El cliente no dejó un comentario.Jay O.
Customer Reviews for Dewolfe Lumber Company
(Distribuidor de U-Haul del vecindario)
Quartz Hill, CA 93536
(50th St W)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 4 p. m.
- Dom.: cerrado
- 6/27/2022: 8:00 a. m. - 2:00 p. m.
- 6/28/2022 - 6/30/2022: cerrado
- 7/4/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The old man that runs the place treats his customers very poorly and is disrespectful. I will never go here again. The lady was okay, but the old man has a mean look and is very rude when you speak to him. He has no customer services skills. If I were you, I would remove your Uhaul's from here. Since this was the last resort for me, I had to go here, but would always refrain from shopping here.Sanjay S.
Elma was great with helping me out after another location failed to have my reserved pick up truck. Go Elma!Kristy S.
The truck was out of gas when I picked it up. 1/4 of a tank gets you to a fuel station and takes time and mileage I should not need to use and pay for as well as my time loss when I'm busy trying to move. I went 10 miles and needed to put 3 gallons of gas in the truck. Really??? The 15 ft truck BTW.Carrie B.
El cliente no dejó un comentario.Dwight M.
El cliente no dejó un comentario.Craig S.
I had the absolute worst experience with this place I have never felt more disrespected In my entire life!these guys tried to rip me off for a cleaning fee!we discussed the truck being dirty when I picked it up and the guy tried to act like that never happened.i go thru uhaul all the time and I have never had a problem like this.please do yourself a favor and never go to these guys at this location.SHANE T.
It's not u-haul it's the people that run the place the wolf lumber they are horrible they're always trying to take advantage of people the guy tried to charge me extra money because there was some mud around the exterior of the vehicle that was not part of the discussion nor part of the contract and then I filled up the truck exactly where I got it but they're saying it's rifle low the line anything they can do to make a dollar and if it's you guys shame on you and then you wanted to argue with me yell at me and then you tried to reach behind the counter I don't know if it was a gun or a club of some kind and threaten me in Spanish something about me being white and entitled I will tell everyone in this town and the next horrible horrible.MATTHEW F.
Just didn't like that they don't help with putting car on tow car or even give any guidance for first timersDenesha P.
El cliente no dejó un comentario.Gene W.
Hispanic gentlemen at the store was rude, he was upset the vehicle had some mud around the wheels. It rained last night and some roads had mud on them, I was charged a cleaning fee due to some dirt insideBenjamin L.
Can nn do ggnWendy B.
El cliente no dejó un comentario.Enrique L.
The sales person was unfriendly . Was in a rush and didnt even say Thank you! Equipment performed excellent藍Good rates.Mike C.
El cliente no dejó un comentario.Nicholas W.
El cliente no dejó un comentario.Patrick D.
Great location and Excellent customer supportEric S.
El cliente no dejó un comentario.DANIEL A.
El cliente no dejó un comentario.Gary R.
Have the location contact the customer to let him know that everything is fine and ready to go as reservedNick B.
No comment.VICTOR S.
El cliente no dejó un comentario.LINDA H.
when it was all said and done for an hour and a half, I feel I paid too much for the rental, even after I put $10 gas and filled it a little pass the quarter tank line. The amount I paid for the box truck would have been the same charge for delivery. Not sure I'll do this again?Jason T.
Was not able to rent via the app as it indicated. Had to go in and have them enter everything manually, even though I had checked in on the app previous. Waste of time to do on the app in advance.brent L.
Customer service,Carlos G.
El cliente no dejó un comentario.LIANA C.
Needed to rent a UHAUL for a local move. Made an online reservation. I showed up about 10 minutes early, and they brought my reserved truck around shortly. Finished the move and brought the truck back, no problems. Very satisfied.Timothy C.
Very easy to pick up truck. No wait.Joshua B.
El cliente no dejó un comentario.Anthony B.
El cliente no dejó un comentario.COBY E.
El cliente no dejó un comentario.SANFORD B.
El cliente no dejó un comentario.FILIBERTO U.
The customer service was terrible I would not recommend this place to rent a uhaulZOEY W.
El cliente no dejó un comentario.KIELY P.
The Uhaul truck needed a wheel alignment barely and it was unsafe to drive. Even after my complaint, they still charged me full price. I was hesitant refill the gas tank that was barely off of â€œFullâ€ because of how bad the truck drove but they didn't care and still were going to charge me 30 dollars since I didn't get gas. I ended up going to get gas and ended up paying way less. I would never rent from them again.ROSHAWN P.
El cliente no dejó un comentario.DAVID M.
I only used the pickup for ten miles and was charged for two gallons of gas. I consider that to be unethical. Uhaul has always been my go-to rental company. I don't know about that anymore. JamesJAIME G.
El cliente no dejó un comentario.Victor H.
Upon our arrival, we and 1 other customer were waiting for our trucks and were to told to wait 10-15 minutes. It appears to be because the employee was busy chatting with a family member. Not only rude but unacceptablePATRICK W.
