Great rental experience! In & Out and on the road quickly.
David C.
Customer Reviews for DLB Discount Resale
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Nothing!!! Excellent customer service !!
Sarah E.Great customer service, Erika is Awesome!
William A.Extraordinario servicio al cliente
Julia F.first of all when i tried to check in the website was down. the ladies in the store didn't know what to do. everything was backwards n mixed up. i'll never go through u haul againnnn
Britney E.Reserved a truck less than a mile from my house, super convenient...the night before pickup they moved me twice - final pickup was 30 minutes away and an hour and a half later pickup time than what I requested....when that happens there should be more than just an offer to give more mileage. This location was fine, but bad experience with coordination and lack of customer service with no regard of how inconvenient It is to be changed to two other locations the night before your move.
Zachary L.very convenient
Sherri G.The product I rented did not have a working tail light, turn signal or hazard light capabilities. Also, the tow dolly had damage to it.
Sean G.It was just as it should be got the job done thank you.
Georgia S.The location was closed so I can't give an honest assessment. They entry was chained so I was unsure what to do. Please see comments above.
Rufus F.Great service
William A.Wash the outside of the trucks , the front was covered in bugs , but that's normal when driving, bugs happen, inside can & cargo area where clean , that's all that really matters to me...
David B.Great Customer Service
WILLIAM A.Easy and smooth
WILLIAM A.No walk through on inspection of trailer , also we used trailer to transport large arcade machines due to possible weather conditions . As we arrived in Taylors and opened trailer all machines were very wet . We were able to dry before any damage to wood .
Jeremy B.I returned my rental trailer on Memorial Day and dropped off where the other closed trailers were located.
Sean H.The truck smelled really bad. In the back of the truck there was broken glass. I was suppose to be able to pick up the keys from the outside box and I had to go in and go through the entire rental process again even though I did it online.
cynthia A.First Location called 4 hours before pickup after 2 month before booking that there are cöosed. I had to scramble and call Customer Service. The switch contract for the bew location had problems and needed to be canceled etc. 30 min process
Thomas B.Keep up the great work!
Marshall A.The gentleman that checked me in was very kind and efficient. He got me in and out quickly when he found out I was in a line to go into the store. Thank you so much. I will definitely use again if needed.
Amanda T.Make the directions clearer to the drop off point a little clearer.
Arnise H.Truck check engine light came on early in trip, steering seemed loose, and wipers were worn out. Truck interior smelled like body odor and smoke.
Karl H.Very friendly, smooth process
Jarod P.This was the most uncomfortable ride I ever had. For a long distant move it was uncomfortable and things did not happen like we were told. We worked hard to get the truck back a day early thinking we were getting a day early return credit only to be told that that is not what they do. Where we picked up the truck in Dallas, Ga they told us if we brought it back before Sat. we would get a days credit. We returned the truck on Thursday and were told different. They don't give credit for early return. Our brake light on the driver side went on and off working. The truck was dirty inside. We had a lot better experience with Penske and that's who we will recommend to people. We wish we would have done that in the first place. Why we went with uhaul was because of pick up closer to us and timing was important. Never again
KENNETH W.This is the third trailer rental since late August and the first time I have not had problems
Karen E.Didn't do the walkthrough with us didn't check the gas or the miles which made it a real pain in the ass when I return the truck at a different location
JACOB S.Asking people to take pictures of the odometer and whatnot is stupid. As if trying to move isn't stressful enough
mansa Q.