Great customer service and took care of us . GraciasDrake R.
Customer Reviews for DJs Towing and Automotive
(U-Haul Neighborhood Dealer)
Muncie, IN 47303
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- 9/30/2022 - 10/1/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Scott S.
They were closed when I arrived at 12:15 and would not open until 1:00 pm.Leland V.
El cliente no dejó un comentario.Izabella T.
El cliente no dejó un comentario.Regine S.
El cliente no dejó un comentario.Ryane R.
El cliente no dejó un comentario.Samantha B.
El cliente no dejó un comentario.Nick S.
Very easy check in/out with a friendly staff.Heather G.
Friendly and helpful. They connected the trailer for me and great equipmentâ€¦. GraciasBrad S.
Everyone there was very nice & helpful. I will recommend this place to everyone.Phyliss C.
The guy running this spot is a terrible businessman. First I couldn't do the online check in like I always do so I had to go inside and the guy is rude. Also he tried to give us a truck with a broken key. He had tapped up the key like what. Obviously it didn't work so I spent another 30 minutes getting a different truck. I will never go to that spot againBONNIE A.
Excellent service. Pick up was smooth and fast. Could not ask or expect a better transaction.Mike M.
El cliente no dejó un comentario.Richard O.
The truck we reserved wasn't available and gave us a bigger truck then we needed using more fuel. The truck had some kind of oil inside ruined 2 of my toe down straps and oil on the bottom of all the storage totes causing more work as everything had to be cleaned before being brought into the home. The inside of the truck smelled like wet dog. Not happy about this rental.Michael D.
El cliente no dejó un comentario.Adam W.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.brandon H.
El cliente no dejó un comentario.Kelly S.
The person there unhooked the trailer in the rain. Very nice!MICHAEL M.
The app is complete garbage. Took 20 min to check in. After six attempts to check out and return the vehicle, I gave up and left the truck. Called in and left a message.Joel C.
El cliente no dejó un comentario.James K.
Since drop off was after hours, I saw no one. The web site did not allow me to upload pictures. If this happens to you be sure to take plenty of pictures and call customer service so there is a record. This drop off location tried to charge me for fuel but I had pictures to support my claim. The customer service center was helpful and English is their first language! Nice to understand and be understood!Phillip M.
We were charged $180 more than initial reservation. And the truck was filthy.Joseph W.
El cliente no dejó un comentario.LaKia W.
El cliente no dejó un comentario.Christina B.
El cliente no dejó un comentario.TRACY S.
El cliente no dejó un comentario.Mary M.
I was 30 min late returning the uhaul rental. I informed the agent roads were slick, and snow covered so I took extra care and time in driving, he said that was fine no concerns. I checked my bank statement checking the charges and was upset to see a an extra charge of 57 dollars added to my bill. I contacted a uhaul agent and was able to request to be credited for the extra days rental fee. I appreciate that effort made by Mr. Cheek for salvaging my belief in the customer care concerns of the Uhaul company. V/r Ms. CampbellCYNTHIA C.
El cliente no dejó un comentario.Wesley M.
El cliente no dejó un comentario.ARMANDO C.
I paid for a dolly and did not receive one. I was never sent a link or directions on how to check in and the business was closed so there was no one to ask. I ended up having to call the help desk to figure out how to get my uhaul.Amanda P.
El cliente no dejó un comentario.Willie G.
If trucks are reserved, make sure they are in working order. Ended up with a truck in the end but it was a Smaller one causing more trips for the move.Jessica M.
El cliente no dejó un comentario.EDWIN S.
i was disappointed that the 5x8 trailer that I rented did not have the surge brakes that I expected.daniels M.
El cliente no dejó un comentario.TERRY G.
El cliente no dejó un comentario.Libey B.
Great customer service!taffanie S.
Fix the online drop off verification. It doesn't work.Gary B.
El cliente no dejó un comentario.Shannon V.
The 26' truck that I ordered and was guaranteed was not available. I had to downgrade to a 20' truck. Then we were unable to get the lock box open for the 24/7 touchless option and had to wait for the business to open to get our truck. Lastly, to return the truck the Uhaul.com website was down and unresponsive. When we tried calling we were put on hold for 25 minutes and never received any assistance.Trent C.
I dropped the truck off there on Sunday evening and placed key in the lockbox. I called the next morning at 9:00 am and left voice mail asking that someone call to verify everything was ok and I have received no response. This is very unprofessional and unfortunate given my positive pickup experience. I won't recommend any company that ignores its customers.Joel A.
Truck was junk and I was charged for fuel when I should not have been. Never using U-Haul again.Rusty J.
El cliente no dejó un comentario.Larry M.
All goodJAMES L.
The only comment I have is that it is downtown Anderson in a not so great area. Returning after dark is a bit intimidating, due to the lack of lighting in and around the location. I would recommend this location to friends only if they are going there during the day.SHAWN D.
I was charged for a dolly rental but never received one with the truck. Otherwise no complaints.Anthony R.
Not only the manager was rude, but overcharged me. Then had the audacity to catch an attitude when questioned about the charges. I will never rent from this location again.RODERICK L.
El cliente no dejó un comentario.Terry T.
El cliente no dejó un comentario.Rebecca D.
The truck was old it needed maintainChristel M.
