Customer Reviews for Dewolfe Lumber Company
(U-Haul Neighborhood Dealer)

1,074 reviews

5041 Columbia Way   Quartz Hill, CA 93536
(50th St W)

(661) 943-6321

Office Hours

  • Monday - Wednesday:
    8 am - 2 pm / 3 pm - 4:30 pm
  • Thursday:
    8 am - 2:30 pm / 3 pm - 4:30 pm
  • Friday:
    8 am - 2 pm / 3 pm - 4:30 pm
  • Saturday:
    8 am–3:30 pm
  • Sunday:
    9 am–1:30 pm

Services at this Location:

Contact Us

(661) 943-6321

5041 Columbia Way
Quartz Hill, CA 93536
(50th St W)

Services at this Location:

Office Hours

  • Monday - Wednesday:
    8 am - 2 pm / 3 pm - 4:30 pm
  • Thursday:
    8 am - 2:30 pm / 3 pm - 4:30 pm
  • Friday:
    8 am - 2 pm / 3 pm - 4:30 pm
  • Saturday:
    8 am–3:30 pm
  • Sunday:
    9 am–1:30 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Price is too high. Last week big truck from Penske is cheaper than this small truck today.

Sunil Dharmarathne 
Rating:
5.0

Customer did not leave a comment.

jason bartlett 
Rating:
3.0

Customer did not leave a comment.

Lonnie Hicks 
Rating:
1.0

Have to give personal information to phone would never rent from them again Scamm

Craig Shaw 
Rating:
3.0

Customer did not leave a comment.

RICARDO FIGUEROA 
Rating:
5.0

Na

Romik Kazaryan 
Rating:
1.0

Customer did not leave a comment.

William castaneda 
Rating:
5.0

They were great 🌟 🌟 🌟 🌟 🌟 I will definitely recommend Dewolfe lumber uhaul and will return when needed.

jorge alvarez 
Rating:
5.0

Customer did not leave a comment.

Adisa Dawes 
Rating:
3.0

This location does not have utility dollies so I had to go to a different location to pick up the utility dolly I reserved, which was inconvenient. Also, it closes earlier than other locations in the area, so I had to pick up the truck earlier than planned.

Nicole Heersema 
Rating:
5.0

The staff at this location was amazing

Kenneth Munoz 
Rating:
5.0

Customer did not leave a comment.

Steven Frye 
Rating:
5.0

Customer did not leave a comment.

Audrey Torres 
Rating:
5.0

It felt like family

HECTOR GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Anthony Marino 
Rating:
5.0

Great service from beginning to end. Extremely satisfied with this location.

Juan Nunez 
Rating:
5.0

only minor problem was the erratic radio not setting on input quickly.

Vincent Pagano 
Rating:
5.0

Customer did not leave a comment.

david oliver 
Rating:
5.0

I called to inquire about the vehicle I needed and Ceasar helped me over the phone. He was polite and nice over all. When I showed up to pick up the vehicle he was fast and accurate to do the paperwork and had out on the road in no time. When I returned the vehicle there was another gentleman who was also very nice and polite. It was a great experience and this will be my new U-Haul location going forward

Joanny Alvarenga 
Rating:
5.0

Customer did not leave a comment.

Mark Burton 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO CORDERO 
Rating:
3.0

Customer did not leave a comment.

Rosa Linares 
Rating:
4.0

The staff was very friendly, check out & check in was handled very professionally. The van we rented for the week was clean and had less then 13k miles on it. The problem was it had a gap in the top of the drivers door jam which caused a lot of noise for the driver and was difficult hearing the passenger talking.

teresa wustrack 
Rating:
5.0

Quick service, nice folks, and positive vibes

Brandon Lee 
Rating:
5.0

Customer did not leave a comment.

Sherman Jackson 
Rating:
5.0

Customer did not leave a comment.

Pedro Apoloni 
Rating:
5.0

Keep up the good work. A great experience. Was actually very pleased with how well the lights and everything worked and how nice and new the trailer was.

MARK BROWN 
Rating:
1.0

Store was supposed to be open till 3pm, but was closed at 2:30 when we arrived. No answer when I called the stored number. Had to unhook the trailer myself and leave it in an unsecured area. We waited around till 2:45, and someone came out from somewhere and started moving trucks around. I called out to him 3 times, and he looked at me, but completely ignored me. I believe the guy was the owner that has been complained about a lot in Google reviews. The guy is a complete @$$ hat. Uhaul should not let this moron represent them. He is completely tarnishing the good uhaul name.

