Customer Reviews for Discount Cigarettes
(U-Haul Neighborhood Dealer)

274 reviews

3094 Lankford Hwy Unit 103   New Church, VA 23415

(757) 824-3703

Office Hours

  • Mon-Sun: 9 am–4 pm

Services at this Location:

Contact Us

(757) 824-3703

3094 Lankford Hwy Unit 103
New Church, VA 23415

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I was told that i could drop off the rental in the area that i was traveling to and then a location was chosen for me after i'd returned the rental. I was then charged a fee for returning the rental to the wrong location which was about 75 miles south of my destination.

COLIN HOLDEN 
Rating:
5.0

Customer did not leave a comment.

Iesha Collins 
Rating:
5.0

Very good people and fantastic team

Brad Smith 
Rating:
5.0

Customer did not leave a comment.

Zohaib Ijaz 
Rating:
5.0

Customer did not leave a comment.

Mark Hayden 
Rating:
5.0

Customer did not leave a comment.

charles crawford 
Rating:
5.0

Customer did not leave a comment.

Daniel Lotito 
Rating:
4.0

Customer did not leave a comment.

Kurt Ponting 
Rating:
4.0

This location is our go-to UHaul Rental location because we experience excellent service, a friendly smile when we need it and a willingness to work with our schedule. Wade is awesome at customer service which is important to us.

Kenneth Johnson 
Rating:
5.0

Customer did not leave a comment.

Edgar Flores 
Rating:
5.0

Love this guy. Always helpful and friendly

Brian Fowler 
Rating:
5.0

Nothing everything was great.

James Scheuerman 
Rating:
5.0

Very friendly and very easy return.

Ellen Motley 
Rating:
5.0

Post your reviews in store locations

THEOPHILUSLAMONT TOWNSEND 
Rating:
5.0

Customer did not leave a comment.

Andrew Lockwood 
Rating:
5.0

Customer did not leave a comment.

Kathleen Cherrix 
Rating:
5.0

Man was very helpful

Scott Derr 
Rating:
5.0

Customer did not leave a comment.

MARGARET PLASENCIA 
Rating:
5.0

Customer did not leave a comment.

Steven Jones 
Rating:
5.0

Customer did not leave a comment.

Virginia Brock 
Rating:
5.0

My favorite uhaul place to use in VA

Jeff Haycock 
Rating:
5.0

Thank you for your help and kindness

stephen lewis 
Rating:
4.0

Customer did not leave a comment.

Terry Smoot 
Rating:
5.0

Customer did not leave a comment.

Cal Klausner 
Rating:
5.0

Friendly, knowledgeable service. Easy going and helpful. Great experience overall.

Richard Terwilliger 
Rating:
5.0

Customer did not leave a comment.

Kimberly White 
Rating:
5.0

Customer did not leave a comment.

Robert Lukens 
Rating:
5.0

Customer did not leave a comment.

KEMP WILLS 
Rating:
5.0

Customer did not leave a comment.

Brian Fowler 
Rating:
5.0

Customer did not leave a comment.

Robert Lukens 
Rating:
5.0

Perfect service. Thanks!

Benjamin Cavileer 
Rating:
5.0

Easy returns. Friendly.

William Witz 
Rating:
3.0

Customer did not leave a comment.

Katisha Crippen 
Rating:
5.0

Customer did not leave a comment.

Jay Finney 
Rating:
5.0

Customer did not leave a comment.

aron hilton 
Rating:
4.0

Customer did not leave a comment.

Bradford Douglas 
Rating:
5.0

Very friendly

Jeffrey Beall 
Rating:
5.0

Customer did not leave a comment.

calvin cropper 
Rating:
5.0

Customer did not leave a comment.

Christine Vellenga 
Rating:
5.0

Customer did not leave a comment.

Gerald Eyet 
Rating:
5.0

Extremely friendly and pleasant to talk to. Verify all light and everything worked properly before leaving

Dan Gallik 
Rating:
5.0

Nothing, it’s great.

Emma vargo 
Rating:
5.0

Customer did not leave a comment.

billy reed 
Rating:
1.0

It took two days to get my U-Haul which I didn't get I had to settle for a smaller one

Eric Wells 
Rating:
5.0

Customer did not leave a comment.

Dan Young 
Rating:
4.0

Truck n eeded major tune up. Stalled out 8 times at traffic lights.

Neal Marder 
Rating:
4.0

Customer did not leave a comment.

Otis Siggers 
Rating:
5.0

Nothing. Very friendly. Easy drop off. Just pulled up and was immediately attended to. Thanks! Loved the fact you offer 1 way.

carman klassen 
Rating:
5.0

Customer did not leave a comment.

Maksim Nichai 
Rating:
5.0

Customer did not leave a comment.

CRAIG DOULING 
Rating:
5.0

Excellent customer service!!! Very friendly and knowledegable! This is the 2nd tim eI have used this facility - highly recommend it!

Tiara Tracy 
Rating:
5.0

On that unit replace wiper blades

Robert Street 
Rating:
3.0

Bare minimum existence. Big discount tobacco store. I don’t smoke so smell of tobacco irritated me. Very small set up. Clean yes, courteous yes, helpful, not much.

