Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wish the trucks were a little more visible. They’re on the side of the building.
Kevin T
Rating:
4.0
The automated drop off service was very difficult . Asked for pictures of the van but kept on rejecting pictures . Took almost 30 minutes just taking pictures .
Also when picking up the van , there should be directions to pre check so as not to waste time . Trying to do the checkin process took 30 minutes .
sung j
Rating:
5.0
Had to make sure my phone’s location services were on for it to work.
George G
Rating:
5.0
Customer did not leave a comment.
kevin t
Rating:
5.0
Customer did not leave a comment.
luis r
Rating:
5.0
Customer did not leave a comment.
Daniel C
Rating:
5.0
Customer did not leave a comment.
Steven M
Rating:
5.0
Customer did not leave a comment.
Juan L
Rating:
5.0
Customer did not leave a comment.
adiel m
Rating:
5.0
Customer did not leave a comment.
Douglas L
Rating:
5.0
Customer did not leave a comment.
sara g
Rating:
5.0
Customer did not leave a comment.
Nairobys J
Rating:
5.0
Customer did not leave a comment.
Michael C
Rating:
5.0
Customer did not leave a comment.
NOAH O
Rating:
5.0
Customer did not leave a comment.
Katrina V
Rating:
5.0
Customer did not leave a comment.
Ana B
Rating:
5.0
Customer did not leave a comment.
Jonathan T
Rating:
5.0
Customer did not leave a comment.
Amy L
Rating:
5.0
Customer did not leave a comment.
Nissim M
Rating:
5.0
Pick up thru the U-Haul website was fast and simple. Can’t account for other users capabilities but if you have some computer literacy it’s easy. FYI: with the website I don’t have to worry about loading the app and updating it. And, you still get all the access, benefits and ability to make your own final bill.
Gary M
Rating:
5.0
Customer did not leave a comment.
fenu M
Rating:
5.0
Customer did not leave a comment.
RALPH E
Rating:
5.0
Customer did not leave a comment.
Ralph E
Rating:
5.0
Customer did not leave a comment.
Miguel M
Rating:
5.0
Fast and easy rental.
Andrew A
Rating:
3.0
All the onus of renting is on the renter. I had to download several pictures and compare it to the van. You should be given a discount if you are required to do all the work. It took an hour from start to finish.
James' O
Rating:
5.0
Customer did not leave a comment.
Gerald J
Rating:
5.0
Customer did not leave a comment.
Cameron B
Rating:
3.0
The app was really bad
Ariel S
Rating:
5.0
Customer did not leave a comment.
Michael C
Rating:
5.0
Customer did not leave a comment.
Suren S
Rating:
5.0
Customer did not leave a comment.
Gilbert M
Rating:
5.0
Customer did not leave a comment.
Romeo I
Rating:
5.0
Customer did not leave a comment.
Renzo M
Rating:
5.0
Customer did not leave a comment.
Roman N
Rating:
5.0
Customer did not leave a comment.
Jessica W
Rating:
4.0
Better instructions that make it clear what to expect/do before arriving at the location.
Ramesh M
Rating:
5.0
Everything was easy since pick up to drop off. I did everything through my phone, stayed safe, and had everything I needed. Highly recommended!
Gelanys C
Rating:
5.0
Customer did not leave a comment.
Joseph C
Rating:
5.0
Customer did not leave a comment.
Sean H
Rating:
5.0
Customer did not leave a comment.
Ciaran H
Rating:
5.0
Easy access. I checked out, checked in and made my own bill that I ultimately approved thru the Truck Share 24/7 program. Didn't even deal with any staff thanks to the automated system. What's not to love?
