Price is too high. Last week big truck from Penske is cheaper than this small truck today.
Sunil Dharmarathne
Customer Reviews for Dewolfe Lumber Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have to give personal information to phone would never rent from them again Scamm
Craig ShawNa
Romik KazaryanThey were great 🌟 🌟 🌟 🌟 🌟 I will definitely recommend Dewolfe lumber uhaul and will return when needed.
jorge alvarezThis location does not have utility dollies so I had to go to a different location to pick up the utility dolly I reserved, which was inconvenient. Also, it closes earlier than other locations in the area, so I had to pick up the truck earlier than planned.
Nicole HeersemaThe staff at this location was amazing
Kenneth MunozIt felt like family
HECTOR GONZALEZGreat service from beginning to end. Extremely satisfied with this location.
Juan Nunezonly minor problem was the erratic radio not setting on input quickly.
Vincent PaganoI called to inquire about the vehicle I needed and Ceasar helped me over the phone. He was polite and nice over all. When I showed up to pick up the vehicle he was fast and accurate to do the paperwork and had out on the road in no time. When I returned the vehicle there was another gentleman who was also very nice and polite. It was a great experience and this will be my new U-Haul location going forward
Joanny AlvarengaThe staff was very friendly, check out & check in was handled very professionally. The van we rented for the week was clean and had less then 13k miles on it. The problem was it had a gap in the top of the drivers door jam which caused a lot of noise for the driver and was difficult hearing the passenger talking.
teresa wustrackQuick service, nice folks, and positive vibes
Brandon LeeKeep up the good work. A great experience. Was actually very pleased with how well the lights and everything worked and how nice and new the trailer was.
MARK BROWNStore was supposed to be open till 3pm, but was closed at 2:30 when we arrived. No answer when I called the stored number. Had to unhook the trailer myself and leave it in an unsecured area. We waited around till 2:45, and someone came out from somewhere and started moving trucks around. I called out to him 3 times, and he looked at me, but completely ignored me. I believe the guy was the owner that has been complained about a lot in Google reviews. The guy is a complete @$$ hat. Uhaul should not let this moron represent them. He is completely tarnishing the good uhaul name.
Matthew SwansonQuick and professional
ROBERT POORMANGood customer service
LACRESA TURNERKeep doing what you are doing.
Anthony MarinoThe guy who help us is very professional .
Esequiel VargasgarciaI thought the truck was non smoking? When I ran the AC it smelled awful. In fact, I suffered a headache from the smell. You need to replace the cabin air filter!!!!
Michael McmillanFantastic staff greeting me to drop off truck & tow dolly. He even let me speak personally with the manager on phone to give advice on my next steps to take with my personal car damage. Great customer see& easy!
Tami ValderramaNothing !! I was very satisfied, GreaT customer service. I will definitely used them again.
tamara sturckeKeep doing what you're doing. I was in and out professionally.
andrew wilsonI just love your service
Richard PhillipsThe online experience was undesirable/horrible. I will go to the counter next time. It took too long for the check in and out on the app.
maximo martinezGreat fast service. Friendly customer service, clean truck. Very satisfied and will return
Brian HaroPerson in charge was very rude. If he wants people to wait outside the fence he should post a sign. I drove past the gate because all the Uhaul equipment is beyond the gate and he told me it was private property eve though I was clearly pulling Uhaul equipment. He did not have to be an asshole to me. All he hast to do is post a sign. Will not go back.
Sebastian SanchezIn and out in less than 5 minutes, fast and easy.
Freddy GarciaI was charged over $16 for 3 gallons of gas. I only put 21 miles on it total, and went to the gas station right before I dropped the truck off. The man who checked me out told me the gas level was OK. I was surprised when I saw the charge for gas on the receipt.
ALEX SUMMERSEvery time I've needed to rent a trailer or a moving truck, DeWolfe has always been able to accommodate me. The man behind the counter has always been helpful and always friendly. Today, I worked with an actual U-HAUL representative and wasn't disappointed.
CHRISTOPHER WEBBAwesome customer service.
Shawn CardenasThe computer gave me the wrong truck but the agent easily switched over the correct one
DEBBIE LUCKETTEasy and convenient business transaction.
Tina StrangeThank you for helping to make my move from LA, CA to Lancaster, CA effortless. Processing time at pickup location and time of pickup were met w/o any hiccups. Charges were exactly as stated. Cesar your shipping pads are on the way. Again thanks for making the move a very smooth 👌 one. Will certainly use this location again should the need arise.
Jayne RaglandEquipment should be available were told.
George PruittGreat customer service 💜
Lakisha JohnsonVery friendly
WILFREDO QUIJADAGreat experience
Benjamin PotterI have rented trucks or vans a few times this year. This was by far the cleanest truck and best experience I’ve had so far. Going forward this will be the location I rent from over all the others.
James ElyGreat job! I’ve been coming here for years and their service is always great. I would recommend to anyone. -James BIGELOW
James Bigelowi was RIP OFF i feel i bought the insurance with the rental i had a minor issue with the rental that is why i bought the insurance now a lady Sam called me that because of that minor issue i have to pay the DEDUCTABLE for the insurance i have never heard that ever that is the reason i bought the insurance at first I THINK IS NOT RIGHT I WAS NEVER TOLD OF ME PAYING THAT DEDUCTABLE IN MY INSURACE SORRY !!! WHAT A RIPPOF
JORGE BENITEZVery Knowledgable
SPENCER WILLIAMSThe the folks at Dewolfe got me in and out quickly and the return was the same, great job!
WILLIAM SEXTONhave a better system for renting and returning vehicles.
Florentino RamirezJacoboIt was great. thank you
Sherri CarterI was over charged. I can't get in contact with them.I returned the truck before 10 pm with the dolly and they charged me 100 dollars for it. I put the gas past what I got it with which was over half of a tank they stated it was only a half a tank. I got pictures and times. I need this corrected or I will take legal action
DEMETRIUS FRANKLINNothing!! We had a great experience at this location.
Elizabeth SheppardI rented for one day, 24 hours I was supposed to bring it back at 9 AM the next day tried calling at 930am to tell them I was running late, and ask them if I could bring it back at 12, she said no problem they someone coming to get it at 3pm. I get there at 12 and she said I have to charge you an extra day. when I only had it three extra hours and then at 3pm she charges somebody else for another day I don’t. I don’t think that’s right.
MARK ZURLOAgent was a no show at the given appointment time referred instead to the angry proprietor who was in possesion of the worst attitude of any human I have ever met. If possible I would highly recommend any of the options available, if Uhaul sends you there...Enterprise has equally favorable rates. Avoid at all costs.
HENRY KOOPSDon’t be rude and have some manners. People are stressed enough moving and coming to get a rental from uhaul has made me become more stressed and increased my anxiety.
Jessica UrquietaGood service.
Jason TuiaI never went there. My unit was delivered and picked up. Every thing went very well and the girl on the phone was extremely nice to deal with. Thank you for a great experience.
Kathy Born | Overall Experience