Comentarios de los clientes para Discount Tobacco Outlet

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Discount Tobacco Outlet

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Jamaica L.
Clasificación:

El cliente no dejó un comentario.

Kirk H.
Clasificación:

I attempted to use the app to pick up the rental, but after both I and the attendant attempted 6 times and "they don't have a QR code". The location owner had to manual put me in their system.....

Danny B.
Clasificación:

El cliente no dejó un comentario.

Thomas M.
Clasificación:

El cliente no dejó un comentario.

Lane M.
Clasificación:

no blankets which were ordered

Debra M.
Clasificación:

El cliente no dejó un comentario.

April M.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

They OVER CHARGED me.. Was suppose to be a $50.00 use, and was charged$116,00. Very unhappy ?? with the $55.30 charge. Plus I got a $5.00 insurance. They charged me twice$14.00, and the $5.00. SO UPSET ABOUT THIS MATTER.....

Justin N.
Clasificación:

El cliente no dejó un comentario.

Jeffrey B.
Clasificación:

El cliente no dejó un comentario.

James D.
Clasificación:

El cliente no dejó un comentario.

Linda R.
Clasificación:

We rented a panel van , seats were very comfortable, good gas mileage . The only thing if you were a large person it would be a tight fit lucky my husband is not

Roberto P.
Clasificación:

El cliente no dejó un comentario.

Mancel F.
Clasificación:

The lights didn't work on the trailer. I feel this shouted been checked out by the agent, before I left, assuring the trailer and it's components worked safely and properly with my vehicle. I've began correspondence, and am awaiting U-Hauls proposed solution.

Jerry H.
Clasificación:

The smoking in the store was killing me. The atmosphere was so getto.

Hollie M.
Clasificación:

Very shady place, the women working were very unfriendly. Smelled terrible. I felt like I was going to get robbed here.

JUDITH B.
Clasificación:

The van was dirty inside -- cab and cargo. No one at the rental office cared. Rental area is a Tobacco Shop filled with cigarette smoke -- gasp. This location was the only location with the 9' cargo van or I would have gone elsewhere, since I had previous experience with the total disinterest of the proprietors at this location, Only good thing was I was able to pick up van early and start at 6:30am rather than 10:30am and of course bring the van back early.

Stanley T.
Clasificación:

Very nice plp.very helpful...tks

Daniel C.
Clasificación:

Horrible experience and will not go back there. Charged us way too much for the uhaul and charged us extra for the insurance when we told her no! Also told us we had to bring it back at 5pm when we got it at 8:30am or they would charge us extra when we could have had it for 24 hours. So ripped us off and still didn't get any of it refunded besides the insurance.

samuel D.
Clasificación:

All was good here.

Roberto P.
Clasificación:

great service fast check out.

Kenneth T.
Clasificación:

Charged me way to damn much

Joshua R.
Clasificación:

El cliente no dejó un comentario.

Jennifer N.
Clasificación:

El cliente no dejó un comentario.

Brian W.
Clasificación:

Customer service training. Not what a U-Haul facility should look like.

Steve V.
Clasificación:

El cliente no dejó un comentario.

Jareth L.
Clasificación:

Overall my experience was ok but thanks only to another uhaul employee who was delivering a truck back to this location. This uhaul service is based out of a discount tobacco shop and the person that handles uhaul rentals decided to not show up at the opening time. We waited in my truck from 9:00AM to 9:30AM and the employee never showed up and the person running the tobacco shop had tried to reach this employee many times while we waited around. If it had not been for the uhaul guy who was dilevering the truck seeing the situation and stepping in to help us, I'm not sure if we would have been able to get the trailer we needed in time. I was very happy once we got everything handled and the guy was extremely helpful and friendly. Maybe I just caught this location on a bad day, (things happen I get that) but it was very disappointing especially the fact that we were on a tight schedule for making it to our destination on time.

Christopher S.
Clasificación:

El cliente no dejó un comentario.

Pamela S.
Clasificación:

Entire weekend rates

James D.
Clasificación:

This is the only location in our area open on Sunday. I wish they would add more trucks at this location especially the small ones.

Luke B.
Clasificación:

Terrible business never use this location again just pathetic people

Jamie T.
Clasificación:

Very satisfied customer

Victorio P.
Clasificación:

The only thing I'm not like smell cigarette and lady was smoking when was fill my information I was not very comfortable. But all the service and courtesy was very good. Thanks for the service

Randy C.
Clasificación:

The reason I would not recommend this location because it has no one there to help pick up the small cargo trailers

Trina S.
Clasificación:

El cliente no dejó un comentario.

Kearrow G.
Clasificación:

El cliente no dejó un comentario.

