Customer Reviews for Discount Auto Sales South
(U-Haul Neighborhood Dealer)

82 reviews

3189 Maricopa Ave   Lake Havasu City, AZ 86406

(928) 846-8646

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(928) 846-8646

3189 Maricopa Ave
Lake Havasu City, AZ 86406

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Location area was not the best. The parking area for the truck was all tore up and under construction. It got the job done

Glenn S. 
Rating:
4.0

Friendly guy. Cares about the customer. No complaints.

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
1.0

It was difficult to locate the office area to complete the contract also the trailer was 2 building down in a dirt field.

James F. 
Rating:
4.0

Uhaul's computerized reservation system and other automated customer service setups need to work better. They should be easy for us to use.

STEPHEN K. 
Rating:
3.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

No entry to the lot, so parked at lot next door.

JAMIE F. 
Rating:
3.0

Customer did not leave a comment.

Terri N. 
Rating:
3.0

Roadside was awesome

JARED T. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

Paul E. 
Rating:
5.0

Very kind and professional location to rent from.Thanks

ALAN W. 
Rating:
4.0

My reservation was changed from 730 to 10 and then the prior rental wasn't returned by my already rescheduled time by uhaul so I had to drive an extra 1.5 hour (3 hr roundtrip) to pickup a smaller trailer. By the time I got it half my day was wasted and uhaul didn't discount or extend me a free day by courtesy at all for my wasted time and inconvenience. Very frustrating.

RENEE R. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

my original pickup location was Wilson Storage on Hwy 95. The man behind the counter was very rude and NO help at all. He informed me he didn't have me in his system and pretty much dismissed me. I asked for Uhaul phone number & without any concern at all he told me to try 1800uhaul..if Derek at the location I picked up at wasn't so helpful I never would use Uhaul for anything ever again.

DEBORAH M. 
Rating:
3.0

Customer did not leave a comment.

Dominic M. 
Rating:
5.0

We dropped off after hours

Michael F. 
Rating:
3.0

Clean up vehicles before renting. The windows in our rental had to be cleaned inside and out and the grill was loaded with bugs. On a positive note the truck ran great.

DAVID N. 
Rating:
1.0

U owe me $55

KIM T. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE MARIA E. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
4.0

Redirected to this location and charged mileage. Also turned in Thursday and charged for Friday.

SUZAN W. 
Rating:
5.0

Very accommodating

Robert P. 
Rating:
3.0

The drop off location was closed, we were sent to the farthest away location to drop off the Uhaul in Lake Havasu City. I was asked to drop it off initially 59 miles out of my way, I changed the location to 40 miles away. The people on the phone to change the location were very nice but I had to make the effort to make it work better for me.

Janet M. 
Rating:
5.0

Everything was ready & my needs were met for my delivery. Was done & back within 2 hours.

susan S. 
Rating:
5.0

Customer did not leave a comment.

garrett K. 
Rating:
5.0

Customer did not leave a comment.

Mac A. 
Rating:
4.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

Kristen M. 
Rating:
5.0

all went well

Christina C. 
Rating:
5.0

Nothing keep doing what your doing, everything was excellent

Dan C. 
Rating:
5.0

It was all 😌 very happy!

bob U. 
Rating:
3.0

Customer did not leave a comment.

TERRY S. 
Rating:
4.0

Customer did not leave a comment.

Terri B. 
Rating:
4.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

sharon F. 
Rating:
2.0

Truck was very dirty on the outside. I had to stop at a service station to wash the windshield. After the loaders we paid to load the truck were done with the load(150.00 hr) the rear door would not come down due to the cables on the retractor on both side came unpaved not allowing the door to close. After 45 min with the help of the loadrs(150.00hr) we got the door down. Not sure if I would use Uhaul in the future. I ask at return for some sort of compensation. Didn't happen.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Todd V. 
Rating:
5.0

very smooth ride

John J. 
Rating:
2.0

Hard to find because it is a car lot. No room for rental trucks and difficult access.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Chuck J. 
Rating:
2.0

Had to wait for the guy to take stickers off a car for some reason didn't really help me out with my paperwork told me to just drop it off and leave don't know if I got the extra day taken off or not was not happy

edward C. 
Rating:
4.0

The hitch on the cargo trailer needs some sort of jack system to lift it up when hooking up or taking off. I have had to lift it onto the ball 4 times as there was no one to help me it is really heavy

Joe B. 
Rating:
4.0

This is a used car dealer. The place is crowded with cars, but drop off was quick and easy.

