I have always been happy with diamond in all of my storage needs.
Stean R | Overall ExperienceCustomer Reviews for Diamond Self Storage - Spokane
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you to the customer service team call center at Diamond Storage. I received kind and helpful assistance whenever I called about my storage needs.
Cynthia V | Overall ExperienceI will certainly utilize your facility again......
Bonnie J | Overall ExperienceGreat facility. Thanks
Shawn F | Overall ExperienceI have never seen so many crackheads and druggies in one placeThey would come in and leave on my card even when I told him not to I was even threatened by one of the druggies and reported it to the storage management and they did nothing do not rent from this place
BILLY O | Overall ExperienceBest storage ever with the most convenient hours and wonderful staff
JEANETTE B | Overall ExperienceStaff was a joy especially Stephany the manager. I just wished it had an outlet for a trickle charger to keep the battery up. Next time I think I will remove the battery and keep it at hime on a charger. It started with a jump but the batter appeared so low I couldn't get it to take a charge. Likely means the battery was needing to be replaced anyway. So I am not blaming anyone. But I also know if you have an outlet someone might try and live in it possibly or cause an electrical problem. I figure there is good reason Diamond doesn't have power, they likely see things I couldn't even imagine. So loved the storage place, thanks we will be back, next winter to store our little summer car again most likely. Thanks Jim and Penny
Jim S | Overall ExperienceI did not get to move it all out I did not know I would be locked out so quickly and I'm a single mom with a bad back with no bathroom accessible I had to keep stopping to take the kids it's very inconvenient the bathroom is passed the airport it was extremely hard to get it all accomplished I've called several times and someone takes a message and doesn't ever call me back 5581170
Rachel P | Overall ExperienceClean. Dry. Heated. Rodent free. Easy access. Quick phone response. Fair price.
Rebecca B | Overall ExperienceExcellent staffing
Nathan B | Overall ExperienceI accidently fell asleep in front of my unit and ended up getting kicked out
Aaron H | Overall ExperienceAlways enjoy doing business with the Spokane location.
Larry R | Overall ExperienceMy son, Mike Sorey came in to get my storage stuff out since I'm in California. He had a flat tire & gal came out with an air compressed when he was getting Jack out. We both thought it was very kind of her to do that! Thank you! Susan Tarbert
Susan T | Overall ExperienceI plan on taking you to small claims.
Sergey K | Overall ExperienceThe facility could have better doors so contents stay cleaner and mice free
SCOTT S | Overall Experienceexcellent facility
Thomas M | Overall ExperienceVery easy and conveniently located off the Highway.. I need a unit and I was not from the area .. I found the facility off the internet and they were professional and easy going ... very secured to get in and out and lots of cameras .. I definitely had peace of mind for my belongings being at this facility.... thank u ..#Foreversolid
Bryan C | Overall ExperienceGreat facility
RICK H | Overall ExperienceThe onsite manager goes above and beyond to accommodate the renter. Kind and professional.
Christina G | Overall ExperienceThe entire staff let a person fraud me into putting all my belongings I had left to my name and (childrens things) into there empty unit and would put my name of the lease after I paid the unit current. I did, the office gladly took my payment know that I had put my stuff into the unit. After payment was made they and the leasur would keep locked out, causing me to lose everything. Now that it's stolen property charges should be filed on everyone. I showed them evidence of the written agreement the leasure and I had shared. These employees and Diamonds policy to treat everyone like a problem and cold blooded. Diamond Storage helped this person, gave power to this person to fraud me and Rob me and knowingly. I'll post online emails showing there unwillingness to treat me as a customer. After all they let me rent a new unit knowing I was wanting to put my belongings into the new unit. They gladly took the money for that one too. I say you want your things stolen and acted on poorly, this is the place! I leave out the fact that they towed my trailer with mustang on it off there vehicle storage area where there was tons of room after had parked it there when I returned to town with it late one evening. Not allowing anytime to contact them in regards to upgrading my service. They towed it early am hours not even checking to see who's it is. And all this with security guards as witnesses to my ongoing access to the unit. I DO NOT RECOMMEND DIAMOND STORAGE!!
Jeff F | Overall ExperienceI occupied the storage unit for 5+ years. The staff was great. The unit fit my needs.
GLADYS J | Overall ExperienceSuper friendly and helpful set up and the quality of the facility is too notch
Steven O | ReservationVery nice people at the front desk! Super clean facilities! The 10x10 unit was perfect, just a little bigger than our uhaul trailer! 10/10 would recommend
Arianna B | ReservationGreat staff, good price.
Marley D | Reservationvery friendly and helpful, especially when we had to upgrade to a larger second unit to get the rest in.
Deborah c | ReservationFriendly, knowledgeable, helpful staff. Everything is fresh, clean & inviting. When I arrived was asked if I knew about the current special & when I said no, filled me in on a great deal. Thank you!
Genevieve W | ReservationIt was quick and easy to get checked in when I first arrived. They had plenty of spots available at different sizes. The unit was clean. The only downside is they make you buy a special U-Bolt lock.
