:

website for nighttime return doesnt seem to work All told i was happy and will rent from Doms again ,

Janelle F.
Grado:

This place is the BEST!! And am now making it my go- to auto shop for the owner’s above and beyond customer service. I locked my keys in my car when we were returning one uHaul and he went out of his way to us his shop tools, in the rain, to get my door unlocked so we could go! A+++

Shawn T.
Grado:

El cliente no dejó un comentario.

Albert S.
Grado:

El cliente no dejó un comentario.

Chester P.
Grado:

El cliente no dejó un comentario.

Judy D.
Grado:

I learned my lesson. This was the second time I rented from a "Uhaul is a sideline for us" location. I won't make the same mistake again. The first time the truck was a real clunker and should have been retired. This time the truck was double booked. I had to argue with them in a dirty gas station to give me the truck. I finally got it after agreeing to return it hours earlier than I expected to! From now on I will only rent from a location that is totally dedicated (and staffed by courteous professionals) to Uhaul.

Steven G.
Grado:

Your self-checkin process is worthless

christopher R.
Grado:

There was dog hair in the cabin if the truck and it smelled. Extremely unsatisfactory condition

Todd V.
Grado:

Everything was great!

Giancarlo S.
Grado:

Despite repeatedly refusing any insurance coverage from uhaul, I was charged for it anyways. Felt like a scam trick.

Spencer T.
Grado:

Staff was incredible. Best experience I've had as far as customer service goes in a long time. I'd give this guy 6 stars if possible.

Dennis L.
Grado:

Great service!

Abigail S.
Grado:

El cliente no dejó un comentario.

Kimberly S.
Grado:

Rude. Quoted me at 75 when I left and now its 85, didn’t know what they were doing when I picked up and dropped off!

PHIL S.
Grado:

Great service!

Wayne D.
Grado:

El cliente no dejó un comentario.

Charles C.
Grado:

Was charge for 132 miles and I went less than 20. This place is ran by crooks.

PATRICIA W.
Grado:

I was charged for fuel that I did. It use. I put fuel in the tank based on the recommendation on the agreement. When I called the location, I told them that I took a picture of the gauge when I dropped off the truck. He argued with me but then when out to check. He told me that the person who reported the fuel amount made a mistake and I had just below 7/8 of a tank (not the amount they originally claimed was in the truck). 7/8 of a tank was the amount in the truck when I picked it up. I asked him how much for “a little below”. He said he would have to calculate and adjust my charges. It has been 4 days and I still have not received a refund. Also, I am extremely uncomfortable because this guy has my address. Please correct this issue immediately.

Alekka S.
Grado:

El cliente no dejó un comentario.

Daniel S.
Grado:

El cliente no dejó un comentario.

Ramona F.
Grado:

El cliente no dejó un comentario.

Tessa G.
Grado:

I was taken care of right away when I arrived. The location was closed when I came to return the truck, but drop off was very easy. All in all I would say my experience wit this location was quick and satisfactory.

Tom C.
Grado:

Owner was rather unfriendly, not sure I was charged the right amount ?

Thomas C.
Grado:

I contacted u haul because i travelled about 16 miles and was charged for 64. I explained this to Michael Huff a uhaul manager and he stated he would look into and never did. I should have known not to use this location!

renee K.
Grado:

Uhaul contacted me to say that the trailer I was renting was not available at the store location verified in my on-line reservation...and they re-directed me to Don's Gulf gas/service station. The service station did not have the boxes and mattress bag that I requested in my online reservation, so we had to make 2 trips to get everything we needed. The gas/service station staff was very helpful, so the only issue was the 2 trips to get everything i needed.

Andrew K.
Grado:

Incredible customer service. Definitely use this location again.

Donald Z.
Grado:

El cliente no dejó un comentario.

Carissa P.
Grado:

I'm a 53-year-old woman and I had my 83-year-old stepfather with me to unload a car from the transport as well as returning the truck. It was pouring rain and the guy wouldn't let us unload the transport in his lot. He made us drive to Dollar General (screaming nastily about it because we'd be in the way of his gas pumps which was incorrect and he had no customers) to unload the car. I didn't know how to unstrap the tires, so I called Uhaul Dispatch to send a driver to help. Suddenly some guy came over and was quite decent given he worked with the nasty guy. They took over the truck from the parking lot and the nasty guy later charged me for a dolly I never got (I told the guy who assisted it was never received), charged me a cleaning fee and a fuel surcharge. I think it was like one tickmark different than how I got it. Since I self-dispatched, I have photos of how I picked it up. This place shouldn't be an approved Uhaul dealer.

