Customer Reviews for Discount Auto Parts & Glass
(U-Haul Neighborhood Dealer)

327 reviews

120 S Broadway   Monte Vista, CO 81144

(719) 852-5226

Office Hours

  • Mon-Fri: 7 am–5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(719) 852-5226

120 S Broadway
Monte Vista, CO 81144

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–5:30 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Harry Montoya 
Rating:
4.0

We dropped off on a Sunday, when they were closed

michelle montoya 
Rating:
1.0

Very poor customer service.

James Jantzen 
Rating:
5.0

Customer did not leave a comment.

Janet Hendrix 
Rating:
4.0

Customer did not leave a comment.

Richard Gainer 
Rating:
5.0

Keep on top of your employees to keep doing a great job!

Frederick Medina 
Rating:
5.0

Thanks for your help!!

Jennifer Plucinski 
Rating:
5.0

Great service

Thomas Hipsher 
Rating:
4.0

Customer did not leave a comment.

Kerry Adams 
Rating:
5.0

Paul, is very professional and do a lot of business with him. Paul runs his business tight.

Ivan Garcia 
Rating:
3.0

I drove to Alamosa, why couldn't I drop off in Alamosa instead of having to make a 34 mile round trip?

bob swanson 
Rating:
4.0

Customer did not leave a comment.

John Bryan 
Rating:
5.0

Customer did not leave a comment.

Carol Bear 
Rating:
4.0

I was charged for 231 extra miles when I turned the truck in. I was told when I rented a truck that they would give me an extra 231 miles because of difficulty I was having and getting the truck rented.

Mark Jenkins 
Rating:
5.0

Customer did not leave a comment.

Beatrice Casados 
Rating:
5.0

Customer did not leave a comment.

Charles Chevallier 
Rating:
5.0

Nothing

Terrence Milligan 
Rating:
5.0

Customer did not leave a comment.

LARRY LARSEN 
Rating:
5.0

Customer did not leave a comment.

manuel martinez 
Rating:
3.0

Customer did not leave a comment.

Naomi Piper 
Rating:
3.0

Customer did not leave a comment.

Trudy Silverman 
Rating:
5.0

I would like my $15 for returning it clean.

VALORIE VILLALPANDO 
Rating:
5.0

Customer did not leave a comment.

Brandon Schofield 
Rating:
4.0

Customer did not leave a comment.

Laura Cooper 
Rating:
5.0

Customer did not leave a comment.

Robert Williamson 
Rating:
5.0

Customer did not leave a comment.

Elijah Miera 
Rating:
5.0

Customer did not leave a comment.

THOMAS HIPSHER 
Rating:
5.0

Customer did not leave a comment.

sebastian steffens 
Rating:
4.0

The rental was all good until I started having transmission issues with the truck that was pulling the U-Haul trailer. I was desperate to drop the trailer off at any nearby U-Haul dealer but after many calls to U-Haul I was denied that option and was required to tow it 400 more miles on a transmission that was overheating. I was willing to pay a penalty to be able to drop it off somewhere different than my original planned point, but I was not allowed by U-haul. :(

jason davis 
Rating:
5.0

We were in a bind and needed to rent unexpectedly that morning. Luckily they had a truck for us (with a dolly!) and it was ready within minutes. Excellent experience.

APRIL KELHER 
Rating:
5.0

Customer did not leave a comment.

Brian Flynn 
Rating:
4.0

The after hours drop off procedure was cumbersome and could not be completed. I tried the phone process and it prompted to send an otp which requires getting out of the app to get the otp and then you have to start over. I used my laptop from home and it was also difficult and failed to complete because it didn't like the pictures I took of the trailer to show it was clean. I will avoid any uhaul after hours drop-offs as a result

Brian Carroll 
Rating:
2.0

The 5' x 8' trailer was dropped off Saturday, 03 December, 2022, which was two days early, in Hooper, CO, at 11705 St. CO 17. I don't know how there was a " miscommunication", nor do I know why the trailer was not checked in immediately.

GLORIA BURNETT 
Rating:
3.0

Customer did not leave a comment.

Clayton Loman 
Rating:
5.0

Have more sizes available Lower cost (all are at the same rate locally, not this dealer’s fault)

Kerry Adams 
Rating:
3.0

Customer did not leave a comment.

THOMAS HIPSHER 
Rating:
5.0

The people at this location are always good to work with.

Tim Wall 
Rating:
4.0

Customer did not leave a comment.

Alan Bagwell 
Rating:
3.0

Wasn't able to find correct city of my destination, which caused an initial drop off location that was very inconvenient. Uhaul customer service/scheduling was able to reschedule my drop off location to the requested location closest to my destination, but only because the unit wasn't on hold for someone else. Glad that was adjusted. If not, it would have been a real inconvenience, especially since I had appointments set day of return.

Carole Marie 
Rating:
5.0

Customer did not leave a comment.

Hellen Miller 
Rating:
5.0

Nobody was at the drop of place when we return equipment but was able to call and speak with someone about the return process before we brought it back. Everyone was gone home when we return equipment. They were very nice on the phone.

donna carter 
Rating:
5.0

Fast, courteous, friendly and helpful. These guys worked like the pickup location, very professional.

Todd Givens 
Rating:
4.0

Customer did not leave a comment.

Earl Gallaway 
Rating:
2.0

The customer service representative was rude throughout the transaction, however the guy that attached the car tow was nice, friendly and did a great job.

Sandra Santa Cruz 
Rating:
5.0

Super helpful

Juan Armenta 
Rating:
5.0

Customer did not leave a comment.

jon collins 
Rating:
5.0

Customer did not leave a comment.

