The owner or worker (not sure of his position) was VERY rude and hateful towards me. He made us stand outside of the building in the heat . He spoke to myself and mother like we were children . Kept threatening if the U-Haul wasn't clean he would charge us a lot of money . Which was understandable,but it was the way he spoke to us . He wasn't friendly at all . And his customer service skills were horrible . I wouldn't dare recommend anyone to this location . I'll never rent from them again !Janaye F.
Customer Reviews for Dirty Donhe Doesit Custom
(Distribuidor de U-Haul del vecindario)
Smyrna, TN 37167
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 5:30 p. m.
- Sáb.: 10 a. m. - 1 p. m.
- Dom.: cerrado
- 5/30/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I would not recommend this location to anyone. If there were a 0 star he would have received. We had wanted to drop the auto transport off so we can go unload their hours said open at 9 on that Friday. We were there. He was not. We called the number on the door and he was like no one is there you will have to take it somewhere else. I told him we have to return there or we get charged if it goes somewhere else. He did not care. We ended up calling our moving company that was amazing and he came over and helped us. Now that is customer service. When we returned the truck before 10 am on Saturday there is no where to park a 26ft truck. We parked it the best way we could. I couldn't do the online return I did speak with Lorraine in customer service she said we would not be charged the 20.00 however we were charged that. She was wonderful and said to advise if we did get charged as she put notes in file I think we deserve some sort of compensation as moving enough is stressful and we do not need the attitude or the laziness of an employees who is not there. After reading other reviews for this location it seems as if this is an ongoing problem that may need handled.Diane M.
Overall, an OK experience. The equipment was ready except for my moving pads. The check in process was delayed due to a change in drivers license. UHaul doesn't understand that TN retains your previous states license and does. It accept a paper license image. And of course, there's no one attending this location to assist. Fortunately, a manager was able to â€œblessâ€ the exception. 30 minute delay in checking in.David L.
El cliente no dejó un comentario.Dawn H.
They did not have the truck I was supposed to pick up there and was told by another location that it would be there after I got there to pick up the truck that was supposed to be there I had to change from one card holder to another to get a rental! And it probably wasn't that dealers fault!Gloria H.
The location was closed at pickup, which shortened the allotted rental time. I was also charged an after hours service fee for a manual return after the U-Haul app did not work.Charles F.
Had to wait 25-30 minutes for someone to show up in house slippers, even though it said the location was open. Was charged $25 for a straw and toenail clippers that were already in the truck, but smart guy didn't know I had pictures. Don't ever go here, there are plenty that will try to get over, and this guy definitely is looking to make a buck.TERRENCE W.
Almost 30 days later and they just now sent a invoice claiming that I owe 203 . Creating a new invoice this morning then without contacting me tried to charge my card with no authorization .DUSTIN D.
El cliente no dejó un comentario.Matthew F.
I waited over an hour past my scheduled pick up time for the location to open. No one ever showed. I was able to get a lock box code for a key (not the truck I reserved) over the phone via UHAUL customer service. This smaller truck caused me to make more trips, costing me more in the long run. The truck had low tire pressure at pickup, was covered in dog hair, and smelt like cigarettes. I have rented from UHAUL several times, I will never return to this location. I didn't get the truck I requested (which was in the lot but key wasn't accessible with no one on site), the truck was filthy, and I paid more than I should have due to extra milage.Nicole B.
El cliente no dejó un comentario.Sameh K.
El cliente no dejó un comentario.VERONICA M.
The gentleman who helped me was rude.Avianna E.
Nobody there. I completed the online rental and took the trailer.Richard F.
El cliente no dejó un comentario.Phillip W.
I was charged for damages on a plastic tail gate guard that was scratched. Guard emplying it is a protective covering that takes damage rather than the truck it's self taking damage, aka a bed liner. No additional contact was given just a random charge to my account with an emailed receipt. Very unprofessional.Christopher B.
We dropped the truck off on time using mobile drop off, which we've done before with no issues, then got a notice 2hrs later that we're being charged a late fee and because it was a holiday, they were closed so there was no one to talk to. I have screenshots of the verification code being sent to me before the cut off time.Tanesia G.
The truck that was first assigned was not there no one was in the office to help, after contacting support the truck number was changed but we had no keys, finally after 30 mins of trying to figure out what to do a U-Haul guy comes out and takes 15 mins to find the reservation. My rental place was changed 4 times even after it was confirmed U-Haul please try and stick with one location it make it easierBenjamin D.
El cliente no dejó un comentario.Lamthoun P.
El cliente no dejó un comentario.NATHEER R.
El cliente no dejó un comentario.yaszmin R.
El cliente no dejó un comentario.Austin F.
El cliente no dejó un comentario.ALICIA E.