Customer Reviews for Discount Laundry
(Distribuidor de U-Haul del vecindario)

198 comentarios

2552 Leavenworth St   Omaha, NE 68105

(402) 345-0103

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 2 p. m.
  • Sáb.- dom.: 10 a. m. - 3 p. m.
Horario especial
  • 5/16/2022 - 6/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(402) 345-0103

2552 Leavenworth St
Omaha, NE 68105

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 2 p. m.
  • Sáb.- dom.: 10 a. m. - 3 p. m.
Horario especial
  • 5/16/2022 - 6/30/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Charge correctly. Give out accurate information. Donot ignore customer calls .. poor customer service

Brittany T. 
Clasificación:
2.0

Employee was on a personal call and didn't put the phone down! After a few min of waiting, I dangled the keys and she finally said “just let me have them”. I then remembered I had rented an appliance dolly so I went back in to let her know the vehicle was unlocked with a dolly in the back! I took pics of dolly, truck # and license plate to prove I had dropped it off just in case! I wouldn't use this location again!

Patricia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin H. 
Clasificación:
4.0

I reserved 2 dollys and they only had 1.

Julie M. 
Clasificación:
3.0

It's fine if this is the closest and most convenient place to pickup/return a vehicle. Not the most welcoming place after hours / dark so plan accordingly.

Matthew G. 
Clasificación:
3.0

The only thing I didn't like was tht I didn't get confirmation tht they checked the truck the next morning, otherwise everything was good .or how much we was charged.

belinda R. 
Clasificación:
4.0

Dar atencion mas personalizada al entregar el vehiculo para saber el costo finall

everardo G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARBARA C. 
Clasificación:
5.0

There were still few things left over from the last people, but I don't care cuz I just needed to move shit fast.

Timothy C. M. 
Clasificación:
3.0

I couldn't unlock the lock to the back so I couldn't even use the uhaul how I intended to.

Jamie M. 
Clasificación:
5.0

Easy, convenient, and affordable. Thank you!

Kristi K. 
Clasificación:
1.0

The wrong size truck was reserved then when I tried to change it I was told no. Then I had to reserve a second truck at 2:15 when I returned I checked out the same truck that was sitting on the lot earlier that day. Long story short I was forced to wait 4 hrs to pick up a truck that was sitting there collecting dust

JUSTIN C. 
Clasificación:
2.0

Make sure the trucks are locked properly to prevent me the customer from having to tell a homeless men sleeping under moving blankets....

Ryan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew K. 
Clasificación:
2.0

The van was on e when I picked it up and was very loud and wobbly

Jessee L. 
Clasificación:
1.0

No one was at the pick up site to talk to. We had to wait an hour after we were promised someone would be there. Other customers were also waiting. Terrible experience.

GREGORY V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremiah W. 
Clasificación:
1.0

Worst experience of my entire life. I'd LOVE to talk to someone about this.

Jessica J. 
Clasificación:
5.0

The staff at the UHAUL location 2552 Leavenworth, Omaha, Nebraska, were absolutely fantastic. They remedied the mess UHAUL in Lincoln, Nebraska created for me. I would recommend this Omaha location 100%

Amy A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emma J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ali N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

It was not clear how to check in.

Kelli E. 
Clasificación:
5.0

The young lady that waited on me was very nice friendly and very knowledgeable I give her kudos Thanks 🙏🏿 for all u did for me Johnetta Rodriguez

JOHNETTA R. 
Clasificación:
5.0

The only issue was that there was mud on the floor and a candy wrapper. Obviously, the cab had not been cleaned in between users.

Eric E. 
Clasificación:
5.0

I didn't catch her name but the woman who helped us at the location was very helpful and kind. She did a great job.

Evy T. 
Clasificación:
5.0

Thank you for a smooth service. I will certainly continue future business at this location and with UHaul.

Cody Y. 
Clasificación:
1.0

Poor customer service. Dolly not available in truck.

Segewkal Hawaze H. 
Clasificación:
1.0

The whole process of needing verification from two people without any notice of such or the option to do it in advance was way too onerous. All the requirements for taking pics etc, way too many website screens to deal with loading and refreshing etc. would not do an unattended location again As I had to do all the work for the money and was not provided any heads up that it would be so difficult and time consuming

niki M. 
Clasificación:
2.0

Make sure your trucks are locked there was a person who squared in my rental smokes cigarettes in the back and slept and ate food and left all the cigarette ashes and trash in the back of the rental truck.

