Customer Reviews for Dominion Auto Body
(Distribuidor de U-Haul del vecindario)

2494 comentarios

9778 Fairfax Blvd   Fairfax, VA 22031
(This location can't accept after hours drops)

(703) 273-2450

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: 9 a. m. - 12 p. m.
Horario especial
  • 8/8/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(703) 273-2450

9778 Fairfax Blvd
Fairfax, VA 22031
(This location can't accept after hours drops)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: 9 a. m. - 12 p. m.
Horario especial
  • 8/8/2021: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Zhao X. 
Clasificación:
3.0

I was very pleased with the professionalism and courtesy of the staff at this location. My only suggestion would be to improve street signage to help in identifying the location.

Eric D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kwangsu K. 
Clasificación:
1.0

Went to pick up truck the morning rep was unprofessional but didn't get his name

Olivier S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhao X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett W. 
Clasificación:
5.0

Provide rentals with a full tank to take away guesswork when returning vehicle

Karl D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick Y. 
Clasificación:
1.0

El cliente no dejó un comentario.

SUMAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fleur D. 
Clasificación:
5.0

Very easy transaction--we would definitely use this location again.

Paul A. 
Clasificación:
5.0

Rented a 9' van. Very clean, low mileage and ran great. Would definitely rent again

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerard H. 
Clasificación:
4.0

A sign says where they are located would have been helpful!

LONA A. 
Clasificación:
5.0

Great service!

KARINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew W. 
Clasificación:
1.0

Bad service

YOUSEF A. 
Clasificación:
3.0

It's in the back behind other buildings so I missed the turn at first, but not a deal-breaker. We had to extend the rental and they were very accommodating, which I appreciated. U-Haul allowed me to reserve a mobile pickup at 7:30 am, yet when we arrived the shop didn't open until 8 and U-Haul said it had to be an in-person transfer (why let me reserve a 7:30 am mobile pickup??). The man at the shop took pity on us and let us take the truck before 8.

Paul S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Oleksiy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance C. 
Clasificación:
5.0

El cliente no dejó un comentario.

william D. 
Clasificación:
3.0

Kind of hard to find the location off the road, it's behind some other auto shop. Another sign to see from the road might be helpful. I missed the turn and had to do a u-turn and backtrack to finally arrive at the location.

David C. 
Clasificación:
5.0

The person who we interacted with was professional and pleasant. I would recommend this location to anyone.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hsiao S. 
Clasificación:
3.0

The truck was clean and well-maintained. Online check-in saved time at the store which was great as the operator (don't have his name) is not a friendly fellow.

Atef S. 
Clasificación:
2.0

Use Uhaul several times in different locations, this one is the worst. The car was not clean and the cab smelt bad. More importantly, I declined the insurance yesterday when I reserved. And when I picked up the truck this morning, I also clearly said I don't need insurance. Still, there is a charge for insurance and I need to call tomorrow and ask for a refund. (I don't know if I can get my money back though, I am very sure this call will cost me at least half an hour). This is what I worried before hand and tried to avoid and eventually still happened. First time in this location, and I will make sure this is the last time!

Hongze G. 
Clasificación:
3.0

El cliente no dejó un comentario.

DENNIS H. 
Clasificación:
5.0

The person there was very efficient, gentle, and professional.

gholamali R. 
Clasificación:
5.0

The UHaul website isn't helpful when it comes to extending a rental period. It allows editing of pick-up, type of vehicle, drivers, etc., but not extending the rental.

David K. 
Clasificación:
2.0

The guy hooking up the trailer was rather put out and actually shorted out the connection in my brand new truck. Another guy also pretty rude came and figured it was a fuse. Took over an hour from pick up to actually get it working by him taking a fuse from another fuse in my truck. Overall not impressed and the place inside was not very clean or organized. Not the best rental experience I've had with uhaul.

William M. 
Clasificación:
5.0

Hard to find location from street easy to miss as it's behind several other businesses, maybe a sign board out front.

Robert L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zulfi K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theophilus C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wencheng Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ahmed R. 
Clasificación:
5.0

Very helpful and courteous team here. Also efficient

Cesar C. 
Clasificación:
5.0

Prompt and responsive service. Clean vehicles and new rental supplies (dolly and blankets). Will use this location again!

Theresa R. 
Clasificación:
4.0

It was easy pick up drop off and friendly staff. Truck cabin not excessively clean and gear shift was loose but all worked and it's a rental truck so it was perfect for what I needed.

