Maybe offer a partial refund if you can turn the equipment in early.
PHILIP O
Customer Reviews for Dewolfe Lumber Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Fast service.
PAUL SThank you so much for your assistance. Originally there was a tow dolley available at 3:45 PM and located one nearby in Quartz Hills at 10 AM. Made it so much convenient. Thanks.
NICO SFast and friendly people
ARMEN PConvenient location. Helpful folks. Will recommend.
PATRICIA DOnce I arrived I had to speak with another man on the phone at the store about my reservation to pickup van and complete purchase. The man at the counter did not speak english. I called customer service to arrange a later drop off since the actual site did not answer the phone. The representative changed my drop off time to later. I returned and noticed an additional fee of $19.95 on receipt that was emailed to me. I called customer service again to be told there were no notes of a call and a district manager would be calling me back within 72 hours. I advised michael that I have proof from my call log I called and was on the phone with customer service for 3 minutes and 50 seconds while the representative changed my drop off time snd I verified i would not be charged anything additional. This all the way around is horrible customer service
Lavette JThis location is terrible. When you walk in they don't greet clients. When you tell them you're there for U-Haul, they just pick up a phone and fail a number then hand me the phone. I had no clue I was going there for a random phone call of such. The guy hooks up the trailer and then starts to grunt while pointing at different things on the trailer. I have no clue what was going on or if there's anything I need to know about or anything specific I need to do. I will NEVER recommend that place and probably not choose U-Haul next time I need a trailer since U-Haul will do nothing to fix that place.
David LCarlose at DeWolfe Lumber is very professional and I will definitely use his UHaul service again
RICHARD PNada
Charlotte NI was impressed with the U-Haul services offered at Wolfe Lumber. The person who checked out the truck and the person receiving the truck back could not have been nicer. They made the overall experience pain free!!!
BRENDA DAwesome people here
ALEJANDRO FWe needed to extend the time period we kept the UHaul truck and Ceasar at the drop off point was extremely kind and helpful! UHaul is the Best!!! Thank You so much!!!
LAWRENCE RExcellent customer service and the rental process was very easy. I would absolutely rent again from this location.
JENNIFER KGreat service!
Brent RThe app crashed multiple times. During equipment return it crashed and my whole order disappeared for good. Luckily there was a U-Haul staff member present at Dewolf Lumber to finish the turn in. The app desperately needs to be fixed.
Daniel NWhen I was using truck share to return my vehicle, I was taking the pictures for the return and the app crashed. When I went back into the app it state that I did not have any active reservations or past reservations so I do not believe I was fully able to complete the return process.
Carly LLove this place. I have rented from here a couple of times already and will continue to
Deborah DWhen I went for my réservation I had issue retrieving the key. I was on the Phone for over an hour and they still weren't able to help me. They finally told to cancel and go to another location. Glad I didn't to do that.
Karen MThe estimate we received was for 300.00 and our final bill was for almost 700.00 alittle bit of a shock. We left the gas tank full, cleaned everything and didn't go over on the miles. I think we will have to shop around more the next time.
Larry JVery helpful and friendly.
robert hThe whole return deal with no one to actually receive is a little weird to me.
Dana CI had no issues. Nothing to improve upon.
Kenneth PRented from DeWolfes before. Excellent.
Ruby CNothing very satisfying
Luis MThe service was fast and great!
Carl SThis place is the BEST
Anthony CHonestly,from start to finish of my rental experience it was a perfect transaction ??!!
Raul VGreat service, got me right fast. Would have been nice if they had hitches for rent, forgot mine and had to buy one.
Mason APrice is too high. Last week big truck from Penske is cheaper than this small truck today.
Sunil DHave to give personal information to phone would never rent from them again Scamm
Craig SNa
Romik KThey were great 🌟 🌟 🌟 🌟 🌟 I will definitely recommend Dewolfe lumber uhaul and will return when needed.
jorge aThis location does not have utility dollies so I had to go to a different location to pick up the utility dolly I reserved, which was inconvenient. Also, it closes earlier than other locations in the area, so I had to pick up the truck earlier than planned.
Nicole HThe staff at this location was amazing
Kenneth MIt felt like family
HECTOR GGreat service from beginning to end. Extremely satisfied with this location.
Juan Nonly minor problem was the erratic radio not setting on input quickly.
Vincent PI called to inquire about the vehicle I needed and Ceasar helped me over the phone. He was polite and nice over all. When I showed up to pick up the vehicle he was fast and accurate to do the paperwork and had out on the road in no time. When I returned the vehicle there was another gentleman who was also very nice and polite. It was a great experience and this will be my new U-Haul location going forward
Joanny AThe staff was very friendly, check out & check in was handled very professionally. The van we rented for the week was clean and had less then 13k miles on it. The problem was it had a gap in the top of the drivers door jam which caused a lot of noise for the driver and was difficult hearing the passenger talking.
teresa wQuick service, nice folks, and positive vibes
Brandon LKeep up the good work. A great experience. Was actually very pleased with how well the lights and everything worked and how nice and new the trailer was.
MARK BStore was supposed to be open till 3pm, but was closed at 2:30 when we arrived. No answer when I called the stored number. Had to unhook the trailer myself and leave it in an unsecured area. We waited around till 2:45, and someone came out from somewhere and started moving trucks around. I called out to him 3 times, and he looked at me, but completely ignored me. I believe the guy was the owner that has been complained about a lot in Google reviews. The guy is a complete @$$ hat. Uhaul should not let this moron represent them. He is completely tarnishing the good uhaul name.
Matthew SQuick and professional
ROBERT PGood customer service
LACRESA TKeep doing what you are doing.
Anthony MThe guy who help us is very professional .
Esequiel VI thought the truck was non smoking? When I ran the AC it smelled awful. In fact, I suffered a headache from the smell. You need to replace the cabin air filter!!!!
Michael MFantastic staff greeting me to drop off truck & tow dolly. He even let me speak personally with the manager on phone to give advice on my next steps to take with my personal car damage. Great customer see& easy!
Tami VNothing !! I was very satisfied, GreaT customer service. I will definitely used them again.
tamara sKeep doing what you're doing. I was in and out professionally.
andrew wI never went there. My unit was delivered and picked up. Every thing went very well and the girl on the phone was extremely nice to deal with. Thank you for a great experience.
Kathy B | Overall Experience