Customer Reviews for Discount Mini Storage
(U-Haul Neighborhood Dealer)

594 reviews

6500 N 56th St   Tampa, FL 33610

(813) 626-0651

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 2 pm - 5 pm
  • Saturday:
    9 am–3 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 11/29/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(813) 626-0651

6500 N 56th St
Tampa, FL 33610

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 2 pm - 5 pm
  • Saturday:
    9 am–3 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 11/29/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Good customer service

Marva Jones 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE BAKER 
Rating:
4.0

Customer did not leave a comment.

Annette Robinson 
Rating:
5.0

Customer did not leave a comment.

Sharon Scott 
Rating:
5.0

Customer did not leave a comment.

Tami Shaffer 
Rating:
5.0

Customer did not leave a comment.

Amanda Burney 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE MCNEIL 
Rating:
5.0

Everything went smoothly. . Without a hitch ! Will rent again without any hesitation. Good job U-haul.

pedro suero 
Rating:
5.0

Amazing customer service, reliable, and very helpful reps.

Edwin Mariano 
Rating:
5.0

Thank you

ramon aquino 
Rating:
1.0

Got charged an expensive bill when I know all the miles I drove cause I drove my car behind the uhaul an I have lojack which can show your location . Probably will never use uhaul again.

krystle popolillo 
Rating:
5.0

You guys are awesome, I wouldn't change a thing🎉🎉🎉🎉✌️

stephine chapman 
Rating:
5.0

Customer did not leave a comment.

ketude charles 
Rating:
5.0

Customer did not leave a comment.

vanessa cartagena 
Rating:
5.0

Tellis and CJ were the reason I returned to that location. They were amazing.

Gigi Rojas 
Rating:
4.0

Customer did not leave a comment.

Venessa Jones 
Rating:
5.0

Thanks

ramon aquino 
Rating:
5.0

Thank you

ramon aquino 
Rating:
5.0

CJ and Tellis were amazing, professional, helpful and great personalities.

GiGi Rojas 
Rating:
5.0

Customer did not leave a comment.

Joseph Owens 
Rating:
5.0

Great & helpful employees. Pleasant and was concerned for my rental. Thank you

Carol Dicanio 
Rating:
5.0

Customer did not leave a comment.

Kenesha Darlington 
Rating:
5.0

Customer did not leave a comment.

quintin holloway 
Rating:
5.0

Customer did not leave a comment.

CARLOS Agudelo 
Rating:
5.0

Service was great! My man Tellis took good care of me. Very professional and a very nice young man. He's going to do great things for your Company.

kelvin howell 
Rating:
5.0

Customer did not leave a comment.

Zharia Smith 
Rating:
4.0

Customer did not leave a comment.

Sharon Evans 
Rating:
5.0

Customer did not leave a comment.

Curtis Canady 
Rating:
4.0

Customer did not leave a comment.

Travia Anderson 
Rating:
5.0

Excellent service, fast process, very professional personnel, accurate gas and mileage reading, and quick in sending the receipt. I wish all U-Haul stores are like this store.

Moosa Yahya 
Rating:
5.0

Look! You UHAUL service was tha Best I will recommend your service to everyone I know . Thank for a Great Job

Lealer Simmons Doe 
Rating:
5.0

Customer did not leave a comment.

Reginald Cox 
Rating:
4.0

Customer did not leave a comment.

Anthony Valino 
Rating:
5.0

Good customer service

Jawad Bayari 
Rating:
5.0

Good

Lisa Diane 
Rating:
5.0

Staff was very helpful and professional

Reginald Cox 
Rating:
5.0

easy 24/7 self rental process. no issues with pick up or return

toria Jackson 
Rating:
5.0

Customer did not leave a comment.

Duval Galite 
Rating:
5.0

Customer did not leave a comment.

Barbara Pagan 
Rating:
5.0

Customer did not leave a comment.

Henry Woestmann 
Rating:
5.0

The customer service was excellent

Bernadette Baker 
Rating:
5.0

Very professional office manager, very nice, clean, and organized office, and very clean truck.

Moosa Yahya 
Rating:
5.0

Office employee was very professional, courteous, and supportive. The truck was well maintained, clean, and was driving smoothly.

