Customer Reviews for Diamond Self Storage - Anchorage

48 reviews

5401 Northwood Dr.   Anchorage, AK 99502

(907) 202-5284

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(907) 202-5284

5401 Northwood Dr.
Anchorage, AK 99502

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Annette does a great job!

Dan Harms  |  Overall Experience 
Rating:
5.0

All interactions with staff at this facility were great. Never worried about my belongings.

Susan Peck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MaryAnn Schneider  |  Overall Experience 
Rating:
5.0

Annette was incredibly helpful and friendly!

Barbara Martin  |  Overall Experience 
Rating:
5.0

Annette has been wonderful in helping make a stressful situation so much easier. The unit is great and we appreciate Annette helping us with getting a ground floor unit and another one close by.

Barbara Martin  |  Reservation 
Rating:
5.0

I am satisfied and was able to fit all of my belongings in without any problems. Thank you for your assistance. Terlisa Tresvant

Terlisa Phillips-Tresvant  |  Reservation 
Rating:
5.0

Move in is next Tuesday. Hopefully my charges will be adjusted accordingly.

James Tidwell  |  Reservation 
Rating:
5.0

Quick and easy. Annette was thorough and made the process simple. No issues with moving in.

Kristina Travis  |  Reservation 
Rating:
3.0

Customer did not leave a comment.

Karen Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Etevise or Shannon Antonio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah S Jones  |  Overall Experience 
Rating:
5.0

Good experience. Great customer service. Storage unit and grounds are clean.

Deborah Jones  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Mia Badillo  |  Overall Experience 
Rating:
5.0

Staff were all exceptionally friendly. Would definitely recommend.

Stephanie Johnson  |  Overall Experience 
Rating:
5.0

The staff was just amazing and I couldn’t be more pleased. We needed a place to store a car and boxes very quickly and Annette took care of everything. At moveout time Dave was just great in making sure our son was picked up from the airport and that all went efficiently. Can’t say enough good things about the place. I spoke with another facility in Anchorage at another time. The difference was night and day. Save yourself time and just go straight to Diamond.

Katie Mcallister  |  Overall Experience 
Rating:
5.0

I cannot say enough good things about my experience with Diamond Self Storage. The staff was friendly, and helpful upon our check in. Their shuttle service was awesome, and so helpful when you have a lot of luggage, and or animals - which we had both. But, they went above and beyond when our car would not start. Our car was in the storage facility for 10 months over a long cold winter, and our car battery was completely dead when we tried to get the car out of the storage. We could not even get the remote to work to open the car door. Diamond Storage to the rescue. They helped us figure out how to get in the car without using the remote. They then brought a portable charger out to try to start the car. That didn't work, so the assistant manager brought his personal car around, and tried his jumper cables. The car still did not start, but they did everything they could to help us out. When ended up having to take an Uber out, and I was trying to figure out how to get our luggage and animals to the front of the facility. Diamond Storage was like- no problem, we will send the shuttle around to get you and bring you to the front to catch the Uber. Can't say enough good things ...... Thanks Diamond Storage! Ask for Annette! She is an awesome GM and goes out of her way to be helpful!

Pamela Chambers  |  Overall Experience 
Rating:
5.0

Phenomenal service from the management and staff from start to finish. Always addressed my needs or concerns immediately. They definitely exude the confidence needed to make a tenant feel that their items are safe and secure. The facility itself definitely has the best accessibility, availability, size, and cleanliness in all of Anchorage. Military friendly location. Overall fantastic experience.

Brandon Sadowski  |  Overall Experience 
Rating:
5.0

Staff was less than helpful. Originally when we moved into the storage facility there was a dumpster that wasn’t emptied for an excessive amount of time and was overflowing, the dumpster was then removed, but never replaced. With as much as storage units cost, maintaining a single dumpster is not too much to ask.

Daniel Rabe  |  Overall Experience 
Rating:
5.0

I had a great experience with Diamond Self Storage.

David Barron  |  Overall Experience 
Rating:
5.0

First time I used this service and with great satisfaction. Everything went smooth and as advertised. Thank you.

