Customer Reviews for DMH Automotive Enterprises
(U-Haul Neighborhood Dealer)

44 reviews

1095 NE 25th Ave Ste E   Hillsboro, OR 97124

(503) 616-7728

Office Hours

  • Mon-Fri: 7:30 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(503) 616-7728

1095 NE 25th Ave Ste E
Hillsboro, OR 97124

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went smoothly. Above and beyond.

Carolyn Clemens 
Rating:
2.0

No one was there. At all. I had to drive around and figure out what to do based on the QR code on the truck. No drop off instructions given at check out and was told there would be a rep there to help with the drop off and it was closed

Christina Rentas 
Rating:
3.0

Drop off only. No office. Knowing this ahead of time would have been helpful.

David Ainscow 
Rating:
5.0

Super friendly and helpful

Brian Tienken 
Rating:
2.0

Customer did not leave a comment.

James Beel 
Rating:
3.0

Nothing to say here. Was fine

EVAN KWIECIEN 
Rating:
5.0

This location is a family owned business. friendly service was great. I was able to leave my vehicle while is utilized the truck. I will use this location again.

Gena Briggs 
Rating:
1.0

Customer did not leave a comment.

Cristian Mendoza Ruvalcaba 
Rating:
1.0

The key drop box does not have qr code

MASUDUR SIDDIQUEE 
Rating:
1.0

My reservation was not set up correctly and I didn’t get a code to get the key to the uhall. There was no one at this location to help.

Courtney Thoet 
Rating:
1.0

They are providing the wrong fuel indication and charging extra price during the return it is very unfair with this type of doings.

naveen jonnalagadda 
Rating:
3.0

Customer did not leave a comment.

Michael Gardner 
Rating:
4.0

The 10 yd truck is designed for small humans. At 6’7” I don’t qualify. Can’t see traffic signals, can’t see all the instrument panel. No suspension system to speak of. Lights worked!

Jon Edgington 
Rating:
5.0

Customer did not leave a comment.

Jesse Najera 
Rating:
5.0

Nothing. Customer service was excellent. He even made us feel at home.

Tesheeka Maker 
Rating:
3.0

The digital check out app did not accept my headshot 5 different times even as I was on a flat background and had no mask, hat or glasses on. There were issues with it accepting the back of my driver's license, their scanning feature didn't work and it was not clear what orientation they wanted the drivers license in. Then when I went to bring my truck back I couldn't find the gas calculator. The reservation said it was in my contact I went through the digital contract several times and had a 2nd person look as well but neither of us could find it. You would think they would have it available on the website but neither I more my friend could find it. I ended up overpaying for gas because of this.

Amber Van Winkle 
Rating:
3.0

This location was brand new; so the owner was a little rusty in setting us up. So not fair to rate a first starter. They did throw in extra blankets because they had none so I appreciated that.

ANTONETTE MASCARENAS 
Rating:
5.0

Customer did not leave a comment.

Admir Rizvic 
Rating:
4.0

The interior of the truck was not clean, but after speaking with Uhaul, the situation was remedied.

Scott Giffin 
Rating:
4.0

Customer did not leave a comment.

Timothy Taylor 
Rating:
3.0

Customer did not leave a comment.

Kimberly Rice 
Rating:
4.0

Customer did not leave a comment.

Austin Feist 
Rating:
1.0

I was over charger for gas and when i try to return the truck the man was not there he leave work 2 hours before closing. Because of the service i received here moving forward I will mostly never used uhaul again.

Rose Allen-Irby 
Rating:
3.0

It’s ridiculous for me to be charged to use a dingy truck for two days that I had for a couple hours. Disgraceful. $19.95 is a scam. Never again.

Wendy Campbell 
Rating:
4.0

Customer did not leave a comment.

JASON ARRINGTON 
Rating:
5.0

Darryl is the best. I had a wonderful experience. His customer service is at the highest level.

Gabriel Guzman 
Rating:
5.0

Customer did not leave a comment.

Christopher MAU 
Rating:
5.0

The owner was amazing. He made the process smooth and easy.

Troy Stock 
Rating:
1.0

The location was not the location we reserved from, that location did not have the truck we wanted so they told us to go here instead. When we got there we went inside the office door, which is evidentally closed on Saturday, but the office door was not locked. The alarm went off and the police came. We had to show ID to police and talk to them until they could get a hold of the owner. We asked the owner for the key, but were then told to use the prompts online to open the key box. This process is TERRIBLE It took over 45 minutes to get the key out of the box. The ap kept starting over, we had to resubmit photos, it was a nightmare! Not a pleasant experience at all! We got there at 8:56 and didn't pull out until almost 10 am. Trucks were parked very close together and if we didn't have experience in driving bigger trucks there could have been a lot of damage. Truck only had 1/4 tank gas in it. We've always gotten them full and returned full. Bed of truck was not swept out entirely.

Christopher Richardson 
Rating:
5.0

Customer did not leave a comment.

GREGORY SMITH 
Rating:
5.0

Everything was ready to go at 6:30 am! Nice and easy.

Benjamin Portis 
Rating:
5.0

Customer did not leave a comment.

Igor Safonov 
Rating:
5.0

Customer did not leave a comment.

Cynthia Ferrell 
Rating:
5.0

I would include the lockbox code in the “return” process because I wasn’t able to get back into the lockbox (I had locked it during the pickup) and ended up having to call Customer Service. I guess she “left a note in my account”, so hopefully all is well. I had to drop the key in the “24-Hour Return” key-drop, which is not the place that the app directed me to drop my key in. I’m skeptical about whether or not I’m going to get charged for this. Otherwise it was just fine, the app was great aside from this.

Austin Farrell 
Rating:
2.0

Same as above

thomas dement 
Rating:
5.0

Customer did not leave a comment.

Chris moore 
Rating:
3.0

The website now shows a reduction of $50... The truck leaked. The flexible thing where you return the truck to the same location is not really applicable if the don't give you st least what the round trip mileage is!!! Also...the truck leaked bad and soaked many important items...some that cannot be replaced!!! Not sure why you are asking for feedback...its not like you give two shits anyway! I will not be returning to uhaul ever as a customer!!!

Dawn Wojick 
Rating:
5.0

Customer did not leave a comment.

BOBBY FASSOLD 
Rating:
4.0

Customer did not leave a comment.

George Johnson 
Rating:
5.0

Customer did not leave a comment.

Dawn Neef 
Rating:
3.0

I was charged another day for my truck but was not able to keep it because they had already rented back out again so I was rushed to get it returned and charged for it

Nate Jones 
Rating:
5.0

Customer did not leave a comment.

Marcy Wilder 
Rating:
5.0

Professional, courteous service

Rob Cavanaugh 
Rating:
5.0

Customer did not leave a comment.

philip sappington 
No reviews have been submitted for this location.

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