Customer Reviews for Diaz Used Autos
(U-Haul Neighborhood Dealer)

105 comentarios

2531 Georgetown Rd   Danville, IL 61832

(217) 443-1547

Horarios de la ubicación

  • Lun. - sáb.: 9:30 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 9/5/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(217) 443-1547

2531 Georgetown Rd
Danville, IL 61832

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9:30 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 9/5/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jerry C. 
Clasificación:
5.0

My only complaint was the tire needed air. Lucky I stopped to get air. Overall my experience was great. They were definitely helpful and understanding.

Laverne S. 
Clasificación:
5.0

Outstanding service. We ran into a dnah and needed the truck and dolly an extra day. A simple phone call quickly rectified that. Couldn't recommend Diaz Auto Sales higher for your U-Haul rental location

BESSIE I. 
Clasificación:
4.0

Thanks for all of your help!

Regina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIVIAN J. 
Clasificación:
5.0

Nothing,I got what I needed and was in and out fast ,very impressive. Thanks guys

jason D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth C. 
Clasificación:
5.0

Very friendly and polite

Noah G. 
Clasificación:
3.0

El cliente no dejó un comentario.

KELLY L. 
Clasificación:
1.0

We had our rental from 9-1 and due to the lock being broken we could not get our rental until almost 10:00. The owner had to come adjust the lock to open it, this was extremely frustrating as we needed to have the uhaul at 9am.

Joseph C. 
Clasificación:
5.0

Very nice staff.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry N. 
Clasificación:
3.0

I received the truck with no gas and had to get it before I could start my day. I was compensated for the gas I put in so everything turned out well. I just think it should have been fueled prior to pickup.

Gary G. 
Clasificación:
5.0

Zabrina is an asset to U-Haul and hooked up the trailer and was very understanding when I needed the trailer for a couple of more days and gave me no worries at all. Will definitely be back to rent a trailer from Diaz U-Haul.

david L. 
Clasificación:
4.0

Very friendly and accommodating staff, especially when picking up the truck (I had some difficulty) and dropping it off.

Greg W. 
Clasificación:
4.0

El cliente no dejó un comentario.

randall S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia G. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
1.0

24/7 rental self-service website did not work and could not pick up truck. no one answered phone despite having after-hours number posted.

LUKE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kantrale C. 
Clasificación:
1.0

Shut them down, they are rip offs and scamm artists who call and threaten there customers and take money off there card days after returning the equipment then when questioned they get loud and threaten to come to your house... we had a agreement and they broke it then charge my card for over 190.00 for a overnight tow dolly rental. They was closed for memorial day and Tuesday for some reason I was told to return the dolly on Wednesday I would not be charged. Lies all lies they are pos bad people and do not deserve to be in business and represent uhaul

Marshall P. 
Clasificación:
3.0

make sure the location is open when the reservation is scheduled, my reservation was at 9 am and they didn't open until 9:30 am

Theodore L. 
Clasificación:
4.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zabrina C. 
Clasificación:
5.0

The u-haul rented was suppose to be a 20'. When we got there, it was only 15'. Because of that, we had to take another personal truck that was having break problems. So a 7 hr trip ended up taking 10 hrs. When we got to the storage unit, all the boxes on the "over the cab" shelf was all wet on the bottom.

kevin H. 
Clasificación:
3.0

I was suppose to receive a credit on my account last week. However, that has yet to be done. Your accounting department needs to improve their response time to things like this.

richard T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

Car dolly plate pin broken my van was riding sideways down the road and it could of caused an accident or even came off. Needs to be out of service I have pics

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lucas T. 
Clasificación:
5.0

Nothing- They were very efficient & helpful in answering any questions I might had.

SANDRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerald D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Latondra G. 
Clasificación:
1.0

The process was supposed to take 20 mins total to get my U-Haul but since the first location didn't set it up right we wasted an hour of our original start time before we could even get started it was a huge inconvenience and we couldn't get it all done because the help we had didn't have enough time because the original time was messed up

Joseph C. 
Clasificación:
3.0

The left turn signal did not work the moment I got it to my home. I am unsure as to whether it was in that condition upon pickup, as the person who connected the trailer wires was the one who checked the signals. If they were working, then it was simply not well maintained as they quickly went out. If they were not working from the beginning, I was lied to. Either way, the left turn signal did not work and I drove 1,100 miles without it.

