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Richard B
Customer Reviews for Dixie 24 Oil Change
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff were not helpful and made a challenging out of state pick up more challenging. The only response they had was that they were not affiliated with Uhaul and had nothing to do with the app. I had to contact Uhaul and have a representative call my children who were at the site attempting to get the app to work to walk them through it. The staff at the site told them they closed in 20 minutes and said the keys would be in the box and they left. I was very frustrated by this as I was driving to Michigan to move my children so it made a bad situation even worse. I tried to tell the haul representative with the initial phone call that I would be paying for the truck rental, but my son would be the driver. She said nothing to me about the app or adding a driver, she simply said he would have his license scanned at the site, which was false and the site was not Uhaul helpful.
Shelly HThere was nobody at the drop off area. And the drop off i choose was not the same since it was too far from my original depot
Kelly TThey were closed when I dropped the unit off so I had no dealings with them.
DOMINIC LNo problems at all. Everything went smoothly and efficiently.
DEAN WThe guys got me my trailer and I WAS down the road
Edward WNothing they had Excellent customer service gif you in and out
Earica CThe truck needed windshield wiper fluid. So maybe made sure fluid levels are good. Overall, though, I had a really good experience checking in. Friendly, competent. No hassles.
Nancy JParked trailer in spot they requested ,(2 hours early) called on phone for assistance to take trailer off, was told that I need to walk in rather than wait in my vehicle. They said they don’t know that I was there. I said I was there why would I have to go thur a snow covered parking lot! Rude response to a customer!
William JThey were very professional and very helpful. The Dixie 24 Oil Change is what all Uhaul rental places should strive to be. Very friendly and attentive to the customer. I was greeted when I drove up and they took over everything from there! It was a pleasure dropping off the truck and trailer at Dixie 24 Oil Change!
Robert PEverything was quickly & properly. I was on my way to get the job done.
RICH CNone
David VThe area is tight for access, but do able. The store itself reeks of smoke.
gerald GThe rental itself was fine, but the check-in procedure for picking up the truck outside of business hours seemed unnecessarily long to me. Unless I missed the option to do this, I would have liked the ability to set all of that up ahead of time (for example, entering my passport #, entering contact information for someone who could vouch for me and having that person contacted, etc.) so that I could have just picked up the van when I got to the pickup location. Fortunately, I picked it up when potential witnesses were awake to be contacted, but if I had had to pick up the van in the middle of the night, some of those verification steps would have been impossible to do at that time, and I would have been out of luck. Also, I checked out a dolly as part of my rental, but the pickup location did not have any of those, and as far as I can tell, I was still charged for it. It would have been nice to have been warned that the dolly wasn't available, so that I didn't unnecessarily pay for that. On the positive side, though, the van worked great and was exactly what I needed. Thanks!
Michael PThe Dixie location is always great to work with. One thing to note though, but it's not this particular site: there was a dolly tie strapped against the wall. I understand why you do that but it takes up space in the truck that we could otherwise have used.
KATHERINE MThe person I dealt with at this location did a fantastic job. However, the trailer had damage that I had to document before I took it.
Gregg JThey didn't have the equipment I needed. All they could offer was the truck.
Donald BUnfriendly. “I’m not lifting the trailer”
Brian PIt was hard to bring this bigger truck into this location. Plus parking was hard because it blocked everything. But it was easier to drop off than to pick up for sure.
Jon VWhen I got there they did have the truck size they claimed they did. Had to use a much smaller truck then what was needed. The truck that was rented to me has a bad exhaust leak, noisey and fumes in cab of truck. Not happy!!!!
charlie cThe sales man appeared plain lazy. I didn't get a paper receipt and he lied about the amount charged to my credit card. This place was also closed on Friday, September 1 when I needed to talk to them.
Fern OCustomer service was great. Interior of truck including windshield needed cleaning. Otherwise, no problems.
Cheryl JWork with this location several times in the past
MIKE Fself check in at night
Debra MThe driver seat is not comfortable ! Definitely will get back pain for longer driving!
Vijaya-Kumar MNeed faster check in, seemed busy and understaffed so didntget everything
AMANDA BDrop off was a bit tight, no room in the back to turn around. Hopefully the trailer was parked in a location that was OK.
