Comentarios de los clientes para Dkc Auto Repair and Lube

Excellent timely service.

Aside from the front floor being slightly dirty , everything else was perfect. Service was great , truck ran and handled better than I expected.

I checked in online ahead of time to save time but it still took a while at the counter. The guy was NOT WEARING A MASK

Great experience. Everything was as expected and worked out great.

A lot of the same things others have said about DKC Auto Repair and Lube. Nobody at the location was wearing masks. The location didn't have some of the equipment on my order, and didn't tell me that until I arrived to pick up the vehicle. There was no sanitation of the vehicle; the vehicle smelled like someone had lived in it. I came back to return the vehicle prior to the location's listed closing time, and nobody was there. The after hours key drop was hard to find.

I would never rent again when the location is closed. It took longer than it should have to check in, then we couldn't find the truck because it was parked separately from the others. Once we found it, i had to re-do some of the steps because I had clicked that I couldn't find it, then I had to walk back to the building to get the keys. It was just a longer process than what it would have been if the location had been open.

Nothing. Onloine chrcko

Not sure truck was wiped down in light of covid 19.

Great service :)

I had booked a uhaul from Worcester St Southbridge MA. $71.30 was they apparent cost of what was given. The bill didn't come to that it cost $52.51. I called on or about 8/24/20, about the refund of $18.79. I have yet to receive it. It's now been about a month. Also, at the end of August. I used the same place again, I called to confirm that I would be about 5 minutes late at 11:14am. They then told me I didn't have a reservation with them. That I had to go to CT to get the uhail. I was beyond mad at this point. As I had to pay for about 28 + extra miles! I took a screen shot of the conformation that was sent by them in MA. Then they quickly sent another conformation, stating that I had to go to Putnam CT to get the uhaul. I will be calling today, to clear this issue up. I DO NOT recommend using the uhaul in Southbridge MA to anyone! As they mess up and then, if you try to call them back they don't answer the phone! The person in CT was extremely nice and I showed him the screen shots, as proof of what the MA place had done. As he was going to contact uhaul about what they had done. Yet, I've not even heard from U-haul. And STILL have not received any of the $ back that was over charged!

The whole rental process was seamless. Customer service was great. Very adaptable to some minor changes. Uhaul delivered for us

key drop off was hard to find.

My only issue was that I was unable to return the vehicle through my device.. The app could not find my location ( I tried two different cellphones) making impossible to return the truck... I was not charge anything more as a result of that issue.. so, harm done..

Feel like I'm doing the job of and employee

Our only issue was the drop off.. they knew what time we rented the truck for but never mentioned about where to drop the key off 😒 there isn't a labeled drop box.. they were closed at the time of drop off. We shoved the key in the garage door. Than never heard back if they received it.. as it would have just been thrown on the floor. That was our only issue.

I requested a hand dolly and furniture mover. When I got there they were unavailable. This put me in a tough position at the last minute. I did not have the required tools which made that day of moving much more difficult.

Make sure dolleys are strapped to inside the trailers

I received a call from UHaul 4 days after I rented the truck asking when I was returning the truck. I said I returned the truck at 1pm on 6/13/20. The returning rental equipment needs improvement.

Fast, efficient, ready to go !

Make your self return more user friendly. I tried 3 times to use it and all it did was freeze and become unresponsive. I also called the 1-800 number provided and got disconnected twice before reaching someone. I would not recommend this service to anyone

I reserved a 20' truck and when I arrived they only had a 15' truck. Location and staff were clean and friendly. Customers should be notified in advance when equipment is not available A discount should have been given after I received the wrong equipment but nothing was done about that.

Great service and speedy!!!!!

Nice people, easy to work with.

