Customer service was great and everything was ready for me when I arrived to pick up the truck.
LENNETTE K
Customer Reviews for Dimmicks Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Dimmick family are great to work with..
Duane BThey were very helpful, prompt, and accommodating. Very friendly and good communication.
Jeanne HYou do an excellent job on getting your uhaul out at the last minute and I appreciate you guys for taking such good care of our community and your customers
Trista EThis U-Haul facility on Maine Street in Billings is exemplary: the staff is extremely helpful, sensitive to my needs, friendly. I've done business with this site several times and recommend it highly.
Richard FExplained in other review
Nathan CClosed on a Monday. On the return day it showed my return was at 1000 in billings mt on Broadwater Avenue. I chose to start driving to the original location of roundup mt. then on my way to roundup I get a call and I mentioned that I was still on the road. The lady said she would push my turn in to 1130 and I told her I won't make it and that I would have already been there but we got stuck on a flat later of ice. She even acknowledged. Then I went to the address on maps and it took me to the wrong location. I talked with UHAUL for probably 10 minutes. Then my wife put eventually put in the name of the business and took us to a different address which was correct. I did the turn in Over the phone and was charged for extra days because of being roughly an hour late. Even though the turn in information was not even correct on the website. Uhaul has been terrible. Will never recommend or use again. For a company that is logistically ran. The employees I dealt with are terrible.
Nathan CTHIS IS FOR UHAUL CORPORATE- not the ROUNDUP LOCATION... ROUNDUP always professional, helpful and courteous Treat a 20 plus year Military Veteran Customer like they are valued and respected and not like you are processing a 2 week old bruised banana at a hated grocery store... I provide feedback, I communicate, update and ensure information and payment is available to UHAUL and you leave me STRANDED in an unsafe location, no means to sleep, having to call the police department... no where to charge my phone, not taxis, not means to find a hotel- not able to charge phone... arrived by train... train station locked and no charging stations on the EXTERIOR... so thanks for royally screwing over my logistical planning, causing me to have to drive through horrible weather, miss more work than I had planned, NO VACATION or SICK DAYS... a royal FUBAR situation.
Sabrina LSignage was very nill and no idea where to go or park. No one there when I returned the truck, i called the nu.ber and was told to just leave it parked and drop key in box as everyone was at lunch.
Jarrett EUnauthorized charges without explanation for the cost of $51.74
T JSuper friendly Service, huge Thank You!!
CHRISTOPH SI returned the Trailer one day early and was unable to get a credit for the difference of the early return on the trailer. The inability to credit is likely at the Corporate level not the local level
SABRINA LContinuing to do exactly what is currently being done. I was happy with the trailer I rented and the individuals that helped me at Dimmicks went above and beyond for me.
kelly nMaybe have a sign posted outside the gate to let people know where to park the vehicles when the shop gates are closed or the shop is closed. But other than that y’all were very helpful when we called!!
Brandon HTheir staff were kind and helpful concerning directions to had helped us on our return of the vehicle.May God Bless
Emma MUhaul as an organization could keep to its reservations. I had to fly to round up from Sidney in order to keep my schedule.
Mars HGive the employee a raise, he was awesome!!! Even offered us water, etc. At the very least, tell him what a great impression he made on us. This was my first experience using Uhaul and I had heard some not great things, but I will for sure recommend the company to friends and definitely this location.
CASEY DGreat folks and easy to work with!
MARK SWe tried using the online uhaul return because we dropped the trailer after hours. After multiple tries, nearly 45 minutes on the phone, we finally had to give up. It pretty much seemed like uhual made the online return process difficult or impossible on purpose so that they could charge us the extra $20.
Autumn BThey rescued me. Where very kind a polite.
tamara m