Customer Reviews for Dominion Auto Body
(U-Haul Neighborhood Dealer)

2,981 reviews

9778 Fairfax Blvd   Fairfax, VA 22031
(This location can't accept after hours drops, This location can't accept after hours drops)

(703) 273-2450

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(703) 273-2450

9778 Fairfax Blvd
Fairfax, VA 22031
(This location can't accept after hours drops, This location can't accept after hours drops)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: 9 am–12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES ARMSTRONG 
Rating:
4.0

Customer did not leave a comment.

Robert Haines 
Rating:
5.0

Great check-out and check-in process. Thank you.

Mbugua Gakau 
Rating:
3.0

The office where we rented the UHaul was so thick with cigarette smoke that I had to stay outside. The walls showed years of people smoking in there. I will go elsewhere next time.

Holly McMeekin 
Rating:
5.0

Customer did not leave a comment.

Philip Musolino 
Rating:
5.0

Customer did not leave a comment.

FREDERICKALLAN KIME 
Rating:
3.0

Customer did not leave a comment.

David Haines 
Rating:
5.0

Customer did not leave a comment.

Kevin Kadakia 
Rating:
4.0

Customer did not leave a comment.

Edward Hurley 
Rating:
5.0

Customer did not leave a comment.

Than Isert 
Rating:
1.0

Customer did not leave a comment.

L D DORNELL 
Rating:
5.0

everything went smoothly and quickly

Louis Bunning 
Rating:
4.0

Customer did not leave a comment.

John DEBARGE 
Rating:
5.0

Customer did not leave a comment.

Rodney Zimmerman 
Rating:
5.0

Customer did not leave a comment.

John Metz 
Rating:
5.0

They are the best

Randolph Baltimore 
Rating:
5.0

The van smelled like there had been a dead body in it when I picked it up. The plastic mat on the floor to protect Uhaul‘s equipment was a really big inconvenience and horrible addition for the consumer use because it got in the way of actually loading the van. The cigarette later didn’t work so my charging cable adapter was useless. Fortunately, I had a power strip with me that I could plug into instead. The person working at this location, Hamid, was the only person who knew how to do their job out of seven people that I talk to both over the phone and at two different locations. The first person I spoke with on the phone, destroyed my reservation in such a way that the next five people didn’t know how to fix it and ran me all over Fairfax county during rush-hour. Hamid actually fixed it in a matter of about two minutes and then I was on my merry way. I have rented Uhaul’s numerous times in the past and cannot believe what a messed up situation. This particular rental was. Many things to Hamid! Without him, I would not have been able to help my 84-year-old mother, who just had open heart surgery. The other six people seriously need more training and should be ashamed for causing such distress in my life for over an hour on the phone. It should take 1.25 hours to not fix something when Hamid was able to fix it in two minutes.

Michelle Gildea 
Rating:
3.0

The truck was dirty and had a tire pressure warning light on when I picked it up. Also, I suspect one of the insurance packages was added by the counter agent when I came to pick up the truck even though I had declined it when I checked in online. I was moving only 1 item and not driving very far with the truck so did not feel the need for the insurance, but saw that it had been added when I received my receipt after dropping off the truck.

Remy Cooper 
Rating:
3.0

Customer did not leave a comment.

Kenescia Ortiz 
Rating:
1.0

No parking at site. Mask required, not comminicated in advance. Old, tired truck with AC/heat control broken.

Mark Servello 
Rating:
2.0

Went to drop off our truck and the location was totally closed with a sign that if we dropped a Uhaul off after hours we would be subject to a $150 fee. Had no idea of the hours and no heads up. This location was 40 minutes away from our home so added a lot of time to our trip to go back and forth for nothing then have to rearrange our next day to drop off during working hours. Would have been nice to have some sort of communication ahead of time.

Brennan Hoban 
Rating:
4.0

Customer did not leave a comment.

Rutger Von Post 
Rating:
5.0

Customer did not leave a comment.

