U-Haul customer service was not helpful. Several associates hung up on me. Not helpful and made my overall experience very difficult and stressful. I won't be using U-Haul again. I've been a loyal customer and never had this issue before.Marsha J.
Customer Reviews for Devi Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The vehicle could use a full clean inside and needs aired out. It had a very bad smell in the cargo section and everything was visibly dirty in the cab. The customer service was lovely though.BRIDGETTE P.
This location was super sketchy. But the staff were amazing!!!Patrick S.
Check the brakes they were bad pullingTERRY H.
El cliente no dejó un comentario.Stephen A.
El cliente no dejó un comentario.Mohammad K.
El cliente no dejó un comentario.Chris P.
El cliente no dejó un comentario.Daljit S.
The bed was dusty and crusty. The guy working the desk was very friendly and easy to deal with!William J.
El cliente no dejó un comentario.TAHIR N.
Vehicle booked for 09:00 pick up. My arrival was 8:50 to ensure early pick up! Location closed, staff did not arrived until 9:20 Late staff arrival caused HUGE issues!!Alexandro O.
Booked mobile pick up for 830am. When i went to get truck,online said i had to wait till 9 to do in person. Called uhaul, said 10 minute wait for a rep. 20 min later i hung up. At 9 went into store, which was open way before 9, to get truck. By the time i left with uhaul it was 930am. Already an hour behind schedule, had to go to gas station because the truck was on empty. Arrived at my pick up appointment, the reason for uhaul, over an hour late. Had to wait for next appointment at 11am. Not a good uhaul experience.Lisa M.
Truck was covered in snow and ice, truck was almost empty fuel wise and I had to clean out the back of the truck before i could put my stuff inside.THOMAS JESTON B.
This is the first time in one of the many times I rented Uhauls. The fastest, easiest, and the most nicest human that served me . Definitely will 100 percent rent again from this place .BTINA G.
Great experience. It would have been even better if I used the U-Haul app.KEITH J A.
Friendly and efficientROBERTJ M.
We found the booking to be easy but it was indicated we were to receive a phone call for confirmation which we never received. On the order form we were told one location to pick up truck but layer found out it was a different location. We had to do alot of phoning to speak with someone to confirm. When we finally reached a person, she was very kind and helpful. The young man at the location we picked up the truck at was also very kind and friendly.KEVIN J B.
El cliente no dejó un comentario.Rafay K.
El cliente no dejó un comentario.Jery T.
Very goodPABLO B.
El cliente no dejó un comentario.ANDREW M.
Nothing to improve. Server was great.SYLVIA M M.
El cliente no dejó un comentario.derrald D.
gas ta k was not full when iboicked up vehicleAllan N.
El cliente no dejó un comentario.THOMAS W N.
Location has a reputation for not opening on time so we did have to wait a bitSandra H.
Online payment is not workingRehmanuddin K.
This location was over a half hour drive from where I was supposed to pick up my truck. I was also not provided with a dolly which made moving very challenging.Ryan L.
El cliente no dejó un comentario.Leah B.
El cliente no dejó un comentario.Louise H.
Knowing that I wasn't able to pick up a truck in my local area, I was expecting the worst. Once I found out it was only 20 minutes away - I was relieved. The representative that was there to meet me, made the pick up that much more enjoyable. I couldn't have asked for any better representative! He was awesome!Christopher B.
Easy to find location. Truck was in good order, but could have been swept out prior to rental. Gas was at 1/4 of a tank...should be full (it would make it much easier when returning)David M.
El cliente no dejó un comentario.ERIC K.
Better training or support for technical issues that arise during the check in processAARON P.
It was goodANTHONYJ R.
Gas was left on E the gas light was on ... poor customer serviceBrandon B.
El cliente no dejó un comentario.yuming W.
The truck ran rough and had a bad Oder also my bill says$ 87.97 and my credit card was charged $115.97Nancy M.
Devi Enterprises opens at 9 am, but my reservation was accepted for 8:30 am. I had to wait until 9 am to pick up the truck.David F.
I was planning on picking up the truck in Baden On where I rented it, but informed we had to travel 50 k out of our way to get it. Upon pick up there was only an 1/8 th of a tank of gas. Very poor in my opinion. I was very frustrated about the additional travel and running out of gas while driving to a filling station. It wasn't a good start to my first ever u haul rental.Charlie T.