Matthew Swanson 
Rating:
5.0

Customer did not leave a comment.

Anthony Delmarto 
Rating:
5.0

Quick and professional

ROBERT POORMAN 
Rating:
5.0

Customer did not leave a comment.

JOHN MEJIA NAVARRO 
Rating:
5.0

Good customer service

LACRESA TURNER 
Rating:
5.0

Keep doing what you are doing.

Anthony Marino 
Rating:
5.0

The guy who help us is very professional .

Esequiel Vargasgarcia 
Rating:
5.0

I thought the truck was non smoking? When I ran the AC it smelled awful. In fact, I suffered a headache from the smell. You need to replace the cabin air filter!!!!

Michael Mcmillan 
Rating:
4.0

Customer did not leave a comment.

Regan Russell 
Rating:
5.0

Customer did not leave a comment.

Angelina Hughes 
Rating:
5.0

Fantastic staff greeting me to drop off truck & tow dolly. He even let me speak personally with the manager on phone to give advice on my next steps to take with my personal car damage. Great customer see& easy!

Tami Valderrama 
Rating:
5.0

Customer did not leave a comment.

Tony Herrera 
Rating:
5.0

Customer did not leave a comment.

Angelica Stowe 
Rating:
5.0

Nothing !! I was very satisfied, GreaT customer service. I will definitely used them again.

tamara sturcke 
Rating:
5.0

Customer did not leave a comment.

Angelica Stowe 
Rating:
5.0

Customer did not leave a comment.

Griselda Ambriz 
Rating:
5.0

Customer did not leave a comment.

Andres Guillermo 
Rating:
5.0

Customer did not leave a comment.

Ana Chavez 
Rating:
5.0

Keep doing what you're doing. I was in and out professionally.

andrew wilson 
Rating:
5.0

Customer did not leave a comment.

Eduardo Gonzales 
Rating:
5.0

I just love your service

Richard Phillips 
Rating:
5.0

The online experience was undesirable/horrible. I will go to the counter next time. It took too long for the check in and out on the app.

maximo martinez 
Rating:
5.0

Great fast service. Friendly customer service, clean truck. Very satisfied and will return

Brian Haro 
Rating:
3.0

Customer did not leave a comment.

Clyde Johnson 
Rating:
1.0

Person in charge was very rude. If he wants people to wait outside the fence he should post a sign. I drove past the gate because all the Uhaul equipment is beyond the gate and he told me it was private property eve though I was clearly pulling Uhaul equipment. He did not have to be an asshole to me. All he hast to do is post a sign. Will not go back.

Sebastian Sanchez 
Rating:
5.0

In and out in less than 5 minutes, fast and easy.

Freddy Garcia 
Rating:
1.0

I was charged over $16 for 3 gallons of gas. I only put 21 miles on it total, and went to the gas station right before I dropped the truck off. The man who checked me out told me the gas level was OK. I was surprised when I saw the charge for gas on the receipt.

ALEX SUMMERS 
Rating:
5.0

Customer did not leave a comment.

Jelani Carter 
Rating:
5.0

Every time I've needed to rent a trailer or a moving truck, DeWolfe has always been able to accommodate me. The man behind the counter has always been helpful and always friendly. Today, I worked with an actual U-HAUL representative and wasn't disappointed.

CHRISTOPHER WEBB 
Rating:
5.0

Awesome customer service.

Shawn Cardenas 
Rating:
5.0

The computer gave me the wrong truck but the agent easily switched over the correct one

DEBBIE LUCKETT 
Rating:
5.0

Easy and convenient business transaction.

Tina Strange 
Rating:
5.0

Customer did not leave a comment.

Manhal Jacob 
Rating:
1.0

Customer did not leave a comment.

Dean Treusdell 
Rating:
5.0

Customer did not leave a comment.

RICK RAGAZZO 
Rating:
5.0

Customer did not leave a comment.

Donna Angell 
Rating:
5.0

Customer did not leave a comment.

Rene Pulido 
Rating:
4.0

Customer did not leave a comment.

Orlando Soliz 
Rating:
4.0

Customer did not leave a comment.

Steve Vicsotka 
Rating:
5.0

Customer did not leave a comment.

Joseph Ruggless 
Rating:
5.0

Thank you for helping to make my move from LA, CA to Lancaster, CA effortless. Processing time at pickup location and time of pickup were met w/o any hiccups. Charges were exactly as stated. Cesar your shipping pads are on the way. Again thanks for making the move a very smooth 👌 one. Will certainly use this location again should the need arise.