David E.
Clasificación:

El cliente no dejó un comentario.

RANDY C.
Clasificación:

THIS LOCATION HAD NO IDAE OF HOW THE EGUIPMENT WORKED, COULD NOT PRINT A RECEPT,JUST A JOKE

James D.
Clasificación:

Nothing at all at this location except maybe give them more vehicles to rent. This location not only goes above and beyond to get you a vehicle to rent. They are also courteous and understanding..I WOULD GO NOWHERE ELSE BUT TO THIS LOCATION TO RENT UHAUL THANKSGIVING

David E.
Clasificación:

El cliente no dejó un comentario.

ALIVIA C.
Clasificación:

El cliente no dejó un comentario.

MARK C.
Clasificación:

The employees did not seem to know what they were doing

julie C.
Clasificación:

El cliente no dejó un comentario.

Carolyn B.
Clasificación:

El cliente no dejó un comentario.

Steve B.
Clasificación:

El cliente no dejó un comentario.

Sean G.
Clasificación:

The first reservation I booked was changed to a different time for pickup that would not work, so I had to change moving dates. The second reservation worked, but the place I rented from was a tobacco outlet and the employees were all smoking inside - second-hand smoke causes cancer. They also were not open for pick up so it took extra time to rent the van. This was not a good experience overall. I would not recommend this to anyone unless it is the only place to rent a Uhaul.

hugh C.
Clasificación:

I was able to get a pickup rental very quickly. I was very happy about that.

Robin R.
Clasificación:

El cliente no dejó un comentario.

Misty D.
Clasificación:

When I arrived for my reservation the girls were uneducated on how to properly rent a uhaul, it took over 45 min. And then I specifically said NO ins. And they charged me for it anyway , when I questioned the price they said oh that is just for estimated mileage and you will be refunded after you return I didn't have anything to look at til after I checked it in to find out I was over charged, I called immediate after recieved the email and she said to call back tomorrow so i tried to call for 2 hours with bo answer, even called from the parking lot with no answer so I go inside and they called someone to verify that I had told them no ins. And then called someone named jason who was supposed to fix it and send me the correct receipt and refund , still nothing ,I just called and asked to speak to someone about a uhaul and was told to hold , I was on the phone for 20 min. While they were laughing and cutting up and then click they hung up on me, so no I would not recommend this location

JEFFERY S.
Clasificación:

El cliente no dejó un comentario.

Chris T.
Clasificación:

Process went smooth...thanks

ROGER H.
Clasificación:

El cliente no dejó un comentario.

Ronnie O.
Clasificación:

check gas level before leaving location

Jeff A.
Clasificación:

El cliente no dejó un comentario.

Joseph B.
Clasificación:

El cliente no dejó un comentario.

Rachel S.
Clasificación:

Back of the truck was full of live roaches. Had to purchase bug bombs and spray.

Robert S.
Clasificación:

Discount tobacco is a tobacco shop and allows smoking in the store. It smells awful and for some like myself that is prone to migraine headaches it is absolutely awful. I would never return there and I was second in line in that stinking place and they were having computer problems so it took even longer. The other person in front of me commented to me how much he disliked the place also. I was not even set to pick up there but the original place did not have the trailer I needed so I was sent to the Discount tobacco site. Not a good pick up experience.

Steven P.
Clasificación:

El cliente no dejó un comentario.

BILL T.
Clasificación:

be fair with price

Shannon W.
Clasificación:

El cliente no dejó un comentario.

Shana R.
Clasificación:

El cliente no dejó un comentario.

shane E.
Clasificación:

El cliente no dejó un comentario.

marc P.
Clasificación:

El cliente no dejó un comentario.

regina H.
Clasificación:

El cliente no dejó un comentario.

shirley C.
Clasificación:

El cliente no dejó un comentario.

Stanley M.
Clasificación:

El cliente no dejó un comentario.

Sean L.
Clasificación:

El cliente no dejó un comentario.

Michael F.
Clasificación:

In the past when we used the mobile pickup we had a key in a box waiting for us. At this location we had to waite inside the store while the worker was goofing off. Also this was not the location we requested and the location was changed. Also the email stated it was a 20' however I believe it was not a 20'. Ive used uhual several times and this wasnt the best time.

jarrod R.
Clasificación:

Jason (the area manager) is the freakin man!

JOSEPH S.
Clasificación:

N/A

Charles W.
Clasificación:

El cliente no dejó un comentario.

Terrance P.
Clasificación:

El cliente no dejó un comentario.

