Comentarios de los clientes para Dominion Auto Body

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Dominion Auto Body

Clasificación general:

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Rebecca K.
Clasificación:

My only complaint is that I was under a tight time line with picking up truck and meeting movers. Pick up was scheduled for 8am and truck was not there. Because of this my movers were late starting resulting in an extra charge for them.

lizan O.
Clasificación:

El cliente no dejó un comentario.

MUSAAB F.
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El cliente no dejó un comentario.

mohamed M.
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El cliente no dejó un comentario.

HYPOLITE D.
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El cliente no dejó un comentario.

AHMED M.
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El cliente no dejó un comentario.

Herbert L.
Clasificación:

El cliente no dejó un comentario.

Shaylea G.
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El cliente no dejó un comentario.

Daniel K.
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El cliente no dejó un comentario.

George S.
Clasificación:

Very organized and professional.

Tracey B.
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Thank you for being flexible with the drop off extension. Very much appreciated. Looking forward to next time.

Alex T.
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I was offered a Saturday pickup time then called weeks later to be told that they were closed on saturdays. Do not offer pickup times when you are not open.

Kamalla F.
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El cliente no dejó un comentario.

Tahir Z.
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El cliente no dejó un comentario.

Sabah A.
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I was charged an extra day and I am not able to rwach some one to help me with a refund.

Vish L.
Clasificación:

1) Very grumpy manager at the location during pickup. I thought this was an anomaly. 2) Cabin dirty with hair, etc. I had to spend time cleaning it. 3) Manager had categorically told me that he will be open till midnight and I can return the truck till then. 4) We took the truck back the same day at 9 PM with full fuel (I have the pictures) and the place was locked. No option to after hours drop off. 5) I called the customer support and spoke to an agent. She asked me to take the truck back the next day (before 6 PM) 6) I had to take the truck back home and come back next day. 7) Same manager said he will charge me for an extra day and the extra miles 8) was upset that someone agreed to waive off the second day charge. Said he will charge me for the miles despite me telling him that he cant do it. 9) Bottom line... Very disappointing experience.

Catherine S.
Clasificación:

I was very frustrated by U-HAUL's policy of doing everything online, but a call to this location, and he calmed me down and made both my pick-up and late return easy. Moving is a very stressful activity, but at this U-HAUL location he really relieved the stress.

Ramiro H.
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El cliente no dejó un comentario.

Robert T.
Clasificación:

El cliente no dejó un comentario.

ibrahim B.
Clasificación:

Helpful representative.

Damon B.
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El cliente no dejó un comentario.

Malick K.
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El cliente no dejó un comentario.

James F.
Clasificación:

The inside of the vehicle was not sanitized.

LEV K.
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All good!

John S.
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Wonderful proprietor. Very kind and helpful

John Henry S.
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Site is gated and locked after hours so there is no drop-off outside business hours. Site also closes 2pm Saturday

Farhaan R.
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The staff member working this location was very nice and professional. Would definitely recommend this place and location to a friend!

Fredy H.
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Customer service was friendly. Would definitely rent here again.

David B.
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Don't see how you can improve. Reservation process easy, pick up and drop off ... easy and easy. Representative courteous and pleasant and made sure customers weren't inconvenienced or kept waiting.

Mark A.
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El cliente no dejó un comentario.

David R.
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El cliente no dejó un comentario.

Keisha S.
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El cliente no dejó un comentario.

Sarmad K.
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Vehicle was smelly and the steering wheel was kinda sticky. I had to wipe it and the handle twice. Agent forgot to place the dolly in the truck and I had to drive back to the store to get it.

DAWN MARIE H.
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The phone reservation person was amazingly helpful and I am grateful

TOMISLAV D.
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Friendly and helpful staff - no complaints at all.

Ralph D.
Clasificación:

El cliente no dejó un comentario.

Dean N.
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I made a reservation to pick up the truck at 1PM. If I had known that they would be locking a gate at noon I would have selected another nearby location since there are many. The online reservation site allowed me to make the reservation for 1PM so I was surprised to receive a call at 1145 asking me where I was. Apparently they were now closing at noon. Anyway, I'm not sure if it's Dominion Auto Body who made the change or if the online system needs to by updated but the rep. at Dominion Auto wasn't too friendly about the whole thing even after I told him that I made a reservation for 1PM.

Pat D.
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The process couldn't have been easier. The owner followed strict COVID-19 distancing rules which was appreciated.

Thomas C.
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Average overall rating due to Covid restrictions. Otherwise service was prompt and efficient.

FREDERICKCHARLES W.
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El cliente no dejó un comentario.

Kwame A.
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El cliente no dejó un comentario.

john M.
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I turned it in two days early and they didn't record it and are now charging me $100 for turning it in late. This is unacceptable and I will get to the bottom of this.

David S.
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Made a reservation 3-4 weeks in advance to pick up trailer at a location a couple miles from my house. Called the location the day before to confirm my reservation and was told it wasn't going to be available. Needed this trailer to go on vacation the next day so had to scramble to have another trailer found. Had to them drive 20-30 miles one way to pick up trailer. Why do we make reservations if the equipment isn't going to be there? This out added stress on my wife and I before leaving for vacation.

Caitlyn S.
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El cliente no dejó un comentario.

Eric L.
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El cliente no dejó un comentario.

RICARDO C.
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Service was fast, prompt and hands-free. No hassle with any accessories asked for if they were available.

greg E.
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El cliente no dejó un comentario.

