Customer Reviews for Discount Storage
(U-Haul Neighborhood Dealer)

322 reviews

5529 Cecelia Dr   New Port Richey, FL 34652

(727) 359-0164

Office Hours

  • Mon-Tue: Closed
  • Wed-Sun: 7 am–4 pm

Services at this Location:

Contact Us

(727) 359-0164

5529 Cecelia Dr
New Port Richey, FL 34652

Services at this Location:

Office Hours

  • Mon-Tue: Closed
  • Wed-Sun: 7 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

paul Swikey 
Rating:
5.0

Very helpful and accommodating

Ricardo Flores 
Rating:
4.0

The location was good and the man was friendly, helpful and knowledgeable about getting the documents etc done correctly. He was smoking when we arrived and he did put his cigarette out but the whole office smelled very smokey and stale.

Martha Cole 
Rating:
5.0

They are fast and efficient! Would recommend! Love the thrift shopping too!

Debra Fisher 
Rating:
5.0

Excellent group of people they were very accommodating got me in and out less than 10 minutes. Definitely would recommend two others. Thank you guys at U-Haul appreciate it.

Robert Bender 
Rating:
5.0

Customer did not leave a comment.

Aleksandr Galkin 
Rating:
5.0

The rental went smoothly. I would rent from them again.

Richard Sampson 
Rating:
5.0

Everything was great and super convenient! Price was reasonable and they were very helpful getting me loaded up and on my way. Will definitely use them again.

Daniel DiGangi 
Rating:
5.0

Customer did not leave a comment.

Heather Sargent 
Rating:
4.0

Place a light inside the trailer.

Michael Monday 
Rating:
3.0

Customer did not leave a comment.

Susan Vance 
Rating:
5.0

Customer did not leave a comment.

paul Swikey 
Rating:
5.0

Customer did not leave a comment.

Raleifoot Chisolm 
Rating:
4.0

Customer did not leave a comment.

RUSSELL SCHUMANN 
Rating:
5.0

Customer did not leave a comment.

angelo lara 
Rating:
1.0

It's a real shit hole of a place. The female employee "clerk" that helped me was nice, but the "business" UHaul is located in was disgusting and I felt it could be an unsafe area considering the guys that were hanging out near by. Bad representation for UHaul. I had requested to pick up the truck in another location, closer to my house and where i had been before (on old 54 Hwy). Disappointed I had to go to this other crappy place.

Sandra Shannon 
Rating:
5.0

Customer did not leave a comment.

THEODORE FRANKS 
Rating:
5.0

Customer did not leave a comment.

Richard Sampson 
Rating:
5.0

I will give this place star review but sadly I won’t go back because they allow smoking inside the store and I am Allergic

Doug Titchmarsh 
Rating:
2.0

Van that I rented needed an oil change, which was clearly marked by the warning on the dash. The van smelled horrific. The mobile check in took almost a half an hour and I had to contact customer service to get it done.

Miranda Bijaczyk 
Rating:
1.0

The check in process was terrible. There was no explanation of what to expect and it was very confusing. The website kept crashing and I would have to start over. Eventually we had to call when dropping off the truck because it kept crashing and finally ended the session without me getting the chance to finish uploading pictures of the truck. We had to call and I had to email in the photos instead. The process was unclear, difficult and time consuming. I would never recommend uhaul.

Catherine Kenney 
Rating:
3.0

Customer did not leave a comment.

Quentin Ussery 
Rating:
5.0

Customer did not leave a comment.

Doran Minehart 
Rating:
5.0

The people were friendly and very helpful, The Uhaul, small trailers are the best available. I will return to Discount Storage the next time I need a trailer.

Patrick Swartz 
Rating:
5.0

Customer did not leave a comment.

Robert Duvernois 
Rating:
4.0

Customer did not leave a comment.

Terrence Mitchell 
Rating:
5.0

Customer did not leave a comment.

