Comentarios del cliente para Diamond Quality Auto Detailing

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Diamond Quality Auto Detailing

Grado total:

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MIKE B. en

Grado:

El cliente no dejó un comentario.

RICHARD F. en

Grado:

GREAT JOB GUYS!!!

Anna M. en

Grado:

Truck too small for a 1 bedroom apartment..forced to make 2 trips, overpaid for mileage, truck had no ramp, very uncomfortable to load and unload. Generally unhappy with the reservation and truck.

Jacob S. en

Grado:

I made reservations to pick up my truck from the app and when I come to pick it up it wasn't ready at night I was very very upset it's ridiculous

angelo D. en

Grado:

El cliente no dejó un comentario.

YITCHCOCK W. en

Grado:

THE GUY IS A THEVE, I BROUGHT HIM BACK THE TRUCK NICE & CLEAN & HE CHARGES ME $54 DOLLARS FOR CLEANING. I NEED THIS $54 DOLLARS BACK OR I'll CANCEL THE ENTIRE CHARGE . SINCERELY Y. WEISSIt was explained to this customer repeatedly that this was not a cleaning fee, it was a late charge for not being able to serve a reserved customer scheduled upon your contracted return time.customer was refunded and explained the urgency of a timely return to serve another family’s move

susan M. en

Grado:

The pick location was great however the reservation process was horrible!

Stephen L. en

Grado:

Be open when it is returned. For some reason I was directed to return my truck to this place which was not open on weekends. Then I was charged $25 for cleaning. We left the truck as we found it, but it was unlocked because I had no padlock. I was the one who threw out empty bottles left by someone else in the cab. No one mentioned a cleaning charge when I rented this truck!

Joseph E. en

Grado:

Super courteous and helpful. Would definitely rent from here again

Mohammed S. en

Grado:

My recent experience with U-hual was very unpleasant. I initially reserved a truck to be picked up only 5 minutes from my house. Two days prior to my move date I was called by a very rude uhual employee named tayshawn who told me my pickup destination would be moved. Despite the employee's rude manner of speaking and lack of knowledge I was understanding that sometimes these things happen. I was fine when after being asked the employee finally told me that I would be comped the 40 mile difference. Because the pick up location was further away I asked him to change my pick up time to 830am instead of 9:00am. Since that phone conversation I persistently checked my uhual app for changes in my reservation. Everything seemed in order until I arrived at the pick up location. When I tried to perform the self pick up the option was grayed out which was strange because I was there at 8:30am like my pick up time had always stated. After restarting the app multiple times I learned that after I had already driven 30 minutes to the pick up location that my reservation time had shifted to 10:00am. After calling the area field manager he told me that the previous customer returned the truck late last night and it had never been marked as received. I understand this this isn't fully avoidable but what is unacceptable is: that no one had alerted me about this change The app showed no changes No one attempted to find a different truck nearby that was available

Bhavesh P. en

Grado:

Good service

Gary O. en

Grado:

Staff was courteous, prompt, great service, would certainly rent again

Laura V. en

Grado:

This is the second rental. The first reservation I made was in Tuxedo, NY. When I got there, my equipment was not there. It look 2 1/2 hours, long phone calls, cancelling the fist reservation and ultimately a new reservation to get a van in a new location at 10:30pm. Southfields is fine. But my kids were screaming tired. It was an stressful and unpleasant experience.

Andrew J. en

Grado:

Put up a sign that this is a U-haul location. It seemed like it was just an auto garage.

Lewis S. en

Grado:

They had just cut high grass around the unit so there was clippings on the back step and the tires on the passenger side. Inside had some pieces of garbage in it. Staff was great and very personable.

Mark M. en

Grado:

Exceeded my expectations. They provided wonderful customer service and was very accommodating in making a reservation and for pick-up and drop off. Staff was very helpful and friendly.The truck was ready and clean when I needed it and he contacted me the day before to ensure me the vehicle will be ready. I would recommend this location to anyone that needs a U-Haul truck within that area.

holly D. en

Grado:

lot was disorganized, building looked a mess and unsafe, trash can tipped over and rummaged through right in front of key deposit box

Alexander L. en

Grado:

Not very respective service. This location is short staffed, and also has a number of things all at once - did not feel like the U-Haul business was a priority. Plus egress is limited, so one has to back out of the property.

kevin L. en

Grado:

If we are told the car does not have to be back until 2:45 than it should state that on our contract and do not say it i has to be back 1 hr earlier. The rental is for a day which is 24 hours not 22 or 23 hrs.

ROSEMARY P. en

Grado:

El cliente no dejó un comentario.

PAUL H. en

Grado:

El cliente no dejó un comentario.

Balbino R. en

Grado:

Their needs to be some adjustments to the self service app. Wasn’t working well so had to check in/out via customer service.

THOMAS W. en

Grado:

Your best bet is to avoid using the internet to make your reservation. Singing up for the vehicle is okay, but it seems you will get locked in to using the internet reservation from that point forward. In other words, even if the place you're picking the vehicle up is open, that doesn't mean that they can help you check the vehicle out. You'll still need to follow the internet checkout method. You may even get an email that tells you that your pickup location is NOT what you singed up for.