Comentarios del cliente para Dollar Mart

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Dollar Mart

Grado total:

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Amy P. en

Grado:

The windshield was so dirty you could hardly see out of it. The left signal light was also burnt out. I have rented with uhaul for years and this time was the worst experience of all. I was sent to different locations for a truck. Lack of communication didn't help. This cut 1.5 hrs off of my move time. When I picked up the truck at the final location at 1pm they said ok you'll have the truck back at 3pm?! Um nope my reservation is for 6 hours. Was a bit stressful

Micheal I. en

Grado:

El cliente no dejó un comentario.

PIETRO F. en

Grado:

El cliente no dejó un comentario.

Darren F. en

Grado:

You changed the location last minute, and I was forced to drive out of my way to pick-up and drop-off the truck. I was changed the extra km for this. I will NEVER use u-haul again.

Anthony M. en

Grado:

Owner did not show up until 9:30am. I had a reservation for 9am as did another gentleman. By the time I checked out, it was close to 10am Never use this location!!

Sue O. en

Grado:

El cliente no dejó un comentario.

STEVEN D. en

Grado:

The service was good at this location. But the vehicle dash was all dusty and as soon as you open the front doors it stunk like it had never been maintained in a long time

Tony D. en

Grado:

The person who helped us at this location was very nice. He was very helpful. I would use them again

Stuart S. en

Grado:

Truck was filthy. Tire was almost flat. This was not the location i reserved with. I was to pick up at Yorkdale self storage but it was changed on my at the last minute. Very inconvenient. Terrible quality all around.

Kimberly M. en

Grado:

El cliente no dejó un comentario.

Basil J. en

Grado:

Very dirty cabin... cigarette ashes everywhere in cabin...

DAVID V. en

Grado:

Pick up was for 9:00 on Sun morning. asked repeatedly what time I could pick up vehicle and was told 9:00 but not open until 9:30 when we got there. threw the whole moving process off because of times of booking elevator times. Other than that, friendly and helpful service and would book again. Just need people to know about their specifics before they book a vehicle.

Daniel M. en

Grado:

Went through the whole process at 11pm only to find out the keys were nowhere to be found. I was told through the messaging app that there was nothing they could do but wait until 12pm the next day... I was supposed to be at the location with the truck loaded by 11am the next day as the time constraint is very sensitive

Alexey P. en

Grado:

Staff is friendly. Reservation and pickup is pretty fast. The cargo van, which I used is pretty new and in good conditions.

Lasceles C. en

Grado:

El cliente no dejó un comentario.

serge G. en

Grado:

El cliente no dejó un comentario.

Nicole L. en

Grado:

They don't have the supplies you specify on your site. You should stock up their location. They let me borrow one of their own dollies to help, but did not have the rolling furniture dolly available. If that is the case this should be recorded online as it was very needed for our move. I would recommend the staff they were good. But I felt very bad for them since they didn't have the right resources.

Nicole C. en

Grado:

Did the app based check in, waited 35 minutes for verification of my identity. Took 50 minutes overall to complete pick up. Lost an hour of my rental time and day. Would never use that method again.

Chriscila D. en

Grado:

El cliente no dejó un comentario.

Camila B. en

Grado:

The conscience store closes at 9pm and I went to pick up my truck at 10:30 pm and it was closed already. Very inconvenient. They didn’t have the truck ready for pick up, or the accessories requested. (No pads were provided). Also the drop off was really inconvenient they didn’t know what to do waited 1 hour until I called u-haul customer service. The night of the pick up called customer service as well, and they treated me really poorly. Put me on hold for almos 1 hoy and a half, transferring between departments and finally they didn’t solve the issue. Asked to be connected to a supervisor and they hung up on me. Really rude

Kathryn B. en

Grado:

Everything was fine and I was totally happy with the experience. The people at the location were very nice.

Daniel M. en

Grado:

El cliente no dejó un comentario.

Rosa P. en

Grado:

At first, counter staff at Dollar Mart seemed aloof/not particularly interested in providing quality care, but I soon realized that their demeanor was in fact only partially due to the aforementioned. The rest was due to just not being knowledgeable about U-haul services/procedures/quality of customer care. Originally booked online. Rented a furniture dolly as well. After completing the online portion, something told me to call U-Haul directly to confirm the equipment was available at this particular location. I was guaranteed by a lively lady that the system would not have allowed me to select 'furniture dolly' if that location did not carry them. I arrived to pick up my rental van and....NO furniture dolly. The representative said she has never carried thise types of dollies, only utility dollies. Upon arriving back to return the vehicle, etc., I was told that even though I had not selected the damage package, nor needed it, I was being charged $15 for it and there was nothing she could do to change that. I called customer service. Quite obviously the lady who took my call was irritated or too busy. From the initial greeting, the rep's demeanor was condescending and short. She finally asked me 'What do I want? Do I want my $15, is that what I want?' I said yes, that was correct. She said she would take care of it and spoke briefly to the Dollar Mart/U-Haul rep. This was my experience. Never renting from a sub-contracted retailer again. This was not like my previous experiences with a REAL U-Haul Outlet.

JOHN M. en

Grado:

why am I getting this email....I have nothing to do with this rental...remove my info from your list as I did not rent a u haul. who is using my email info. take action immediately!

Idowu O. en

Grado:

El cliente no dejó un comentario.

Sumitaben V. en

Grado:

El cliente no dejó un comentario.

pommells D. en

Grado:

They were trying to charge me for a scratch that was already there

Daniel C. en

Grado:

El cliente no dejó un comentario.

Carlos R. en

Grado:

El cliente no dejó un comentario.

DI SANTO W. en

Grado:

El cliente no dejó un comentario.

Diego A. en

Grado:

El cliente no dejó un comentario.

Harmanpreet G. en

Grado:

El cliente no dejó un comentario.

Yamila S. en

Grado:

Horrible experience. 1. The rep wanted to charge me extra for insurance when I didn’t want it and I made it clear when I did the reservation online. 2. The truck I need it and had reserved wasn’t available when I got there. 3. I had to pay extra to my landlord for extra time since I had to spend more time than expended. 4. The rep at the store was rude and asked me for my own insurance when online I wasn’t asked for it. 5. The truck smells like cigarettes.

Dusan M. en

Grado:

El cliente no dejó un comentario.