Lindsy Gallaugher 
Rating:
5.0

I left my I’d and bank card in the truck and need it back but it was good

Alisha Ward 
Rating:
4.0

No improvement needed. Friendly and helpful staff! Supported my needs and they added to my great experience!

Cynthia Schneider 
Rating:
5.0

Paul was great to work with, he made everything go smooth and easy.

Tony Catrino 
Rating:
5.0

Customer did not leave a comment.

Shayla Hager 
Rating:
4.0

Customer did not leave a comment.

Joshua Becker 
Rating:
4.0

Customer did not leave a comment.

Michael Sprague 
Rating:
5.0

Very nice people, a pleasure to business with

David Losure 
Rating:
4.0

Very friendly and polite.

Stephanie Weiss 
Rating:
5.0

Customer did not leave a comment.

Cheyenne Braithwaite 
Rating:
5.0

very quick and helpful

Linda Henderson 
Rating:
5.0

Customer did not leave a comment.

Martin Danko 
Rating:
3.0

Just picked up a truck can't speak to the actual location but the truck pick up with simple and easy

JEFFREY SPALDING 
Rating:
5.0

Customer did not leave a comment.

James Pickens 
Rating:
5.0

Customer did not leave a comment.

patricia garner 
Rating:
5.0

Customer did not leave a comment.

KENNETH LANIGAN 
Rating:
4.0

Customer did not leave a comment.

Lester Lopshire 
Rating:
5.0

Paul was very easy to communicate with and very accommodating when we needed to extend our reservation for an additional day.

Jessica Cleveland 
Rating:
1.0

Owner left truck keys in wrong lockbox so I was unmasked to pickup the truck and set my move back 12 hours. Had to reschedule moving help

Kenneth Rauld 
Rating:
1.0

We went to a full service uhaul center at 10314 US HWY 19 in Port Richey, Fl 34668 to reserve a 26’ truck, which was on 3 miles from my house. When the day of pickup, I had to go 15 miles away and pass 4 other uhaul centers. The pickup location is a dump! It’s a terrible location. The truck was dirty inside and out. The fuel was not even a quarter tank. I had to put fuel in it just to make it home. I’m very unhappy with my experience with uhaul. Sorry, but this was my experience.. Douglas Hipp

DOUGLAS HIPP 
Rating:
5.0

Superb!!

JANICE MCCRACKEN 
Rating:
5.0

Easy and ready to do business with Paul.

Gladys Schneeberg 
Rating:
5.0

Customer did not leave a comment.

Paul Wescott 
Rating:
5.0

Both were great and accommodating

George Brochu 
Rating:
3.0

Customer did not leave a comment.

David Morter 
Rating:
3.0

The price was high as hell! Also U-Haul should make it a priority for customers to return the rentals to the same town instead of 30 to 40 minutes away

Eliza James 
Rating:
5.0

I am so impressed of how they manage their U-Haul rental trucks. The manager/owner of the place is super reliable, helpful and easy to deal with. The process was easy and quick. The manager showed me every single part of the truck to make sure that I know how to use it and for my safety as well. He let me use the dollies for free of charge. I left my purse inside the truck after I locked it and dropped the key in the mailbox. I called him after office hours and he was able to answer my call. He made sure that my wallet was in the safe place. I got it back the next morning without any issue at all. I have no negative things to say about this place. Highly recommended! I will be using them again next time! Thank you for your help!

Maria Weezorak 
Rating:
3.0

Customer did not leave a comment.

Matthew Lee 
Rating:
5.0

Don't change a thing these people at this location were the best very helpful and very quick with picking truck up and returning with no problems

Edward Burns 
Rating:
4.0

Customer did not leave a comment.

Mary Rutledge 
Rating:
5.0

Customer did not leave a comment.

Larry Jenkins 
Rating:
3.0

Customer did not leave a comment.

Lonnie McClelland 
Rating:
5.0

Customer did not leave a comment.