Nicholas C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arthur O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah H. 
Clasificación:
5.0

Nada

rosemary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wayne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

travis M. 
Clasificación:
1.0

El cliente no dejó un comentario.

katrina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MINDY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

charlie J. 
Clasificación:
4.0

Eliminate the process of making customers use their smartphone you exclude many seniors through this process. Many of those seniors have money, really bad process

Cathy W. 
Clasificación:
3.0

El cliente no dejó un comentario.

JIM H. 
Clasificación:
5.0

Have the company check trucks when dropped off. Not just think gas is full and cleaned.

Ronald O. 
Clasificación:
3.0

this was a used car lot with equipment on street. It was in a residential area and I just wasn't impressed with the location or staff.

Mike R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ernest J. 
Clasificación:
5.0

Very helpful and easy. Thank you for connecting the trailer.

Scott W. 
Clasificación:
3.0

El cliente no dejó un comentario.

bill D. 
Clasificación:
5.0

I thought you did a great job. Good customer service truck was ran great was clean affordable was a blessing

brenda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trent L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE C. 
Clasificación:
5.0

Pick up and drop off locations not as requested However the slight incovience was well made up by good friendly service

chales W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

Everything was fine. Andy did a great job taking care of us.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lacey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

randy C. 
Clasificación:
3.0

El cliente no dejó un comentario.

gregg W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neal H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joe L. 
Clasificación:
3.0

I reserved the truck more than a month in advance in Champaign and had to drive all the way to Danville an 80 mile round trip out of my way because you didn't have the equipment where you said it would be. Ridiculous.

Carmelle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

keith G. 
Clasificación:
5.0

Nothing. They were very helpful

Walter B. 
Clasificación:
1.0

I had rented the trailer to go buy a car the seller quit contacting me do I returned it by 8 pm and now you guys wouldn't return my money I don't recommend Uhaul yo anyone I will use another company in the future

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna A. 
Clasificación:
5.0

Can't improve perfection.

dan C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kelly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

connie A. 
Clasificación:
3.0

It would have been helpful to have a checklist in advance to know what to expect at pickup time. We stopped in during business hours to get a quick run through since we had never used the self check in before. The clerk didn't know anything about it and the one person in the office that did know about it wasn't there. As far as the cleanliness of the van, it was obvious that the last person who rented it had muddy shoes. There was dried mud on the floor mats and in the cargo area. I swept out the cargo area before using and again before returning it.

Jackie H. 
Clasificación:
2.0

It's a small dingy outfit. But the rep was super nice. I would say “yes” to recommend but the place didn't have the supplies as a typical U-Haul like moving boxes etc.

April L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

They location was good the driver door was broke had to get in the truck from the passenger side

LuElla K. 
Clasificación:
5.0

10 foot truck. 80% of driving was at 65-70 mph. 20% at 35-45 mph. Drove 1,037 miles. Used 79.3 gallons gas. Average MPG 13.07

BILL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paige B. 
Clasificación:
5.0

nothing

sanford J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa N. 
Clasificación:
3.0

El cliente no dejó un comentario.

EMILY M. 
Clasificación:
5.0

Very friendly and informative. I left with a good vehicle and was told what to do and where to leave it when I was done.

james J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM J. 
Clasificación:
5.0

Extremely friendly and courteous staff. Wonderful experience and I would highly recommend this location to everyone!

Michael K. 
Clasificación:
3.0

friendly, but somethings were not explained well, and roof of the cargo box leaked, damaging some collectables and pictures.

Mike E. 
Clasificación:
5.0

Very friendly & helpful staff! Would highly recommend!

Tina B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah P. 
Clasificación:
3.0

The air conditioning was not working in the 26' truck. It was a miserable, hot, sweaty 10 hour drive in humid 90 degree conditions. The reason I would not recommend this location to a friend is because it's far from where we lived. This was not the location we had reserved the truck, but there was no truck available at the location we had a "reservation". This was a 2 hour round trip from where we originally reserved a truck, so we had to drive our car over to this location and then our car and the truck back to where we lived. We got a $100 discount for our troubles which was appreciated, but overall this was not a great way to start our move.

Timothy C. 
Clasificación:
4.0

I had no problems picking up or returning the vehicle, very nice people and prompt, I highly recommend them to anyone needing to move, thanks for making our move much easier.

scott H. 
No se han enviado comentarios para esta ubicación.

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