Remove the phone pick up and return to using real people to check trucks in and out!!! Too many variables when relying on cell phone reception in rural areas!!! And get the breaks checked on the truck I drove before it goes out again!!! I was on the phone for a total of 4 hrs trying to set the pick up up. 1 hr in the morn and 3 hrs when I went to pick it up, most of the time on 3 holds! One time getting cut off and having to start all over!!! My pick up time was for 6:30pm. I didn't drive away with the truck till 9:32 pm!!! Totally ridiculous!!! I'll NEVER use U-Haul again!!!!STEPHEN S.
Customer Reviews for Dirty Deeds Garage LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.SAMANTHA R.
I had to clean off the snow from both the truck and the trailer. Then I had to hook everything up by myself. That includes driving the car onto the trailer and strapping it down. Something you should have help with especially for someone who has never done it.Richard M.
I don't see any improvements needed. They are friendly, informative and their prices are very good. I will and have already recommended them to family and friendsJoan G.
El cliente no dejó un comentario.Lyric and Christ S.
Parking lot not cleared of snow, unsure of where to park. Closed on weekends so no one to ask, had to guess. Otherwise it was fine.alex B.
When a pick up reservation is made, be there for that time, open sign on, computer ready to go, truck with a full tank if that is supposed to be proper policy.Jeffery B.
when long haul journey is called for, need ones with cruise control.Jeffery B.
El cliente no dejó un comentario.Thomas S.
No improvements needed. Fantastic family-owned friendly business. This location has their act together so well they can teach all the rest of the U-Haul dealers how to do it.CURTIS P.
I rented a 26 foot truck, and they never left me the key to my truck. There was a key in the lockbox, but not to a 26 foot truck. I called U-Haul and they had me take a key to a 20 foot truck instead. This resulted in having to find someone with a trailer, and others with pickup trucks because my belongings did not all fit in the 20 foot truck. Unfortunately, because of the key to the 26 foot truck not being there, the night before, and the morning of my move we were scrambling! I moved 45 minutes away, and my â€œmanpowerâ€ was not able to take the time for two trips. Very disappointed!Coreen R.
Did not have the 2 dollys i paid for. Charged for after hours even though it was in my hours scheduled and told i would not be charged. Charged cleaning fee truck was swept and wiped down and in better condition than when it was picked up. Defintely would not recommend this location for anyone. Never had these issues at any other rental locations.MATTHEW G.
El cliente no dejó un comentario.Steven B.
Cell phone reception poor, trouble downloading picturesRandy R.
Improve the computer system to be more flexible in entering data during check-in.Jeffrey A.
El cliente no dejó un comentario.Debra K.
My husband dropped off and didn't have any problems.Carissa E.
El cliente no dejó un comentario.Jeri L.
El cliente no dejó un comentario.Dave W.
El cliente no dejó un comentario.Emily P.
Good JobGLEN K.
Very professional and was quick to get me on my way.Daniel Z.
It took 1.5 hours to get my rental then when I dropped it off it took me an hour to access . Then I spent another 40-50 min on the phone. It's crazy how much time was waisted of mine. The storage unit facility has been let go. Just a mess.Pete K.
El cliente no dejó un comentario.Derek R.
Super simple and convenientMatthew S.
Everyone there was super nice and helped us get a plug adapter for the trailer.Elena M.
Dropped the truck off after hours at about 830pm put the key in the key drop off box. Truck was locked up clean and ready to go. I called the next morning to make sure everything was good the guy asked if I checked it in and I stated I didnt really understand the process but he seemed unwilling to help so I went back on the website and then called the 800 number and the customer service lady helped me through it. Now I see I have been charged by dirty deeds for cleaning which was totally unnecessary and an "after hours" rate on top of that. So unfortunately my experience this time wasnt good and I've used uhaul a bunch of times through the years.Jeremiah A.
El cliente no dejó un comentario.Gary K.
No one was there .Kristen M.
things went rather smooth, even though, I thought this piece was paid for when we placed the order but I had to go back to my bank, withdrawal money, go back and get the part. sorry for the lateness, been unpacking waiting for us to get internet out hereKyle K.
