For me everything went excellent I won't change anythingVictor D.
Customer Reviews for Determan Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Employee was so kind and helpful, stayed late to get us our rentalETHAN THOMAS W.
El cliente no dejó un comentario.James C.
I forgot to get the small hand truck. But otherwise it was a fast trip that when smooth as skin so I'm happyHarold W.
El cliente no dejó un comentario.Chris C.
El cliente no dejó un comentario.Randy L.
excellent assistance from staffRay Z.
El cliente no dejó un comentario.BRENDA E.
The gentlemen working there were fantastic!Ralph G.
El cliente no dejó un comentario.Stephanie B.
El cliente no dejó un comentario.cathy S.
It's a small location. The gentlemen were very nice and helpful.Linda H.
The truck I rented was dirty, had damage and an unreported missing tail light. The trailer for the car had straps that were torn from previous use. The person who helped us was friendly but did not know the new system well and it took a while to get the order lined out.Peter J.
El cliente no dejó un comentario.David W.
The two gentlemen were delightful. The staging area is quite rural. It gave you a rustic feeling. We were given immediate help and it took little time to be on our way. Thank you gentlemen.KATHRYN S.
Was charged twice for same itemjoe A.
El cliente no dejó un comentario.ken W.
El cliente no dejó un comentario.JESSICA A.
El cliente no dejó un comentario.DILLION L.
El cliente no dejó un comentario.Robert H.
I like that there was a lot of room to maneuver my vehicle to return the trailer!EDWARD W.
Very friendly helpful attendantCraig W.
El cliente no dejó un comentario.Ernie D.
El cliente no dejó un comentario.LINDA Z.
El cliente no dejó un comentario.Rikki C.
El cliente no dejó un comentario.Matt J.
Paper work was uncertain due to computer problemsDON S.
El cliente no dejó un comentario.Terri F.
El cliente no dejó un comentario.Richard R.
Look a little heads up to what the location looks like would have been nice. Didn't realize it was not like the "commercial" looking outlet. This location was down the street, go on through the dirt road, through the chainlink fence, in the steel bar reinforced windowed door steel portable building. So we thought it was a tad sketchy. The salesperson was nice and friendly, it was just all around odd. - Also the truck's air condition stopped working right before we left Roswell, NM. So we had to go on this 10-hour drive with the windows cracked/down. The truck itself was a good running vehicle but there was NO air condition! We got home with stuffy noses and itchy eyes because of all the pollen and allergens that we had to breathe and experience on this 10-hour drive. Now THAT was not a nice experience.JOHN M.
This location was so helpful and the guy there went out of his way to help us. He understands customer service and it shows.SARA H.
El cliente no dejó un comentario.PAUL P.
We have not moved out of the storage unit.ONE TREE FELLOWSHIP O. | Overall Experience
IN THE LAST FEW MONTHS THE WEEDS WERE GROWING OUT OF CONTROL AND WERE NOT MAINTAINED AT ALL. I DID NOT CLOSE MY ACCOUNT ON 9/28 AND WILL BE THERE WHEN THEY OPEN ON 9/29. I STILL HAVE SEVERAL ITEMS IN THE STORAGE UNIT #85. AT LEAST I DID WHEN I LAST VISITED THE UNIT.DON D. | Overall Experience
No parking area just in open field with weeds.Melvin D.
El cliente no dejó un comentario.LUIS G.
The old men there at this location are men and rude. The one who checks you out I guess you can say. Like inputs all your information and stuff is so rude and slow it's ridiculous. You try and help him out and he does not like it and just gets mad. The location itself is nasty and dirty. Don't go in there when you are in a rush or a hurry. You will only get mad as heck and talked to like you don't know anything. I would not suggest this location to anyone else. If another location has what you need go there instead.Audry C.
El cliente no dejó un comentario.Shawn J.
El cliente no dejó un comentario.CONNIE K.
El cliente no dejó un comentario.Forrest G.
El cliente no dejó un comentario.Christena B.
No improvements. Very nice guy and did all he could to resolve the situation with the missing second dolly that we ordered but didn't get at the pickup location because that guy didn't put in the system that he didn't have it available, so it was still on our order.Holly N.
El cliente no dejó un comentario.Michael P. | Overall Experience
El cliente no dejó un comentario.wendy W.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.Michele B.
Keep up the great work!Cathleen S.
Friendly and knowledgeableAndrew T.
Friendly and efficientRichard M.
Everything went fineDANNY W.
El cliente no dejó un comentario.Claudio C.
When contacted I was not told that this would require a app to pick up my equipment as the business would be closed. I was dropped off by a taxi driver in the middle of nowhere and the app didn't allow me to pick up the equipment. I had to get in touch with the regional supervisor in order to check out the equipment and use their dropbox. I would not use this location due to the complications I experienced.greg R.
they were friendly and removed the truck from service so it could be repairedJoanne R.
El cliente no dejó un comentario.Steven S.
Lower rates for one way. The price was crazy and I didn't need the truck that long!!GWEN S.
