Customer Reviews for DK Quick Lube
(U-Haul Neighborhood Dealer)

938 comentarios

10330 Northfield Rd   Northfield, OH 44067

(330) 405-6823

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado
Horario especial
  • 10/4/2022 - 12/31/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(330) 405-6823

10330 Northfield Rd
Northfield, OH 44067

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado
Horario especial
  • 10/4/2022 - 12/31/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

The building the UHaul store is multi-tenant. It houses an oil change business and Enterprise car rental. The entry point for UHaul is not clear, or we'll distinguished

Robert B. 
Clasificación:
5.0

Easy to work with

Austin S. 
Clasificación:
5.0

Ritchie was very helpful to us. Highly recommend it!

Brandon S. 
Clasificación:
5.0

Keep up the good work.

RONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephaine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Summer P. 
Clasificación:
5.0

The gentleman who serviced me was AWESOME!

william T. 
Clasificación:
5.0

Thank you you gave us a 15 foot Uhaul truck with ramp for 10 foot price ...thank you

jaine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tod K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike G. 
Clasificación:
5.0

Better gas milage

calvin C. 
Clasificación:
1.0

The gentleman at the location were super nice and helpful!! The issue I have is with the 24/7 service. I did not work and delayed our move 1.5 hours because we sat there waiting. Picking up virtually was a EPIC FAIL and I will never do it again. Lesson learned.

Donna B. 
Clasificación:
5.0

All employees were very helpful and friendly.

pamela B. 
Clasificación:
5.0

This was not my original drop location. My original was very far away. I called Uhaul and they were able to switch to a closer location and it didn't take long at all. It was so very helpful after a stressful day of moving

Jonathan S. 
Clasificación:
5.0

The ramp needs to be longer its to short which makes it way to steep. When you are trying to move something up the ramp that heavy its very difficult at that angle.

Michael H. 
Clasificación:
5.0

Very friendly and helpful staff.

pamela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

julieann C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather M. 
Clasificación:
3.0

I paid for a mattress bag that was supposed to be with the truck and was NOT. The whole purpose of getting this truck was to move a queen size bed. Now the mattress is dirty from the truck. Thanks for screwing me and not giving me the mattress bag that I prepaid for.

Don C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg S. 
Clasificación:
5.0

Bueno

Cindy F. 
Clasificación:
3.0

Maybe additional training. Rep was nice enough but seemed unfamiliar with return process - took 20 minutes.

Michael M. 
Clasificación:
4.0

N/A - did self dropoff/check-in

AMY S. 
Clasificación:
5.0

None at this time

Jeffrey B. 
Clasificación:
4.0

Location was late opening however I was able to meet my help timely.

Bryan S. 
Clasificación:
1.0

First representative I spoke with was extremely rude! She would not help me with the steps to get through of the app that wasn't working and rushed me off of the phone. It took me over an hour to get through the app that was not working with the help of ANOTHER representative to get my rental. I'm sure it's on record who i spoke to on 04/24 the first time I called in. She was rude and does not represent your company well at all. TERRIBLE TERRIBLE SERVICE!

Martina R. 
Clasificación:
5.0

Absolutely nothing. The customer service person was beyond helpful and accommodating. He was so kind and patient. Will definitely use and recommend again!

ALI S. 
Clasificación:
1.0

Shut your doors & close the business.

Terry W. 
Clasificación:
4.0

The experience was quite good. The owner was incredibly responsive, friendly and knowledgable.

David R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

Rich was fantastic to deal with. Took just a few minutes to turn in vehicle.

Kenneth B. 
Clasificación:
5.0

The app was very buggy - the verification process screen was stuck and took 15-20 minutes to verify myself. I was in a rush to get stuff up to a location and wish I had known it was going to take 30min+ to navigate the app and get the truck. Drop-off was fine.

Peter W. 
Clasificación:
5.0

super friendly, truck ready to go and running, just perfect

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carley B. 
Clasificación:
1.0

I got charged twice for the truck.I will be calling.

Matthew L. 
Clasificación:
5.0

Staff is great.... they work very hard...will keep coming back keep up the great work!