El cliente no dejó un comentario.Julio C.
El cliente no dejó un comentario.BLAKE H.
El cliente no dejó un comentario.HOWARD H.
El cliente no dejó un comentario.JOSEPH B.
My order was changed 6 times the day before my pickup and then changed again the same day 30 minutes before. Your customer service was great in helping me. Especially, meridith. She was wonderful but your system is awful!!!ANDREA C.
The truck wasn't washed the passenger seat was dirty / stainedMaria R.
El cliente no dejó un comentario.MARC B.
when I arrived the woman running the u haul rentals was unfriendly and short. She told me the tire light was on but the helper ( who didn't speak english very well) pumped it up. Wouldn't you have tire repaired before sending out? I stopped to fill up the tank of fuel and the nozzle would stop every 3 seconds. It was aggravating. U haul sent someone out at my location but failed to fix slow gas fill. After I left my destination the tire light came on causing me to lose 2 hours waiting for someone to put on spare tire. A total pain in the _____. This is my third time renting a u haul and every time there have been issues.RORY S.
Service was fast.CARLOS C.
I've used 2 U-Hauls this month and both times I have been overcharged. Never using this company againLUIS A.
I was charged some bogus amt for 3 tiny little scratches which I did not cause! This is the third time I've used this UHaul and never had a problem until now! I am 70 yrs old and have a perfect driving record. I was not driving today, my pastor was. One of our congregants generously gave me a couch and love seat which my pastor and the people's 30 year old son loaded them. The side with the supposed "new" scratches was on the curb side of the street yet the UHaul employee told me "somebody must have hit you and you didn't know." !!!!!!!!! So instead of paying $57 I was charged $227! I live on only my Social Security check each month and that little b--ch reamed me! I wish I had a way to check and make sure they are going to actually use my money to fix this pre-existing "accident" I WAS FALSELY ACCUSED OF! I just want to cry. Because this month I will go a little hungry. I will tell the entire WORLD about this!Mary M.
Nothing to improve in my opinion. Excellent customer service and my truck was in excellent condition.MATTHEW M.
El cliente no dejó un comentario.MARTHA W.
El cliente no dejó un comentario.DEMETRIO G.
El cliente no dejó un comentario.JUDITH M.
The gentlemen was really upset because he said he closed at 3:30pm when it is clearly stated he closed at 4pmTAMARA S.
El cliente no dejó un comentario.VIRGINIA S.
The location and the people were great! Butâ€¦â€¦ the truck needs to be serviced! The ride was incredibly rough!!!! It felt like I was riding on square wheels! Even with it fully loaded it was very rough. It says it suppose to drive like a van!! Not even close! I have driven many trucks and this by far was the worst! My head still hurts. Fortunately, the items I transport were not breakable or they all would be. Please repair this truck before the next person does break all their items!MICHAEL M.
Everything was perfect.Curtis W.
The truck and personnel were great !ROBERT P.
Using the internet to order the trailer made this a much simplified process. ¡Gracias!STEVEN R.
This was one of the best experiences I have had renting from U-HAUL. At first I was a little apprehensive about renting the truck via the cell phone, but after going through the easy to follow steps, it was easy. What a great service! Thank you and great Job!Donald D.
El cliente no dejó un comentario.THOMAS K.
The uhaul website had an error which affected drop off and the next day I arrived late and caused another family to miss their reservation. The person in charge of uhaul rentals was incredibly presides duo all yet compassionate. She was direct in terms of the difficult place it put them in with the family missing their reservation yet still treated me with respect and helped us out with making sure we had the right amount of gas in so that we wouldn't get charged extra, even encouraging us to pop down the street to fill up a bit to avoid the extra charges. During stressful times of moving, dealing with a service person who remains kind yet direct like this is priceless. I highly recommend this location!JAIMIE S.
I have the worst customer service E Mercedes ever in my whole life 1st I had when I picked up the truck at a non speaking English person there who I get um I guess just ran the shop but the lady who checked me in did it over the phone through the business phone and this phone and did not proceed to do it right and then when I went to return the truck proceeded to yell at me because supposedly I said accepted the truck when it said it was full of gas and ham and I both took a picture where it was at a quarter of a tank But she sat there and berated me for about 30 minutes which I have it on tape and scolded me how I didn't do it right and anyoneDaria L.
More pleasant Costomer service. I returned my truck after hours and had to leave the key in the dropbox. The online system would not pick up the location on my phone after trying for over 40 minutes and as a result they issued me a $20 charge for not completing the return "completely." When I called to let them know that the system would not pick up my location upon return & that the truck was equally as dirty when I received it as when I dropped it off, they were not understanding at all and said they would also not refund me the $25 cleaning fee that the charged me, even though the truck was in no worse condition when I dropped it off compared to when I picked it up. They were very short with me and told me I would have to speak with UHAUL directly regarding any concerns. I was overall very disappointed with UHAUL and they're affiliates in handling my rental.MAYA C.