Moosa Yahya 
Rating:
1.0

I was not given a receipt and told I will be emailed the receipt and then charged for gas when my gas was over the amount indicated

Naomi Johnson 
Rating:
5.0

Customer did not leave a comment.

Alicia Hutson 
Rating:
5.0

Porque es muy bueno

Julian Hernandez 
Rating:
5.0

I live this location and the staff only location I will rent from

Natasha Wilson 
Rating:
5.0

Marcy is the best and customer service fantastic!!!

Kerry Ann Howard 
Rating:
5.0

Customer did not leave a comment.

Carlos vazquez 
Rating:
5.0

Customer did not leave a comment.

Summer Boyd 
Rating:
4.0

Regarding fuel level, there was a discrepancy and I was charged excess. And they disregarded my issue.

SRIKIRAN VADLA 
Rating:
4.0

Unprofessional didn’t have what I had reserved even though they charged me for it no hospitality for customers

Shawn Flowers 
Rating:
5.0

Customer did not leave a comment.

Stephan Martinez 
Rating:
5.0

Customer did not leave a comment.

edgar robinson 
Rating:
5.0

MARCY WENT ABOVE AND BEYOND THE CALL OF DUTY TO HELP ME WITH UHAULS AND STORAGE UNIT!

Yolanda Jenkins-Hester 
Rating:
5.0

Nothing excellent professional

Eula Brown 
Rating:
5.0

Associate was very friendly and helpful

Traci Torres 
Rating:
5.0

Customer did not leave a comment.

Isaac Helms 
Rating:
5.0

I had an awful pickup experience that caused delays throughout my entire moving weekend, as well as additional charges for movers. I would appreciate someone call me back to discuss this

Alan Ford 
Rating:
5.0

MAKE SURE IF A CUSTOMER IS USING TWO CARDS THAT THEY USE THEM THE RIGHT WAY SO THE CUSTOMER DOESNT END UP WITH A NEGATIVE BALANCE IN ACCOUNT WITH CARD THAT SHOULDNT HAVE BEEN USED. PLUS GET CHARGED! MARCY AT THIS LOCATION WENT ABOVE AND BEYOND. I CALLED ON THE SATURDAY AFTER USING UHAUL TO GET MATTER STRAIGHT. DIDNT HAPPEN! WAS ON HOLD FOR AN HOUR! GUY I TALK TO I JUST TOLD HIM TO GIVE ME NUMBER TO CREDIT CARD PROCESSING AND I WILL CALL MONDAY!

Yolanda Jenkins-Hester 
Rating:
1.0

She was very lazy I was charge for gas that I put back in the van . It’s my fault because she would not go out an check my van and I didn’t take a picture of my fuel . I will never rent from discount storage again. I will tell everyone not to get a rental from here

Louis McGee 
Rating:
2.0

Cargo area had trash and wasn’t swept. Can was very dirty, had ashes in ashtray, cup holders had stuff in the bottom. Pictures didn’t match actual condition of exterior. Airbag warning light was on in the instrument cluster. Have rented several U-Hauls over the years, always a great experience. First time I’ve had issues.

William Carroll 
Rating:
5.0

Customer did not leave a comment.

Damorris Simpson 
Rating:
5.0

Customer did not leave a comment.

Carolyn Gilbert 
Rating:
2.0

Make sure the charge is completed faster

Alexander Rhea 
Rating:
3.0

Customer did not leave a comment.

Paul Belt 
Rating:
5.0

Thank you all for the Wonderful experience

Mincey Christopher 
Rating:
5.0

Customer did not leave a comment.

Audrey Fisher 
Rating:
2.0

The truck had roaches the vehicle was dirty inside and out the maintenance light was on and the driverside mirror was so loose that every time I stopped I had to physically move back in place.

Luis Antonio Rolon 
Rating:
4.0

Customer did not leave a comment.

Fred Turk 
Rating:
1.0

Marcie was the rudest person I’ve ever dealt with I asked a simple question over the phone and all I got was a rude immature response by what they call a “general manager” I will never use their service again due to her.

David Curran 
Rating:
4.0

Customer did not leave a comment.

Michelle Littles 
Rating:
4.0

You can not improve the lady at the desk.

