Very easy to work with, they installed the tow dolly and un-installed it when I brought it back. They made my experience very pleasant.
ROBERT T.
Customer Reviews for Dixie 24 Oil Change
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Dirty and unfriendly
Zackery G.My pick-up location was changed by Uhaul and I was told I would receive a $50 credit. I did not receive that credit to my credit card. Chris Anderson 248-935-4365
Chris A.The guy was Rude not very plight or helpful
Melinda B.Have trucks available in the evenings!
Lamarr G.Only five minutes to drop off and get receipt.
James H.System went down so I couldn't check my vehicle in and that took 45 mins to even reach a rep who basically said just leave it and hope for the best. Uhaul needs a better systrm
kendra M.Let app user know ahead of time that second form of id is needed Eg passport or phone call
Gary K.Not charge them for sweeping out the trailer. It was given to me dirty
Joseph W.The equipment ant the pick up seemed old and out dated. I did everything on line before I went to the pick up and everything was fine. I get there and I had to redo most of the info including could not read my uploaded license so had to redo it. Frustrating.
Jerry D.Nothing to add, it was quick and easy.
FRANKLIN R.I went to Uhaul on Cass Lake Road and they were fully booked. They went online for me to find a truck for me from another location. Very helpful and great experience!
Don G.Most horrible treatment completely disrespectful denigrating was not a very bright person had his OWN viewpoints misrepresented overcharged and was threatening. Claimed he informed Uhaul the truck was stolen. I had asked to be advised Before Rental was due backso I could utilitilize more time Instead had to pay cash as he wasn't a uhaul dealer didn't have my credit card on file I'm to tired to continue call if you give a D@#$ 248-642-7494 MARTY I'M 75 YRS OLD
Martin C.guy came to door go key and walked back in rude
Jean G.Brakes and steering on truck were bad. Put gas back in the truck when returned and they still charged me for gas $20.00. The truck only had a quarter of a tank to start with. My reservation got moved from place to place and I can't believe all the headaches. I will never rent from UHaul again. And I. Have a big move in 2 months
Leonard C.Owner of the facility was friendly and the equipment was ready for me when I arrived. Great experience.
Mark N.Easy check in process.
Karen W.I ordered a appliance dolly to be with the truck on pickup. The location I picked the truck up doesn't even have appliance dolly's. So I was charged for renting the dolly and didn't even have the dolly to use.
Brian S.Just dropped the trailer off, didn't talk to staff/see facility.
Michael C.The staff were excellent and everything went so smoothly. If I have to move anyone again I will be back.
David G.Rob took care of me
JOSHUA JAMES L.Was tight to turn around In the lot
Kyle K.Both employees at this location were great.
MICHELE ANN J.Nothing. The gentleman there were very kind and helpful.
RYAN CLIFFORD W.Rental location was changed from where I was scheduled to pick the equipment up from. Scheduling process was horrible, and changed multiple times with many errors requiring a lot of phone calls and confusion.
FRANK DOUGLAS S.The Trailer didn't have a tongue jack on it. As such, it made it very difficult to disconnect it from my truck when I was done with the rental which was after hours. A tongue jack is essential for a trailer of this size. Fortunately my back held up. Also, after completed the rental, I realized I was charged $59 a day as opposed to the $29 a day that I was quoted online.
RONALD RALPH H.Small space for lobby but the friendly and efficient staff made up for it. Would use this location again.
JOSEPH G S.Not adequate space for trailers in tow. Attending rep was dirty and not customer friendly.
BUD AARON N.I leased a 6'X12' trailer. I was not told that the gate was only 53".This did not suit my purpose. When I brought it back they would not swap it for a car trailer that was available that afternoon. Refuind?
FRAZER ANTHONY W.The truck I went to pickup was not available. They told me truck was stolen and uhal was supposed to contact me. They never did! Ended up using smaller truck and had to make multiple trips. Not happy about this whole situation. Would not recommend or will not use uhal again!
JORDAN FREDERICK M.The guys were great. We walked in checked the equipment got our paperwork and they hooked it up. Provided a safety check of the lights and out the door we went. Returned same day and again met by the staff who asked how it did, disconnected the trailer and away we went.
MICHAEL RICHARD C.No one there during business hours
BRUCE K.The person who helped us let us go with chains hanging and when we arrived to the uhaul to get the height fixed, they told us that it shouldn't be like that as if I got stopped by police this would have been 1000 dlls ticket for going into traffic like that, since it was the first time I did this, I didn't know this requirement, so I got lucky.
DIANA GLORIA R.Trailer tires were all supposed to be 65 psi they were 62,32,59,15 and the one tire would not hold pressure for more than 12 hours if that. I would check and it would be 12 or 15psi
ROBERT FRED M.Drop the location in Florida
Rita C.Don't forget extra equip
Adam B.Have more trucks available at locations
JENNA MARIE L.Great experience all around. Thanks guys!
AMANDA JANE B.Definitely the first place I will go next time I need a truck.
JESSICA WENDRE V.Timeliness (my pickup was an hour late)
NONE S.More employees to speed up rental process. Just one person was working, he did an excellent job for being the only person working.
ANDREW JAMES F.Waited for more that 40 minutes to get the truck with less that half tank gas, dog smell and heavy smoke odor.
ANTONIO-DARIO J.The gentleman I worked with was extremely helpful throughout the entire day
CHRISTOPHER GLEN C.More signage to see the place from distance. I missed the place twice. Thanks.
Narayan J.The location for drop off was almost to Detroit and we now live 25 minutes from Flint. We don't understand why we had to drive that far, using more gasoline than should have been needed, to drop off the trailer. Not happy with these arrangements at all.
Timothy B.Truck was clean and well maintained.
Amanda J.They were great. I needed new wipers on my rental truck because where I picked it up from didn't bother to check them before I left. They changed them out for me. Made sure the tow trailer was nice and secure.
Kimberley S.It's quite small. Not a great selection. It's an oil change place
JAIME THOMAS O.They don't have enough personnel to cover the U-Haul desk and also their regular job of changing customers oil. Stood there 15 minutes just to drop off the truck. Finally, someone came over and told me to put the key on the desk.
William C.See above.
Norman S.No one was there, no way to contact them (recording). Not acceptable. Terrible experience.
Greg R.Your check in check out app sucks
Anthony W.Nothing, everything went real well and I was pleased with the employees that helped me.
ROBERT T.The had reserved a vehicle from a location close to my house well in advance. On the move day it was not available UHUAL called and informed me this location was the closest with a vehicle in the size I required. We were compensated for the mileage and a small discount t for lost time . While not thrilled with lost time the location was helpful and vehicle was clean ready to go
MICHAEL JOSEPH S.Make sure the equipment is clean. The back of the trailer was full of dirt when I got it home.
JOSEPH BERNARD B.The entrance to the dropoff location was very hard to enter with a 20 foot truck.
Quentin C.