Scott P | ReservationTons of options. Gated. Friendly people at the front desk. Also set me up with a great special!
rebecka w | ReservationVery friendly staff, great rates and clean unit with taller ceiling than advertised. One vehicular entry gate was inoperable at time of move in.
Owen T | ReservationGreat staff, excellent facility.
RANDY P | Overall ExperienceOffice team was great.
MICHAEL T | Overall ExperienceGreat staff
HOLLY W | Overall ExperienceOutstanding staff. Very helpful. Clean and well organized facility. Wide aisles. Best storage unit complex I have seen.
MERYL S | Overall ExperienceI was very happy with the service and employees here despite the fact that I was initially quoted an incorrect rate for storage when I first contacted Diamond on the phone.
Rod a | Overall Experiencen/a
SAMANTHA B | Overall ExperienceVery nice people at the counter. Good service.
John H | Overall ExperienceStaff was helpful, knowledgeable and polite. The roof in our unit leaked last winter. It took quite awhile to get fixed, as a result we had some mold issues. It's also on the spendy side for the size.
JUSTIN L | Overall ExperienceI had my storage unit for 1 yr and it was a good experience. Access through a locked gate 24 hours a day was nice. Staff is great. I wish they kept the snow plowed better in front of units in winter..
KARRIE T | Overall ExperienceStaff was courteous and helpful.
DAVID E | Overall ExperienceThe staff member who we worked with when we signed our contract was awesome! He was super helpful and friendly.
MARK B | Overall ExperienceStephanie was the one who made this a good experience for us. She went above and beyond to make everything right for us after a huge misunderstanding we had with the Diamond 1-800 # operator.
linda n | Reservationvv
SUSAN S | Overall ExperienceThank you.
CYNTHIA D | Overall ExperienceStorage unit was clean and well cared for! The management was very helpful every time I stopped in the office. The management said they would issue a refund for the days left in the month...
JESSE R | Overall ExperienceVery secure
JOEL S | Overall ExperienceVery convenient location, easy access, secure, and helpful staff.
Privacy R | First ImpressionsI have used this facility in the past and they are very reasonable and accomodating. They are in a convenient location and have friendly staff.
Privacy R | First ImpressionsDid not receive a followup email in regards to what unit I would be assigned after the initial phone call to setup the reservation.
Privacy R | First ImpressionsI had to cancel my reservation because I couldn`t find anyone to help me unload the truck. You also were not a part of the free one month storage for a one way U Haul trip that was advertised.
Privacy R | First ImpressionsFriendly and helpful service. Clean facility
Privacy R | First ImpressionsThe ladies who was in the office was amazing. Kept conversation with me and my mother. The units are fair priced and very nice.
Privacy R | First ImpressionsLots of sheet metal screws laying around on the driveway from the construction company. Fear of getting a screw in my tires.
Privacy R | First ImpressionsWent to facility to get the unit I reserved and they had a sign that pointed down the road and said office there was no office I called and no manager no unit
Privacy R | First ImpressionsStephanie is always helpful when we are in a pinch to get vehicle storage in this area. TSOA has been storing vehicles here for a couple of years and has never had an issue.
Privacy R | First ImpressionsExcellent customer service but no longer needed the unit.
Privacy R | First ImpressionsI love Diamond Storage, not sure why the 3rd party webselfstorage had anything to do with my reservation. Seems like a scam and just a way to take people`s money.
Privacy R | First ImpressionsQuick and easy process. 24 hour access is awesome
Privacy R | First ImpressionsVery helpful staff
Privacy R | First ImpressionsVery helpful staff
Privacy R | First ImpressionsExtremely helpful staff
Privacy R | First ImpressionsSimple and easy to get all setup
Privacy R | First ImpressionsOn the day I was supposed to move in, was told that they do not participate in the U-Haul 1 month Free program. I was offered a Better Deal. I cancelled my reservation and took my business elsewhere.
Privacy R | First ImpressionsClean facility. Really Nice
Privacy R | First ImpressionsFriendly, helpful staff - great facility.
Privacy R | First ImpressionsNice place a little far away though you should open one closer to the valley
Privacy R | First ImpressionsFacility was nice and the people where nice however I was looking for a unit with electricity so unfortionatly it wasnt the right place
Privacy R | First ImpressionsVery nice and helpful all around accomidating as well
Privacy R | First ImpressionsVery clean unit. The only problem so far is the inability to reach the facility manager to ask a billing question. There`s been no call back after I was there would be.
Privacy R | First ImpressionsThe staff were over the top helpful. Storage units are very well kept and easy to get to. Better than most uhaul storage facilities I`ve used.
Privacy R | First ImpressionsVery nice people that work there. I feel my items are safe because there is someone there 24 hours.
Privacy R | First ImpressionsEverything was excellent and ready to go.
CURTIS W | First ImpressionsEmployees were friendly and answered all my questions. Storage unit was clean and ready for move in.
Privacy R | First ImpressionsAll of the staff were very friendly, helpful, and the process was flawless. I would highly recommend this facility.
Privacy R | First Impressions