Gary H. 
Clasificación:
1.0

Local office changed my dropoff to Monday because they decided to close on Sunday. This caused a huge disruption to my moving plans and required me to take a day off of work. No one at UHaul phone support or the local scheduling office attempted to offer any help what so ever. The van smelled like horse manure and steering was very loose and unpredictable. I am very unlikely to ever use UHaul again.

andrew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
3.0

There seems to be a disconnect with this local authorized U-haul outlet and central reservations. I rented a cargo van for a day and was told by the attendant that I have to return it the next day since someone else has it reserved but when I called central reservations, they were able to extend my rental for another day. I even explained what the local U-haul told me. I ended up making reservations at a different U-haul outlet.

Fulton A. 
Clasificación:
3.0

Make sure customer knows that you don't have part of moving equipment.

Olinda B. 
Clasificación:
5.0

Dropoff after hours would be nice

De V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
2.0

The hours and ability to drop off after hours was not allowed.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl D. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

I was 5 minutes late getting there before the 6 o'clock closing. However the agent saw me pulling into the lot, turned around and processed the return. Excellent customer service. The whole U-Haul rent experience was great.

Jerome S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hamidreza T. 
Clasificación:
5.0

Staff member was friendly and professional. The rental & pick up process was smooth and easy. ¡Gracias!

Scott K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Derek E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anwesh Reddy M. 
Clasificación:
3.0

Its located behind an auto body shop, so its not like a slick retail facility. But the rental process was easy, the van was clean and the return was similarly quick. No hidden fees.

Krupal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shaileen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah M. 
Clasificación:
4.0

I did not take advantage of the ability to make all arrangements online. I appreciated the efforts to ensure COVID safety protocols. Very simple and convenient processes.

Mark W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
4.0

The rental was great and very efficient for the short time needed. Thanks.

Phillip G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H. 
Clasificación:
5.0

A bit too tight about Covit but otherwise very efficient business like.

mason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAMIDJALAIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher K. 
Clasificación:
4.0

Sanitize the truck before renting.

Guangyang F. 
Clasificación:
5.0

thank you.

christine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nataliya A. 
Clasificación:
5.0

Could not adjust right side mirrors. No instructions to the radio or setting dash clock. Was not able to adjust radio volume.

Donald F. 
Clasificación:
5.0

Check-in and check-out were quick and professional. The truck was well-maintained and easily accessible.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT J. 
Clasificación:
3.0

Your agent was nearly clueless about the changes in the Virginia and Maryland EZ Pass toll system. I am expecting to have to pay these tolls and possibly fines. Not a good deal Covid 19 has changed much about travel and I feel you did not keep up with it.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

The truck was all kinds of jacked. After hours is not ideal. It says you can drop off after hours but there's no after hour drop key box

Amanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick N. 
Clasificación:
5.0

I have used Dominion Auto Body's UHaul service for both one way and round trip rentals and have yet to be disappointed.

Stanley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICKDOUGLAS B. 
Clasificación:
5.0

The guy who worked here was super helpful and the rental was great. First time renting a U-Haul and it was a positive experience.

Kristy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAHAMMAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawne S. 
Clasificación:
5.0

No issues in finding location as stated in other reviews. Just look for the UHAUL trucks at the back of the lot at dominion auto. Excellent service, prompt. No issues whatsoever. I will use this location again!!

Carol M. 
Clasificación:
5.0

Great location but your mobile pickup App is awful. It took me 30 minutes to pickup to truck. I could have done it in person in 10 minutes.

Sam C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BevERLY G. 
Clasificación:
1.0

I was charged 15-20 dollars more.

TREMAYNEATUANYA L. 
Clasificación:
5.0

Pick-up and return was very smooth and accommodating. I would definitely rent again from this location.

Leigh M. 
Clasificación:
4.0

This entire block of businesses is run down and not appealing - but it is near my home and the reason I use it. I have had difficulty with the phone app both times that I have attempted to use it in picking up rentals. The gentleman in the office isn't the nicest - but I guess he gets the job done.

Sandra R. 
Clasificación:
5.0

It was seamless. Very user friendly.

Douglas H. 
Clasificación:
5.0

easy pickup/drop off. thank you!

john D. 
Clasificación:
5.0

El cliente no dejó un comentario.

saeed A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy M. 
No se han enviado comentarios para esta ubicación.

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