Make it clearer what to do for after hours drop off. I was so involved with my move that day that I didn't pay attention to those details. I was worried as to what to do when I came to drop off the truck, but an off duty employee happened to still be there and helped me.Daniel E.
Customer Reviews for Discount Tire Centers
(Distribuidor de U-Haul del vecindario)
Orange, CA 92867
(On the corner on Tustin St and Chapman Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes a sábado:
10 a. m. - 2 p. m. / 3 p. m. - 5 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The customer service rep at the counter, Jairo, was texting and answering phone calls the whole time I was at the desk waiting for the keys. I had already done early check-in and it still took about 30 minutes to get the truck. When I received the truck the cab had paperwork and trash all over the place. The cargo had a layer of sand and neither the appliance dolly or furniture pads that I had on my reservation. When I asked Jairo he said he doesn't know anything about furniture pads or how to get a dolly. Lastly, even after speaking with uhaul customer service about the issues I was still charged the full amount after having driven less miles than estimated and asking to remove the charge for furniture pads/appliance dolly since they were not received. Honestly, go absolutely anywhere else for a uhaul.Adrian D.
Not charge me for an extra day when I reserved it for two hours. The guy at discount tires was an asshole.Damian M.
The gas tank was below half when I picked it up. I drove 10 miles total and the tank was well above the quarter-tank mark. I was charged for 6 gallons because they said I used a quarter tank of gas. I used 2 gallons at the most. Pretty shady thing to do. I have pictures to prove it so I'll be requesting a refund.CAMERON K.
El cliente no dejó un comentario.JESSICA S.
The truck appeared to be maintained mechanically, but it was not clean. The inside of the windshield was gross and the inside of the truck bed was not clean.TREVOR V.
the truck ran really well and has good brakes. Maybe start with a full tank of gas would be nice, it was only half tank at pick-up. thanksCHRISTOPHER D.
El cliente no dejó un comentario.JAMIE VU N.
please go somewhere else if you want to be treated better. save yourself some time the person who helped us at first was so rude and has poor customer service. when it was time to return the cargo van, the service guy at the counter was rude as well and didnt want to help at all. i would never ever go back to this place or recommend to a friend or family. i wonder why uhaul is still contracting with them. bad people with poor customer service. please go somewhere else if you want to be treated better.Brandon L.
The Firts place they send me was horrible, the guy atender on gas station on Grand Ave, it was very bad aptitude very bad attentive . Please check with others customers before me it was a lady's with the same problem on that day. We resolved the problem but take to much time and we loose a lot time to move my staff. But thank you for you service.VERONICA S.
the cost was way to high wont rent againPeter R.
Customer service was impeccable. Will definitey use again.William Z.
Physically review vehicle with customer during drop off and pick upCRAIG D.
The online/self-serve check in didn't work even after following instructions and changing phone settings as needed. Had to still go into shop for check in.RICHARD S.
El cliente no dejó un comentario.Travis S.
did not use services as the vehicle was pick up by tow truck. but the employees kept harassing me and calling for updates that were already in the computer. if only they took the time to see the notes on file they would have known the vehicle was pick up days prior .Jennifer L.
Car wasnt washed. Had leftover stuff in it. I put more gas in then when I rented it. No reimbursement. Next move I will not use u-Haul. $60 dollars for 2 hours. Not really a good deal. When people are moving they need to save and not deal with these prices. In addition when booking u-Haul I was directed to customer service and I asked what location to confirm. And there was 2 locations on same street. Spent 30 minutes at the wrong location. Then the clerk told me to call the U haul 800 # and spent 20 minutes on hold. Whoever reads this. Its sucked. So I hope your day gets better. Bless up.Zach G.
Relatively quick in and out, both picking up and leaving.Terry C.
The cargo van was really dirty, inside and outside, The back of the truck was a mess, really bad experience.....Victor V.
El cliente no dejó un comentario.larisa D.
Signed up 3 miles from our house, called the night before picking up truck and said we have to pick up truck 45 minutes away, and not until 9:00.I had helpers coming at 8,helpers never showed up, these were moving helpers, had to round up others,cost me 450 dollars, terrible experience.DURAYE T.
Perhaps the gentleman at Discount Tire was not feeling well, but he barely spoke to us. No instructions, nothing. He wore a mask...around his chin. We found our truck by inserting the key and when it fit, we knew that was our truck. The windshield was dirty.Diana Z.
El cliente no dejó un comentario.karley S.
El cliente no dejó un comentario.Jose S.
Probably the worst experience ever. I reserved a 15f and got a 10f what is the point of reserving a truck if you're going to get something else. The manager never called me to follow up.Juan B.
Uhaul staff had his mask untied, well below his nose. I know lots of people don't like the mask mandate - but if customers are required to properly wear a mask, employees should be as well. Was not happy about having to go to another location to pick up the moving pads I had paid for. They should have been ready to go.DAVID F.
El cliente no dejó un comentario.Patrick O.
El cliente no dejó un comentario.Rich S.
El cliente no dejó un comentario.Robert G.