Diana Hardy 
Rating:
1.0

was not told about the drop box for weekend and was told had to wait until Tuesday to return truck because Monday was holiday and they were closed. When I dropped off key was told that I would be refunded for the weekend, but never happened. Was charge for have the weekend and additional $87. Was not happy with service and charges.

Emily Lopez 
Rating:
5.0

Customer did not leave a comment.

Estimable Jean 
Rating:
5.0

Good

robert lewis 
Rating:
5.0

Everything was quick n easy, only thing that I wish was different, gave me truck with 1/4 tank of gas. It’s too difficult to return on 1/4, so I ended up leaving 3/4 of a tank, at least $35 of gas too much n they wouldn’t credit me any money. They should help the customer with that issue

Peter Gunn 
Rating:
4.0

Customer did not leave a comment.

ALLEXIS RHODES 
Rating:
5.0

Customer did not leave a comment.

Eula Brown 
Rating:
3.0

Customer service was not friendly and helpful.

Maurico Moore 
Rating:
2.0

The uhaul was not clean or swept, however I returned it clean and with more gas then I received it and here I am being charged addional fees I will never use this location.

Zsayai wiley 
Rating:
5.0

Customer did not leave a comment.

jennifer Mairel 
Rating:
5.0

Great customer service

Luciana Worth 
Rating:
4.0

Customer did not leave a comment.

Geldo Meus  
Rating:
5.0

Excellent service. Very quick and easy process.

Jeffrey Good 
Rating:
4.0

i believe my bill is inaccurate not only being charged twice to my credit card for $82 something which i will call upon tomorrow ___ not too happyabout that----!!!

sharon bayer jones 
Rating:
5.0

Customer did not leave a comment.

Maria Padgett 
Rating:
4.0

Customer did not leave a comment.

WILLIAM HOLLIDAY 
Rating:
4.0

Customer did not leave a comment.

Denise Solomon 
Rating:
1.0

over charged me was a rip off

david griffith 
Rating:
5.0

It's the best

Gezim Bani 
Rating:
1.0

I reserved the truck two days prior to the day I needed it with U-Haul truck share. When I got to the location I tried to check via the app to get the truck but I got a notification that said their is no equipment assigned to this reservation to please go inside to see the attendant. The attendant told me that the truck was still out and I would have to wait for the truck to return. About an hour later the attendant called me and said that the truck was now ready, so I went inside and the attendant did everything handed me the keys and told me where to put the keys when I return because the location would be closed. After having the truck for a little over an hour I brought it back to the location and placed the keys in the drop hole in the door like I was told by the attendant. When I got home I check the U-Haul app and noticed that I was suppose to do some steps on the app to turn the truck in. I called the location and left a voicemail to let them know that I forgot to do the steps to return the truck via the app. I rented the truck on a Saturday, they were closed that Sunday and on Monday I received a receipt to my email, they charged me for two days and I only had the truck for a little over an hour. The process to return the truck was unclear and I guess I have to be the one to pay for it. I live an hour away form this location but I choose it because I was picking something up for my disabled uncle who lived down the street from this location.

Stephanie Williams 
Rating:
5.0

Customer did not leave a comment.

Andrea Mccloud 
Rating:
5.0

Nothing

chriscatina ellison 
Rating:
2.0

Was charged $15 for gas when I left it at the mark where I was given it at

Marie Charles 
Rating:
5.0

Keep up your outstanding Excellence friendly service all around... deserve the Golden guarantee sealed of approval..

stacie holmes 
Rating:
1.0

Gas level and mileage was wrong. Truck was dirty and attendant was not helpful at all. He just sat at the counter talking on the phone barely paying any attention. Upon return attendant behaved the same. Sucks!

Anderson Vazquez 
Rating:
2.0

The application could be better. It took forever to get an accepted picture. Miscommunication on the return time. Specific should be given before renting also the requirements.

Richard Stewart 
Rating:
1.0

I got charged 7 dollars in gas but I filled the car to get it how it was picked up

Emad Hamouda 
Rating:
4.0

The interior of the truck was a bit dirty and reeked of marijuana.

SCOTT EDMUND HOLT 
No reviews have been submitted for this location.

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