Customer Reviews for Diamond Automotive
(Distribuidor de U-Haul del vecindario)

Clasificación:

5.0

Good service keep doing good job Ireally appreciate it thank you

Clasificación:

5.0

Best service thank

Clasificación:

5.0

Ken, the area field manager came to help with my unique hauling task on hand. He went above and beyond to make sure I could use UHaul services in full. He is a gem and the reason why I have decided to use UHaul more often from now on. ¡Gracias!

Clasificación:

5.0

Ken Richardson is always super helpful. Thanks Ken

Clasificación:

5.0

Everything was fine.. there was a little trash inside the van and the oil light kept coming on, informing me to add oil to the engine... other than that. It was Perfect.... Thank you U-Haul!!! :)

Clasificación:

1.0

I was wrongly charged rental for 2 days even though I had returned the vehicle within 7hrs of renting it. Have raised a request for reversal and am told that it may take 3 days for getting disposed!!

Clasificación:

5.0

Very helpful staff. Very friendly as well. No hassles!

Clasificación:

1.0

The main issue is the U-Haul reservation experience: for example, users should be *asked* whether they want insurance. It should not be the default choice. I did not need or want insurance. Online, I explicitly chose not to have it and I have a screenshot that verifies this. But unbeknownst to me it was part of the contract I received in Waltham. Did the pickup location override my selection? I would appreciate a refund. Gracias.

Clasificación:

3.0

Service provided at location is good. However, online reservation system to confirmation process is not the best. In the last 7 months, I have used UHaul twice and both times my reservation could not be honored for the equipment requested. Fortunately, I am able to make it work, but it frustrating.

Clasificación:

4.0

Other than a couple of packaged food items left in the truck that were not cleaned out, everything else was good.

Clasificación:

2.0

I've used U-Haul several times in the past and have always had a great experience. However, this time was not so good, for the following reasons: 1) When I called to booked the U-Haul, I asked for a vehicle large enough to fit a queen-sized mattress and confirmed that several times with the representative, but unfortunately it turned out not to be big enough so I am going to have to find another way to transport the mattress. 2) Upon dropping the vehicle off, I tried to follow the link to the website to complete the process, but it would not let me upload my photo of the odometer and gas gauge. 3) I called customer service to work this out and was transferred several times before being placed on hold while I sat in the parking lot waiting for assistance. I eventually gave up and left the vehicle in the lot.

Clasificación:

5.0

They were great and the location is convenient.

Clasificación:

1.0

DO NOT RENT FROM HERE. The van had trash inside and hadn't been cleaned out when I picked it up. The owner was rude and inattentive. Then they overcharged me by almost 100 more miles than I actually drove.

Clasificación:

1.0

On the pick-up, they tried to charge me for insurance without my permission. Then it took them an hour to remove the $200 charge while I waited. When I finally got the van, it only had half a tank of gas and was FILTHY forcing me to sweep it out before using it. I dropped the van off clean and with a full tank at 4:00 PM. Diamond said they would send my receipt in email. The next morning I'm getting frantic phone calls from Ken, the regional manager telling me I need to drop the van off. Finally, at 12:30 I get my receipt confirming everything. I originally made my reservation for River Street in Waltham, and allowed the home office to redirect me to Moody Street. I will never allow that to happen again. Moody Street is not a reliable location.

Clasificación:

4.0

Vehicle choice was slim as this is a partnered pickup location, not a Uhaul branded location. But they had the van I needed! Great staff.