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Michael B.
Customer Reviews for Direct LinQ Appliance & Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice gentleman inspected the truck and sent me a receipt to my email. Excellent service and friendly people.
Bryan S.It couldn't be easier.
Matt H.Ensure that we are properly charged right and get our money back as guaranteed. We still have not received our refund back as promised. Please help ensure I receive this back. Thank you.
Amanda D.Everything was very acceptable
Sharon M.The windshield had something on it in a streak on the driver's side in the site line that would not come off. The eight front brake squealed at every stop .
Lisa S.They did not have the appliance cart that I had requested weeks prior to pickup. This made moving difficult. I've heard multiple complaints on this location, but figured I would use them because they were local. I will not be recommending this location.
Jacob W.Remind them a 19.95 truck for 4 hours is NOT 19.95 - but 146.26. Really. Not a deal at all.
Cheryl S.I need my receipt! For billing. Never got it
Randy L.The staff was unable to reserve my uhaul do to a 'system glitch' at the site, so I rented the uhaul on the uhaul website. I was quoted $62 for car hauler. I added my credit score to secure the order. I was then a couple days later and was told I could not get the car hauler at that location so I went w a car dolly and was informed it would be $10 less. My reservation was for 630pm. My boyfriend showed up 6 and they tried to charge me for 2 days . The site employee then overrode the price and I was charged more than I should have been on my credit card when 8 was told i could pay cash at the location. They then said they couldn't take my payment and had to use credit card on file. I then called uhaul the following day after return and spoke to two different people about my refund adjustment and was told I would be called back and still haven't heard from anyone. Still waiting. Not happy. Uhaul owes me a return amount.
Mary M.Tow dolly was very bouncy and loud which made for a frustrating hour drive and was still loud with vehicle weight applied.
ROBERT H.Ensure light cable have good connectivity. This trailers lights would come on and off. This issue was in the connector plug - easy fix after several minutes of checking.
Scott B.Great experience!
Michael G.Payment was confusing 100 extra if you paid with credit card or cash but not extra with a debit
Jack P.Equipment worked well and wea\s well suited for us. Check in took a while but it usually does.
Benjamin G.For some reason they charged me $246.31 for a three day rental + safe move + I went 20 miles over what we anticipated. The web site quoted me $134.85. Could you please explain a $111.46 difference in price? I will NOT recommend this establishment to anyone. I will actually tell people NOT to go there.
Miranda O.Good service
Mark L.They had 1 worker and we had to wait for the owner to come in and he didn't show and then they helped us
Erik B.Best money spent in a move!!
Brenda I.Very friendly and helpful
Steven B.Very friendly staff . Made it quick and easy.
Jeff M.Inside of uhaul was filthy and had to sweep it out before loading my furnature. Was chuncks of mud and sidewalk chalk. Had a hard time starting it after loading everything. After about 30 minutes of trying it i had to tighten the positive battery cable and it finally started up.
Christopher Z.Went as quick and smooth as it could go
Greg L.Drop off parking was tight due to a drive through coffee shop on the end of the building. Larger trailers would be difficult to drop off.
Theresa H.N/A
John M.Very helpful and friendly. Assisted with us hitching and parking the trailer upon drop off.
Steven B.This site shares a parking lot with a drive through restaurant and there was too much cross traffic on site.
Gary S.DO NOT DISCRIMINATE FOR USING CASH !!!!
Mark P.Don't have the truck place where you need to back out. Tight quarters.
Brian C.I am beyond furious with this pickup location. I had to correct the auto transport hookup (a liability) since the chain was dragging on the ground and they're supposed to assist with hooking my car up and merely shrugged their shoulders saying they didn't know how and let me figure it out for an hour and a half at the location.
Alexander K.Quick easy rental
larry D.The website stated it opened at 11am. It did not open until noon. Big difference when you have family and friends wasting their Sunday to help you move. The woman who filled out the rental info, though very nice and personable, seemed unfamiliar with the process so it took a longer than it should have. The guy who I assume was a bit more knowledgeable, shouted out directions from the chair he was parked on until someone came in to pick up a dryer they had purchased. Overall, I'm pretty sure I would NOT choose this location again.
Darlene S.uhual was extremely dirty and muddy
DAVID T.It was an honor and a privilege to do business with this location. Great family owed business, Honest folks.
Todd M.I have used U-haul trucks before for moving and was always impressed because they have had moving carts with the trucks. I used the 26' truck and was disappointed that there was no cart. By the time I realized that there was no cart, it was to late to go rent one because the U-haul location was closed.
IVAN O.Steering wheel wins very loose so I consider that a hazard. I told them at the store and they said they will take it off the rental and get it fixed
Anita H.Had small problem with lights, I ended up fixing myself. Facility is very small U-Haul facility. Wasn't much help. We did get in and out ok.
Garry C.When only used half day shouldn't charge for the whole day
Robert F.Bigger parking lot.
David S.Staff was not the greatest after return.
James F.The equipment was ready and waiting and was in a good condition. The truck ran well and was efficient on gas. The personnel who checked me in and out were efficient and professional.
MARILYN B.As a customer I couldn't ask for better service. The equipment and paperwork were ready for me at my scheduled time and the service was great.
James C.N/A
tristan W.Know how to check a person out. Go over the different items on the truck.
Michelle J.None
Harold R.Quick and easy drop off. Gentleman was efficient in checking me out.
Marilyn B.Nothing
Carlton S.