Because of covid restrictions in nova scotia i was told by Michelle, a uhaul employee in Halifax that i could only return the truck after 14 days of confinement and that i would not be charged any extra, not for time nor for km because the location of return was Digby and not Saulnierville. When i returned the truck in Digby, i was not told that i had to pay extra, i was not handed a bill and i did not sign anything. I was certain that, as confirmed by Michelle Thorne, there were no other charges. Then I received a receipt by email showing that the girl in Digby, without my consent or knowledge added 747.50$ to my credit card.DANIELLE L.
Customer Reviews for Digby Tri County Diesel
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very poor communication.WALTER T M.
We were over billed for a cleaning fee after a month rental $460 bucks. Invoice delivered noting the cleaning fee. We inquired by email and received the final invoices notating the $460 cleaning fee. When we inquired about the cleaning fee by email to the digby office the office said, the matter had been turned over to head office and to reach out to them. The agent responsible for booking the vehicle would not take our call ? We call 888 number and discussed the issue with Devin Mitchell who stated we had 1 hour to review the text message vehicle report. We never clicked onto these links provided as we were driving upon receipt. We were also never told by the digby agent that the text message vehicle condition form being published electronically. We asked for a paper version of the vehicle condition report and we were told it was all noted on the file. The digby agent christa told me that all the damage noted to her upon receiving the keys and when i inspected the vehicle, I went back into the office ans showed christa the damaged front dash, missing mirror interior unit and damaged exterior cube runner. She came outside and I pointed out the damage she told me it was noted. It's interesting to point out that Text messages are not a legal form of receiving a notice or and terms of a contract. It's super disappointing that after inquiring about the $460 cleaning fee that devin after reviewing some detail which were were not provide he suggested the vehicle had an airbag cover missing. We asked for him to produce the orginal report showing all damage knowing we were not disclosed a vehicle damage report. the agent would not produce a printed vehicle condition report. We were giving no gas and had to put gas in it upon driving from the digby location to the nearest gas station as the indicator came on showing only 44 miles left. We would like this matter resolved. We are not disputing the mileage or daily fee. We were told mark murphy would be looking at our file. We are prepared to make the final payment minus the cleaning fee and gas amount charged. Please provide attention to this matter. Jay 902 266 2309.JASON S.
Very smooth rentalVERNON M.
I picked the truck up at 3PM on Friday and could not return until Monday at 8AM and was charged for 4 days. Absolute price gouging and I will never rent from UHaul again.Charles B.
El cliente no dejó un comentario.RODNEY O.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.Mark F.
El cliente no dejó un comentario.salina C.
The people well very helpful and technically competent. They don't need to improve. Regards RandyRandolph W C.
i was flaged as a bad rental no fault of the pick up place however it took uhaul head office over 35 minutes to fix the problem not impressed with uhaul head office ,i believe we should be compensated for this, and felt very embarrassed ,to uhaul like nothing to it .Please contact meMAURICE B.
The trailer had a broken wire and they fixed in minutes and was able go quickly. Really people good to deal with from start to finish.karl R.
Daily price was great. Found mileage price high. Employees were great.Lucy F.
El cliente no dejó un comentario.Donald C.
There was no furniture pads in the truck. And the lock was very hard to unlock had to play with it for 20 minMerwyn L.
Thank you ðŸ˜ŠCHARLENE MARIE R.
El cliente no dejó un comentario.Lewis H.
El cliente no dejó un comentario.GLENN S.
Welcoming and family run atmosphere 5 star.gwenlyn G.
El cliente no dejó un comentario.Graham B.
very happy thanksALUN M.
Henry was absolutely awesome to deal with. Very personable and helpful.Callie U.
Trailer was in great shape and ready to go.Alexander Ross K.
Having the option to have/bring a spare trailer tire would be nice. On my last adventure with uhaul, we had a flat tire the first night, then a blown tire the second night. Waited on roadside assistance a lot longer than should have been required. This time, we caught the tire before it blew, but it would have been nice to be able to change the tire ourselves instead of staying a night in a hotel.Allison B.
Very good service.ALUN M.
El cliente no dejó un comentario.Judy T.
El cliente no dejó un comentario.Mary Ann W.