Cal A. 
Clasificación:
2.0

Was on hold to try to get help for 30 minutes with customer care. Never got through so then I started utilizing the chat feature. Which they were helpful there kind of. Your payment system sucked and I was waiting outside the vehicle for 30 minutes trying to figure out why your system wouldn't Accept a card that had the finances on it to cover the amount. Then today your company keeps trying to charge my card after they've already taken off the whole day and actually charged me the real amount of 4252. Then I called Lynn to ask why they're charging it in the customer care person sucked. Just kept repeating the same exact thing over and over which obviously I wasn't understanding what he was saying so he should have changed how he was wording it instead of saying like I said. Ended up hanging up on him because it was like I was talking to a computer that was helpless

Ryan M. 
Clasificación:
4.0

First of all, once a customer reserve a vehicle you should send a customer a email detailing the steps of check in and check out. Most customer don't want to set up a account for a one time use . A step by step instructions would make it less stressful. I had to have the u-haul/laundry attendant check me in and out. She was awesome.

Christine T C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erin P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrea B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amir F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danyel K. 
Clasificación:
3.0

The staff was really friendly, but the location is super sketchy. I was there at 0700am. People approached me and started to talk badly and rudely to me. These people didn't work there. I was glad that I could pick it up without big issues. I am glad there are cameras, so nothing happened to my car.

Stephan S. 
Clasificación:
2.0

This was the first time I had rented a Uhaul. I booked online, and when I went to pick it up, the staff member working had no idea how to rent out the trucks or how to provide me with the keys. She was so kind however and tried getting in touch with her boss. Once she finally did, the owner said that she would check me in later and I could just take the truck. I was not shown anything about the truck, not told to check anything with the truck, and not given any assistance with what to do upon return. When I took the truck back I did not realize it needed to be refilled with gas, I overlooked that but also it would have been helpful to have a staff member be able to tell me that firsthand. The staff member from earlier was still there and told me to fill it up then return it. I did that, and then when I got home to check about the return policy to make sure that I did everything right, it said that I was supposed to have taken pictures and sent my current location, which again, I had no idea about until I went through the online process. The truck was very helpful but I don't know that I will rent from this location again. The staff member working was great and genuinely seemed like she just had not been fully trained on the process which should be the owner's responsibility.

Eva B. 
Clasificación:
2.0

THe truck was filthy, it smelled like cigerette smoke and I know I was over charged.

Janice H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kylla S. 
Clasificación:
3.0

El cliente no dejó un comentario.

William H. 
Clasificación:
3.0

I'd make sure the customer before hand empty everything out or at least threw away their trash.

Zachary C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Hannah W. 
Clasificación:
2.0

Tire pressure was low when I arrived. Because of that, could not initially take picture of odometer. Just not very clean inside.

Frank B. 
Clasificación:
3.0

The truck smelled like cigarettes, there is broken glass in the back of the truck, and there is cardboard left in the back.

ryan S. 
Clasificación:
2.0

Worst service ever. I was not even told that along with paying for miles, I have to fill the fuel again. And I just drove 23 miles, for which 1.5-gallon fuel is more than enough, but I am charged for 3 gallons. And the cost per gallon is WAY TOO MUCH HIGH, looks like you guys are getting fuel for your vehicles from Mars. I'll never choose u-Haul for any service in the future.

Mohan S. 
Clasificación:
5.0

Excellent. Everything went smoothly. On time and organized. Wouldn't hesitate to rent from this site again.

Paul N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nakeisha E. 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle L. 
Clasificación:
3.0

Their was a problem with my pick up location, when I got their they had no trucks BUT they found me another location that did and hooked me up. So overall no problems.

kelli H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leroy A G. 
Clasificación:
2.0

*Inconvenient Experience* The Customer service was good, however the lady wasn't prepared to get us checked in, in a timely manner when we got there to pick up the 15” truck. She mentioned she had not done a rental in one year, as we waited 40 mins for the system to load and process through our account information. Using the truck was good and clean. After all said and done- we got double charged for 24 hours vs the 8 hours we used. I'm still pending help to get this all credited back.

Marcy L. 
Clasificación:
2.0

It wasn't ready on time. There seemed to be no concern that the truck wasn't ready on time or extremely low on gas.

