Customer Reviews for Diamond Self Storage of Waco
(Distribuidor de U-Haul del vecindario)

214 comentarios

9409 China Spring Rd   Waco, TX 76708

(254) 523-4453

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(254) 523-4453

9409 China Spring Rd
Waco, TX 76708

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

CELESTE S. 
Clasificación:
1.0

Terrible experience. Many issues related to the booking, these included: - The 26' vehicle and moving trolley booked were not available. I was not advised until the day before. - We were given a smaller vehicle 20', which was inconvenient. - On arrival to collect the vehicle there was no record of my booking. Person at the site indicated this would be resolved the following day. - After collecting the vehicle, I was advised the booking had been cancelled. Apparently records indicated the vehicle had not been picked up. - The vehicle was filthy on the inside and the rear door kept coming up while in use. - The day after returning the vehicle, I was asked when the vehicle would be returned. - Incorrectly charged for fuel. It was refueled the same level as when collected. - Charged for extra days when this did not occur.

Benjamin John R. 
Clasificación:
1.0

Staff not helpful at all! I have never been to a U-Haul facility that was so unwilling to help the client. We couldn't even go inside the building. Staff had door locked and said they were not allowed to have anyone inside. Unacceptable!!

Julio R. 
Clasificación:
2.0

My U-Haul experience was terrible. I reserved a truck 2 weeks in advance. The day before I received a call stating the chosen location was unavailable so I was moved 30 miles away. Later, I received another call that a truck was available at a nearby location but there was no appliance dolly available. I was told to go find the dolly myself, at any other location! Saturday morning I went to pick up my truck but the 24/7 was not available. I have movers at my house and no truck. The store didn't open until 9am instead of the requested 7am. I left to drive from location to location, attempting to find my own appliance dolly. I located one and was in the process of getting it when the lady from Diamond Self Storage called. She asked me why I didn't pick up my truck so I explained. It seems they only had 2 lock boxes but 3 people needed them, so I was the one left without. She did come into work early and I picked up my truck 1.5 hours late, which cost me $180 in labor costs for people to sitting and waiting on the truck.

MICHAEL R. 
Clasificación:
4.0

keep up the good work!

MONTY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne T. 
Clasificación:
5.0

Diamond Self Storage is amazing. Great customer service. Extremely helpful..

PHILIP S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEONARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT B. 
Clasificación:
1.0

No one was even at the store during business hours. The place on the door where there should have been a phone number to call were blacked out. When I googled the business number and called it, no one answered and no one EVER returned my call. I waited 30 minutes on a call to Corporate U HAul to get some help. Was transferred three times and actually took longer to hassle with you guys that it took to get the job done - for which I needed the trailer. Very sorry experience. Will actively warn others from trying to use them.

Timothy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD K. 
Clasificación:
2.0

The rep was not in the office when I arrived. claimed they did not have my reservation. I had to wait outside in the rain and call Uhaul HQ to find the location rep which she took her time to come to the office to help me, and others that arrived after I did. I was initially re-routed to this location because the location I picked and reserved the equipment did not have it. it put be behind an hour to start moving.

DWAYNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA P. 
Clasificación:
3.0

Customer service was not friendly. Who takes a 2 hour lunch break?

AMANDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES N. 
Clasificación:
5.0

Great staff. The lady in charge bent over backwards to get me checked in and out when I came to get my car trailer. Very professional and helpful. They are a credit to the U-Haul name.

Rod M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES N. 
Clasificación:
5.0

The lady in China Springs was fantastic. Definitely gonna have to refer this place.

MICHELE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben G. 
Clasificación:
3.0

Could use some work on the drop off area needed a four wheel drive to maneuver around the holes in drive way

GERALD P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Felipe M. 
Clasificación:
1.0

El cliente no dejó un comentario.

liz D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gale A. 
Clasificación:
3.0

Uhaul truck was disgusting and filthy. Napkins, straws and cigarette wrappers in the cab. The cargo area was filled with dirt, leaves, hangars and debris. Cant believe this vehicle was cleared to be rented. No discount offered to me on my rental despite me spending 45 mins cleaning it before I put my family's contents inside it.

JOSHUA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne D. 
Clasificación:
1.0

I rented from a location closer to my home. I received an email that my location to pick up a truck was changed. I picked up the truck 11 miles from my home and had to drive back to load it. Apparently I was given 42 miles to get from my home to the next town to turn in the truck. I guess that was to leave my load in the truck because when I turned in the vehicle, I was charged for going over the mileage. This is poor service. I will not use UHaul again. Better read the fine print.

William P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
2.0

Actually have the equipment ready as promised multiple times and improve the parking lot. It's full of ruts and drop offs... Full of water when it rained.

Shana O. 
Clasificación:
1.0

locations was in a mud hole. Had to stand in a foot of water to hook up trailer. Truck was dirty inside cab and box. Truck was completely empty on fuel.