Chris Rosa 
Rating:
5.0

This place goes above and beyond helping. I had to do a re-rental for a truck because I evacuated for hurricane Ian but it was already reserved for someone else. This place was going to call corporate uhaul for assistance but called the individual that reserved the truck to see if he would let it go since I had evacuated and my current homes garage had flooded that I evacuated to. He got me the same truck so I didn't have to unload since I had no place too. Would recommend anyone come here.

Stephen Leyh 
Rating:
5.0

Paul explained everything for easy understanding. I would recommend this location to anyone.

David Peterson 
Rating:
3.0

Not the typical location, different environment but did the job.

Michael Nastasi 
Rating:
3.0

Small, know one around, just dropped it were i could find a place to park.

Jerry Smith 
Rating:
5.0

Great customer service

James Lowe 
Rating:
5.0

Paul made everything easy for ne he was a great help

David Damelio 
Rating:
5.0

Customer did not leave a comment.

Pat Vonsick 
Rating:
5.0

Customer did not leave a comment.

Tracey Keeney 
Rating:
3.0

Customer did not leave a comment.

Thomas Roessel 
Rating:
5.0

Customer did not leave a comment.

roberto Cruzalvarez 
Rating:
5.0

NA

Derek Stedman 
Rating:
4.0

NONE

Larry Haight 
Rating:
4.0

very satisfied with how all went.

carl king 
Rating:
3.0

Trailer was full of empty used packing boxes

Don Christopher 
Rating:
5.0

Customer did not leave a comment.

Scott Carothers 
Rating:
5.0

Customer did not leave a comment.

Robert Yonkman 
Rating:
5.0

Customer did not leave a comment.

Wendy Wood 
Rating:
2.0

No one there available on return day to return it had to take it to another location Century storage in New Port Richey who went above and beyond to check the trailer back in from me

Mark Hrecko 
Rating:
5.0

Keep up the great service. Thank you

IVAN COSME 
Rating:
5.0

Customer did not leave a comment.

Michael Roush 
Rating:
5.0

Customer did not leave a comment.

Ryan Preston 
Rating:
5.0

The Uhall Team members were very polite, and responsive to all questions..

URIEL QUAILEY 
Rating:
4.0

Customer did not leave a comment.

Abilio Ortiz Hernandez 
Rating:
3.0

Place of pick up changed without phone call notification...(caused schedule of packing, moving to be very behind)... Picked up truck, VERY LOUD MUFFLER, muffler pipes were so rusted that not even connected!!!

Timothy Effland 
Rating:
4.0

Customer did not leave a comment.

URIEL QUAILEY 
Rating:
4.0

Customer did not leave a comment.

Boris Oleksiuk 
Rating:
3.0

Very ghetto location

Brittany Kinney 
Rating:
5.0

Customer did not leave a comment.

WENDY HARPER 
Rating:
1.0

The area is basically an ally with no room to hook up without being in the road. The man helping was rude.

KEVIN JONES 
Rating:
5.0

Very nice owner, very friendly, very informative

RAMONA WILLIAMS 
Rating:
5.0

Everything was perfect. Rental was quick and easy. Very nice people!

RONNIE SHAW 
Rating:
3.0

The office manager for the site was very friendly and helpful.

ROBERT BATTE 
Rating:
5.0

Customer did not leave a comment.

joseph acquaviva 
Rating:
4.0

Customer did not leave a comment.

DAVID JOHN GRAKUL 
Rating:
5.0

Awesome

Eileen DiBrizzi 
Rating:
5.0

Everybody was smoking inside this location. But people were very nice and friendly.

JONATHAN MURIEL RIVERA 
Rating:
5.0

Customer did not leave a comment.

RICHARD GREEN 
Rating:
3.0

Customer did not leave a comment.

Terrence Halvorson 
Rating:
4.0

Customer did not leave a comment.

Ryan Roudebush 
Rating:
5.0

Customer did not leave a comment.

Curtis Nichols 
Rating:
5.0

Customer did not leave a comment.

Rose Lograsso 
No reviews have been submitted for this location.

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