Nick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donovan M. 
Clasificación:
1.0

the woman up front told me she would not charge me for a dolly because there was already one in the back of the truck, i noticed in my contract i was charged the $7 anyway and i was fine with it, then i get my receipt and i was charged $60 for a “missing dolly” and my contract said i rented 2 dolly'sâ€"WTF. I am super frustrated and when i tried calling the place they said “it's out of our hands now you need to call 1800uhaul” and then that number didn't pick up either. Shitty situation, sketchy location. Will not rent from here again

Malaz E. 
Clasificación:
2.0

Your employee decided to leave work 15 minutes early, so even though I returned the truck before 5 p.m. (when she told me she would be leaving work), I was left leaving the keys with the cleaning lady. VERY poor customer service! Additionally, you have already charged my credit card the $50.?? I actually owed you, and you still have a hold on my account for the $64.00 from Saturday because your employee decided to bill me ahead of time for 25 miles, rather than the 10-12 I told her I would need (ended up being 12 just as I told her). Will drive clear across town if I ever need a U-Haul again to avoid this location.

LISA A. 
Clasificación:
5.0

Great service and location

Danyel K. 
Clasificación:
4.0

El cliente no dejó un comentario.

mark D. 
Clasificación:
3.0

The woman helping me was extremely nice and very helpful. Unfortunately the truck I was given had windshield wipers that didn't work at all and the tires were pretty bald. It was snowing that day so I kept having to get out to wipe off the windows while at red lights or stop signs. Also, due to the old tires, I got stuck for over a half hour in a small 3 inch drift of snow on a street with no incline. I was offered a discount from the woman over the phone which I accepted but it was never applied to my final charges.

Andrew L. 
Clasificación:
3.0

I made my Reservation at Tobacco Road. When I arrived they couldn't rent U-Hauls anymore. There were 3 U-Haul trucks in their parking lot. They were unable to provide a working phone number to find out where to get a truck. They said that U-Haul should have sent me an email to let me know about the change in my reservation. I had to drive 4 extra miles to use the new location. I paid .99 cents per mile. Four bucks. I had to pay my laborer an extra half hour while I chased down my truck reservation. That's another $10 bucks. So, I'd rate my experience quite low. Thank you for asking my opinion. Mark Prusa

Mark P. 
Clasificación:
5.0

it is good place and good service

abdoullah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danyel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danyel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danyel K. 
Clasificación:
5.0

Excellent Place, Great Staff

Danyel K. 
Clasificación:
1.0

Employees claimed system was down and then took photo copies of my drivers license and debit card. When I returned the truck they informed me that my card was declined and I needed to use a different card. I used another card and there are unauthorized charges to my bank account.

casey S. 
Clasificación:
4.0

Very affordable. Very friendly. Very smooth transaction. They were able to get me in and out even though they were having trouble with their system. I would recommend this location to anyone.

Kenta B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohamed S. 
Clasificación:
2.0

The woman who helped me was very nice. There seemed to be a problem with the paperwork or something, and it took too long to check in. The van had moving blankets thrown around in the back, and a piece of the van (a rear reflector or something) was just laying back there and got in the way. It also smelled bad and was very dirty.

Dave K. 
Clasificación:
4.0

El cliente no dejó un comentario.

john B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Devaughn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe C. 
Clasificación:
5.0

Excellent experience and customer service!

Tell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Simone A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
2.0

The location is in a terrible neighborhood with a very high crime rate. Maybe either provide some good lighting and security or make sure customers attempting to drop off rental trucks there are well armed. Also, the after hours return process attempted to charge us over $5,000 for extra mileage. Either make this process usable or just don't do it at all.

tonya C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelyn M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MIKE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danyel K. 
Clasificación:
5.0

Keep up the good service.

Terrence F. 
Clasificación:
5.0

excellent experience and will use this location again for a larger truck

dave C. 
Clasificación:
5.0

She helped us to get the appropriate price when we were being overcharged. She was super nice and amazing!

Garrett W. 
Clasificación:
5.0

The woman who waited on us was absolutely amazing!!! She had some customers in line with complicated requests and she was efficient, friendly, and professional to all of us. She should be commended and deserves a raise or bonus or whatever acknowledgment the company uses to reward outstanding employees. I wish I had written down her name. She was working on Thursday, August 9, 2018 at 9 a.m. at 2522 Leavenworh Street in Omaha.

Margaret H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruby G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather H. 
Clasificación:
3.0

The manager at this site was respectful and helpful.

Suzanne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle B. 
Clasificación:
5.0

super nice. Great Job!

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia M. 
Clasificación:
3.0

Just to note, this location has a smaller parking lot. If I had a bigger uhaul truck or if the business was busier, I would not have felt comfortable parking it. I did all my drop off online.

Ashley J. 
Clasificación:
4.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danyel K. 
No se han enviado comentarios para esta ubicación.

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