El cliente no dejó un comentario.Daniel S.
excellent is the word.ALUN M.
El cliente no dejó un comentario.serena D.
You are doing very well what more can anyone ask. ThankyouALUN M.
Nothing just allow one to pay and book pickup ahead so dont have to waste time the day of pick up.That goes for all locations.Matthew A.
We arrived at our Nova Scotia home and went into a 14 day isolation. Arrangements we had made to return the trailer fell through. UHaul in Digby and Halifax allowed us to hang onto the trailer until our quarantine was over... no charge. Thank you UHaul Nova Scotia for being so understanding during this Covid period. A lot of stress was liftedby your compassionate response.C-Sydney R.
Excellent advice, the agent was in the process of training a new agent and was very professional, to the point, by the book and detailed. After dropping off the UHaul to Digby after picking it up in Halifax, I learned that there is a list of aspects that should have been checked over at time of rental that were never completed, such as the trailer being swept out, stickers over damages and chains being crossed. None of this was completed at the Horseshoe Drive location, but was rather explained to me at the Digby location. It was also never explained to me until after that had I removed the trailer during the span of my rental at any time that the insurance would have been voided which the agent in Digby informed me of, excellent service from the Digby location.JOHN COLM M.
HARD TO GET AGENT TO CALL BACK. RETURNED RENTAL SAME DAY WAS NOT NOTED. HANN TO CALL BACK AFTER BANK STATEMENT SHOWED TWO DAY CHARGE. PROBLEM WAS CORRECTED THOUGH.RAYMOND P.
There was no one was there at the drop off point and that means more on line things to do.stephen S.
El cliente no dejó un comentario.cornelia M.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.TYLER D.
Due to covid19 no one onsite which didnt matter very muddy. I am still waiting for my refundanglea P.
Very helpful & friendly staff, made the experience easy, & handled social distance requirements effectivelySHARON H.
Drop off was not manned due to Covid-19 protocols. Drop off was easy with notices posted which ensured we were able to drop off. Check in was completed by the time we checked the following day.marion S.
The wonderful lady that dealt with us handled the problems with the system with ease! Great customer service! Extremely impressed!Alton H.
No issues, customer experience is 10 out of 10. Wouldn't hesitate to use service again in the future.Ralph C.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Shawn L.
El cliente no dejó un comentario.betty O.
El cliente no dejó un comentario.Alyssa F.
Very good service, friendly, will recommend.VERNON M.
Tri-counties was fantastic. The truck, however, had bald wheels, a bad back latch, it had to be towed, at my own expense, three times due to no traction. Simply driving it empty at 40km per hour to return it I experienced a 189 on the highway. I was forced to back down a 1km hill due to slipping. The back latch stuck for over 2 hours at 2 am during a storm. Repeated calls to the 800 number were useless. Really let down by U-Haul and feared for my safety. Awful.BLEU R.
Nothing, everything was absolutely fantasticVERNON M.
El cliente no dejó un comentario.Wade C.
Staff were wondefulMike S.
Make sure the payment processing is working!JORDON S.
El cliente no dejó un comentario.L AND L L.
I needed to change trucks mid-rental and they handled it quickly and painlessly, very professional. A+Jean H.
Great ServiceJohn L.
Better maintain equipmentFRED K.
Pricing is outrageous but trucks are well clean and kept upAmber S.
The uhaul computer system was not functioning, i waited close to one hour and after the one hour I left with the unit without contract. When I received the contract by email it included insurance that I did not request. The scanned document did not show the total cost thus I did not realize it was included until final payment was processed, again by email after drop off due again to u haul computer problems at the return site. Very unimpressed with the booking and return computer systems...please credit the unwanted insurance .bruce M.
Excellent service. I would use them again.DERIK V.
El cliente no dejó un comentario.Andrea M.