Pick up at Franklin Auto Masters. Lock was not accessible. Combination provided did not unlock. Was asked to go to Kitchener to pickup there. I was not willing to go that far. Found a 20 foot at a different Cambridge location. Truck was covered in snow and ice. No scrapper. No blankets available at this location or in the truck. Truck had less than a quarter tank of gas! Blanket charge was not credited back but was told it would be by the rep at the pickup location. Was promised that I would get extra mileage allowed but had to pay at drop off. My scheduled pickup time was supposed to be 12:30 as I had an elevator booked for 1pm but because of the above issue, I did not get back with the truck until 3pm. Unacceptable!!! I had to spend more money out of pocket to go to the other location. Pay for blankets I didn't get and pay for mileage I wasn't supposed to. Will never use U-Haul again!!!! What a complete disaster!Jason C.
El cliente no dejó un comentario.Deardra T.
They didn't have the truck I ordered or the blankets.Robert F.
El cliente no dejó un comentario.Shaunak D.
El cliente no dejó un comentario.J. Pierre B.
The service agents were very helpful and friendly. Explained everything in detail.Mohammad A.
El cliente no dejó un comentario.Danilo M.
El cliente no dejó un comentario.Tom B.
Don't change anythingClayton K.
El cliente no dejó un comentario.Scott G.
Check in and out was easy, and equipment was in great condition!Jeffrey K.
El cliente no dejó un comentario.Arif P.
The back of truck had some leaves and magazine left in it. Just ensure it's clean for next customer! But the employee at the store was very helpful and nice!RoxxAnn D.
Kilometers too expensiveROSINA H C.
El cliente no dejó un comentario.Faisal K.
In terms of location, you guys could actually give us the uhaul in the location we booked it. It's the second time I reserve a MONTH before and you guys can't keep the reservation in the correct place.Bruno P.
I mentioned 2 days ago that I rented the same size truck and I had a very bad experience with the truck and the agent in a different location. This time, the truck was newer, safer to drive, and gas saving. I enjoyed driving it. The guy was helpful and nice.Mohammed A.
I had alot of issues with the online portion of signing in it too many calls to satisfy that all was well with my reservation.Charles G.
El cliente no dejó un comentario.Haydn K.
El cliente no dejó un comentario.JOSEPHB V.
Give right information to customers pleaseDon't lie and stand on your words and improve your system because anyOne cannot pay extra because of your faultsWAHEGURUPAL S.
El cliente no dejó un comentario.Giovanni M.
Store Owner was late getting there.William M.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Allegra D.
The gentleman didn't come out and inspect the vehicle with me. I grabbed the keys back and took photos of the gas, sure enough when I get my receipt he tried to say there wasn't enough gas when there was in fact more then what I had when I picked up. I called him to complain but he said he couldn't do anything. Will not be using a uhaul when I move again. Not satisfiedTyler S.
The truck was in excellent condition and worked well for our needs but the store where rented from was 45 minutes late opening and delayed our move time then.caroline G.
No gas. Over charged. Store was blessed for Reno s when iced to return it. Took an hour and a half for the vendor to figure out how to use the damn system. Absolute brutal servicewade J.
Had to hunt down where my truck was, drive accross the city. What should have taken 10min took 2 hours.. This is the 3rd time in a row ive had problems with U-haul. Staff have no idea what to do for pick up and drop off. Will NEVER use U-haul again nor recommend it.Chris B.
Only suggestion would be to ensure the lock to the back of the truck comes with a key- we were told our key was missing when we picked up the truck. Otherwise everything was great.Robert W.
Was told 8 am for pu guy never showed up till 930 2 guys had to leave b4 move was done causing extra work for everyone elseKevin M.
Gas had only 5 miles in it and would give us a rebate when we returned it had 30 miles of gas. Didnt have the dollie we ordered and there was no inspection of vehicle before we left. Never received any receiptsmark M.
You may regret asking about how our UHaul experience was. It was an experience from HELL!!! YOUR mess up and handling of this was incredibly bad. To the point that on more than one occassion I believed I would have to be taken to the hospital by ambulance. I have never in my life had such a bad experience. And no matter how many times we tried on our end to get it straightened out, you guys just did not listen and did not hear what was going on. You kept hounding us, even threatening us. Seriously, I was astounded at how badly you guys made a messed up mess even worse.Robbin B.
El cliente no dejó un comentario.Robert A.