This could not have been any more easier than this. Truck was ready and the business was not open yet. I was able to pick up the truck and start my day. Dropping it orr was just as easy. I would recommend this company and use them again

This location fabricated the numbers for mileage and tacked on a $90 fuel charge when the truck was returned with more fuel than it had when I picked it up. When I tried to speak with someone at the location he said "we just put in the numbers". I tried to explain that it appears the numbers were put in incorrectly, but he shrugged and apparently didnt care. I've called Uhaul customer service, and they will follow up, however I will not do business with this location again (for uhaul or their mechanic shop) and will advise others the same

I was sent to this location, to pick up a truck that's no longer in their fleet. Not only did I end up with a smaller truck, which meant more trips, I also had to drive further to get it and bring it back

The Uhaul rep - Daniel Caissie - who enabled me to rent a 10' truck this past week, went out of his way to ensure my moving experience was convenient, easy and stress-free. I could not be happier with the quality of service I was provided by Mr. Caissie and I will most definitely recommend Mr. Caissie and Uhaul/Dkc Auto Repair and Lube to my friends and family for their future moving needs! Thank you Mr. Caissie - you were great!! -Jennifer Kruczek

The customer representative was not wearing a mask to protect customers from the Covid 19 virus. All the customers were wearing masks. It was a snowy day and he told me my truck was "over by the restaurant on the other side of the parking lot" but it was not and after checking all three trucks by the restaurant, I eventually found it close to the office.

Inside of truck was muddy and dirty. The mom's attic was also wet, which meant the blankets were also wet that were up there. That said, the employee was happy to swap out the blankets for me, but I had to make another trip to the location to make the swap. The location is convenient and the employee was helpful and nice, but the equipment wasn't as cared for as I'd have liked.

Completely satisfied with the whole experience spanning two and a half weeks driving more than two thousand miles. I consider the cost of the rental to be very reasonable.

My issue was not with the pickup and drop off location. I used the website Uhaul reccommended for movers and the movers never showed up. My husband and I had to move everything ourselves in the pouring rain. Because of this we had to rent the Uhaul for an extra day which added to our frustrations. It was a very horrible experience. It left a bad taste in my mouth with Uhaul and the moving website. They should verify who they reccommended to people since I relied on a notable companies advice to use this website

Quick, easy, and smooth process

The trailer was dirty with trash cigarettes butts all over the place and had a very bad smell and by the time I had to inspect it and went to talk to the person running the shop he had left out the parking lot with out checking to see if I was all set so I went home and had to clean and disinfect the in side before I could load and in return they issued a $25.00 credit for cleaning but maybe the rental place would think about checking on the rentals that are leaving that day and if they are having trouble with the homeless maybe put locks on the back doors so when they do a inspection of the rental they can remove the lock thank you I plane on still using U-Haul very convenient.

Nothing, everything was great

Corey was a great help,,What a great represenitive for U-Haul company..Also noticed excellent cust service and what a great atmosphere in that location happy customers,,warm coffee,,,new magazines and he gave me a $10.00 coupon key tag off my oil changes for the next 5 years!!!!!!!!!!!!!

I had to wait a while for anyone to show up at the counter. They didn't tell me to check for a text before I drove away. This ultimately cost me ($15- not a huge deal, but still). Simple step missed. And not that it's really important, but the name on my invoice is not mine- it's a complete stranger.

instead of saying “I don't think we can give you an extension on the use of the truck, but let me look, oh, you just need to have it back by 8am” say “let me take a look, oh, I can let you have it until 8am, would that work?” It all worked out, thanks for everything.

Easy to rent online. Easy pick up and return.

Nope, everything was great!

Nothing went perfect.

Smooth transaction. Everything went great.

I was charged for equipment that was not provided. I asked for moving pads and hand truck, was charged for them, and they were not in the truck. When checking out online I stated that the charges were incorrect and was charged for them anyway. Overall it cost us extra time moving and made it a stressful day, going to locate a dolly to use and wrapping furniture with sheets. Terrible experience.

Slight scheduling issue..resolved quickly.Very willing to acomadate to my needs Great rates

Whell I ad to go from Manchester ct to pick the truck up

Great service.

Great, fast service. Very helpful.