Customer Reviews for DK Quick Lube
(U-Haul Neighborhood Dealer)

885 reviews

10330 Northfield Rd   Northfield, OH 44067

(330) 405-6823

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(330) 405-6823

10330 Northfield Rd
Northfield, OH 44067

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kurt R. 
Rating:
4.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Great service

MICHAEL B. 
Rating:
5.0

Nothing, these people that work there are so helpful. Even topped off my oil.

JACQUELINE KAY C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
1.0

Member was not there at scheduled time. Had to call corporate office to get let into building and contact employee. Will never use that location or services again. Set a reservation but was still not able to pick up on scheduled time. Extremely disappointed.

STEVEN D. 
Rating:
4.0

Very friendly, helpful attendant. It would be nice if there were electrical harness connectors available to rent or purchase at a discounted rate -- I wasn't thrilled I had to spend $21 at WalMart for a harness connector I'll probably never use again!

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

JON T. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

Dorothy N. 
Rating:
5.0

Thank you Rich for everything

LINDA T. 
Rating:
4.0

This location was fine. We didn't have any issues with picking up or dropping off here. However, I did order 3 dollys and they were not in the truck.

Kelsey M. 
Rating:
5.0

Allowed me to pick up early do to a personal scheduling issue, that was great!

Vanessa L. 
Rating:
5.0

I have rented from this location for many years moving my kids in and out for college. They are always very nice and it's always a great experience.

Emily T. 
Rating:
4.0

Customer did not leave a comment.

Samantha W. 
Rating:
5.0

Customer did not leave a comment.

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
4.0

Having a mark spot where they want you to park the vehicle. Spoke to attendant on phone earlier in the day and he was so friendly and accommodating. I really appreciated that. Ithad been a stressful day.

Shelly H. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Soma K. 
Rating:
5.0

Ordered appliance dolley and when I arrived it was not there. Also, still have not received the credit for dolley ordered and paid.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

katie S. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE V. 
Rating:
2.0

Customer did not leave a comment.

William C. 
Rating:
3.0

Customer did not leave a comment.

Daniel V. 
Rating:
3.0

The location was convenient, the truck met our needs, but did have a broken rear-view mirror on the passenger side. The return process needs some attention - I dropped off the truck the same day I rented it, but the rental stayed "open" until after I called U-Haul 3 days later to ask about a final receipt.

Martin P. 
Rating:
5.0

Great service.

PAUL L. 
Rating:
5.0

Great price and very friendly guys at this location. Very helpful! Fast and easy! Have used this same location at the DK Quick Lube for the past 7 years.

Emily T. 
Rating:
5.0

Customer did not leave a comment.

Troy H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

PETER P. 
Rating:
4.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Great job!

MARCEL B. 
Rating:
5.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Very quick process. Staff was great!

Joanna K. 
Rating:
1.0

I reserved a truck and they didn't have it when I came so I had to go a half hour out my way to get a truck not happy about it

BILLIE J. 
Rating:
5.0

Thank you.

Artur M. 
Rating:
5.0

Customer did not leave a comment.

sam B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

The employees were very helpful and friendly

Christopher G. 
Rating:
4.0

The app & online process takes too long

Dennis O. 
Rating:
5.0

Gentleman was friendly.

Jeffrey J. 
Rating:
4.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Ericka B. 
Rating:
5.0

Nothing

Alfredos I. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

Chelsea J. 
Rating:
4.0

My truck broke down so what should have taken me 2 hrs to complete on a Sunday afternoon ended up taking 8 hrs. A maintenance truck was dispatched, so I waited in the 90 degree heat for him to arrive to tell me what was wrong. I had to get several rides back and forth to return trick hours later after it was repaired. It ruined my sunday

Bill R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

The Gentlemen were very kind and friendly!

HALLE T. 
Rating:
5.0

No suggestions at this time.

MUATA N. 
Rating:
5.0

Customer did not leave a comment.