El cliente no dejó un comentario.casey S.
Very nice people working there. Very very very nice !!!!!?????????suszanne W.
I could not pick up during working hours so it was so hard to pick it up your customer service is not great. I would not recommend uhaul to anyonekim L.
After being told to drop the truck off here, and providing all the pictures requested showing the condition and location of the truck, I was still charged 2 fees. I was charged a cleaning fee for a clean truck and I was charged an after hours service fee. Why?!?! No one ever helped me. I dropped it off and put the keys in the drop box.Erik W.
It is very heavy to lift up to attach to the trailer hitch. They needed to bring out a fork lift because the owner at the location had a bad back and mine isn't good either.Had he not had a forklift to lift the tongue of the u haul up on the ball I dont know what we would have done.Mark H.
El cliente no dejó un comentario.frank V.
El cliente no dejó un comentario.Ann J.
Make sure the trailer light wiring is in working orderLarry T.
El cliente no dejó un comentario.Stanislav T.
Super helpful, awesome customer service!! Thanks Tina!!Tammy R.
El cliente no dejó un comentario.susan O.
El cliente no dejó un comentario.Scott H.
El cliente no dejó un comentario.Peter L.
Dogs barking and fighting inside location. Truck's check engine light came on and truck stalled out whenever idling.BRIAN M.
My reservation was for noon, but when I showed up at 11:50 am, no one was at the location to give me my keys. I had to wait until 1:00 pm for someone to show up. If the location knew they would be closed during my reservation time, it would've been nice to have been told this in advance!Niiki H.
El cliente no dejó un comentario.Dennis C.
Friendly service no frillsChad P.
The guy told me to drop it and he said that's it. Then a few days later I get a call from uhaul saying it was not checked in. And I told them that it was drop off on Monday at 10:30 a.m. two hours before it was do back. So dirty deeds garage cost me more money than it should have been. I am VERY VERY mad about it. I think I should of got a discount or they should pay for it. Since it was there fault for all this BS.Brandon S.
El cliente no dejó un comentario.JIM S.
Keep up the excellent customer servicekurt K.
Dirty Deeds accommodate me 100%.Kelli S.
El cliente no dejó un comentario.Corey H.
Very helpful and personable. Will always go back.mary B.
El cliente no dejó un comentario.Larry T.
Keep up the good work! I couldn't be happier with this bussiness.TONY D C.
I had called them to verify how to drop off the vehicle. All she said was they like pictures taken of the vehicle. And there was a drop box for the key she did not specify that the pictures had to be taken and could not be uploaded from the phone. So by the time I took all my pictures we had dropped the key in the box and I couldn't get back into the truck to take dashboard picture which I already had one but I could not upload it. I understand why you do that. but I had no idea that was the process. You need to specify that in the drop-off informationbarbara B.
El cliente no dejó un comentario.ROBERT M.
Erica from U-Haul corporate in Milwaukee was incredible!!! She deserves a raise, a bonus, a weeks vacation!!!!Joseph C.
El cliente no dejó un comentario.Andrew P.
El cliente no dejó un comentario.Andrew P.
El cliente no dejó un comentario.JOHN S.
This location is helpful and will contact them directly anytime I need help the uhaul phone bank does nothing theses guys took care of us 100%Henry R.
I was charged 25 dollars for a cleaning fee after meticulously cleaning out the truck.Nicholas Z.
Please keep more trucks and Vans in Madison, WI. I had to go 50 miles to get this truck.Vibhor S.
Tina and Greg are awesome, with FAST friendly service! Very knowledgeable, and very helpful! Thank you Dirty Deeds Garage!!jerry B.
Cannot improve on my experience! Dirty Deeds garage, Tina and Greg specifically were outstanding! Helpful, knowledgeable, and friendly! You know that Moving is stressful! They helped eliminate stress through their assistance, speed, attentiveness, and friendly, helpful communication! I had a relative that had a bad experience with UHaul. He told everyone not to use UHaul... but this was a painless experience! I came away feeling good about my move! Thanks Greg and Tina!jerry B.
El cliente no dejó un comentario.Hollie W.