Ernest BThe visor was busted and hit me in the eye. It’s obvious that this piece has been defective for a long time. Not only did it hurt my eye, it obstructed my vision driving.
jackie bNo creo que me tomen en cuenta cuando regrese la unidad estaba cerrado y no existia un lugar a la vista para dejar el camion y lo dejé obstruyendo un poco la entrada y salida del lugar y me cobraron 100 dlls de multa para mi es una trampa un robo por que no existe un letrero que diga que en la parte de atras de ma tienda hay espacio no existe ese letrero y no sabía que atras lo podía estacionar en mi opinion es una trampa para cobrar 100 dlls
Dorian CThe waiting time was too long due to computer / software issues. They did not have all of my information in their system that I input several days ago. They had to restart inputting my info 3 times. They finally had to use their manual back-up system. The U-haul main office called me 2 days prior to change my pickup location to this one. I believe the issue was with the u-haul main office not with this location, but there was no option to rate the main office.
THADDEUS RGreat experience. From beginning to end.
DOUG SI had a problem with website trying to return the vehicle. The technician on duty was very pleasant and greeted me with a smile. I truly appreciate the time he took to take care of me
LILLIE JQuick and easy process
Ron SVery ghetto. Doing Oil Change while we’re waiting to pick up u-haul, poor customer service. Very rude, do not recommend go somewhere else
Daijanae RI had Fantastic service.
Jason HNot up to normal U-haul professional standards (rude at pick-up). May or may not answer the phone when called with no option for call back (message states to call back later).
David DLocation is not easy to get in and out off, staff was rude, little to no help both during pick up and during drop off.
Robert JOvercharged for fuel level when I returned the vehicle with more fuel than I received it with. Made several calls to the location and to U-Haul only to be disconnected and get into the person I needed to dispute the charge. Submitted a picture while inspecting the vehicle disputing the fuel level. Overall frustrated with the U-Haul experience this time. In addition, my wife asked to use the restroom and the restroom at the pick up location hadn’t been cleaned in over three months per the statement from the attendant checking us out.
GABRIEL SEasy in and out if you pay attention to the rules. I'll come back here for my next uhaul need.
Shannon BIt's very confusing trying to call the actual site where the trailer is to preview the equipment. I kept getting general numbers. Other than that it was fine.
chris bTrailer was full of snow, the attendant did t even offer to shovel it out, nore did he know proper accepted d.o.t way of hooking chains to the truck. The parking lot is un usable and impossible to maneuver.
Christopher SPick a return location PRIOR to leaving the pickup location. It was extremely difficult to get a location picked considering we weren’t finished with the truck until after hours.
crystal wAlways get excellent service here.
Gregg WThe person who helped at the time of pick-up was not too professional and was very rude.
Luz EHave a larger space to conduct business separate from the oil change garage.
Ron MReally bad experience while renting a uhaul from this location. When using the uhaul app it asks you to inspect the vehicle. We go in with no one at the uhaul desk for about 2 mins and keys just sitting there on the wall with no lock box. We can hear anyone since they are all doing oil changes. We take a key corresponding to the vehicle in our app to inspect that vehicle and warm it up. About another minute later a representative comes out screaming that we are stealing his truck and that one is not even ours. 1) if you are going to have a uhaul store front have enough people to manage your oil change business and the uhaul. 2) if you tell people to use an app and you don't want people to take keys off the wall, have a lock box 3) if you don't do either of those and this happens don't yell at your customers like a lunatic and never apologize when you end up giving us back the same keys. Really horrible customer service, probably why you don't see uhauls and oil change places together.
Brad SDouble check inspections — we picked up 6 x 12 trailer & the drivers side, top corner light on the trailer was out.
Isabella B10/10 great customer service and good clean vehicles. Will rent from again soon
Matthew BFriendly service, super easy to pick up and drop off. Thanks for everything!
Brian MGreat experience, was very satisfied with the truck and service.
ryan oI would highly recommend using U-Haul and specifically this location. They had trucks in their inventory and everything in the process was seamless. I don't know how it could have worked out better. Thank you!
Ian DUhaul I got smelled like pee and had a puddle of "water" on the floor on the driver's side which I assumed to be pee.
Devonna TThe representative did an excellent job getting me hooked up and out the door. Same excellent service on the return.
Gregg WWas giving faulty trailer that can potential put peoples life at risk
cameron mCharged me 20$ even when I told them I tried to do it on the website but it wouldn’t take the miles pic
Joshua HFast and professional!!! Great experience.
Jeff FI was ready to do the online return if the facility was closed but they were open and the guy took over checking in the truck. We were charged the $20 "convenience" fee for someone, who was already at work, to do their job and that is not right!
Celina F