DIETRIOUS G. 
Rating:
5.0

The Millers are always so accommodating and friendly. Trucks are always clean as I have rented many times from them.

Patti B. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

The guys at this location are always courteous. The truck was fairly clean and I saw that it had new tires. Brakes were good also, But I was fighting the steering wheel all the way due to the truck wandering on the road. Maybe some attention to the tie rods or other linkage is due. Otherwise everything functioned as it should have.

THOMAS K. 
Rating:
5.0

Truck had heavy smoke smell. Owner of neighborhood store that rent truck to us provided outstanding service.

Mark W. 
Rating:
1.0

I was charged three days when I only had the truck for 3 hours. I have yet to hear back from my complaint filed

DANA V. 
Rating:
5.0

Customer did not leave a comment.

NATE J. 
Rating:
5.0

Awesome customer service for sure

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Great customer service!

Brenda L. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

Customer did not leave a comment.

Vilnis K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Karen Z. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Glen N. 
Rating:
5.0

Quick and efficient service. Vehicle was just what I needed! Good pricing.

JAMES T. 
Rating:
5.0

I arrived late to pick up the truck. Of course, I was having difficulties logging in to my account. Fortunately, an employee(I can't remember his name) was still in the building doing his final closeout. Although the building was closed and I was scheduled to do a self-check-in, the employee answered the door when I knocked. He saw me struggling to get into the lockbox so he said, "Come on in I can check you in. I just have to start my computer up again.". Fantastic service!!! I know he was ready to leave as it was a Saturday afternoon. Instead, he took the time out to help me get the truck, and carefully explained return procedures to me. I WILL FOREVER RENT FROM THIS LOCATION!

Katrina H. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

The DK Quick Lube staff was great. I tried to do the drop off/return work on my phone and that was an difficult task for me epically after a day of moving. Other than struggling with that part of it everything else was very good.

MARK C. 
Rating:
5.0

This is our third time renting a U-Haul from this location. We always have excellent service. If we ever need another, we will always come to you!!

lori S. 
Rating:
5.0

no improvements needed

Richard M. 
Rating:
5.0

Friendly and professional staff very helpful I will definitely use them again !

nicole C. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Pleasant, courteous and helpful staff.

dave K. 
Rating:
5.0

When I booked Uhaul I booked small truck and an appliance cart. They "upgraded" me to larger truck which was fine despite being harder to manuever in tight city streets. However, we received a regular dolly instead of appliance dolly which made it extremely difficult to manuever the refridgerator we were moving. Ensuring that people actually receive what they order would be a way to improve.

Robert M. 
Rating:
5.0

Great

Nanda D. 
Rating:
5.0

Extremely nice, helpful, and professional staff

Jonathan I. 
Rating:
5.0

Rich was wonderful to work with. Service was quick and easy.

Shoba M. 
Rating:
5.0

Customer did not leave a comment.

Samuel O. 
Rating:
5.0

Customer did not leave a comment.

Jin L. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

SANDRA G. 
Rating:
4.0

Never had a problem with this location. Except this time the inside of the windshield was so dirty it wasn't safe to drive. I cleaned it myself. Uhaul corporate location in Bedford OH had lost my reservation twice in the past so I dont go to them anymore. DK Quick Lube is always on time and is convenient for me.

tom K. 
Rating:
5.0

Customer did not leave a comment.

neal T. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Dave is the best! Rented vans here many times. Glad he's here.

Ric B. 
Rating:
5.0

This location was good! The location in Oak Harbor, OH at Magee Marina was a nightmare! That is where we dropped off the auto trailer. The truck drop off in Northfield was good. Please do not confuse the 2.

JENNIFER P. 
Rating:
5.0

Contactless pickup had a lot of steps, but I so appreciated not having to deal with a person during the pandemic. However, when we returned the truck an employee WITHOUT a mask approached up to take the key. I do appreciate his help, but he needed to have on a mask. It's mandated by the governor here too.

Philip R. 
No reviews have been submitted for this location.

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