Esther S.
Grado:

El cliente no dejó un comentario.

Leann A.
Grado:

El cliente no dejó un comentario.

Eddie S.
Grado:

El cliente no dejó un comentario.

Antoine C.
Grado:

El cliente no dejó un comentario.

howard B.
Grado:

El cliente no dejó un comentario.

David D.
Grado:

Truck was the dirtiest I’ve ever rented. Cup holders sticky and dirty. Cigarette butts left in the ashtray. I thought you were not allowed to smoke in a U-Haul. The back of the truck was dirty and had pieces of broken furniture in it from the last person that rented it. The staff was extremely rude and used profanity to describe everything. Will not return.

Russell L.
Grado:

Don't tell costumer to do all this transacting with a smart phone if the rental place is going to rudely snap at at you and say, "You have to come inside if we're open". I would have If i was told on my reservation confirmation. When I returned to drop off the vehicle, I had to wait, no lie, over 15 minutes just to be checked out.

Monica S.
Grado:

They were out of furniture clothes. So, they just didn't charge.

eugene B.
Grado:

Very rude and condescending at this location. If I were a U haul district manager I would consider not utilizing their services. The trailer, however was great and the move went well.

Thomas Y.
Grado:

Great and friendly service. Will rent from again

Cortney I.
Grado:

I secured my reservation online (noon-4pm rental) and was given a noon pick up time. Upon entering Dom's Gulf(12:02) the person working at the desk asked my why I was there and proceeded to tell me he was at lunch and would not be able to help me until 12:30pm. There was no sign posted on the door and no mention of this "lunch" on the website. I actually had an appointment to pick up something at 1pm and I mentioned that to him, but he continued to eat and told me he was at lunch. I sat down in front of him and waited. Unbelievable rude and disrespectful. Once I was able to get the keys to the truck, I left...only to receive a call that I needed to come back and move my personal truck. I need to point out that this was parked directly in front of the window of the desk and the person KNEW I was parked there and purposely waited for me to drive a bit(about 5 miles) before calling me back. There were no signs posted anywhere that led me to believe I could not park there. Horrible experience and I will never do business with Dom's Gulf.

Tyler H.
Grado:

El cliente no dejó un comentario.

Jon M.
Grado:

El cliente no dejó un comentario.

Rochelle G.
Grado:

El cliente no dejó un comentario.

Chantel L.
Grado:

When we arrived there really wasn’t anywhere to park or leave your car so I pulled up next to a pump to not be in the way. A man greeted me nicely and asked me what I needed and pointed me in the direction of the office but the gentleman in the office was not so nice. He rudely told me to get my car off his lane and when I looked confused he repeated himself, again rudely, and said to get my car out of the way of the pump so someone can use it. When I asked where I could park, because there really aren’t any parking spots, he said next to the dumpster. So I did just that. The actual uhaul itself worked great but then again had a problem when I returned the uhaul. When I returned the uhaul the gentleman who greeted us was nice and I showed him a picture where the fuel amount for the uhaul was when we left and and asked him how much it would be to put it back to that amount, which was a little past 5/8 (The location is also a gas station). He told me $5 would be enough so that’s what I gave him and he pumped the gas and told us where we could park the uhaul to return it. The next morning I get the receipt and I was charged a fuel fee. When I called and asked the office about it the man said I needed to fill the truck back up without even checking the system. I explained to him what happened when I checked the truck in and he checked the system and said that it was left at half a tank and that the guy didn’t know. I explained again that the gentleman who checked the uhaul back in at his facility knew how much I needed and told me $5 would be enough to cover it and he just kept saying you have a contract. Not happy about that at all and if one is going to run a facility with both uhaul and gas pumping services then I advise that all employees, especially if working alone at a time a uhaul is to be checked back in, understand how both uhaul and gas pumping work.

Stewart S.
Grado:

Very friendly and easy to work with. Very positive experience!

James E.
Grado:

El cliente no dejó un comentario.

