Bryan Doby is great to work with
George Abernathy
Customer Reviews for Dobys Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazingly understanding & helpful folk
Lily GhovanlooEverything went fantastic with my auto transport. Will be back another day for my complete moving jobs. Thanks U-Haul
Charles StaffordMaybe put more gas than 1/4 tank in truck. Had to stop during move to add gas. Would rather do that at the end. Thanks
Kristen HancockNot a thing, it went so well,
Ronald WilliamsThe cabin was not cleaned completely. Evidence of spilled drink and mud on the floor of the cab. The right-hand [passenger] side mirror is way out of adjustment and is basically useless. We found this scary] When I picked it up, the fuel tank was at 1/4 [regardless of what the contract said]. I returned it with the same 1/4 tank. I should not have been charged the extra fuel charge. It's my bad for not going around the block to show the attendant that the billing for the gas was wrong on the contract when I picked up the truck. :-(
James GardnerMileage rates are too high.
Chris BakerUsed this location before. The guys at Dolby Service/Uhaul are professional and great to work with. I highly recommend them to anyone in Burlington NC area 👍🏻
Cecil McNeillI was in and out when I picked up the truck. The truck was clean and ready to go.
Khayla PressleyOverall it was an easy experience. Thanks.
Robert CovingtonThe last customer left the truckverry dirty
Margaret BeckhamI think your services are already at satisfactory level. I am quite comfortable and will come again whenever I will need.
zarneekh buttLocation clean and inviting is kind of a misnomer. It's an auto mechanic place and not something that can be clean when you do a lot of business so it's an unfair question in terms of my answer. This place has provided me excellent service with UHauls for the last 5 years.
David PropoggioI picked up the truck and it was almost empty. So I had to instantly stop for gas. Honestly, unacceptable. I asked for blankets and they just didn't have any. They didn't seem to care about my reservation at all. Garbage experience.
Alexander KorffExcellent
SYLVESTER RAWLINGSFriendly service
Racharlotte CoatesPerfect service affordable prices and very professional staff
Michael McLeanReasonable wait time. The truck ran fine, but I had to sweep it out. Do I get the $25 fee for that?? The gas was at 1/8 tank, not 1/4 as stated. I alerted them before leaving and instead of correcting it, I was told to take pix and explain at drop off.
MELINDA WOODARDExactly what I needed when I needed no problems great service!
Charles PercellWhen I picked up my rental the agent wasn't friendly and did not explain the rental process. The truck was dirty..filled with dried up mud... inside the cab as well as in the hauling area. I took picturs and videos. The tank was on less than half. The drive was awful because the truck kept shaking while I was driving. Felt like it was going to break down at any moment. There was no return address provided until after I already had the truck in my possession. I will not be using Uhual in the future for any of my moving needs. Thoroughly disappointed.
TAMIKA CLARKPerson said pickup Personen Miss informed me regarding additional mileage. I was told at pickup I would not be charged for the 33 miles to return rental but at the drop off I was. Employee said I was mis informed yet they would not contact pickup employee to discuss.
Eddie CulbersonI have always used this uhaul they are so polite and professional. I have no complaints. They know how to treat the customers.
Marvette KingNothing
Marquita MorrowThe lady that took care of us was both professional and super friendly. A perfect combination in today's business world.
JOHNNY FRAZIEREverything was excellent
Cynthia ReeseThe 15' truck I rented had a pallet in it when I picked it up. I was never provided a dolly that I paid for. I was told it's not Uhauls practice to leave palletts in their trucks. I DID NOT PUT THE PALLET IN TRUCK & I WASNT PAYING FOR THE REMOVAL OF IT. PISSED ME OFFF BEING ACCUSED OF SOMETHING I DIDNT DO. I WILL NOT RECOMEND UHAUL TO ANYONE I KNOW EVER. PEOPLE SHOULD CHANGE THEIR CUSTOMER SERVICES TO BE FRIENDLY, NOT ACCUSATORY!!
Amy LearyI was promised credit for taking bigger truck and bill wasn’t right and noones calling me back.
Missy BellDoby is great. great to work with
MARK DISHNERIt’s fine, but in my opinion. To offer equipment rental then $160 to install the ball and light connection. Is ridiculous, I imagine if you rent something. You’ll rent the attachments to it. But I guess that’s how you hustle.
Leonard DavenportThe lady did an excellent job helping me find the tow dolly that I needed.
WALLACE PASOURBoth the reps who rented the vehicle, and received it upon return seemed disinterested in helping me. They weren't rude but could use some customer service training.
Plummer BailorNothing
Cynthia GuigarThe truck was given to us almost empty and we had not scheduled time to fill it up until later. Luckily we made some time. They charged us an extra $30 for fuel bc it wasn’t exactly the same amount of fuel as when we got it. I have a picture of the fuel gage and odometer just minutes after we left the lot. I would like those $30 back
Andrew AltmannGreat service 👏
CLYDE STOKESThe brakes on the truck were non existent.
Kelly ThornburgFast and courteous customer service
Crystal LittlePlease give final receipt when turning back In truck and why add 30 Bucks to my final bill?
Crystal WheelerGreat service!
tonda watsonNothing but give the gentleman that handled my paperwork a raise
CHARLES LASHReally great short and sweet service,, the equipment worked very well, l couldn't believe how much I saved on gas when I finished..l highly recommend friend's and fy to come bY.
Anthony ThompsonThe guys inside are pretty rude/unfriendly.
Breyhauna JohnsonThe team there at Church Street in Burlington was phenomenal. This was one of the most pleasant experiences dealing with the crew there. Trevor went above and beyond and the lady there I don’t know her name was incredible as well! Thanks so much for a great experience.
MICHELLE MEDLINThis is a wonderful place to rent from! I highly recommend Doby's for all your U-Haul needs!
Jimmy BlueMy UHaul application wouldnt work 100%. I had to call to ensure I could drop off the vehicle in a correct manner. The app gave me 3 steps and never let me chose or provide a location. A representative did help me figure everything out in the end but the application wasn't much help. This location was FULLY packed with Uhaul vehicles and trailers would 100% recommend as a pickup location but not so much as a drop off
mekhi terryExplain how the reimbursement process works if the driver doesn’t go over the mileage. Got a uhaul and didn’t go over the mileage but didn’t get reimbursed like they said I would.
JV Millner-CrissThe location is located conveniently but the parking area is quite small
Quinn LundquistContinue Excellent service
Angela FieldsTina was amazing!!!
DORTHIA DAVIS FARMEREverything were good.
GOODRICH MORTON JR