Truck cab and windshield were filthy (muddy) at pickup. When we went to clean the windshield, no windshield wiper fluid. Only one woman could check us in and she left after giving us directions when we were only minutes away - so we had to wait over 20 minutes for her return to check in. Woman was unable to tell us how anything worked. 2500 mile trip with no cruise control. UHaul should clarify well in advance that truck is water resistant, not waterproof. We would definitely have packed differently. We appreciated the newer truck (mileage about 15,000 miles), but it was very uncomfortable for a long trip. Given that we were moving internationally, we did not appreciate being given 1 day's notice that UHaul was changing the truck we had selected, the pick up location we had selected, and the pickup day we had selected. The district manager was helpful giving us additional mileage (the pickup location was more than an hour's drive roundtrip from the original location) and time (for the early pickup) as well as having the tires and oil checked before pickup. We did not appreciate having to drive a much larger truck, however.Francis A.
El cliente no dejó un comentario.RICK B.
El cliente no dejó un comentario.amanda M.
El cliente no dejó un comentario.nichole C.
I would recommend because of person I dealt with but no supplies! BBrian M.
Not happy with all the extra cost everytime we were told one price it never was correct allways another price or extra costnathaniel A.
El cliente no dejó un comentario.jerry D.
Thank you to Tracy at Digby Tri County Diesel fo her help getting me the 6'x9' trailer on short notice to move my daughter to Halifax . The trailer worked great with my RAV4 . Thanks again.Steve B.
Very helpful staff, had what I needed and helped me hook up and go. No problems at allGordon I.
El cliente no dejó un comentario.TAMMY F.
El cliente no dejó un comentario.ian S.
El cliente no dejó un comentario.CHRIS F.
Called to make a reservation at the last moment on a long weekend and Tracy went above and beyond to accommodate me. Made the reservation, picked up the truck and dropped it off , everything was easy. Thank you Tracy so much for your excellent service and professionalism. Got the best deal ever! I will definitely recommend U Haul to any friends and family members. Excellent services from U Haul from Digby Tri County Diesel in Digby Nova Scotia!steve T.
El cliente no dejó un comentario.EDWIN C.
The girl who served me at this location could not care less. Her attitude was one of being annoyed by my presence. She said there was nothing she could do for me once I related how horrible the trip was due to the headlight not functioning. A bit of training in customer relationship could be helpful at this location.Robert L.
El cliente no dejó un comentario.DAVID KOPRIVA S.
El cliente no dejó un comentario.Matthew O.
very Friendly ,efficient , accmodating and easy in and out.Sherman H.
El cliente no dejó un comentario.gary M.
El cliente no dejó un comentario.Bruce H.
El cliente no dejó un comentario.Kevin L.
El cliente no dejó un comentario.allen R.
El cliente no dejó un comentario.tracy M.
El cliente no dejó un comentario.DAVE T.
I had to find the truck myself in the lot, zero help. the woman wouldnt come outside or check the truck. I was charged for extra kilometres when i dropped it off, even though i was very clear with how many kilometres i would be driving to the woman at the pickup location. Extremely terrible customer service, i have used uhaul for years and never have i had this type of negative experience.Megan T.
Very accommodating when my needs changed mid-contract. Gracias.Erika R.
The staff were friendly and super helpfulAimee D.
Picked up trailer, it was parked in a large muddy mess. The chains were buried in the mud, as well as the electrical connector. The parking area is so rutted it was really difficult to hook up the trailer on my own. A little help would have been appreciated. To top it off, I did not use the trailer I rented. It was too small. I called and was told by the customer service line the 5x9' trailer was in fact 5' wide inside, custom made for them. I needed 4'10" and it would not fit. Waste of my time and money. Not a happy camper, ruined a lot of plans. Still trying to clean up this mess.Mike R.
El cliente no dejó un comentario.Mark H.
El cliente no dejó un comentario.Donna P.
El cliente no dejó un comentario.valerie S.
I was told the equipment was checked over I didn't even leave digby and my wipers needed to be replaced,back up light burned out trailer signal light not working missing black rubber for one of my chains. Paid for road side help but told to buy the parts and put them on my self.Robert S.
The lady that took my information was so pleasant. The truck was great. I am very pleased.Theresa R.
You can't improve excellentROBERT N.
El cliente no dejó un comentario.Al M.
Just letting customers know if there is a key drop box at thier return location in the event thet arrive there after business hours. Other then that it was a great experience. GraciasBRETT R.
El cliente no dejó un comentario.Andrew A.