He Zhang 
Rating:
4.0

A little bit strange behavior of a personnel. All in masks and I had to stay far from them

Andrii Kovalov 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH LOUGH 
Rating:
3.0

Customer did not leave a comment.

George Eddins 
Rating:
3.0

The customer service was excellent. Check in was easy and I liked the system to notate any damage on the vehicle. However, the vehicle was super old with about 150k miles on it! No way to charge phone, for example! Also, inside of cab was dirty. Ashtray full of ashes and cab smelled of cigarettes.

Samuel Collins 
Rating:
3.0

It would be nice if there was a place to park your vehicle on site. Parking on Draper Dr is almost non-existent and the shopping center is a little bit of a hike.

Cheryl Dickerson 
Rating:
4.0

Customer did not leave a comment.

Ruth Thompson 
Rating:
1.0

The place for pick up is a bit hidden. Doesn’t seem like they clean up the vehicles after every use. My rental was filthy.

Chihi Yoon 
Rating:
5.0

Customer did not leave a comment.

AARON CLARK 
Rating:
5.0

The service was outstanding, willing to help and understood my troubles.

LUKE LYNN 
Rating:
5.0

Excellent service - no improvements needed!

STEPHEN Caruso 
Rating:
5.0

Customer did not leave a comment.

David Peters 
Rating:
1.0

Customer did not leave a comment.

Sai kishore Madugula 
Rating:
5.0

Very hospitable and courteous service. The van was reliable and perfect for our need.

Christopher Copetas 
Rating:
5.0

Customer did not leave a comment.

Eric Victor 
Rating:
5.0

Make sure gas tank is full or nearly full. I was told all customers have to return the truck at least 3/4 full. But I noticed the gas gauge showed that there was only about a half a tank. I had only had the truck for 5 minutes at that point and had barely used any gas. I did not go back to the store to let the owner know about this because I had to get going on my trip. But I ended up paying more in gas (est $40.00 more) because the tank was not full as promised. Other than that everything was great.

Mary Reed 
Rating:
5.0

Customer did not leave a comment.

William Baughman 
Rating:
5.0

Friendly, quick and efficient.

Daniel Phillips 
Rating:
4.0

Clean the cabin a bit more. However it was an older truck so understandable. The cargo area was perfect.

Manussavee Ha 
Rating:
5.0

Everything went great no problems!

Jeffrey Council 
Rating:
5.0

Excellent customer service and very friendly!

Carol Morrison 
Rating:
3.0

Truck did not have heater working. Very uncomfortable ride during the winter

leo redwood 
Rating:
5.0

Excellent customer service as always. Very professional and speedy service

Ridvan Ureten 
Rating:
4.0

Customer did not leave a comment.

Paul Culler 
Rating:
5.0

The truck needed air in the tires

Morella Sucre 
Rating:
5.0

The gentleman handling my rental was very nice.

Thomas Knobloch 
Rating:
5.0

- Add rear view camera - This truck needs a ramp - After hours key drop box will be nice

Nasser Alikhani 
Rating:
5.0

Clean truck and great service.

Peter Gallagher 
Rating:
1.0

No onsite parking!!!! I had to park in the shopping center down the street. There was room for me to park. I could have parked in the spot I left vacant with the truck. It was only a local rental for 6 hours. No on site parking is ridiculous!

James Catchim 
Rating:
4.0

Customer did not leave a comment.

Justin Holmes 
Rating:
5.0

I rented a uhaul for a Friday night move, returned it at 9 am the following morning, no issues.

Howard Cunningham 
Rating:
5.0

Customer did not leave a comment.

Sana Qadri 
Rating:
3.0

When I refilled gas, I paid $20 for going 15 miles. Person before me didn’t refill. Ridiculous and not happy about this.

Howard Chung 
Rating:
5.0

Very friendly and helpful

Brian Blakeslee 
Rating:
5.0

Quick process

Melissa Stukel 
Rating:
5.0

Truck and movers excellent

Barbara Folcini 
Rating:
5.0

Customer did not leave a comment.