Location that I picked up uhaul from was courteous and helpful.Matthew C.
El cliente no dejó un comentario.Ellen K.
The guys there were super friendly and made the rental really easy! Definitely recommend & will use again in the future.Abby L.
They were great to work withChelsea W.
El cliente no dejó un comentario.Shaylin W.
El cliente no dejó un comentario.Josh D.
El cliente no dejó un comentario.Russ K.
El cliente no dejó un comentario.Gary J.
We have rented UHaul many times being our Children are IU Students. we have gone online and been confirmed for a 20 footer and every time we are forced to take a 26 footer even though our reservation was confirmed for a 20 footer. The reasons we want the 20 footer is because all we need why we confirmed online..second it is very hard at IU to get around with that big of a truck and find a spot to unloadâ€¦third not only does it consume more gas, the ride is horrible and we did not have AC in the truck. We as past Customers would ask that UHaul honors what truck they confirmed online. Do not assume that Customers are happy being forced to take the 26 foot truck when they confirmed a 20 foot truck. The cost was definitely higher due to gas consumption and the experience was miserable for us on this confirmation. UHaul should definitely get better at honoring your online reservations and not force customers to accept because they have only that move date at universities. I still have not received my final invoice and returned truck yesterday. Overall was bad experience.Mark B.
El cliente no dejó un comentario.WILLIAM H.
The only thing I'm not happy with is the truck wasn't clean when I got it and I was charged 25 dollars for it when I turned it in.Heather S.
El cliente no dejó un comentario.joshua H.
Was very displeased initially with the U-haul scheduling. I had reserved a truck at the Muncie location and was awaiting a verification call for at least a week. U-haul finally called Sunday night before the pickup date at 5:05pm, missed that call and then was unable to reach anyone because 5:00pm was closing time. Had to drive to Anderson to get the truck the next morning. The guy at Anderson actually took care of me 30 minutes before their opening time. Very appreciative of that. He went above and beyond to fix what was a corporate problem.Ronald P.
Not in a great part of town. Site and parking lot was overgrown and full of junk cars. There really wasn't a place to park my rental van. Very sketchyJulianne J.
Great & easy process! Would recommend to friends and family!Richard P.
El cliente no dejó un comentario.Derrick S.
El cliente no dejó un comentario.Danny K.
Great service, easy to deal with, and very friendlyLowell G.
Uhaul is definitely cheaper then other places but I would suggest long term rentals or leasing that is affordable. If insurance was included the 1200 a month would be reasonable but I could buy and insure a new van without the hassle of extending every week for around $800 a month.Pilot B.
Closed when I arrived and dropped off my trailer everything else was fineRonald C.
Prompt and courteous service. However the pickup location was inconvenient, 25 miles away where the move started.Jeff S.
El cliente no dejó un comentario.RONALD H.
I booked online and when I got there at 9:15 for my scheduled 930 pick up....the business was closed. There was another gentleman trying to pick up his U-Haul that he had scheduled to pick up at 9 AM and could not get a hold of anyone to get the keys. Neither of us had received text of how to pick up the vehicle. I did the online registration. But again the business was closed when we went to pick up. Finally a guy that used to own the business happen to stop Buy to put some things in storage which was right next to the building and he was able to help us out. Finally between 1015 and 1030 we received the U-Haul.Whitney E.
Great customer service. Easy in and out. No hassle. Return of my van was as easy as the check out. Thanks.Thomas H.
El cliente no dejó un comentario.Amy G.
El cliente no dejó un comentario.Melinda F.
We had an appointment to pick up at 8, we did not leave there until 9:30. No one was in the shop when we first arrived so we had to wait 30 minutes for someone to arrive and help us. We they got there, they told us the truck had not been inspected or cleaned yet and then when they went to do it they did not have the keys. We had to wait for another customer to arrive with the keys and finally get it ready for us. We're also concerned they gave us the wrong U-haul because when we tried to return it after hours we had problems with the mileage and could not return it. Very poor experience and we are very upset because it had a great impact on our very long trip.Lena M.
El cliente no dejó un comentario.EYVETTE B.
El cliente no dejó un comentario.Wendi R.
Dude was funny as hell when I picked up good ppleCHRISTINA S.
Had all the right equipment, quick check out!Rachel O.
El cliente no dejó un comentario.Gary S.
El cliente no dejó un comentario.pamela N.
Detail clean the cab of the truckDOMANIC W.
El cliente no dejó un comentario.Christopher S.
More trucks on handJAMES A.
Super great place I will refer all my friends and family to this place super great bunch of guysJoe R.
The guys were awesome and explained the contract greatly and equipment was clean and it worked great with the wrestling ring for IPW wrestling. Thanks so much JoeJAMES R.
I really appreciate the effort of this location to represent UHaul in Anderson. I find this location to be an asset to the community.MARQUEST H.
El cliente no dejó un comentario.steve Y.
There's no lights in the parking lot so picking up a truck in the dark is very difficult. the lock I was told to use was not working properly and I had to mess with it in 25Â° weather for at least 20 minutes.Kenneth C.
Awesome experience!Francisco R.
El cliente no dejó un comentario.Lisa R.
El cliente no dejó un comentario.RAFAEL V.
El cliente no dejó un comentario.GARY A.