Caesar the man who works there is a not a good representative for your company. He is angry, nasty and mean not to mention rude! I was having trouble backing the trailer into the spot he wanted it and he was very rude and told me I was not allowed to rent uhaul there ever again because I was not a â€œgood driverâ€. He also has many bad reviews on Yelp. I hope you will investigate this place. Gracias.MARC M.
Thanks. Nice new truck great a/c , great clean smell.RAYMOND C.
El cliente no dejó un comentario.STEVEN V.
Great customer service with a smile!Vernard J.
Everything was fineJAMES H.
El cliente no dejó un comentario.HECTOR O.
Nothing the workers were great ! Thanks so much for the great service DACHA W.
El cliente no dejó un comentario.GRACE H.
El cliente no dejó un comentario.MARCO R.
El cliente no dejó un comentario.RONALD R.
El cliente no dejó un comentario.SOLEDAD B.
It was all good 👍GARY M.
El cliente no dejó un comentario.RACHEL P.
I spray washed the truck inside and out and I was changed $25 for returning it wet. I was told to clean it after use BUT I was not told not to use water. Does it make sense to you?Robert G.
El cliente no dejó un comentario.Gurcharan S.
Horrible customer service from this location. I'm thinking to go to Google and Yelp to leave reviews about how horrible my visit was with the male attendant.MICHELLE S.
El cliente no dejó un comentario.MAURICE D.
El cliente no dejó un comentario.Felix A.
El cliente no dejó un comentario.Robert R.
Great customer service and just the right equipment and price for the job.Jack W.
Quick and easy check in and returning the vehicle was very smooth.Paul W.
Very professional and efficientMario O.
Extraordinario servicio al clienteWILFREDO L.
Parking lot could be marked for the trucks separately from the customers vehiclesAdrian G.
Excellent customer service! We had to add a day with no problem!Adrian G.
Even though I chose mobile pickup, I had to speak with rep. Gate was locked. Rep at location didn't speak English and it wasn't clear what was happening. He just called someone talked about stuff and handed me phone. He indicated that 25 dollar fee if dirty. Used vehicle and came back. Cleaned it out, took pictures. When he was inspecting he stood there looking upset about the trailer. We live in the desert so there were some footsteps in it still but it was clean. He says, "broom," and points at store. I get my broom and humor him. We check mileage and all that. Locks car door and walks away. I had a mask i accidentally left in the truck, i try to tell him. He's 4 feet away. He keeps walking. I speak louder and he just walks away. So rude!FORREST R.
El cliente no dejó un comentario.Dana C.
Excellent customer serviceSANDRA C.
El cliente no dejó un comentario.SALVADOR M.
The man that works there is rude and hard to understand when he talks.ANDREA Y.
I made a reservation for a 20 foot truck. I wanted this size as the 26 foot truck stuck half way across the street when we moved into our old place. We were supposed to pick up 8:00 am, at 7:30 that day Uhaul called to say they did not actually have a truck for us. They said the only truck available was a 26 foot truck at Pacoima. We reluctantly agreed to this and set off for Pacoima 17 miles. We were almost to the exit in Pacoima when Uhaul called and said that the truck had already been rented. We had people we had hired to help us move ( thru Uhaul) coming at 9:00am so we running out of time at this point. I expressed this to the Uhaul person and asked if there was anything available further away. He said the next closest truck was a 26 footer in Palmdale. This was 53 miles away from Palmdale. We were getting quite angry at this point, but what else could we do. We back past our house out to Palmdale. We got the truck in Palmdale. The agent in Palmdale said that we needed to return the truck at 8:40 on Sunday. I asked if was OK to return the truck in Canyon Country. She said no, the truck was assigned to them and we needed to return it to them or we would get charged for it despite the Arizona license plate that seemed to indicate otherwise. She said that we had been given a $50 credit, but when we looked at the extra mileage involved (50 miles @ $1.20 per) it would not cover that much less the more expensive truck. We did our move and and came back on Sunday and pulled into the lot at 8:39 am. I tried to go into the store but the door was locked. Apparently they were closed for Easter, it would have nice to have been informed of that but the agent had said nothing to that affect the day before. Eventually we found a key drop box. I put the keys in the box. It said on the box that we needed to use our phone to do a check in procedure with a QR code that was on the box. I have never done a QR on my phone and it would not work on my phone. It did work on wife's phone luckily. We started doing the check in and it asked for truck mileage and pictures of the odometer. We had already locked the truck and put the keys in the box so we could not do this. I don't know why the instruction could not say that we needed to do the check in BEFORE putting the keys in the box. I also don't know why the agent could not mention that they were going to be closed the next day and say something about where the key drop box was. We are very unhappy and angry about the whole experience.NICHOLAS P.
Worst location to rent, rude customer serviceMARISOL S.
I never went there. My unit was delivered and picked up. Every thing went very well and the girl on the phone was extremely nice to deal with. Thank you for a great experience.Kathy B. | Overall Experience
Servicios adicionales en esta ubicación
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