Tina at Dirty Deeds was very friendly and informative. Excellent staff. We were happy to find a new local automotive service and repair business that we feel is honest and experienced!Katherine B.
El cliente no dejó un comentario.DEBORAH G.
El cliente no dejó un comentario.Keith K.
She was helpful and friendlyKaren R.
Great place to work withroger E.
El cliente no dejó un comentario.Allen G.
Very helpful and courteousJames T.
Placed a reservation 2 weeks prior to our move and was called the day before (on a Sunday) letting me know the truck I ordered was not going to be available unless I wanted to drive 50 minutes to a location that had one. I then called U-Haul and they said they could get me a truck at this location (still about 20 minutes away) and that they would upgrade me to a 26 foot truck for free rather than the 20 foot truck I reserved for this inconvenience. I then went to pick the truck up at 830 like my new reservation stated, and was told they don't do U-Haul until 9:00 and that they did not have a 26 foot truck available. They ended up getting me a 20 foot truck and got it to me around 8:45, however when getting in the truck, I noticed the windshield was cracked along the entire bottom of the window and was told by the representative to take pictures and that she would write a note on the contract saying that there was indeed a cracked windshield. I was never asked to do a walkaround of the truck or check for cleanliness prior to being given the keys. This does not entirely fall on this dealer, but also the overall failed experience with U-Haul.Derek S.
To inform customers that they don't get money back if they return the rental truck back earl then the days that they asked.Jameson A.
I was refused my invoice twice. He was rude, no customer service and unprofessional. He overcharged me - now I'm stuck trying to get my money back. Another Uhaul Rip Off. This has been a nightmare.Elizabeth S.
El cliente no dejó un comentario.Rodney C.
The guy at Dirty Deeds didn't appear to know what he was doing. We arrived at 8:45am and the sign to the shop stated open. We walked in and informed him we were there to get a truck. He stated "we don't open until 9am". He then needed my credit card, drivers license, my brothers information as a secondary driver, and also changed my insurance option. I did the express checkout days before so I would not need to do this. I found the truck was not clean in the cab or in the bed. The windshield wipers WERE AWFUL, the windshield fluid froze and we had to pull over and wait. No ice scraper in the truck. Not a happy customer.nicholas H.
I am trying to get confirmation my paperwork was received at Dirty Deeds Garage. We dropped off the UHaul around 7 pm, I think. I can't teach anyone.Kaye T.
El cliente no dejó un comentario.daniel S.
El cliente no dejó un comentario.KYLE W.
Great people to deal with, wish I was able to pick the the truck here like I should have to begin with.Kyle W.
El cliente no dejó un comentario.LENNY P.
El cliente no dejó un comentario.Joel C.
I was charged a late fee on my credit card. I was told that all additional charges would be immediately charged to my card and I would have to do nothing. I called regarding late charge and was told that too bad so sad the late charge will NOT be removed. Lack of customer service is sad. I guess we will be looking for another company to rent from in the future. One VERY UNHAPPY customer here. I will also tell others to rent elsewhere.Michelle K.
Nothing. The facility was nice and owners were very friendly and fun. Helpful with the info I needed to know.Suzanne H.
El cliente no dejó un comentario.Randall N.
El cliente no dejó un comentario.Joel C.
The whole process was quick, helpful and the staff from Dirty Deeds and U-Haul were very helpful and knowledgeable. Very Positive experience.sandra R.
The staff is stupendous & extremely helpful! I look forward to continuing business with Dirty Deeds, such an incredible business. Not enough room here for all the stellar comments I could leave!Rhiannon L.
Great service! Helped solve some problems we were having. I am very thankful.Victor V.
El cliente no dejó un comentario.dave P.
Sign hours showed office should've been open but everything was closed up and locked so we had to drop the keys in the box.Stefanie W.
We had an awesome experience with Dirty Deeds Garage. They assessed our needs and made a recommendation which saved us money. We would definitely rent from them again.tim B.
El cliente no dejó un comentario.Glen M.
El cliente no dejó un comentario.Joel C.
El cliente no dejó un comentario.gary Q.