The lady did not know what she was doing. It took her about 20 minutes to write the contract and another 30 minutes to hand us the key. She was struggling to open the locker which had the key inside it. After some time, someone finally came to open the locker and handed us the key.Jas S.
Customer Reviews for DJ Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Connor F.
I used my credit card to reserve the truck for someone else. I specifically called Uhaul to ask if I need to be there, and they said no. So when my friends when to pick it up they, the person there ask me to send my drivers licence and credit card via my friend's phone. I did it. Then they ask him to send to the staff. Seems so not professional, that's my private info. So I ask for an email address to send, she gave me her â€œpersonalâ€ email,I was like isn't there any professional work email address? How could they not have it? And the first time I sent it it was the wrong address, so I sent it to a complete stranger my private info. Someone can steal my identity. I was very frustrated with this, I finally emailed that staff to her â€œpersonalâ€ email. And I got the contract in email. I like to file a complaint about this. I have prove in my email with that staff's personal email address. She kept saying she doesn't know and her daughter knows but that's not my problem. Esther LeungSilvia P.
Customer did not leave a comment.Kuljot G.
Customer did not leave a comment.Abdulkadir J.
The truck was not cleaned or sanitized for me to drive during my move, during a pandemicâ€¦..the tank was not full-I thought bringing it back and picking up the truck should have a full tank. I felt someone should have went over the truck and it's features before handing over the keys.Michele H.
It took them 30 mins to give my keys even with the reference number and the uhual text message.JUSTIN I.