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Stephen A
Customer Reviews for Detjens Piggly Wiggly
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
6x12 enclosed trailer, left rear tire was flat at the time of pickup. Nobody was too concerned about it! I took it anyway! Filling it twice that day myself!!
Mike MIt was a very good experience.
Doreen AWe needed to mop out the inside of the trailer; rest of trailer was in acceptable condition.
John SI was greeted warmly and everything well smooth and professionally. Very satisfied.
Paul WPlus I take pictures of pickup and dropoff with instrument panel. They lied on dropoff time and charged me an extra day plus insurance! Awful place.
Gerald MGreat service!
Larry MAfter we loaded the Trailer we discovered that the wheel hub was completely broken. Ended up having to go to another Uhaul location to get a trailer thatbwas functional. Had to postpone our departure 1 full day, take additional time off work, hotel room and airfare change fees. Nightmare.
Preston HReplace the windshield wipers. It rained, and the ones on the 20' truck were extremely worn, making it difficult to see. Otherwise, everything was great.
Martin RTransaction went very smoothly
Denise NThe customer service at Piggly wiggly in Princeton was amazing they were so nice they were so helpful I will definitely rent from them again thank you
Cathy MSame situation. With changing the location without any communication.
jeffrey hN/a
Paul WNo issues easy friendly service
Tim NEmily was fantastic to work with. Patient, caring and fair. I can't thank her enough.
Mark SThey did not offer to help me unhook the trailer which was difficult. There was no stand to place the trailer tongue. The lot was muddy.
Terence LHave more accessory options available
Peter KPaper work was quick and they actually helped hook up the hauler. Thanks!
Daryl TThe truck was not clean inside.The clerk checking us out was not very well trained on procedures,so that took extra time.Could have been a better experience.
Glenn LLarge Lot makes for easy in and out access for trailers. Lady was very nice to work with.
Aaron RThe people there r so friendly and knowledgeable I think my favorite is Pat she such a professional when it comes to knowing the ins and outs of anything to do with the u haul rental. 😉 Thx u to all that has helped me.
Dwayne C1) Somehow my order got so messed up that my original order for a truck & auto carrier at one location got split into two separate orders at a different locations. The auto carrier apparently wasn't available anywhere nearby, so I wound up taking a truck & tow dolly at higher individual prices, even though they were picked up at the same (secondary) location. 2) I had never used a U-Haul tow dolly before so I asked the representative how to hook everything up properly and strap the car down. He said he didn't know how to; he just dropped the hitch onto the ball and said that's all he knew how to do. Then he left.
David CWe did have one problem. After I did the online rental of the truck I called to see about an appliance dolly. She said the truck didn’t have one. So we rented one somewhere else. I was at the store two days later and they had three of them sitting outside! Right now my husband had to drive over an hour from our new home just to return that dolly when it could have been rented and returned through uhaul!
James KYou have the strangest customer service infrastructure ever. I had to get shifted to three different departments just to changes my pick up time.
Randell DCheck-in and pickup took a little more time than expected but went smoothly and without any issues.
Greg WThe location was small and not paved.
RICHARD CThese folks were amazing!!!!!!!!! Best ever!!!
nicole hThe gas wasn't full when I picked it up. After I filled it up to what I picked it up at, the representative said that was fine and noted on the order that I wouldn't be charged extra for gas. After reviewing the receipt I was actually charged 97 dollars.
Dylan RHave someone call me
Debra MThe self service is garbage it wouldn't except my location my phone works perfectly it's only your end that can't verify a location had to have a family member drive 25 minutes so I could borrow there phone it was completely bullshit I will never use uhaul ever again even if a different company costs me more money I'd rather do that than give u guys another dime all I gotta say is bullshit
Kevin CWhen I called and explained my situation, they stated they would extend my drop off time out a couple extra hours and I wouldn't be charged. Sadly they charged me almost 30$ extra for having the uhaul for roughly 3 extra hours, even though I was told they weren't going to charge me.
Brittany DWindshield had thick ice and snow had to scrap it off they could have prepared the vehicle also was dirty had to sweep it,I should get that 25.00 cleaning fee they charge..
billy pUHaul District needs to be more aware of equipment at more convenient locations for customers. They originally redirected me to Portage after the Montello location didn't have the equipment. That would have added 2 more hours on my day (1/2 hour each way for both p/U and Drop off. I had to find the Princeton location (10 minutes) myself and ask them to change to that location.
Lloyd MThe location was fine - HOWEVER - there was a mistake made with our reservation and the only 26' truck was double-booked. We are business owners and understand mistakes happen, but the resolution and treatment from Uhaul was NOT SATISFACTORY by a long shot! We will be calling the regional manager on Monday to tell our story and we will see if Uhaul will make things right. This may be the last time we rent from them.
DEBBIE MThis is a repeat review to same contract #. Extremely dissatisfied
GERALD MBy calling me to elaborate on U-Haul poor continued service. 608-692-8297
GERALD MWe had to drive 2 hours for pick up this was a nightmare. Reservation was booked 1 1/2 months prior for Milwaukee area. Spent 35 minutes on hold waiting for a customer service person to help us. Not acceptable but had no choice at that last minute!!!!
ROBERT RGreat customer service. Angelina was a wonderful agent to work with.
SCOTT SYou made me completely up-end my day and drive an additional 3 hours to get this truck when I made a reservation in Madison. I ended up having to load the truck well into the night because of this and was given absolutely no compensation for all of the additional time and gas I used to get the truck. Also, there was no furniture dolly that I had already paid for and reserved. I'll try as hard as possible to avoid using uhaul ever again.
ANDREW KAssociate was not educated about the add on services U-Haul offers. I asked for Safetrip insurance and was told that Safemove covered it. Service associate was confused about the questions she was asked.
Katie DTell the truth about the level of gas in the vehicle. It was listed as full. I found it was 10 GALLONS from full which at current prices was around $30. Lies are never good business practices.
PATRICK DVery helpful staff. No problems at all
Mary ESignage was lacking a bit, but overall a good experience dropping off.
Scott SPreviously i constructively commented that Piggly Wiggly staff doing U-Haul duties need more training on the U-Haul terminal. To my suprise and delight, Mike Cruz, Area Field Manager, was there that day providing additional training to the Piggly Wiggly staff. Tanya that day was being trained and did a good job on the U-Haul terminal and related rental equipment procedures. Thank you U-Haul for reading and positively responding to customer constructive comments.
LAWRENCE BI didn't check the truck. The produce manager who helped me was exceptional--great guy. But the truck only had 3/4 of a tank instead of full. Since it was across the parking lot, I didn't double check. Which kind of bummed me out.
Dennis R