Dan Young 
Rating:
5.0

Customer did not leave a comment.

Bradley Reiter 
Rating:
5.0

Very neat and tidy. The representative was very attentive. The drop off was just that a drop off which took less than 10 minutes to finalize.

HENRICK TOWNSEND 
Rating:
5.0

Customer did not leave a comment.

Urikka Garrison 
Rating:
5.0

Customer did not leave a comment.

Amy Lowe 
Rating:
5.0

This location is fine, but uhaul as a whole is a terrible company, overcharges, had to call multiple times to fix the problem they created. I made a reservation online for a 15ft truck and car dolly, they sent the notification and wouldn’t you know you can’t pick up a car dolly on a weekend with no one there, good job uhaul now we had to waste over an hr staying on the phone with you just to be told to go to a different pick up site for the car dolly. Everyone we spoke to gave different responses to the questions, so I guess uhaul needs to actually train their employees or have a company meeting on policy. I would never go back to uhaul and would expand every other option before giving them money.

Steven King 
Rating:
5.0

Wade was helpful and pleasant.

Maxine Wilson 
Rating:
5.0

Customer did not leave a comment.

David Ross 
Rating:
2.0

It was closed upon arrival Had to wait over an hour for a rude attendant

clifford adams 
Rating:
5.0

I honestly can only say good thing about this location and the gentleman that helped me, will probably be renting another trailer from him this coming week

Wayne Palmateer 
Rating:
3.0

The drop off was long after-hours, so I can't speak much to the location. I was glad I had a friend with me, as I don't think I would have felt comfortable using this on my own late at night. I was grateful to have the opportunity to use the 24/7 drop off service, rather than have to return when the facility was open.

Joni Jacobs 
Rating:
5.0

Awesome customer service.

Lewis Kingsborough 
Rating:
5.0

Customer did not leave a comment.

Chris Bollin 
Rating:
5.0

The gentleman that was working the day we picked up the uhaul was SO nice. He was personable, accommodating and made our day. It was a pleasurable experience and started our moving day off right.

Victoria Overholt 
Rating:
5.0

Customer did not leave a comment.

Robert Murawski 
Rating:
5.0

Gentlemen met us in the parking lot and we were leaving the location of the drop off in less than 10 minutes. Couldn’t have been easier!

RUTH TOWNSEND 
Rating:
5.0

Can I just say how wonderful and helpful the team at Discount Cigarettes was? What a wonderful place to rent from. I don't even smoke but I want to drop in and buy a soda here and there just to visit with these folks again. Highly recommend.

Richard Choquette 
Rating:
5.0

The u haul representative wa very friedly and came right out and helped me unhitch my rental trailer. Thankyou

Steve Taylor 
Rating:
5.0

Customer did not leave a comment.

William Patton 
Rating:
5.0

Customer did not leave a comment.

DAVIDROYCE WATSON 
Rating:
5.0

Personal interaction and accommodations for customers needs

Rita Jensen 
Rating:
5.0

Customer did not leave a comment.

Robert Hallett 
Rating:
2.0

I returned the truck and trailer earlier then expected in hopes of being able to speak to someone. The location was closed but had a sign be back a 2pm. I used the app to continue the return of the equipment. Additionally, parking for U-Haul equipment was very limited.

Joseph Roberts 
Rating:
5.0

Everything was great for me.

danette harmon 
Rating:
5.0

Customer did not leave a comment.

Christopher Hilts 
Rating:
4.0

Customer did not leave a comment.

THOMAS HARPER 
Rating:
5.0

Customer did not leave a comment.

MARYKATHERINE DEMPSEY 
Rating:
5.0

Customer did not leave a comment.

Jennifer Blatnik 
Rating:
3.0

None, the location was very helpful

ROBERT OBANNION 
Rating:
5.0

Customer did not leave a comment.

Kurt Schoenkopf 
Rating:
2.0

Nearly every time I check in and pay online before I pickup a Uhaul product they ask for all of the same information again at the pickup location. Checking in online seems pointless!

Kevin O'Connor 
Rating:
5.0

Customer did not leave a comment.

Jeramey Landers 
Rating:
5.0

Customer did not leave a comment.

Laurie Sasse 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Cogan 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Cogan 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Cogan 
Rating:
5.0

The addition of contactless pick-up is awesome. No waiting or endless paperwork. Just a smartphone and you’re off!

Troy McQueeney 
Rating:
5.0

Customer did not leave a comment.

Timothy Wynne 
Rating:
5.0

Customer did not leave a comment.

Craig Fletcher 
Rating:
5.0

Customer did not leave a comment.

Kirk Knox 
Rating:
4.0

Customer did not leave a comment.

Timothy Wynne 
Rating:
5.0

Customer did not leave a comment.

David Hughes 
Rating:
4.0

Customer did not leave a comment.

Cindy Faith 
Rating:
5.0

I received great customer service. I will look forward to receiving service from this location again in the future.

Milton Heath 
Rating:
5.0

Customer did not leave a comment.

Grethe Christensen 
Rating:
5.0

Nothing. Everything went well.

Charles Greene 
Rating:
5.0

I think the truck had just come in.

Aaron Kane 
Rating:
5.0

Customer did not leave a comment.

john palazzo 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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