Customer Reviews for Dobys Shell
(U-Haul Neighborhood Dealer)

2,992 reviews

2309 S Church St   Burlington, NC 27215
(@ Gurney St)

(336) 570-3026

Office Hours

  • Mon-Fri: 7:30 am–5:30 pm
  • Sat: 7 am–5 pm
  • Sun: 8 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(336) 570-3026

2309 S Church St
Burlington, NC 27215
(@ Gurney St)

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5:30 pm
  • Sat: 7 am–5 pm
  • Sun: 8 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Amazingly understanding & helpful folk

Lily Ghovanloo 
Rating:
5.0

Customer did not leave a comment.

ANTHONY POOLE 
Rating:
5.0

Everything went fantastic with my auto transport. Will be back another day for my complete moving jobs. Thanks U-Haul

Charles Stafford 
Rating:
5.0

Maybe put more gas than 1/4 tank in truck. Had to stop during move to add gas. Would rather do that at the end. Thanks

Kristen Hancock 
Rating:
5.0

Not a thing, it went so well,

Ronald Williams 
Rating:
5.0

Customer did not leave a comment.

Ronald Carolan 
Rating:
5.0

Customer did not leave a comment.

Logan Sharpe 
Rating:
3.0

The cabin was not cleaned completely. Evidence of spilled drink and mud on the floor of the cab. The right-hand [passenger] side mirror is way out of adjustment and is basically useless. We found this scary] When I picked it up, the fuel tank was at 1/4 [regardless of what the contract said]. I returned it with the same 1/4 tank. I should not have been charged the extra fuel charge. It's my bad for not going around the block to show the attendant that the billing for the gas was wrong on the contract when I picked up the truck. :-(

James Gardner 
Rating:
5.0

Customer did not leave a comment.

Nathan Madigan 
Rating:
5.0

Customer did not leave a comment.

Steve Harrison 
Rating:
4.0

Mileage rates are too high.

Chris Baker 
Rating:
5.0

Used this location before. The guys at Dolby Service/Uhaul are professional and great to work with. I highly recommend them to anyone in Burlington NC area 👍🏻

Cecil McNeill 
Rating:
5.0

Customer did not leave a comment.

KEVIN OGLES 
Rating:
5.0

I was in and out when I picked up the truck. The truck was clean and ready to go.

Khayla Pressley 
Rating:
5.0

Customer did not leave a comment.

SANDRA BOSTON 
Rating:
5.0

Customer did not leave a comment.

Richard Wilson 
Rating:
5.0

Customer did not leave a comment.

Glenda Reaves-Henry 
Rating:
4.0

Customer did not leave a comment.

David Walter 
Rating:
4.0

Overall it was an easy experience. Thanks.

Robert Covington 
Rating:
5.0

The last customer left the truckverry dirty

Margaret Beckham 
Rating:
5.0

Customer did not leave a comment.

April payne 
Rating:
5.0

I think your services are already at satisfactory level. I am quite comfortable and will come again whenever I will need.

zarneekh butt 
Rating:
1.0

Customer did not leave a comment.

Susan Irving 
Rating:
5.0

Location clean and inviting is kind of a misnomer. It's an auto mechanic place and not something that can be clean when you do a lot of business so it's an unfair question in terms of my answer. This place has provided me excellent service with UHauls for the last 5 years.

David Propoggio 
Rating:
5.0

Customer did not leave a comment.

ricky tucker 
Rating:
5.0

Customer did not leave a comment.

Leslie Conklin 
Rating:
5.0

Customer did not leave a comment.

Nuri Dora 
Rating:
3.0

Customer did not leave a comment.

George Crofoot 
Rating:
5.0

Customer did not leave a comment.

Lex Lightning 
Rating:
2.0

I picked up the truck and it was almost empty. So I had to instantly stop for gas. Honestly, unacceptable. I asked for blankets and they just didn't have any. They didn't seem to care about my reservation at all. Garbage experience.

Alexander Korff 
Rating:
5.0

Excellent

SYLVESTER RAWLINGS 
Rating:
5.0

Customer did not leave a comment.