Desirae Parker 
Rating:
5.0

Nice to deal with a competent Uhaul dealer!

Leila Hirtler 
Rating:
4.0

Customer did not leave a comment.

DAVID BARBOSA 
Rating:
5.0

Customer did not leave a comment.

Joseph Malina 
Rating:
4.0

Very professional. Good customer service

JOANN TRUJILLO 
Rating:
5.0

Customer did not leave a comment.

Daniel Dallas 
Rating:
5.0

Customer did not leave a comment.

adam lopez 
Rating:
5.0

Customer did not leave a comment.

Kathleen Lewis 
Rating:
5.0

After I left my $230 sunglasses in the cab of the 15 ft truck I rented. I received a call with in 20 minutes after the return inspection. So I really appreciate staff at Discount Auto Glass.

Jeffrey Youngbird 
Rating:
1.0

Customer service rep was rude, and didn’t unlock business door until an hour late.

Billy Johnson 
Rating:
3.0

The tires on the tow dolly weren't good at all. We drove 500 miles and we are lucky my husband caught them before it popped.

Benjamin Beebe 
Rating:
5.0

They were prompt, efficient, professional and personable. Great experience overall.

Kathleen Lewis 
Rating:
3.0

Don't change pick up and drop odd locations constantly.

Zachary Lang 
Rating:
5.0

Customer did not leave a comment.

Curtis Maddox 
Rating:
5.0

Customer did not leave a comment.

Tom Jenks 
Rating:
3.0

Lower rates! Overly prices

Thomas Stover 
Rating:
1.0

Worst experience ever. The 10' truck is only about 6 ft tall. I could barely fit a king mattress in it. The gas tanks get siphoned at this location and the customers wind up paying for it, according to the manager. They over charge for everything and you don't get your difference back for 3-5 business days. Uhaul in Monte Vista is terrible.

Ashley Matthews 
Rating:
3.0

I was upset that nobody knew how to get my deposit back . I still haven't received it and I did everything as planned.

Dave Gallegos 
Rating:
5.0

Customer did not leave a comment.

Amie Martinez 
Rating:
5.0

Customer did not leave a comment.

Jamie Trujillo 
Rating:
5.0

Customer did not leave a comment.

MARY ANN JONES 
Rating:
5.0

Quick. Efficient rental.

JOHN STITES 
Rating:
5.0

It was a good experience. Overall I was very happy with the service and the experience. Thank you DAP is great!!

ROBERT VANCE 
Rating:
5.0

Customer did not leave a comment.

TARAH GALLEGOS 
Rating:
3.0

Great experience

Johnathan Garcia 
Rating:
3.0

Customer did not leave a comment.

JOHN PARRIS 
Rating:
5.0

Customer did not leave a comment.

Dylan Ledford 
Rating:
5.0

Customer did not leave a comment.

SHERRY BRANECKY 
Rating:
5.0

Customer did not leave a comment.

Mark Farley 
Rating:
3.0

Dropped off after hours.

David Hawley 
Rating:
5.0

Very helpful staff. I recommend Discount Auto Parts & Glass.

Michael Ballinger 
Rating:
4.0

Customer did not leave a comment.

Robert Hauter 
Rating:
3.0

Customer did not leave a comment.

DONALD KANEN 
Rating:
5.0

Although the customer service was excellent in person and by phone. The equipment was not in good work shape. We had to call for maintenance in the middle of our trip and the ride to and from was loud, rough and dangerous. All are aware and hopefully the truck will be pulled off the road to be fixed.

CHARLENE WARE 
Rating:
3.0

Customer did not leave a comment.

Elaine Garcia 
Rating:
5.0

Clean the equipment and make sure all of the lights work.

ALAN BAGWELL 
Rating:
2.0

They tried to threaten me out of renting the truck, stating that I had to have it back before they close, or I would be charged double.

JENNIFER JENKINS 
Rating:
5.0

Customer did not leave a comment.

Kimberly Burns 
Rating:
5.0

Excellent customer service and overall advice on the experience of renting a trailer.

michael wisdom 
Rating:
3.0

I was a little late getting the truck and owner was calling me leaving messages that felt very harassing.

SCOTT WHITE 
Rating:
2.0

Customer did not leave a comment.

TODD NEAL 
Rating:
4.0

Told service worker about air conditioner problem. While he was checking the truck in, he said he couldn't believe that this truck was sent on such a long trip. It was old and should have been for local use only. If you have an alternative moving company, use it!

Kathy Brodie 
Rating:
4.0

First time with the check-in app. Worked great.

EDWARD CROWTHER 
Rating:
5.0

Customer did not leave a comment.

KIERA GIBBONS 
Rating:
5.0

Customer did not leave a comment.

ROBERT DEACON 
Rating:
5.0

Paul Salazar was very helpful, kind and went out of his way to make our experience positive. He came out and helped us during a snow storm. I would recommend this location to everyone.

Angelina Davis 
Rating:
5.0

Customer did not leave a comment.

Jason Davis 
Rating:
5.0

Customer did not leave a comment.

dorman diller 
Rating:
5.0

Customer did not leave a comment.

RUE SNELL 
Rating:
3.0

Make sure the tires don’t have a nail prior to pickup...

Travis Harvey 
Rating:
3.0

Customer did not leave a comment.

Gary Penington 
Rating:
5.0

Great customer service

Andrea Spencer 
Rating:
2.0

Customer did not leave a comment.

Yancey Levis 
Rating:
4.0

Customer did not leave a comment.

Elliott Corum 
No reviews have been submitted for this location.

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