Comentarios del cliente para Dixons Service Center

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Dixons Service Center

Grado total:

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Lorraine F. en

Grado:

Friendly , happy to help and professional!

keith R. en

Grado:

El cliente no dejó un comentario.

Vicki M. en

Grado:

El cliente no dejó un comentario.

Christopher B. en

Grado:

El cliente no dejó un comentario.

TERRY B. en

Grado:

El cliente no dejó un comentario.

Jesse V. en

Grado:

El cliente no dejó un comentario.

randall D. en

Grado:

There were no problems. Was probably not on the property more than 5 minutes....just long enough to drop the trailer and move on!

Brian E. en

Grado:

El cliente no dejó un comentario.

Lucas G. en

Grado:

El cliente no dejó un comentario.

Isabelle V. en

Grado:

El cliente no dejó un comentario.

Stephanie R. en

Grado:

The man at the drop off location was going to try to take care of the gas discrepancy. He was very helpful.

Clark W. en

Grado:

Nothing really, it went smoothly. Process seems to work well if you do the online check in, it does save a lot of time.

Casey W. en

Grado:

Owner was on site and very helpful. FYI when we got the truck to our loading location they truck had several moving blankets that we did not rent. We returned them with the truck drop off. Didn't know what to do there. Was a honest mistake I'm sure.

Jon K. en

Grado:

I was told that I would be charged $183 and when I picked up the truck and trailer was charged $260. They told me at the Lexington location that I would get reimbursed, but never did

Robert S. en

Grado:

El cliente no dejó un comentario.

Kirtley A. en

Grado:

El cliente no dejó un comentario.

shawn B. en

Grado:

El cliente no dejó un comentario.

Natasha O. en

Grado:

El cliente no dejó un comentario.

Francis M. en

Grado:

El cliente no dejó un comentario.

Mark P. en

Grado:

El cliente no dejó un comentario.

Antwuan M. en

Grado:

Absolutely nothing everything was great!!

John M. en

Grado:

El cliente no dejó un comentario.

Charles L. en

Grado:

El cliente no dejó un comentario.

Ethan E. en

Grado:

El cliente no dejó un comentario.

Julie G. en

Grado:

"800" reservation line was very quick to respond. Local pick-up sounded unprofessional on the phone, and although very nice, they were very unprofessional in person. Slow check in...computer program was not accepting info. Over charged credit card - charged for a 10' AND a 15' truck AND double insurance. Will think twice about using Uhaul in the future.

GARY D. en

Grado:

Faculty seemed somewhat run down but service was excellent. David bent over backwards to check in truck and answer questions.

Robert Shawn B. en

Grado:

Busy, small auto repair shop. I did all of the 'reservation' steps including filling in Drivers License info, choosing add-ons etc and still had to go through the process for 15-20 minutes at the location. I don't typically complain, but the Uhaul was a low priority on their list - it would be a hassle in a busy repair shop - but I filled out all the app info, helped them expedite the process. Then I returned at 4:15 and they were closed. I parked the trailer and they charged me for additional days. It was back on time... Oh well, the other service centers, especially the one in Downtown Lex and on New Circle are fantastic.

leona S. en

Grado:

I am very displeased with the customer service I received at Dixons Service Center. I spent close to 700.00 on a one way uhaul from NC traveling one way to KY. When trying to obtain my deposit I was told the wrong information from Dixon's Service Center, that I could pick my deposit up where I picked the truck up at in NC (I dropped truck off in KY after hours and was headed back to NC following day). Upon driving back to NC I am told that I have to receive my deposit where I dropped the truck off in KY. So I drive all the way back to KY to get my deposit. But when I get to KY they still won't release my deposit because "a glitch in the system has overcharged me an extra day of insurance, so there is a hold on the account and they can't release my deposit." I was lied to by Dixen's Service Center and told that I went over mileage which is why the hold was there, finally after they added up my mileage, as I requested, they realized I did not go over the mileage and that it was an error in the system charging me for an extra day of insurance, which they eventually corrected. The worker at Dixons service in KY was very rude in helping me resolve this manner. Furthermore, Arbor hill Uhaul in NC said they would write a detailed note in the system , so that I would have no problem picking up my deposit in KY. There is clearly absolutely no collaboration between the uhaul centers. Please reach out to Dixons Service Center and make it clear to them how Deposit pick up works, because had they not told me that I had to pick up my deposit where I dropped the truck off, there would have been no problem to begin with . And their workers need to work on their attitude. When customers are paying close to 700.00 there shouldn't be poor customer service. End the end I was given my entire deposit back, but I had to wait 48 hours before receiving it because of poor communication and lack of employees at Dixen's Service Center understanding the uhaul protocol.

Michael A. en

Grado:

Limited space for drop off which I did after hours

Monika P. en

Grado:

El cliente no dejó un comentario.