Roger Quiring 
Rating:
5.0

Customer did not leave a comment.

Ashley Santostefano 
Rating:
5.0

Friendly service

Racharlotte Coates 
Rating:
5.0

Perfect service affordable prices and very professional staff

Michael McLean 
Rating:
4.0

Reasonable wait time. The truck ran fine, but I had to sweep it out. Do I get the $25 fee for that?? The gas was at 1/8 tank, not 1/4 as stated. I alerted them before leaving and instead of correcting it, I was told to take pix and explain at drop off.

MELINDA WOODARD 
Rating:
5.0

Customer did not leave a comment.

Roger Quiring 
Rating:
5.0

Exactly what I needed when I needed no problems great service!

Charles Percell 
Rating:
5.0

Customer did not leave a comment.

Sunny Vang 
Rating:
5.0

Customer did not leave a comment.

Matthew Morrissette 
Rating:
3.0

When I picked up my rental the agent wasn't friendly and did not explain the rental process. The truck was dirty..filled with dried up mud... inside the cab as well as in the hauling area. I took picturs and videos. The tank was on less than half. The drive was awful because the truck kept shaking while I was driving. Felt like it was going to break down at any moment. There was no return address provided until after I already had the truck in my possession. I will not be using Uhual in the future for any of my moving needs. Thoroughly disappointed.

TAMIKA CLARK 
Rating:
5.0

Customer did not leave a comment.

MARK LANDINO 
Rating:
5.0

Customer did not leave a comment.

Roger Quiring 
Rating:
5.0

Customer did not leave a comment.

david ward 
Rating:
1.0

Person said pickup Personen Miss informed me regarding additional mileage. I was told at pickup I would not be charged for the 33 miles to return rental but at the drop off I was. Employee said I was mis informed yet they would not contact pickup employee to discuss.

Eddie Culberson 
Rating:
5.0

Customer did not leave a comment.

Ann Nunley 
Rating:
5.0

I have always used this uhaul they are so polite and professional. I have no complaints. They know how to treat the customers.

Marvette King 
Rating:
5.0

Customer did not leave a comment.

Alexander Smith 
Rating:
4.0

Customer did not leave a comment.

Stuart Robertson 
Rating:
5.0

Nothing

Marquita Morrow 
Rating:
5.0

The lady that took care of us was both professional and super friendly. A perfect combination in today's business world.

JOHNNY FRAZIER 
Rating:
5.0

Customer did not leave a comment.

STEVEN KITCHENS 
Rating:
5.0

Everything was excellent

Cynthia Reese 
Rating:
2.0

The 15' truck I rented had a pallet in it when I picked it up. I was never provided a dolly that I paid for. I was told it's not Uhauls practice to leave palletts in their trucks. I DID NOT PUT THE PALLET IN TRUCK & I WASNT PAYING FOR THE REMOVAL OF IT. PISSED ME OFFF BEING ACCUSED OF SOMETHING I DIDNT DO. I WILL NOT RECOMEND UHAUL TO ANYONE I KNOW EVER. PEOPLE SHOULD CHANGE THEIR CUSTOMER SERVICES TO BE FRIENDLY, NOT ACCUSATORY!!

Amy Leary 
Rating:
1.0

I was promised credit for taking bigger truck and bill wasn’t right and noones calling me back.

Missy Bell 
Rating:
5.0

Doby is great. great to work with

MARK DISHNER 
Rating:
5.0

Customer did not leave a comment.

Betina Weeks 
Rating:
3.0

It’s fine, but in my opinion. To offer equipment rental then $160 to install the ball and light connection. Is ridiculous, I imagine if you rent something. You’ll rent the attachments to it. But I guess that’s how you hustle.

Leonard Davenport 
Rating:
5.0

Customer did not leave a comment.

Bart Torain 
Rating:
5.0

The lady did an excellent job helping me find the tow dolly that I needed.

WALLACE PASOUR 
Rating:
3.0

Both the reps who rented the vehicle, and received it upon return seemed disinterested in helping me. They weren't rude but could use some customer service training.

Plummer Bailor 
Rating:
5.0

Nothing

Cynthia Guigar 
Rating:
5.0

Customer did not leave a comment.