Louise Hall  |  Overall Experience 
Rating:
5.0

Thanks folks, Great Facility & Nice People. Rates fair. Will use again if need. 😉

BILL SCHINDLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Itumulria  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stevan Hulley  |  Overall Experience 
Rating:
5.0

Great service by office, thank you!

Todd LaPorte  |  Overall Experience 
Rating:
5.0

No issues will be back again

Issac Mullins  |  Overall Experience 
Rating:
5.0

Diamond Parking and Storage has an amazing staff! They are friendly, helpful, courteous and go out of their way to accommodate customers!

Jason million  |  Overall Experience 
Rating:
5.0

I have had a storage unit for several years at this location, and I have always found the staff to be friendly, courteous, knowedgeable, and professional. My unit was well maintained and easy to access. Thanks for being there for me!

STEVEN MARTIN  |  Overall Experience 
Rating:
5.0

It is a great place for storage. We needed something last minute and the 24 hour helpful staff help us get a unit to store our property. Excellent customer service!

Jack Schmidt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nina Saechao  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT GORMAN  |  Overall Experience 
Rating:
5.0

The Diamond staff have been very helpful and easy to work with.

Peter Bradshaw  |  Overall Experience 
Rating:
5.0

Best storage experience. Super easy transactions. The most friendly, helpful, and wonderful staff. Thank you so much for everything. See you in the fall to store my classic car again!!

Sonya Lesemann  |  Overall Experience 
Rating:
5.0

THANK YOU GOD BLESS!

Gevan Sipin Camero  |  Overall Experience 
Rating:
5.0

Excellent storage facility, conveniently located. I would use them again.

CAROLYN ROBISON  |  Overall Experience 
Rating:
5.0

It was clean, dry and easily accessible. excellent staff.

Maxine Quist  |  Overall Experience 
Rating:
5.0

So courteous and helpful and responsive.

Tina Stephens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Schmoke  |  Overall Experience 
Rating:
5.0

Very clean and secure and accessible

sean murphy  |  Overall Experience 
Rating:
5.0

nice safe place

BRENDA REBNE  |  Overall Experience 
Rating:
1.0

I CALLED THE STORAGE FACILITY THREE (3) DIFFERENT TIMES AND GAVE A VACATING NOTIFICATION SO I WOULD NOT BE CHARGED BY AUTO PA FOR THE FOLLOWING MONTH. I WAS STILL CHARGED THE FEE WAITING FOR REIMBURSE

JACKY BAILEY  |  Overall Experience 
Rating:
5.0

Convenient, clean but maybe more accessibility during the long daylight summers would be nice.

DAVID RUSSELL  |  Overall Experience 
Rating:
2.0

Lighting on motion detector sucked. Lost my original lease. One tenant with a restaurant supply company was constantly cluttering up the entrance and hallways with their supplies instead of their unit

ROYCE O`BRIEN  |  Overall Experience 
Rating:
1.0

!*!Connex renter w/ Diamond Self Storage,5401Northwood Dr. DO NOT RENT HERE THEY WILL CALL POLICE ON YOU FOR WAITING OUTSIDE, RIGHT AFTER I UNLOADED A TRAILER & 2 CARS I SAT TO FIGURE WHAT NXT & COPS!

KAGAN PAUL CUSICK  |  Overall Experience 
Rating:
1.0

My RV trailer was damaged by the vehicle next to it. That owner took no responsibility and the facility allowed him to continue parking there. I frequently asked to move the locations but got no help.

BRIAN PENNER  |  Overall Experience 
Rating:
5.0

Dimond Self Storage had the size storage unit available when I needed it. Easy move in. The people are pleasant to work with. The price was very competitive. I was impressed by the security. Thanks

WILLIAM EDWARDS  |  Overall Experience 
Rating:
3.0

called the Place storage Facility for more info, helpful perssonnel. Will check back again for deals. Thanks.

Privacy Request  |  First Impressions 
Rating:
3.0

Went smoothly....good customer service!!

Privacy Request  |  First Impressions 
Rating:
5.0

Aside from the slight confusion as to where the office was the lease agreement was easy the guys were more than happy to answer all of my questions.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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