The people in the office had a tough time with the reservation.Judy R.
Good customer service. Very nice people.tera lynn b. | Reservación
El cliente no dejó un comentario.Mark Y.
El cliente no dejó un comentario.Nubia G.
Rudest people I have ever dealt with.... called me the day before truck was due harassing for it to be turned in early. Had issues with charges and when I called to try to resolve guy tells meâ€œ well that's what you get!â€ Worst experience ever will not be using U-Haul for any future moves because of this experience and will definitely not recommend.celia A.
El cliente no dejó un comentario.Stephen W.
I was told to sign that the truck was clean, there was a large spill in the cab. The truck had a very bad pull to the right, unsafe. The left side mirror was so loose it kept moving out of position, again unsafe. I owned and operated a large tri axle dump truck, this truck would have been red tagged and towed, you need to check and maintain your equipment better.peter T.
Place looks pretty sketchy and needs some major updating. Customer service was very lacking as well.Rutherford R.
El cliente no dejó un comentario.Stasha H.
El cliente no dejó un comentario.Steve N.
Reps need to be more familiar with computer system.Robert H.
El cliente no dejó un comentario.James R.
Did not get a dolly like i had requested. I had to rent another one from a difrent location.Carlos E.
El cliente no dejó un comentario.Lori R.
El cliente no dejó un comentario.LORIE P.
El cliente no dejó un comentario.MIke S.
We wanted to drop it off at our regular location on Virginia StreetBruce S.
Old smelly equipment (truck) isn't something I'm likely to recommend...additionally my A/T was not available and your dispatch personal did nothing until a manager at another location traveled to another city to bring one back...absolutely unacceptable customer service and inventory management!!!Wm P.
El cliente no dejó un comentario.Leo V.
Owners was super friendly and helpful.GODARD BAND TRACE F. | Overall Experience
El cliente no dejó un comentario.Emily R.
Not trying to be rude but..... the location was a little run down. No real markings of the place being open or closed. The location looked like, well lets just say it did not look to be a place of business. However, I am sure the owner is a very polite person even though I did not see them.Christopher M.
El cliente no dejó un comentario.Harold E.
El cliente no dejó un comentario.EDWARD W.
It's a bit out of the way and a little hard to find. Maybe explicit directions can be emailed to the customer? Google Maps took us close but not all the way, we we're lucky to visually spot it. Maybe they can have a sign the few blocks away where Maps took us telling how to reach the office from there.Mauro W.
El cliente no dejó un comentario.Pam S.
El cliente no dejó un comentario.Daniel S.
Thank you I was very pleased with the serviceMaria P. | Overall Experience
Pleasant and helpful service. Hours were from 9-3. Just not convenient at all.JERRY A.
El cliente no dejó un comentario.Augustine L.
This is the Best Dealer in Roswell, NM. They made my rental experience so easy!Don D.
Great, thank you!Conrad H.
El cliente no dejó un comentario.Hans B.
Everything was good. No improvement neededDaniel P.
El cliente no dejó un comentario.Laura B.
the person on the phone did not give us very good directions it took us over an hour to find the place we had a gps and my phone also I had to call back 3 timesRICK P.
El cliente no dejó un comentario.Steve c N.
El cliente no dejó un comentario.Suzanne C.
El cliente no dejó un comentario.Alena B.
El cliente no dejó un comentario.alfred B.
Very rude to myself...don't bite the hand that feeds youaugustine G.
El cliente no dejó un comentario.justin J.
El cliente no dejó un comentario.Robert L.
The service at this location was great customer service was notified of health emergency and that the only equipment used was truck and I was suppose to pay only 3 days on truck and at the last minute customer service screwed me and still had to pay a lot for equipment not usedElsa N.
Very helpful people, and sincerely nice and friendly. I appreciate the kindness, helpfulness and will attempt to use a truck from this particular uhaul dealer again!BERNADETTE S.
El cliente no dejó un comentario.Penny M.
Really easy processPrivacy R. | First Impressions
Ended up not needing storage, but facility did try to contact me on move in date to set it upPrivacy R. | First Impressions
This location was and has been by far The Best UHAUL location we've ever dealt with!!! The personnel at Determan were beyond helpful. If we ever have a need for either storage or another rental, this will be the one place we go.Monica R.
El cliente no dejó un comentario.brooks N.
El cliente no dejó un comentario.ROBERT B.
The truck was brand new ans very clean. The air conditioner went out 2 hours into our mice from New Mexico to California the Mohave desert at night was still too much. I am still recovering from heat exhaustion. I also called the customer service also try roadside service never got a reply back I believe I should get some sort of a discount haven't been contacted by them since my phone number is 575-910-1243 please give me a call if you want to talk about this matter any further I will never trust uhaul again. thank youSilvia M.
Drivers door did not work had to use passenger door to enter and exit-wind noise in cabin so loud could not hear other person in cabin-windshield wiper were marginal at best- air conditioner worked on high or not at allByron B.
Move-in was smooth. Tony Determan was friendly. ¡Gracias!Privacy R. | First Impressions