Customer Reviews for Discount Auto
(U-Haul Neighborhood Dealer)

Rating:

5.0

The staff are friendly and helpful. Thank you for all your help.

Rating:

3.0

Truck cabin smells bad Truck leaks water

Rating:

5.0

Very professional made whole arrangement simple and a breeze !

Rating:

5.0

The guy running this location was super friendly and helpful.

Rating:

5.0

Remind them to check that they bring the trolley/dolly that they reserved

Rating:

5.0

Nothing needs improvement, great assistance, vehicle was ready and clean.

Rating:

5.0

Great service!

Rating:

1.0

I have been charged $24.00 for gas although I refueled >. Big mistake not taking picture. Locations like this push the customers to Pense (Yellow trucks)

Rating:

5.0

Customer service was superb. There is nothing for me to suggest for improvement.

Rating:

5.0

Hard working agent. Great location

Rating:

1.0

My reservation was for 8am. The uhaul store didn't open until 9am. I have movers waiting at my house at 8 and paid $150/hr for an hour while they sat around and waited The location was great once it opened. Clean, easy, close.

Rating:

5.0

Great location!

Rating:

1.0

The truck stalled and then shut off 10 min after leaving the rental facility. This facility also charged excessive mileage after returning truck. We did an in town move in downtown Oakland but the facility charged us for 50 miles!

Rating:

5.0

Thank you for your service. The agent was very nice and helpful. Anna

Rating:

1.0

Cannot contact this location by phone. They do not follow the published work hours Impolite, they do not care at all

Rating:

5.0

man (wearing a Shell brand beanie both times I saw him) running the deal was super chill; I appreciated it. pick up and drop off were pretty easy peasy. only thing is that directions back to the drop off can be tricky because of the way the streets are one way for a bit. but overall the place is really close to a stop on the 18 so if you don't have a car to use to go pick up your rental car... it works well.

Rating:

2.0

Stop over charging be straight forward with customer in ad bc advance. My price went from $27 to $53. I’m very disappointed. .

Rating:

5.0

WELL RUN BUSINESS.

Rating:

3.0

I rented a 10 foot truck, and on the website it’s advertised as 19.95 for the day, but I learned that there is a lot of hidden fees once you do actually rent it. After I brought the truck back, they asked me if I filled the gas and I said no, but I guess in the contract in really small writing it states that you’re supposed to fill the gas before returning it, so I got charged $30 for that. In total, I ended up paying $125 because of the rental fee, the safeguard fee, the $1.19 per mile fee, and refilling the gas fee. I guess it didn’t make sense to me why they would charge me per mile and then after ask for me to fill the gas tank up. Just know that it’s a lot of false advertising when it says it’s only $19.95 for the truck and you’ll probably end up paying a lot more just due to gas.

Rating:

5.0

Very quick check-out, and check-in. Truck worked fine. I really like this location. The gentleman working is very nice.

Rating:

4.0

Great, friendly customer service.

Rating:

5.0

I think it is good service, no comments for the time being

Rating:

1.0

The location was closed during business hours for the second time.

Rating:

3.0

place was closed on Weds day of our move. No signage. We had question, but place was closed, even at 11:oo am.

Rating:

4.0

Everything went smoothly. Doing mostly everything online definitely makes it faster.

Rating:

5.0

I will not recommend UHAUL to any one. I was rented a faulty cargo van which had the gas line cut. When i went to fill it up with gas before returning it ( after 4 hours) gas leaked all over the gas station and they had to close four pumps untill they could get the gas cleaned up. When I told the U-Haul dealer in person the next day (as they were not open when I returned the car at 3:30 pm ) he apologized and said he would refund me. He only gave me credit for gas ($40) and told me to call the 800 number. I did. No one from the 800 number has returned my call or responded to my claim. It has been 3 .5 weeks. Inexcusable, irresponsible, and very very dangerous!~!!!

Rating:

5.0

Friendly guy. Very helpful..