Harvinder Sanotra 
Rating:
5.0

Customer did not leave a comment.

Mostafa Shahmohammadi 
Rating:
5.0

Sales associate was very helpful and provided a painless experience

David Danielson 
Rating:
3.0

Customer did not leave a comment.

Afshan Sadiq 
Rating:
1.0

This was not a good experience overall. From the moment I walked in to the return. this location does not have a drop box, it also closes at 2 pm. This was a huge inconvenience and I will not recommend this location to anyone. There is also no place to park to avoid extra mileage.

Maria Latif 
Rating:
5.0

Customer did not leave a comment.

Katie Faussette 
Rating:
5.0

Customer did not leave a comment.

Brunilda Vera 
Rating:
5.0

Customer did not leave a comment.

Neil Warner 
Rating:
5.0

Great service. Highly recommend

Orlando Melendez Miranda 
Rating:
5.0

Customer did not leave a comment.

Valentina Garcia 
Rating:
5.0

The person we met upon returning was friendly and super helpful at checking truck back in. Made the entire experience great.

Joel RUDY 
Rating:
4.0

Very tight maneuvering when pulling a trailer

NANCY MATTHEWS 
Rating:
5.0

Customer did not leave a comment.

Bryan Barker 
Rating:
5.0

Customer did not leave a comment.

Shirley AL-JARANI 
Rating:
5.0

Speedy checkout

Jhoel Prevendido 
Rating:
2.0

Customer did not leave a comment.

Rea Tonelli 
Rating:
5.0

Customer did not leave a comment.

Sharly You 
Rating:
1.0

Customer did not leave a comment.

Saadettin Kayikci 
Rating:
5.0

Customer did not leave a comment.

Edward Meyer 
Rating:
3.0

Hard to see a U-Haul sign from the street to make a right turn.

Mehran Azimirahmatidoozande 
Rating:
5.0

Customer did not leave a comment.

Brooke Luther 
Rating:
5.0

Customer did not leave a comment.

Takeo Ishizuka 
Rating:
5.0

Guy behind the counter is great. The 15 foot truck was very easy to drive and load/unload.

Karen Snitzer 
Rating:
5.0

In and out quickly.

Jeff Maas 
Rating:
5.0

Customer did not leave a comment.

elaine borresen 
Rating:
2.0

The customer service wasn’t great the guy who gave me the keys raised his voice at me when all I did was ask a question, being that it was my first time getting a u-haul

Kiara Shelley 
Rating:
5.0

Employee was very quick to step out and show me where to park my vehicle, quick to remove the trailer, and very helpful.

Illiana Villarreal 
Rating:
5.0

Customer did not leave a comment.

Sharon Ayers 
Rating:
5.0

Customer did not leave a comment.

Shiva Adhikari 
Rating:
5.0

Great staff, easy process

David Danielson 
Rating:
5.0

Painless turn-in process

David Danielson 
Rating:
5.0

Customer did not leave a comment.

David Clarke 
Rating:
5.0

Customer did not leave a comment.

Jacob Moore 
Rating:
5.0

Customer did not leave a comment.

Hunter Riley 
Rating:
4.0

Customer did not leave a comment.

mohamed el-haris 
Rating:
5.0

Everything was Ok. No coment at all.

Angel Federico Valecillos Rios 
Rating:
5.0

Very accomodating. We called when we were running a few mins late and they said okay. Meeted us outdoors, did not enter the office.

kathryn murphy 
Rating:
4.0

Customer did not leave a comment.

Leslie McTyre 
Rating:
1.0

We were sent here & no one was there. the app didn't work. We called & were transferred to 3 different people. It took 55 frustrating minutes to drop the truck off. Doubt that I will use Uhaul again !

Gregory Gerew 
Rating:
5.0

The guy who worked there saiid was very good.

kyle mullane 
Rating:
4.0

Customer did not leave a comment.

Youngmin Do 
Rating:
5.0

Customer did not leave a comment.

Hamzeh Kassem 
No reviews have been submitted for this location.

Additional Services at this Location

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