ALEX G. 
Clasificación:
4.0

Courteous service

Joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nolan P. 
Clasificación:
5.0

Shop attendants were very efficient, polite, and knowledgeable. I will definitely use this location again if ever in need of rental equipment of this kind.

Frederick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE M. 
Clasificación:
5.0

David was awesome, got me into a truck right away!

TIMOTHY K. 
Clasificación:
4.0

El cliente no dejó un comentario.

SATYEN P. 
Clasificación:
3.0

Online systems have more backup kept crashing and couldn't get checked in to take truck

Dennis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tod K. 
Clasificación:
4.0

Only issue we had was that we paid for a dolly online and it stated that it would be inside the vehicle, ready to go and we never received one and I haven't been able to get my money back for the dolly. This honestly made the moving process a lot more difficult as we had to carry some really heavy boxes instead of using the dolly like planned.

Kyle D. 
Clasificación:
3.0

There is a sticker on the door that says uhaul but then you walk into an oil change place. Nobody was in the room/garage you walk into. Nobody greeted me. I had to yell and walk back through garage. The man working was nice and all I had to do was drop the key. Promptly received receipt on email. Was satisfactory.

Sarah V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachery C. 
Clasificación:
5.0

I will get all my rentals from DK Quick Lube! Excellent customer service!

SAMUEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas D. 
Clasificación:
5.0

Great service

MICHAEL B. 
Clasificación:
5.0

Nothing, these people that work there are so helpful. Even topped off my oil.

JACQUELINE KAY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM T. 
Clasificación:
1.0

Member was not there at scheduled time. Had to call corporate office to get let into building and contact employee. Will never use that location or services again. Set a reservation but was still not able to pick up on scheduled time. Extremely disappointed.

STEVEN D. 
Clasificación:
4.0

Very friendly, helpful attendant. It would be nice if there were electrical harness connectors available to rent or purchase at a discounted rate -- I wasn't thrilled I had to spend $21 at WalMart for a harness connector I'll probably never use again!

SCOTT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy N. 
Clasificación:
5.0

Thank you Rich for everything

LINDA T. 
Clasificación:
4.0

This location was fine. We didn't have any issues with picking up or dropping off here. However, I did order 3 dollys and they were not in the truck.

Kelsey M. 
Clasificación:
5.0

Allowed me to pick up early do to a personal scheduling issue, that was great!

Vanessa L. 
Clasificación:
5.0

I have rented from this location for many years moving my kids in and out for college. They are always very nice and it's always a great experience.

Emily T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY K. 
Clasificación:
4.0

Having a mark spot where they want you to park the vehicle. Spoke to attendant on phone earlier in the day and he was so friendly and accommodating. I really appreciated that. Ithad been a stressful day.

Shelly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Soma K. 
Clasificación:
5.0

Ordered appliance dolley and when I arrived it was not there. Also, still have not received the credit for dolley ordered and paid.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

katie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAWRENCE V. 
Clasificación:
2.0

El cliente no dejó un comentario.

William C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel V. 
Clasificación:
3.0

The location was convenient, the truck met our needs, but did have a broken rear-view mirror on the passenger side. The return process needs some attention - I dropped off the truck the same day I rented it, but the rental stayed "open" until after I called U-Haul 3 days later to ask about a final receipt.

Martin P. 
Clasificación:
5.0

Great service.

PAUL L. 
Clasificación:
5.0

Great price and very friendly guys at this location. Very helpful! Fast and easy! Have used this same location at the DK Quick Lube for the past 7 years.

Emily T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan H. 
Clasificación:
5.0

Great job!

MARCEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

Very quick process. Staff was great!

Joanna K. 
Clasificación:
1.0

I reserved a truck and they didn't have it when I came so I had to go a half hour out my way to get a truck not happy about it

BILLIE J. 
Clasificación:
5.0

Gracias.

Artur M. 
Clasificación:
5.0

El cliente no dejó un comentario.

sam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

The employees were very helpful and friendly

Christopher G. 
No se han enviado comentarios para esta ubicación.

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