Stephen K. 
Rating:
1.0

No room in the lot to drop the trailer off, was told by the guy there to drop it off in the driveway. Was hard to get my truck out of there after that. I rented the trailer on a Friday, and returned it on Saturday even though I have until Sunday to return it. He didn't do the paperwork until Monday and then I was charged an extra day. I called to have him fix it, but he had no idea what he is doing. He thinks that I rented the trailer from him and he charged one day rental. I rented it in California and paid the full amount ahead of time, so he ends up charging me an extra day, and he told me to call corporate and then hung up on me.

EDWARD U. 
Rating:
5.0

Customer did not leave a comment.

edna D. 
Rating:
5.0

Everything is good there

Rafael I. 
Rating:
1.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

mike D. 
Rating:
5.0

Customer did not leave a comment.

Kory D. 
Rating:
1.0

Customer did not leave a comment.

jon L. 
Rating:
1.0

My truck was dropped off Monday, a day early as I paid for an extra day, Tuesday. After calling customer service the place I dropped it off lied about the day I brought it. I will be calling again I'm the morning only to wait another 20 minutes to get through to somebody. This poor experience is anything but COVID related, this is just a total lack of customer service concern. Thanks for a terrible experience.

BRYAN ELLIOT W. 
Rating:
3.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Should clean the windshield & mirrors

edward R. 
Rating:
3.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Stacy T. 
Rating:
3.0

I ordered 12 blankets and this location had none. I had to use my own linens to wrap and protect my furniture. Also no boxes but that's okay. I discovered Wal Mart sells them at 1/3 the price and same quality.

Douglas W. 
Rating:
3.0

First, we originally rented the truck out of Blythe. I was contactedthe day before to tell me that they did t ha e the equipment there. The person in Lake Havasu who helped us didn't know what he was doing. He ended up calling someone to walk him through the transaction.

Laura B. 
Rating:
3.0

The place is a car dealer. The attendant spent his time on the phone, I had to lift the trailer off my car. Won't use them again.

William W. 
Rating:
5.0

Customer did not leave a comment.

Ken P. 
Rating:
5.0

Thanks ! Awesome service! Thank you and the dealer was Awesome!

Robert T. 
Rating:
3.0

Customer did not leave a comment.

Lou S. 
Rating:
3.0

reimburse me for truck and all damages to my property and broken personal property and air flight that had to be changed and for the aggravation we went through with your so called professional movers.

Linda D. 
Rating:
2.0

I turned my truck into John. He never did an inventory or checked mileage. Called me an hour later and said blankets were missing. I told him they were in the bed and he said no. I said they were folded and in the "mother's attic" portion. He then checked again and admitted he hadn't fully opened up the roll door. He then gave me the wrong info for contacting U Haul to refund unused boxes. Could not be any more lazy.

Rick C. 
Rating:
5.0

Customer did not leave a comment.

Vincent Y. 
Rating:
2.0

Too Crowded! Agent was not helpful and did not know anything about how the equipment worked.

dan S. 
Rating:
3.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

kyle I. 
Rating:
5.0

Customer did not leave a comment.

christopher H. 
Rating:
3.0

I had ordered 10 furniture pads to be with included with the truck rental but they were not provided. I called into the 800 number and they noted it on my reservation, but I have not seen any refund.

Del W. 
Rating:
5.0

Customer did not leave a comment.

Francis M. 
Rating:
1.0

They did not know anything about our reservation. Did not have our trailer ready. U-Haul text me and called me about my reservation and still no one at the location knew about the reservation. I would not recommend U-Haul.

caitlyn S. 
Rating:
2.0

Truck was filthy and I had to clean it before I could load it. Staff were friendly but seemed to have a lack of experience and had not checked the truck before I did.

larry H. 
Rating:
5.0

Customer did not leave a comment.

Drew G. 
Rating:
2.0

The internet's price was half what I had to pay. The surge brakes on the trailer didn't work. Was very very in safe to use. Not happy at all with Uhaul. The company that rented it to did a fair job.

Scott Wesley G. 
Rating:
5.0

All went well.

Francis M. 
Rating:
5.0

Excellent customer service!

Kelly S. 
Rating:
4.0

Make sure that there's a means of communication on Sundays

david S. 
No reviews have been submitted for this location.

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