Efficient and friendly. I only wish they had the larger trucks for rent. As I arranged for the rental the night before, I understand why my first choice wasn't available.
Christa P
Customer Reviews for Dixon Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This truck was missing a ramp that was needed. I thought all trucks had one nor was it offered or recommended. May want to offer in the future.
Vera HWonderful service
Judy ZEasy to find, The lady (I don't remember her name) was very helpful
Maggie LIt was soo easy to reserve a van early that morning and it was ready on time. The agent was so nice and friendly. I will use them every time,
Everr FI needed a truck for the day, and got the job done. My wife and I were both happy with this rental. Two thumbs up.
Michael HIn charge person was very helpful extremely nice and courteous, Excellent experience Highly recommend
Yrene N.
Ranay KBusiness stated it opened at 10am. Another customer left due to waiting too long. Both employees didn't show up to work until 10:20-10:30. I already filled out questions and made a reservation, the employee who took care of us was like a sloth from the movie zootopia, having us redo the entire process of what I already filled out online. I've rented trucks and dealt with Uhaul for many years and Uhaul on Regency parkway in Dixon was absolutely the worst experience I've had with the company.
Rachel CWas a great experience.
Debbie RFront desk girl was amazing and helpful. It was very nice talking to her, she was welcoming and helping.
SANCHAN MNothing. Charity was the best employee ever.
CARLY DThe manager at this location is so very helpful and friendly. I’ve rented here before and will definitely rent again from her. She had the rental ready to go as soon as I got there. She is the very best for sure.
SCOTT DThe manager at this location was so very helpful and friendly.
SCOTT DI can’t thank the manager at Dixon Self Storage enough for her help. She was knowledgeable, friendly, and very efficient. I would definitely recommend this location for anyone looking for a stress free rental.
LUCY BWe received the wrong charges and I cannot get a hold of the store owner.
Steven JDon’t need to improve anything it was great. Super friendly and helpful.
Stefanie MAll great, great conversation with the lady that manages the location 5 ⭐️ ⭐️⭐️⭐️⭐️ ( Star) To her
JEFF SCharity, at the front desk, was terrific: friendly and professional and prepared for me to pickup the truck. She explained the contract and answered my questions. The truck had cigarette aroma and the radio volume was broken - couldn't control it accurately.. Nothing terrible but worth mentioning. I was very satisfied with my experience at this location and the truck.
PETER JBest experience I’ve ever had, great rental shop, highly recommend!
ARRON DPLEASE Make sure that the trucks are in good running condition, the truck I rented needed maintenance and was a little scared driving in the hwy. Also if the location does close during lunch make sure you have the hours of actual operation on the website and do mention the time is closed during the day for lunch and brakes.
Mayra GVery friendly lady who helped me
greg lU-haul called my house instead of my cell. I was not told of the change of pick up location! No text or email. WHY would they call a house instead of the mobile number!!!!
Maria L2nd time I've used this location. The employees were knowledgeable and professional both times! Excellent customer service!
Jacqueline Bnothing it was outstanding
Tim MI will likely never use Uhaul again, as it makes no sense that I have to pay for 2days of rental use when I only had the vehicle for approx. 5 hours.
Mark HMaking it easy for customers to return equipment to other locations instead of bringing it back .
Dexster SThe shifter was broken and the truck was covered in mud, the saving grace was the customer service from the lady at the front desk.
Stephanie SNothing at all! The staff at the dixon location were very sweet! Had a great conversation as they checked the truck out, and left feeling very happy to use the service and meet the staff!
Tyler PTHESE FOLKS TREAT YOU JUST LIKE FAMILY!
Larry PFriendly, courteous, people available to help you with your moving needs.
RUSSELL KVan was very smelly! Smelled like old food was left in side the cab. I had to drive with the windows cracked the whole trip because the smell kept coming back every 10-15mins . No issues besides that.
Joshua WReplace the the accelerator/gas pedal return spring with a stronger one
WILLIAM HWas scheduled to drop off on Vaughn street storage. Guy was super rude and unhelpful and said to take the truck to another location. I did and that location was closed. Called the guy back and he said to take it to a third location. Told him i dont Want to drive around all day and he said sorry but go to the next spot. Thankfully this location helped me and he was very nice. Very frustrating that no one informed me that Vaughn street would not be accepting trucks and turned a 10 minute task into an hour long problem
Carolyn BFabulous, wonderful couple. Warm and inviting with great friendly service.
Stirling PVery nice folks.
CLEMENTE ENo need for improvement, All went well. Thank you so much for great service!!
MARLO MVery helpful in trying to solve the issues we ran into even though it wasn’t his fault.
Danny KI did not like the attitude of the attendant. He was rude. Other than that the U-Haul truck itself was great.
MICHAEL APicking up rental in same town u live in is preferred
DEBBIE KI arrived at 9:50, the storage office was not open, so I decided to come back later. When I arrived at 11:00 AM The attendant initially declined my reservation stating ‘ you can’t take that truck, it’s going out today.” “ You should have been here at 10:00”. I was stunned. I had packed up the house (family of 4, including a preschooler and a toddler) and movers were on their way. Finally a gentleman came from back office and fixed everything, but I received no apology. Terrible service with no regard for the popularion they serve. Ready to deny a paying customer a moving truck that was reserved right in the middle of a move.
ERIN FSuper nice people!
CHRIS WWhat you can do to improve this location is hire another manager. This man is so rude he actually hung up on me after I called him to inquire about the gas charges. I have spoken to him before on the phone and he is always very rude and even when I went in to pick up my truck he was not willing to do anymore than he absolutely had to. I’m trying to file a complaint against him and I can’t get anyone in the right department I keep getting shifted everywhere. This is not the first time I’ve heard about this man’s attitude and how rude he treats his customers. You really need to have A talk with him or replace him
CHRISTINA TThe service was fast and friendly! Will use again in the future!
HEATHER JEverything was reasonable and everyone was friendly and professional
MIKE TThis was FAST,EASY, AND ECONOMICAL. I was surprised with how quickly the process was and how extremely friendly the people were.
STEPHEN OI’m very frustrated with the reservation process. I rented a 15’ truck for pickup a at Dixon location that was supposed to open at 9am. However when my 2 helpers and I got there, we were told that our truck was not at that location but at another location which was supposed to open at a later time. This was very inconvenient as we had to find the new location and wait for one more hour for the new location to open. We wasted an hour in labor charges. However, during the hour we were waiting I called your customer service an Dee indicated we would receive a $ 50.00 credit for the inconvenience. I hope that this is true. Thanks
JOSE TVery easy and kind man.
SIMONA IThe staff was super friendly. The truck was in great condition and did the job perfectly!
Clifford AThank you - everything went smoothly.
KENNETH WEverything was perfect. My truck was there ready for me and I even arrived early. Wonderful friendly staff. Everything went smoothly!!
MARGARET TThe rep was very helpful. He even contacted me moments after leaving to let me know I had left property under the seat. Great experience.
aaron fNot sure
LISA SDrop box and external-gate after-hours parking.
MATTHEW B