Jayne Ragland 
Rating:
5.0

Customer did not leave a comment.

BRIAN VANGORDEN 
Rating:
4.0

Equipment should be available were told.

George Pruitt 
Rating:
3.0

Customer did not leave a comment.

SATURNINO LAYAO 
Rating:
5.0

Great customer service 💜

Lakisha Johnson 
Rating:
5.0

Customer did not leave a comment.

Eric Musgrove 
Rating:
4.0

Customer did not leave a comment.

Armenak Makhtesyan 
Rating:
3.0

Very friendly

WILFREDO QUIJADA 
Rating:
5.0

Customer did not leave a comment.

Kyle Barnes 
Rating:
5.0

Great experience

Benjamin Potter 
Rating:
5.0

Customer did not leave a comment.

Dorothy Lubin 
Rating:
5.0

Customer did not leave a comment.

SERGIO ALEGARBES 
Rating:
5.0

I have rented trucks or vans a few times this year. This was by far the cleanest truck and best experience I’ve had so far. Going forward this will be the location I rent from over all the others.

James Ely 
Rating:
5.0

Great job! I’ve been coming here for years and their service is always great. I would recommend to anyone. -James BIGELOW

James Bigelow 
Rating:
1.0

i was RIP OFF i feel i bought the insurance with the rental i had a minor issue with the rental that is why i bought the insurance now a lady Sam called me that because of that minor issue i have to pay the DEDUCTABLE for the insurance i have never heard that ever that is the reason i bought the insurance at first I THINK IS NOT RIGHT I WAS NEVER TOLD OF ME PAYING THAT DEDUCTABLE IN MY INSURACE SORRY !!! WHAT A RIPPOF

JORGE BENITEZ 
Rating:
5.0

Very Knowledgable

SPENCER WILLIAMS 
Rating:
5.0

The the folks at Dewolfe got me in and out quickly and the return was the same, great job!

WILLIAM SEXTON 
Rating:
1.0

have a better system for renting and returning vehicles.

Florentino RamirezJacobo 
Rating:
5.0

Customer did not leave a comment.

Mary Lian 
Rating:
5.0

It was great. thank you

Sherri Carter 
Rating:
1.0

I was over charged. I can't get in contact with them.I returned the truck before 10 pm with the dolly and they charged me 100 dollars for it. I put the gas past what I got it with which was over half of a tank they stated it was only a half a tank. I got pictures and times. I need this corrected or I will take legal action

DEMETRIUS FRANKLIN 
Rating:
4.0

Nothing!! We had a great experience at this location.

Elizabeth Sheppard 
Rating:
1.0

I rented for one day, 24 hours I was supposed to bring it back at 9 AM the next day tried calling at 930am to tell them I was running late, and ask them if I could bring it back at 12, she said no problem they someone coming to get it at 3pm. I get there at 12 and she said I have to charge you an extra day. when I only had it three extra hours and then at 3pm she charges somebody else for another day I don’t. I don’t think that’s right.

MARK ZURLO 
Rating:
3.0

Customer did not leave a comment.

Paschell Wilson 
Rating:
1.0

Agent was a no show at the given appointment time referred instead to the angry proprietor who was in possesion of the worst attitude of any human I have ever met. If possible I would highly recommend any of the options available, if Uhaul sends you there...Enterprise has equally favorable rates. Avoid at all costs.

HENRY KOOPS 
Rating:
5.0

Customer did not leave a comment.

Crystal Hernandez 
Rating:
5.0

Customer did not leave a comment.

Alejandro Fernandez 
Rating:
5.0

Customer did not leave a comment.

Raul Rodriguez 
Rating:
1.0

Don’t be rude and have some manners. People are stressed enough moving and coming to get a rental from uhaul has made me become more stressed and increased my anxiety.

Jessica Urquieta 
Rating:
5.0

Customer did not leave a comment.

JOhn Selert 
Rating:
5.0

Good service.

Jason Tuia 
Rating:
5.0

Customer did not leave a comment.

Frank Guillen 
Rating:
5.0

Customer did not leave a comment.

Vivian Nelson 
Rating:
5.0

I never went there. My unit was delivered and picked up. Every thing went very well and the girl on the phone was extremely nice to deal with. Thank you for a great experience.

Kathy Born  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

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  • Moving Supplies

    We sell hundreds of products to make moving easier!

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