Charles Piland 
Rating:
4.0

The truck was given to us almost empty and we had not scheduled time to fill it up until later. Luckily we made some time. They charged us an extra $30 for fuel bc it wasn’t exactly the same amount of fuel as when we got it. I have a picture of the fuel gage and odometer just minutes after we left the lot. I would like those $30 back

Andrew Altmann 
Rating:
5.0

Great service 👏

CLYDE STOKES 
Rating:
5.0

The brakes on the truck were non existent.

Kelly Thornburg 
Rating:
5.0

Customer did not leave a comment.

WendieSDET NaroSDET 
Rating:
4.0

Customer did not leave a comment.

Laura Floyd 
Rating:
5.0

Fast and courteous customer service

Crystal Little 
Rating:
3.0

Please give final receipt when turning back In truck and why add 30 Bucks to my final bill?

Crystal Wheeler 
Rating:
5.0

Customer did not leave a comment.

Lucinda Dudley 
Rating:
5.0

Great service!

tonda watson 
Rating:
5.0

Nothing but give the gentleman that handled my paperwork a raise

CHARLES LASH 
Rating:
5.0

Really great short and sweet service,, the equipment worked very well, l couldn't believe how much I saved on gas when I finished..l highly recommend friend's and fy to come bY.

Anthony Thompson 
Rating:
4.0

Customer did not leave a comment.

James Bogue 
Rating:
5.0

Customer did not leave a comment.

Henry Gaither 
Rating:
5.0

Customer did not leave a comment.

Bill Parson 
Rating:
5.0

Customer did not leave a comment.

Joe Calhoun 
Rating:
3.0

The guys inside are pretty rude/unfriendly.

Breyhauna Johnson 
Rating:
5.0

Customer did not leave a comment.

Roger Quiring 
Rating:
5.0

The team there at Church Street in Burlington was phenomenal. This was one of the most pleasant experiences dealing with the crew there. Trevor went above and beyond and the lady there I don’t know her name was incredible as well! Thanks so much for a great experience.

MICHELLE MEDLIN 
Rating:
4.0

Customer did not leave a comment.

Jasper Ross 
Rating:
5.0

Customer did not leave a comment.

Roger Quiring 
Rating:
5.0

This is a wonderful place to rent from! I highly recommend Doby's for all your U-Haul needs!

Jimmy Blue 
Rating:
5.0

Customer did not leave a comment.

Roger Quiring 
Rating:
5.0

Customer did not leave a comment.

Tiletha Shinn 
Rating:
5.0

Customer did not leave a comment.

Robin Theobald 
Rating:
3.0

My UHaul application wouldnt work 100%. I had to call to ensure I could drop off the vehicle in a correct manner. The app gave me 3 steps and never let me chose or provide a location. A representative did help me figure everything out in the end but the application wasn't much help. This location was FULLY packed with Uhaul vehicles and trailers would 100% recommend as a pickup location but not so much as a drop off

mekhi terry 
Rating:
5.0

Customer did not leave a comment.

mina luka 
Rating:
5.0

Customer did not leave a comment.

Roger Quiring 
Rating:
3.0

Explain how the reimbursement process works if the driver doesn’t go over the mileage. Got a uhaul and didn’t go over the mileage but didn’t get reimbursed like they said I would.

JV Millner-Criss 
Rating:
4.0

Customer did not leave a comment.

teheresha rochelle 
Rating:
3.0

The location is located conveniently but the parking area is quite small

Quinn Lundquist 
Rating:
5.0

Continue Excellent service

Angela Fields 
Rating:
5.0

Tina was amazing!!!

DORTHIA DAVIS FARMER 
Rating:
4.0

Customer did not leave a comment.

Sabrina Mundo 
Rating:
5.0

Customer did not leave a comment.

aaron christian 
Rating:
5.0

Everything were good.

GOODRICH MORTON JR 
Rating:
5.0

Customer did not leave a comment.

Mary Strickland 
Rating:
5.0

Customer did not leave a comment.

AL SEAGRAVES 
No reviews have been submitted for this location.

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