Very Unfriendly representative! Never checked truck to see if it was in good working order. Drove 2 blocks to discover "check engine" light was on. Returned truck and told it was not drivable. Sent us to another location and was treated just as harshly.Monique C.
hand cart had a wobbly wheel and should be removed from service or repairedMICHAEL F.
El cliente no dejó un comentario.Derek J.
El cliente no dejó un comentario.Michael Z.
Mobile check out was very good, just make sure you have a steady internet connection on your phone. I was very impressed with this from mobile service from Uhaul, as it wasn't available last time I rented a truck. Great to see they are progressing technologically.Christopher M.
El cliente no dejó un comentario.Brian L.
The location was a discount tire store, with a couple of UHaul trucks.. The staff was polite, but not versed in rental. They did not have locks for sale, and were unable to answer several of my questions. When I reserved the truck, I reserved it at an official UHaul facility in Placentia, CA.marjorie D.
Sal from On stop that made the reservation was great!!KIMBERLEY G.
El cliente no dejó un comentario.Steven R.
Great service nice guyKaren B.
El cliente no dejó un comentario.JOHN I.
I didn't request this location because I didn't want to drive across town to get the equipment. I requested the one DIRECTLY across the street from me.James B.
Can of truck smelled really bad of body odor from previous renter ! It was so bad we had to air out before driving but it remained the whole rental time. Process to get code for key was difficult. The system kept kicking us out ?Kimberly C.
I don't remember the gentleman's name who helped me, but he was very nice and helpful. It was a fast process in comparison to other locations I have been toMEGAN L.
El cliente no dejó un comentario.Emmalee M.
El cliente no dejó un comentario.NICOLE P.
El cliente no dejó un comentario.BRIAN B.
El cliente no dejó un comentario.Mark F.
El cliente no dejó un comentario.DARREN O.
El cliente no dejó un comentario.FREDERICK MAY C.
El cliente no dejó un comentario.Tony N.
Truck was not ready. It took quite a while to track down the combination of the lock on the back of the truckVic D.
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.SUSAN L.
El cliente no dejó un comentario.Sharon C.
El cliente no dejó un comentario.Peter S.
This location was nice and close to my destination. The staff was very nice and friendly and helpful.Daniel Z.
Explain that &19.99 daily rate plus mileage fees might be a better option based on miles you are driving. I would have chosen that option and saved $50-60. I asked to have contract modified when I dropped off I haul and was told NO. Frustrating. I only drove 33 miles.Steve M.
El cliente no dejó un comentario.Erica S.
El cliente no dejó un comentario.Lisa T.
El cliente no dejó un comentario.Ricardo T.
El cliente no dejó un comentario.Arque R.
El cliente no dejó un comentario.Virginia A.
Easy check out and check-in. Great trucks!Elizabeth B.
El cliente no dejó un comentario.Edith P.
El cliente no dejó un comentario.Philip S.
Great servicebruce K.
El cliente no dejó un comentario.teresa W.
El cliente no dejó un comentario.Jesus D.
El cliente no dejó un comentario.Steve R.
No changes, everything was great.CHARLES K.
I have been over Charged ! I know I prepaid for two days but I returned the truck after 4-5 hrs use and then used the night key drop off box that's same evening- 84364357 . Please review my charges, it may have been just over looked . Mr MinayaEMMANUEL M.
Very convenient location for dropping the truckOrlando C.
All was great.toni D.
So grateful for your help ! Excellent service and made our move simple.beatriz R.
They charged my credit card for equipment that was not used.JERRY M D.
well this people felt like they were doing us a favor taking the truck back the guy at the desk was no friendly it all!! do not like this location please have the same location to returnedJose B.
The service gentleman came out with me to make sure I understood the mobile check-in process and was very kind and helpful.Cliff J.
El cliente no dejó un comentario.Vernon S.
El cliente no dejó un comentario.Hiep P.
El cliente no dejó un comentario.David D.
the service is very fast , the people very friendlyMartin M.
El cliente no dejó un comentario.Peter H.
very straight forward and easy check out.Jim M.
Make sure they go over the windshield wipers and lights but ton location.Connie G.
El cliente no dejó un comentario.Thomas A.
El cliente no dejó un comentario.Adrian S.
Been renting from this location for years. Always quick to take care of business, and professional in delivery.Dwight W.
El cliente no dejó un comentario.heidi B.
El cliente no dejó un comentario.Roy S.
Customer service was the worst , i need someone to contact me .Fernanda A.
El cliente no dejó un comentario.Sandra A.
Easy, professional and Customer service was awesome. I left something in the van and was quickly notified.Betty G.
El cliente no dejó un comentario.Clifford D.
El cliente no dejó un comentario.mercedez G.
Extraordinario servicio al clienteBARRY M.
Darrel was professional and helped me with all that I needed. Thanks to the guys @ Big O Tires and U-Haul on Tustin St in Orange, CA. If I need a truck again...I will go there.Barry L.
The pick up and return process was not clearly outlined when I made the reservation or in subsequent emails that I received. The instructions in the emails I received did not match what I actually had to do.Bruce D.
El cliente no dejó un comentario.James M.
Truck was easy to use. Clean. Ready when promised. Super easy to rent and return at this location. Gentleman who helped me was courteous and efficient.Lynne Z.