Brad C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale M. 
Clasificación:
3.0

This ended up costing me way more than it said. I was in a hurry due to the rain and just accepted the mileage it out in for me thinking's it knew what it was saying m, yet when we arrived back to drop it back off it would NOT accept the mileage it was showing and I ended up having to put in a different mileage so we could actually drop it off and go home (in which home was 30 min away) and when I finished everything it said I went 202 miles when I only went 40 max!!!! ?? not sure how or why, there was nothing that gave me to fix the issue, so I had to just pay something that was clearly wrong.

David J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
4.0

We were on a tight schedule and found the rental staff too chatty with each other/willing to pause our transaction to take care of a rude man/turned out okay.

GWENDOLYN B R. 
Clasificación:
2.0

You should put the storage space as the size on the advertisements. I reserved what was advertised as a 10x12 trailer, only to find out the storage space was only 5x10. People are not renting the total dimensions of the truck or trailer, they are reserving the usable dimensions. Surely, this isn't news to you. Also the new rule of me having to take a picture of my drivers license has got to e one of the most absurd things I have ever heard of and I have employment history in rental vehicles. If you don't trust the intelligence or integrity of your employees enough to trust they see the renter's drivers license then you are doing something wrong. When I showed up to pick up my trailer for my 0800 reservation, there was nobody there. When I called the number on the door for manager on call at 0810( I gave a grace period before calling) the male that answered the phone acted like I was stupid because I was calling him instead of the location because they were open. When I explained to him nobody was there, he sort of changed his attitude. I seriously doubt I will use ANY Uhaul location again. You seriously have issues running your company..

shannon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal A. 
Clasificación:
5.0

Great as always

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald W. 
Clasificación:
5.0

Excellent experience!

Dee G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill C. 
Clasificación:
5.0

Extraordinario servicio al cliente

Cesar F. 
Clasificación:
2.0

Gas was near empty. Truck was 2 quarts of oil short. Leaked oil on my driveway. The owner said the truck was dropped off in bad shape and it was the only 26' truck around. The owner did go over to the gas station next door and got two quarts of oil. That was nice. I guess there wasn't too much more he could do as the truck was dumped on him in bad shape.

dale G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pete R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandy B. 
Clasificación:
5.0

Your agent was amazing and very personable.

Monica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamra G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura L. 
Clasificación:
4.0

This way second attempt at picking up a truck. Original reservation was not fulfilled as the first location was closed and a vehicle was not assigned to the reservation.

Douglas O. 
Clasificación:
5.0

El cliente no dejó un comentario.

jill G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler B. 
Clasificación:
5.0

Owners are the nicest people to work with. I wouldn't go anywhere else.

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN V. 
Clasificación:
3.0

Man was friendly for pickup and took time to explain any questions we asked. I guess the high demand for trucks at our time of rental is why we had food and drink all over the floor of the cab - they just had turned it in, I guess, when we showed up to get it.

Sarah H. 
Clasificación:
4.0

Thank you for all of your help

Mary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

john C. 
Clasificación:
5.0

El cliente no dejó un comentario.

nathaniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Keep doing what you are doing. I feel the location needs more units for rent, on their lot.

Curtis M. 
Clasificación:
4.0

I have done several rentals from this location and service is and has been outstanding.

Curtis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

Very friendly and helpful staff. Good experience overall.

Joseph H. 
Clasificación:
4.0

Great service duo couple at the China Springs TX Uhaul Storage location.

Carolyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron T. 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew A. 
Clasificación:
5.0

Owners are terrific to work with. I've rented several times and they are very courteous and accommodating.

Brian P. 
Clasificación:
5.0

Excellent experience all way around! Your associate at the China Spring location, Diamond Self Storage, was Simply the very Best!! Please congratulate her on an excellent job well done!!!

Franklin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel M. 
Clasificación:
5.0

Service was outstanding. This is my "go-to" rental place.

Curtis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg H. 
Clasificación:
5.0

El cliente no dejó un comentario.

james L. 
Clasificación:
5.0

U-Haul needs to do better with their map and information about rental and return facilities available. I picked the facility closest to my unloading area. The U-Haul branch the truck was picked up from changed it during the pick up process. The owner at the drop off location said their facilities doesn't show up on all U-Haul maps, but they showed up for my reservation options. The owner, Paul was very helpful and I did drop off at his location with ease.

SHERI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

james L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE P. 
Clasificación:
5.0

Extremely helpful attendant at the drop off location. Very nice.

Scott B. 
Clasificación:
4.0

very congenial and checked us in efficiently

Robert B. 
Clasificación:
5.0

Friendly owners and very knowledgeable.

Maria R. 
Clasificación:
5.0

Do not allow supervisors to "move" equipment, when computer system is down. They DO NOT know what is reserved and removed equipment that I had reserved, with local manager's knowledge.

Curtis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex W. 
Clasificación:
5.0

The team was great, assisted with all my needs, and had great prices. I will definitely refer others to this store.

Curtis P. 
Clasificación:
5.0

Fantastic people helped me with my moving needs when I needed it rather suddenly. They wasted no time getting me setup with a truck and on my way to complete my move on time. They were fast and efficient, friendly, and I will definitely go back to them the next time I have a need for a truck.

David K. 
No se han enviado comentarios para esta ubicación.

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