Mark A.
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Pickup was easier than my previous experiences with U-Haul. The on-line reservation and check-in processes took a lot longer than they should have. Consider redesigning the process for finding the nearest location with availability of the requested equipment.

Richard S.
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El cliente no dejó un comentario.

Richard W.
Clasificación:

El cliente no dejó un comentario.

Dana D.
Clasificación:

El cliente no dejó un comentario.

James T.
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El cliente no dejó un comentario.

Damien C.
Clasificación:

El cliente no dejó un comentario.

Salahadin M.
Clasificación:

I honestly had a terrible service specially from person that I picked up the U-Haul from he had an awful attitude but I kept going on with my life and try not to pay him attention.

JONATHON S.
Clasificación:

Man who worked here was very rude. Changed my booking without saying anything and then told me I had to deal with it. I selected to drop it off same day(after hours) because umm couldn't drop it off the following day. He said it wasn't his problem.

Edwin A. G.
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Nothing to add. Process was simple and fast.

Tumen B.
Clasificación:

El cliente no dejó un comentario.

John S.
Clasificación:

None - however, want to give a shout-out the UHaul customer rep at the facility for the outstanding job handling my rental and return.

Andrew I.
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El cliente no dejó un comentario.

Michael S.
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Location was busy - lots of extra traffic inside the lot area, and very tight. Personnel were helpful.

brian R.
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El cliente no dejó un comentario.

Ninarosa P.
Clasificación:

U-Haul Rental Process: (1) At the time of pick up I was asked to take my picture and that of my driver's license. This delayed the process. I could have done this days earlier. (2) I did not have the second driver with me and could not take his picture. All the information that I added to the website was deleted and I was not able to add it from the app or my PC. I had to be on the phone for a LONG time to add him and had hard time doing so. They initially wanted me to do it in person, which was not possible due to COVID-19. (3) IMPORTANT: The reservation and rental confirmation does not state a drop off time (only a preferred pick up time). However, after everything is confirmed the app confirmation included a drop off time. The website and confirmation need to be updated to CLEARLY indicate the expected drop off time. Dominion Location: (1) Need U-Haul street signage--it was confusing to find it. (2) Parking for pick up needs to be marked, I did not know where to park/stop and was scared of being towed.

Rita A.
Clasificación:

El cliente no dejó un comentario.

Daniel Z.
Clasificación:

El cliente no dejó un comentario.

John D.
Clasificación:

El cliente no dejó un comentario.

Felicia H.
Clasificación:

El cliente no dejó un comentario.

John K.
Clasificación:

Very Professional and Helpful Service.

Finley R.
Clasificación:

Open earlier

Amy D.
Clasificación:

I was disappointed that they gave us a bigger truck than we had ordered. They gave it to us for the same price, but we were not comfortable driving such a large truck. If we had to have that one, they should have at least called us in advance to let us know or ask if it was okay.

Michael H.
Clasificación:

Was sent to this location the day Before my move. I was scheduled to pick up in Woodbridge. This caused a bit of a logistical issue. Perhaps inventory could be better managed. Agents are always friendly and accommodating so that eases the frustration a bit.

Melissa S.
Clasificación:

Difficult to access the lot. Even more difficult to exit with a trailer.

John F.
Clasificación:

El cliente no dejó un comentario.

CHRISTINEHAI YUN D.
Clasificación:

The van smelled a little bad when I picked it up. I didn't want all my things smelling like that so I sprayed the entire van with Lysol and it eliminated the smell and everything was fine! The smell is gone!

Lori A.
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Excellent drop off experience

Patrick W.
Clasificación:

Difficult location to see from street, personnel simply took key and that was it.

Charles B.
Clasificación:

El cliente no dejó un comentario.

Doug S.
Clasificación:

Nothing - the staff was excellent, the van was clean and ran beautifully. I could not have hoped for a better experience.

Daniel J.
Clasificación:

El cliente no dejó un comentario.

NICHOLAS B.
Clasificación:

El cliente no dejó un comentario.

Christine D.
Clasificación:

El cliente no dejó un comentario.

Malik S.
Clasificación:

El cliente no dejó un comentario.

Alejandro M.
Clasificación:

They attended to my needs and theY understood my change in schedule. Super attentive and great customer service. Would definitely recommend this locations over many others.

Alexander C.
Clasificación:

I really enjoyed it that's great truck I love it thank you guys!!!!!

charles B.
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El cliente no dejó un comentario.

bobby N.
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El cliente no dejó un comentario.

Roberto P.
Clasificación:

Great service and accommodating!

Susan B.
Clasificación:

El cliente no dejó un comentario.

william S.
Clasificación:

The location was very confined with little room to manuver a vehicle.

TAMMY H.
Clasificación:

Had to do self drop off in the back of a repair shop that didn't answer their phone.

Suchit P.
Clasificación:

El cliente no dejó un comentario.

thomas W.
Clasificación:

El cliente no dejó un comentario.

Elisabeth C.
Clasificación:

El cliente no dejó un comentario.

Timothy A.
Clasificación:

Easy check-in easy check-out

Stefan S.
Clasificación:

Add more pictures of the location and provide instructions on how to find it from the main road. The most difficult part was finding the building.

Conner S.
Clasificación:

El cliente no dejó un comentario.

Rick K.
Clasificación:

Check in process via phone did not go smoothly. Very time consuming

JUNGBUM L.
Clasificación:

Location is so hard! It is so hard especially first renter! And so not good!

Anthony L.
Clasificación:

El cliente no dejó un comentario.

Anthony L.
Clasificación:

El cliente no dejó un comentario.

Cuong N.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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