Justin L.
Grado:

I even needed a ride to the Trolley station after my rental and and they gave me a ride.

Gerald R.
Grado:

El cliente no dejó un comentario.

Keith J.
Grado:

Better customer service. Also it would be nice to do the standard walk through in regards to the truck.

lesily P.
Grado:

The truck smelled really bad it was clean but it needs white down specially in the front

Thomas Y.
Grado:

Nothing, felt at home during the check in process. Thanks

Melissa L.
Grado:

El cliente no dejó un comentario.

Donald J.
Grado:

El cliente no dejó un comentario.

Rebecca H.
Grado:

I arrived to find that my reserved dolly was not there nor was there one available. I did not receive prior notification which would have allowed me to make other arrangements. I later found the mileage was inaccurate and even though I explained this I was still charged extra. This even when I reviewed the slip from a previous renter which clearly shows I could not have used that many miles. Yes they gave me another persons information

Amanda P.
Grado:

El cliente no dejó un comentario.

Elizabeth B.
Grado:

El cliente no dejó un comentario.

Jeffrey B.
Grado:

Slow, slow, slow...not an efficient operation at all. Staff was indifferent and inefficient. I would not recommend this place. Frankly if I were making decisions at UHAUL I would remove them as a UHAUL store.

Michael W.
Grado:

Got my U-Haul and everything just fine, however the location wasnt my favorite. Customer service felt a little gruff and office didnt seem well maintained.

alexander R.
Grado:

Not very nice staff. It’s not worth my trouble driving out to this location. Guy doesn’t even ask me if I’m willing to help lift a trailer on the hitch just tells me to help like I’m an employee of his. Not cool.

kimberly C.
Grado:

Fast and efficent check in.

Steven C.
Grado:

Very prompt and friendly service.

Joshua C.
Grado:

Mike was courteous and helpful, and made sure everything was ready and working for me.

Nancy S.
Grado:

Old and dumpy gas station. Agent wasn't welcoming at first but then was cool.

Timothy K.
Grado:

El cliente no dejó un comentario.

khyla G.
Grado:

El cliente no dejó un comentario.

Lisa M.
Grado:

Dropped off after hours. 25/7 online return was very convenient. Parking lot very small, difficult to maneuver.

MATTHEW S.
Grado:

El cliente no dejó un comentario.

PAUL B.
Grado:

El cliente no dejó un comentario.

Timothy K.
Grado:

El cliente no dejó un comentario.

khristina G.
Grado:

The owners/employees were not very inviting. I walked into the store and I was just being stared at - no welcome or anything. I wasn't asked if I needed anything else like a dolly, a lock, furniture pads, etc. It would be great if the owners were just more welcoming and friendly.

Stephen R.
Grado:

Great service

Melissa J.
Grado:

Big parking lot with a few options as to where to park the truck. The only problem I had was that the mobile website wouldn't work for me to check the truck in on my phone when I dropped it off after hours.

kristina N.
Grado:

El cliente no dejó un comentario.

George H.
Grado:

El cliente no dejó un comentario.

denton L.
Grado:

El cliente no dejó un comentario.

Jackie L.
Grado:

El cliente no dejó un comentario.

Stephen R.
Grado:

Great service and went above and beyond to provide excellent service.

Leonard O.
Grado:

El cliente no dejó un comentario.

Madelaine H.
Grado:

El cliente no dejó un comentario.

rebecca F.
Grado:

Very friendly and courteous service. Thank you!!

Carly Z.
Grado:

Ramp

Diane M.
Grado:

El cliente no dejó un comentario.

marcylynn W.
Grado:

The truck I rented had over a 1/4 tank less of fuel in it than the contracted amount. In that particular truck, that's almost a $20 difference in fuel. I know we were all busy that day, but someone should have checked it's fuel amount upon its original check in and fix it in the computer or by filling it, before sending it out again.

Mark W.
Grado:

El cliente no dejó un comentario.

Paul T.
Grado:

El cliente no dejó un comentario.

Carissa M.
Grado:

The customer service was horrible and the truck was in disrepair. I will drive far out of my way rather than ever using this location again.

Peggy S.
Grado:

El cliente no dejó un comentario.

Ronald M.
Grado:

El cliente no dejó un comentario.

John K.
Grado:

El cliente no dejó un comentario.

JOHN F.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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