Customer Reviews for Discount Furniture & Mattress
(U-Haul Neighborhood Dealer)

Rating:

3.0

I was overcharged

Rating:

5.0

Nothing

Rating:

4.0

It was a nice location! It’s just, the lock was a bit hard to use, since the dials barely turned and were hard to read due to their age/use.

Rating:

5.0

Excellent customer service

Rating:

4.0

Do not let them select a location if the equipment cannot be picked up there. I was redirected to another location, at which time they downgraded my car hauler to a dolly, without telling me. When I found out, I was redirected 20 plus miles away to finally pick up the trailer. That said, the guy at the final location was awesome.

Rating:

5.0

My son dropped the truck off, he said it was fine.

Rating:

5.0

The folks at Discount Furniture and Mattress are always super friendly and helpful. I enjoy doing business with them!

Rating:

5.0

Told me to drop the trailer off in the back but didn’t tell me I needed to checkout the equipment online. Had to call the next day because no one ever acknowledged we returned the trailer.

Rating:

2.0

I specifically asked this location what time they closed so that i did not have to do the return after hours with the online return. When we got there, they apparently closed early for some reason. We then spent an entire hour trying to return the van because the website would not recognize my information. Terrible experience.

Rating:

4.0

The exhaust leaked into the cab. You had to lower the window to stand the smell and keep from passing out. The lock on the chain on the cargo door has no key. I drove 138 miles instead of 180, stated at time of rental.

Rating:

1.0

I tried to cancel my reservation but couldn't do so online. I called the rental place at least an hour prior but the location was closed. I went there at 10 am to cancel, they said uhaul would not allow it. I would be charged $50.00 if I canceled. I chose to pay the $27.00 rental fee and left the trailer there, never used it. Very poor customer service f r om uhaul.Next time, I'll use budget. I have rented many times from this location in the past few years, never a problem until now. If you value me as a customer, you will reverse the rental charge on a trailer I never used. Cliff Poerio

Rating:

5.0

Very helpful and easy parking lot to drop off.

Rating:

1.0

Truck was dirty has cigarette butts everywhere smelled like smoke my furniture smelled like it after using will never use that location again probably ruined some of my stuff back of truck was muddy not clean at all what a waste of money

Rating:

5.0

The service agent was very friendly and helpful. She was very pleasure to work with. I enjoyed my time with her.

Rating:

5.0

NA

Rating:

5.0

Best experience ever

Rating:

5.0

Everything was great thank you for assistant us on our move

Rating:

5.0

The fellows at this facility were very personable,, knowledgeable and professional.

Rating:

4.0

Offer all repeat customers a discount on rental fee

Rating:

5.0

NOTHING!! From ease of renting to the front end, everyone hit the mark! Great group of people running this location. Keep up the good work. No one likes to move, this made it one step closer to better.

Rating:

5.0

The person that assisted me was great. Professional, personable, and friendly.

Rating:

5.0

Make sure the interior lights are working and the signal lights- we had to load the back in the dark and couldn’t see.

Rating:

5.0

Excellent customer service provided at site. Seamless and flawless process and I look forward to renting from this site again. Thank you. Robin

Rating:

1.0

Billed for 30 days only had trailer 2 days

Rating:

5.0

Such nice ppl running this location. Very friendly and just took the rental for us. I highly recommend them!!!!

Rating:

5.0

The truck was pulling hard like the hand brakes were on and it drank a lot of gas but other than that it was great

Rating:

5.0

Everything worked out great. Everyone was very helpful.

Rating:

4.0

Extremely helpful in unloading the trailer from my vehicle.

Rating:

5.0

The truck tail light was broke while I’m getting the truck. The insides of the truck is very unclean and smelt like vomit. Very bad.

Rating:

4.0

My interaction with the employee was exceptional. However, the vehicle was in need of routine maintenance. It is/was flashing warning for oil change needed, wiper fluid needed , and low tire pressure (one tire had 29 PSI & the others were around 60). Having said that, i missed the opportunity to state that when returning the vehicle because the app was slow and cumbersome. I handed my phone over to my son to complete the return and he clicked past those sections without commenting about the warnings. I suspect the renter prior to me did the same. Other than these warnings, I was completely satisfied and will utilize this location again.

Rating:

1.0

We had go to another UHaul originally with the reservation and couldn’t get signal and wasted an hour on hold to get a rep on the line. Then got sent to this UHaul which handed me the keys saying we didn’t check in that truck yet and the truck wasn’t cleaned, and I got charged way to much for gas when we only use half a quarter tank. This experience was unacceptable and delayed our move and those helping me with the move.

Rating:

5.0

Nice customer service

Rating:

5.0

The person checking me in was helpful and friendly. He even found a storage unit key I had left behind.

Rating:

5.0

Agent hooking up trailer to my truck was very helpful.

Rating:

5.0

Patient and explained their function in the process.

Rating:

5.0

Staff was quick in the rental process and answered all of my questions. If I needed to rent anything else I would go there

Rating:

5.0

Excellent customer service

Rating:

5.0

Prompt service.

Rating:

5.0

Bradley is an excellent representative. He is knowledgeable and very helpful.

Rating:

4.0

The personnel were friendly but not overly helpful in the actual drop off of the trailer. When I picked up the trailer, the staff made all of the connections, checked lights, etc. I am experienced in towing a trailer so unhooking was not an issue for me, but for someone who was not familiar, some additional assistance could be helpful.

Rating:

5.0

All was great

Rating:

5.0

kindness is a law you are was so kind

Rating:

5.0

Not much. Justin was exceptionally kind and knowledgeable. I will certainly be back there!

Rating:

5.0

Drop off was a problem. I wanted to change my drop off location so I had to call for straight four hours until I got someone to help switch my drop off location.

Rating:

5.0

I was really satisfied with the entire staff they treated me like a family member from management to customer service if they greet all of there customers the way they treated me i wouldn't change a thing

Rating:

4.0

My original pickup location was changed without my knowledge to this location. Uhaul system was down in both locations even though I had completed all information on line prior to arrival. Mattress Discount did a manual release to speed up getting our truck. Much appreciated.

Rating:

5.0

Nothing to improve on. The check in was very simple and the guys were awesome and funny which makes the experience even better 😂 I brought the truck back and just handed the keys to a wonderful nice lady and got a receipt emailed. I had a WONDERFUL EXPERIENCE! Thank y'all so much for everything! I will definitely be a repeat customer 😊

Rating:

5.0

Maintenance there uhaul

Rating:

5.0

There was a cigarette butt in the cup holder.

Rating:

5.0

Everything was good