The main issue is the U-Haul reservation experience: for example, users should be *asked* whether they want insurance. It should not be the default choice. I did not need or want insurance. Online, I explicitly chose not to have it and I have a screenshot that verifies this. But unbeknownst to me it was part of the contract I received in Waltham. Did the pickup location override my selection? I would appreciate a refund. Gracias.Mark M.
Customer Reviews for Diamond Automotive
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.elizabeth F.
Service provided at location is good. However, online reservation system to confirmation process is not the best. In the last 7 months, I have used UHaul twice and both times my reservation could not be honored for the equipment requested. Fortunately, I am able to make it work, but it frustrating.Monique M.
Other than a couple of packaged food items left in the truck that were not cleaned out, everything else was good.WILLIAM W.
El cliente no dejó un comentario.Louis F.
El cliente no dejó un comentario.Amr S.
I've used U-Haul several times in the past and have always had a great experience. However, this time was not so good, for the following reasons: 1) When I called to booked the U-Haul, I asked for a vehicle large enough to fit a queen-sized mattress and confirmed that several times with the representative, but unfortunately it turned out not to be big enough so I am going to have to find another way to transport the mattress. 2) Upon dropping the vehicle off, I tried to follow the link to the website to complete the process, but it would not let me upload my photo of the odometer and gas gauge. 3) I called customer service to work this out and was transferred several times before being placed on hold while I sat in the parking lot waiting for assistance. I eventually gave up and left the vehicle in the lot.ROBERT F.
El cliente no dejó un comentario.NICOLE F.
They were great and the location is convenient.ERIN G.
El cliente no dejó un comentario.STAN F.
DO NOT RENT FROM HERE. The van had trash inside and hadn't been cleaned out when I picked it up. The owner was rude and inattentive. Then they overcharged me by almost 100 more miles than I actually drove.EMILY S.
El cliente no dejó un comentario.TIZIANO F.
On the pick-up, they tried to charge me for insurance without my permission. Then it took them an hour to remove the $200 charge while I waited. When I finally got the van, it only had half a tank of gas and was FILTHY forcing me to sweep it out before using it. I dropped the van off clean and with a full tank at 4:00 PM. Diamond said they would send my receipt in email. The next morning I'm getting frantic phone calls from Ken, the regional manager telling me I need to drop the van off. Finally, at 12:30 I get my receipt confirming everything. I originally made my reservation for River Street in Waltham, and allowed the home office to redirect me to Moody Street. I will never allow that to happen again. Moody Street is not a reliable location.Scott K.
Vehicle choice was slim as this is a partnered pickup location, not a Uhaul branded location. But they had the van I needed! Great staff.Leigh D.
I was charged for the wrong amount of milesVladislav S.