TOMMY L.
Clasificación:

The trailer brakes didn't work and the left brake light and left turn signals didnt work. Stopped in GA at a uhaul place to swap trailer. The 800 number representative was no help and tried to charge us an additional $79 dollats to swap the trailer becuase of YOUR defective equip. I finally gave up and keep the damn thing. Last time I'll rent from uhaul even though I've rented several before. Dr Lamb.

Douglas F.
Clasificación:

Excellent service. Discovered an electrical problem with my personal truck but was able to get me on the road safely with the trailer rental.

johnny T.
Clasificación:

El cliente no dejó un comentario.

Cory O.
Clasificación:

Put Jack's on the trailers. An average person can not lift a double axle trailer. Also the business owners are no help. They have a business to run and do not have time to help lift the trailers.

DION M.
Clasificación:

Not a nice establishment- vape shop and head shop. Odd place to rent a U-Haul.

Daniel J.
Clasificación:

Smokey, slow, and luckily I've used the equipment before because they didn't go over anything.

Glenn W.
Clasificación:

El cliente no dejó un comentario.

Tara K.
Clasificación:

The inside was dirty with sticky residue from spilled drinks. The female worker misread the gas hand and charged me an extra $45. When I called to discuss the situation with her, she was very rude and would not listen. Thank goodness I took a photo of the mileage with the gas hand. I contacted customer service, sent the photo, and they refunded my money. Would not recommend this location, but Uhaul customer service was awesome.

carolyn R.
Clasificación:

The person was not regular person for uhaul. Could not get it straight about check in.

Larry R.
Clasificación:

El cliente no dejó un comentario.

TERRY R.
Clasificación:

El cliente no dejó un comentario.

Joshua B.
Clasificación:

Anyone that has moved knows it's exhausting. I overslept on my final reservation date. Someone from discount tobacco outlet called me and was very rude. I explained that I overslept and I was tired. He didn't care and talked to me like trash. I said I was on my way right then. He said not to come. He rented the truck to someone else. Lies. I called actual Uhaul and the person I spoke with was super nice. She re-authorized the truck for me and told me the location charged me a cancel fee of over $50. She reversed that charge. Uhaul has great customer service. The contractors don't care about customers though

Rebecca B.
Clasificación:

I over bought the amount of gas I added but could not get even a partial refund...

Tabatha S.
Clasificación:

The ramp that was on the truck was the wrong ramp. It was a very short and steep ramp. It had to be the ramp that went on the much smaller Uhaul Truck. While loading and unloading furniture we all had to literally sit down all the way on our bottoms due to the ramp being the wrong one. This was very dangerous and could get someone hurt. I wasn't happy at all with this experience.

Ashley M.
Clasificación:

El cliente no dejó un comentario.

Christina C.
Clasificación:

When we got to the location the, location had been changed even though this was the original location for pickup was at the time requested and with the vehicle we needed but they got us taken care of so our issue is not with the location but more the corporate place that adjusted the location for no reason to a place that was unavailable in our time frame for pick up

Crystal B.
Clasificación:

Truck rentals r the best local moving ever

MELISSA B.
Clasificación:

The trailer leaked when it rained and ruined several items.

tammy S.
Clasificación:

N/A

Tammy F.
Clasificación:

The people were rude and verbally abusive toward a disabled person that was at the store .I believe it was kinfolk of the employee. The equipment was extremely dirty .I had to clean the seat and steering wheel before I could drive it and had to clean repeatedly during the trip just so my hands wouldn't be so dirty .The next morning we had to use the front right tire because it was low .Will never use this location again .

Brittney S.
Clasificación:

El cliente no dejó un comentario.

Lorenzo C.
Clasificación:

Maybe when a customer reserves uhaul equipment on line to pick up at a location if they don't have it there maybe it can be transferred to a uhaul location of the customer choosing.

Allen W.
Clasificación:

First the type if business. Second, I was unsure if the people actually done things correctly. However, there was a rep outside when I first inquired ( about 3 days before pickup) which was efficient knowledgeable and helpful. He made my reservations. He did a first class job. Wish the rest of my experience was to that standard.

Danny A.
Clasificación:

El cliente no dejó un comentario.

Renea P.
Clasificación:

El cliente no dejó un comentario.

Ron W.
Clasificación:

Everything was very easy.

MELISSA P.
Clasificación:

The rental was good experience but the service was awful.. Where is should have take us 15mins or so, it took hour or more. Service POOR.

John G.
Clasificación:

The truck was the nastiest truck I have ever driven, I provided pictures upon pick up. It was filthy inside and it rode like a horse and buggy. For the amount of money paid it should have at least been clean. The moving Help situation was another disaster. We had arranged to meet at 12 PM it was 4:14 PM before they finally showed up. The guys were nice enough but far from Professional.

No se han enviado comentarios para esta ubicación.

Volver
arriba