Customer Reviews for DK Auto Service
(U-Haul Neighborhood Dealer)

19 reviews

935 W Jefferson St   Joliet, IL 60435

(815) 768-3586

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10:30 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 768-3586

935 W Jefferson St
Joliet, IL 60435

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10:30 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great Owner. Easy pick up.

Wendell B. 
Rating:
3.0

Clerk was friendly & knowledgeable.

Audrey C. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
3.0

In the neighborhood made it very accommodating

BILLY J. 
Rating:
3.0

Good people managing. Just truck had bad mechanical problems and poor odor which contributed to poor trip. Also, management at location could improve their ability to use the system.

MARCO I. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER C. 
Rating:
5.0

Very nice the staff was very nice and accommodating.

DENICE H. 
Rating:
3.0

Even though the trailer that was given to me was reported stolen, the customer service for the drop off was able to help me and assured that I would not be liable for the incompetence of the uhaul employees that put me in this situation.

Daniel A. 
Rating:
1.0

Did not give receipt and only pointed to put keys in tray spot...didn't inspect mileage or gas

GERALD H. 
Rating:
5.0

Keep being reliable and available. I did not have a reservation but they accommodate my needs and were there later to receive the vehicle.

ANGELA O. 
Rating:
1.0

What are you charging me for This person was not there to give me the equipment on time. When he finally got there I went to pick up the items and I couldn't because it was too late to. The truck was so dirty. I talk to several of your employees I was told that a district supervisor would call me back no one ever did. I called back a few days later to see why no one has gotten back to me and was told if I wasn't contacted or charged yet that I wouldn't be so exactly what is going on? The guy card that was used to reserve the truck is very upset his account is overdrawn and he asking me what is going on what is going on and why you taking money out of his account. Someone please call me 7792420388 ASAP

Joy D. 
Rating:
5.0

Customer did not leave a comment.

michelle A. 
Rating:
3.0

The radio did not work well. Inside was dirty and it had an odd smell.

Lizbeth S. 
Rating:
5.0

Customer did not leave a comment.

Charlotte W. 
Rating:
1.0

Uhaul confirmed 9:00 am pickup time. Location was closed and did not open until 10:00. I reserved moving blankets and this place had none. I was told they would provide information on the drop off address and they did not. Very frustrating and wasted a lot of time while I had movers waiting at my home to load the truck.

Spencer H. 
Rating:
3.0

The place was dark, cramped and strong smell of cigarettes. The person was there alone, busy doing other stuff and was not very helpful or reassuring after I dropped the truck off And I was unable to self return properly. I called uhaul after going home to try to self close out but was unable to because I needed to do that on site where truck was dropped off? It did get closed out 2 days later. Maybe the drop off location rep could explain the close out procedure a little better for those of us that are not knowledgeable with the process after all the uhaul video says it should only take 15 minutes to close out.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Laquintae T. 
Rating:
3.0

Customer did not leave a comment.

John W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top