Rating:

3.0

Promptness. My reservation started at 9 am; however, the gate was closed and no one answered my call when I arrived at my reserved time. At 9:15 am, the employee arrived. By this time, another customer and myself were waiting.

Rating:

5.0

Dash light indicated it needed an oil change when I picked it up. It did beep often, but the truck drove fine. Just a note for the future (something to check before it gets rented again) Thank you

Rating:

3.0

Excellent customer service

Rating:

3.0

I would only recommend as there are not many options in the area but It is very difficult to get your truck in a timely manner as only one prison is manning the station and it’s packed. We did the online registration and arrived early but it took 15-20 minutes to get the truck. Our equipment was clean but they did not have a dolly as ordered.

Rating:

5.0

Excellent service and excellent vehicle thank you guys so much

Rating:

5.0

Owner/ operator was professional, kind and service oriented.

Rating:

1.0

There are no Dollys at this location I was charged for 12 pads but only received 6. The person that was checking out the trucks had a very bad attitude. I wouldn’t return to this location if my life depended on it 640 W Mac Aurther never again. What should have ran me less than $75 to move I ended up spending $130 because I had to go to another company to rent the dollys. The least they could have done was made a call when they saw that I rented a dolly to tell me there was none instead of letting me rent the truck and still didn’t say they were out until it was asked were they already in the truck.

Rating:

4.0

Location was closed during operating hours and no answer when calling office number.

Rating:

2.0

Agent said I caused damage to the roof that already was there. When I showed him a picture I took of the vehicle when I checked it out last week he accused me of taking the picture right now even thought the picture was dated and in a different location in the property

Rating:

3.0

Uhaul app did not work for return, nor did website with Safari. I had to download Chrome before I could get it to work. The UHaul servers seemed to be operating very slowly. This cost me a lot of time and was frustrating.

Rating:

5.0

The entire reservation, check-in and check-out, processes were smooth and efficient. The van was clean and well maintained.

Rating:

3.0

Equipment was clean and the operator was very friendly

Rating:

2.0

The attendant took their lunch from 12-1 and just closed down the location. There was no posting about this closure before hand and no mention of it at pick up time. The location doesn’t allow for a truck to be parked safely outside the gates (which they had closed and locked). When returning the truck I had to wait for an hour in the truck, double parked, for the attendant to arrive after their lunch. I am in full support of a person taking their lunch break. There just needs to be a communication of that and posting of those closing hours or another staff to cover lunch. The truck cab had not been wiped down in quite some time. I ended up cleaning it. Otherwise the truck was fine.

Rating:

5.0

I particularly appreciated how they offered us the free use of a padlock.

Rating:

3.0

Small lot and hard to park big truck.

Rating:

5.0

Easy to pickup, easy to drop off

Rating:

5.0

Attendant working Saturday morning was amazing! So kind, efficient, and competent.

Rating:

5.0

Best customer service and friendliest people.

Rating:

3.0

I put in specific times that included a late drop off & Uhaul connected me to this location & confirmed me. But when I got there the guy refused to let me drop off the van at the time I had already been confirmed for for 2 days... basically he is just worried about it on the street so doesn't let people park & key drop at night even though they could. This created a big headache of additional work for us to change everything around & so this should be made really clear to anyone that this location closes at 8pm & allows no drop offs after!

Rating:

5.0

Everything went well and the manager was very accommodating and understanding. Thank you

Rating:

4.0

This location has very good customer service

Rating:

3.0

The truck was dirty inside and out, the office is really small, no ac, and should do better in customer service. The truck did what I needed, but the experience was that great.

Rating:

1.0

i got charged twice, i would like to get a return on the ammount that was charged wrongly

Rating:

5.0

Perfect

Rating:

3.0

Location is a trailer. Guy on check in was very good. I had a simple rental and all went well. Nobody on site at drop off so just used the drop box. Receipt received within an hour. All good

Rating:

3.0

When I went to pick up the truck, I got the truck late because it was returned late. When I went to drop off the truck, the location was completely closed. I only knew how to drop it off online by talking to some other people who had dropped off their trucks.